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Kareo Practice Management

Kareo Practice Management

Overview

What is Kareo Practice Management?

Kareo Practice Management provides cloud-based management and billing solutions for small medical offices. Some key features include: Complete Patient Management, Powerful Scheduler & Patient Reminders, Insurance Billing & Reporting, and Robust Patient Billing & Collections.

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Recent Reviews

TrustRadius Insights

Kareo Practice Management is highly regarded by users as a user-friendly system for medical practice billing. Its intuitive interface and …
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Pricing

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Non-Physician Provider (Low-Volume)

$74.50

On Premise
per provider

Low-Volume Provider

$149

On Premise
per provider

Physician Provider

$299

On Premise
per provider

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.kareo.com/pricing-practice…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Kareo Practice Management?

Kareo Practice Management provides cloud-based management and billing solutions for small medical offices. Some key features include: Complete Patient Management, Powerful Scheduler & Patient Reminders, Insurance Billing & Reporting, and Robust Patient Billing & Collections.

Kareo Practice Management Features

  • Supported: Comprehensive Dashboard
  • Supported: Secure Messaging System
  • Supported: ICD-10 Ready

Kareo Practice Management Integrations

Kareo Practice Management Competitors

Kareo Practice Management Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS
Supported CountriesUSA
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(13)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Kareo Practice Management is highly regarded by users as a user-friendly system for medical practice billing. Its intuitive interface and easy navigation make it effortless for healthcare providers to manage their billing tasks and streamline their workflow. Users have praised the customizable reports provided by Kareo Practice Management, as they allow for a detailed analysis of the financial health of the practice. These reports can be tailored to meet specific needs and provide valuable insights that enable users to assess the overall performance effectively.

The support provided by Kareo has received significant praise from customers, with users rarely needing to call for assistance due to the product's user-friendly design and comprehensive training materials. In the rare instances when support is required, customers have commended Kareo's responsive support team for their prompt and helpful responses. This level of customer support contributes to a positive user experience, ensuring that any issues or questions are addressed in a timely manner. Overall, Kareo Practice Management has proven to be a valuable solution for medical practices, offering user-friendly features, customizable reporting capabilities, and reliable customer support.

Reviews

(1-7 of 7)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The integration with the clearing house is excellent.
  • Setting up a practice is straightforward and fast..within 24 hours.
  • Reports can be exported to Excel which is particularly helpful for forecasting trends.
  • Customization of billing codes makes Kareo functional for any type practice.
  • I would like to see a payment report which runs by service location.
  • I would like to have a payment report run by category of payment.
September 21, 2018

Kareo Grand Slam

Alysha De Leon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Keeps everything in one place and is easy to find what you need.
  • There are different ways to get to the same screen so whatever works for you can be the right way to get the job done.
  • Sends out information for you with the click of a button. Super easy!
  • It does not auto balance accounts which would be helpful for us when patient's have a credit on one line but then a balance on another line.
  • The reports could be broken down a little more detailed
Score 1 out of 10
Vetted Review
Verified User
  • Text automation for patient confirmation
  • Detailed billing reports
  • Where to start...for one, during my start-up with a "success coach" and trust me, I use that term broadly, I had to f/u on every single issue that came up. I was told she was taking care of my electronic lab enrollment, after waiting 3 months and reaching out to my success coach, Kayli, countless times, I only was told when contacted by management that my Quest lab access had been denied after 2 weeks because I was never told to independently create my own account with Kareo- after asking/emailing/calling multiple times trying to figure out the process. So needless to say, I have NO electronic lab access 4 months after signing with Kareo and they are now just starting the process.
  • Prescriptions- I had reached out to Kareo, no exaggeration, over 10 times to figure out why I wasn't receiving prescription refills. Spent countless hours on the phone with "support line" that could never give me an answer- to any question. And never f/u either until I directly insisted to my salesperson to have management contact me directly. I had a patient go to the hospital due to not having their medications because apparently their pharmacy had sent refill prescriptions over 3 times which I never received. Only after talking to management, did they look into further and then inform me that I had 3 locations in the system (?? I have ONE location). They were all prior addresses of offices, one from over 4 years ago. To date, again, 4 months after paying a year up front, I can't receive refill requests. And the solution proposed to me by management was to call my prior EHR and request they delete my prior addresses. And I cannot contact my prior EHR because I was in a large group that restricted the account to only 2 individuals in a group of 18 doctors to even have access to talk to them. So I can't resolve the issue, Kareo after 4 months instructs me to call them myself, and the prior EHR doesn't even recognize I had an account with them because it was under a group practice name.
  • Online booking- I thought this would be an amazingly efficient add-on. What they don't tell you is you can only designate "increments" of appointment times. Kareo will tell you it syncs with your existing schedule so that online bookings are only in vacant time slots. I had new patients selecting a time increment of 15 minutes, existing patients selecting 45 minutes (with a deductible) and any increment over 15 minutes (which the patient can select at their own will, being if you choose 15 min increments, it will offer appointment length for 15 min, 30 min, 45 min, 60 min etc with no outline of the appropriate time length) will over-book your schedule. So if you have a 10-10:15 slot, the patient can select a 45 minute appointment that starts at 10 (Because that 15 minute slot is open). But then will overbook the patients at 10:15 and 10:30.
  • It created utter chaos in my practice. My office manager spent more time calling patients to inform them they had booked an inappropriate time increment, they can't book a new appointment for 15 minutes, we don't accept their insurance...the list goes on.
  • There is no way to restrict the increments or who can book an appointment.
  • Messaging- I can't view what incoming messages from patients are sent to whom. And neither can my office manager. And the patient gets to select who to sent the message to, either the "provider" or "location." And 9 times out of 10 they send to the "provider." So as a physician, I am inundated with patient messages simply wanting to book a new appointment or reschedule. As a physician, obviously prioritizing my time is important and my office manager can't view these messages.
  • The list goes on, unfortunately. "A/R" reports only allow them to calculate a theoretical A/R based on your self-pay rates to patients, not individual contracted rates with insurances. So my A/R has an inflated number, which I can't even quantify by how much, because the A/R is based as if every insurance patient paid as a self-pay patient. Seriously, no one thought this through?
  • Can't send multiple controlled scripts at once electronically. Have to enter, go to separate site, enter code, be redirected back to KAreo then re-enter another med, be redirected to separate site, enter code, be redirected...Any other EHR I've ever used (and I've used around 6 between residency and private practice) you could enter multiple Rx, but then check the meds you wanted to send and then enter ONE code for, say, 2 controlled scripts. Kareo, you must enter separate codes one by one.
  • I could go on but will choose to hope for all reading, you get the general point...
Kevin McBride, PTA, CHMSP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Electronic eligibility checks makes checking coverage a snap.
  • Kareo is easy to configure and navigate. The ability to open multiple windows is great, and allows billers to move around to different areas of the software with minimal clicking.
  • Kareo has powerful reporting. The ability to run a variety of reports on demand is great. There are a number of predefined reports that can be further configured by the user, and Kareo makes available an Excel plugin that can produce additional types of reports if needed.
  • I would like to see Kareo add the ability to print messages from the secure, built in messaging system.
  • Having a way to shorten the CPT or DX codes on the superbill would be great. Currently, the descriptions frequently exceed the column width depending on the length of the text description.
  • There's a current bug that causes the user account screen to refresh, and/or creates an error message. Reopening the window usually fixes the problem but this needs to be fixed.
Kristy Gallant | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service! They have always had an answer to any of my questions before exiting a phone call.
  • Clearing house reports are very detailed. They give me the answers to denied claims without having to make a phone call.
  • Reports are easy to read and maneuver through. Everything is easily accessible.
  • We have had times where claims have been rejected or simply never made it to clearing house when there is a "glitch". (Hasn't happened recently)
  • Could not use Kareo temporarily (12+ hrs), had to uninstall and reinstall program in order to fix issue.
  • I am not familiar with any other EHR software, cannot compare Kareo to other reports.
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