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Kaseya VSA

Kaseya VSA

Overview

What is Kaseya VSA?

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library,…

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Recent Reviews

TrustRadius Insights

Overwhelming VSA Package: Several users have expressed that the VSA package is overwhelming and could benefit from a better GUI. They feel …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 4 features
  • Policy-based automation (11)
    8.9
    89%
  • Patch Management (11)
    7.4
    74%
  • Remote monitoring (12)
    5.8
    58%
  • Network device monitoring (12)
    5.3
    53%
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Pricing

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N/A
Unavailable

What is Kaseya VSA?

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

What is ManageEngine RMM Central?

What is RMM Central?RMM Central is a unified solution that helps MSPs manage and monitor multiple client networks from a single console. With capabilities that simplify the everyday management routines of MSPs, including patch management, remote access and performance monitoring, RMM Central’s…

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Product Demos

Kaseya VSA Ransomware July 2021

YouTube

IT Automation With Kaseya VSA Saves Time and Increases Productivity

YouTube
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Features

Monitoring Tasks

Various types of monitoring

5.3
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

7.3
Avg 7.2
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Product Details

What is Kaseya VSA?

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.

Kaseya VSA Video

Introduction to Endpoint Management with Kaseya VSA

Kaseya VSA Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(108)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.

Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.

Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.

Attribute Ratings

Reviews

(1-25 of 29)
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May 23, 2022

Kaseya VSA

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Kaseya VSA has allowed us to manage all of our workstations anywhere they are, regardless of connection. Support has been able to pivot from on-prem to remote without missing a beat during the pandemic. The ability to reach remote users' systems via desktop sharing, file explorer & remote command lines using powershell have been instrumental for our team to be able to react to clients' needs when they need it most.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In a business where you are deploying software to many endpoints this would be a good solution to have. Also if you are in the market for a platform that does allow for growth and additional tools that may be beneficial through purchasing modules. Granular control of endpoints and data from those endpoints is easy to gather through this platform. I do not think this solution is optimal for a smaller business.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you are managing more than 50 workstations and servers, Kaseya VSA can help lighten the load and save a lot of time. Time is money and Kaseya helps save by giving technicians almost instant access to the users to troubleshoot. Our technicians are also able to automate patching and antivirus tasks all from within the Kaseya VSA.
Michael Kerzner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
Kaseya VSA is very well suited for an MSPs needs. It helps to remotely manage multiple customers and makes it very easy to segregate clients into groups. The remote connections to workstation and server consoles is very quick, with very little lag. If you have a need to manage multiple customers or multiple systems at single customer, Kaseya VSA has everything you need.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This package is well suited for businesses of any size that needs a method of connecting to systems on or off the network. This is one of the few packages that doesn't require the end user to provide permission before allowing the techs to connect which is what my agency needed as we have a majority of our systems are used by "general public" that walk in our doors and if they are doing something that they are not supposed to it would be unlikely that they would grant permission for us to access the systems.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Kaseya VSA is very well suited for remote monitoring and management, particularly when multiple organizations are involved. Once mastered, the agent procedures produce a high degree of automation that can free up a technician's time. Kaseya VSA provides something very close to a single pane of glass experience.

Kaseya VSA can be expensive for smaller IT support groups and has a learning curve that may take time to master effectively. I would not recommend this for very small managed service providers or internal IT support groups.
Hunter Bonner | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for an MSP that has at least 10 or more regularly paying clients. These would be clients like on a maintenance contract. It is less appropriate for the person running a side gig in IT support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Kaseya VSA is a great solution for any MSP. Startups can use the hosted edition. We use the on-prem edition. It gets you up and running with the basics very quickly. As you learn more about the platform you can expand your offerings. Kaseya VSA is also a great fit for mid to large networks that need a reliable, secure remote support platform with patch management.
Ben Blissett | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Reseller
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.

Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
If you are looking for remote desktop software, I think there are much better options available on the market. I think for someone just starting out, the UI is very inaccessible. There are buttons everywhere, a lot of the features are only visible when you hover over a small icon, etc. The only thing I think Kaseya can potentially win over is if you like having the UI be filled with lots of information.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Kaseya is great if you have an MSP division or require remote monitoring and maintenance of your, or your customers', IT infrastructure. Kaseya provides great tools to enable you to improve the reliability of any IT infrastructure. It then provides, and will show you, areas where repetitive problems arise, and helps you eliminate those areas to improve reliability.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you have a company with a lot of employees/hardware, VSA is a great tool. It provides an easy way to manage everyone's machines. You can easily remotely connect/restart/manage computers on and off your network. The Kaseya agent allows for an easy way to manage computers that aren't on your network. Pushing out software updates in very easy. If you have a small company with not a ton of machines, it might not be as beneficial.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Kaseya VSA is a great solution for small to large organizations. The software allows you to completely manage your Windows systems. While there is support for Mac and Linux the support pales in comparison to the Windows support.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
This can be a very expensive tool. You pay this on a yearly based and cannot remove an agent at any time other than at your annual renewal date. If your agents fluctuated a lot, this could be expensive. They have a lot of plugins but not all work great, mostly in that everything is based for on-premise and not the hosted version. This is still a great product for the management server companies out there.
Derek Schroeder | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is still one of the industry's largest RMM tools. It still boasts all of the necessary features to complete in today's world. Any MSP can perform their services with the product and be happy with it. Once learning the clunky interface and not-so-intuitive design, the software is extremely effective. Would still recommend the software as an optional vendor to MSPs.
Christopher Jon Olesch Jr. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Since the Kaseya VSA module is very specific in what it covers, this module is well suited for patch management, script automation, third-party updates, and device state statuses. I honestly cannot think of reasons for why it would not be appropriate. It excels at automating scheduled procedures (a lot better than SCCM).

Where Kaseya runs short is in their product support. They lack the understanding of their product, I end up solving most of my problems even after opening tickets. They also like to close tickets that are still in progress, as well as open multiple tickets for the same issue.
Racey Cave | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Kaseya is a powerful for multiplier. If you're trying to support a large number of endpoints and a substantial number of users with a small IT team, Kaseya is the way to go. Kaseya makes one technician able to do what would otherwise take several people and is well worth the investment.
February 20, 2018

Kaseya IT Center

Mark Sauer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It works well for remote desktop management. Our IT staff is very lean, and I don't have IT staff at all locations. Kaseya enables us to remotely support distant sites easily. It would not make sense if all resources were locally supported.
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