Kaseya VSA Reviews

40 Ratings
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Score 7.9 out of 100

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Reviews (1-17 of 17)

John Kistler | TrustRadius Reviewer
October 21, 2019

Best in class

Score 10 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • One dashboard for all engineers to access giving them a broad picture of what's going on in a client's network.
  • Together with BMS and IT Glue, we are able to proactively manage our client's IT needs. With proper ticket flow and dispatch calendar and scheduling, we are more effective and efficient when we handle their needs.
  • With a full suite of services through Kaseya, we can roll out products and services to our clients through one efficient product.
  • Better reporting.
  • Better training on current products.
  • Soc support.
Read John Kistler's full review
Anonymous | TrustRadius Reviewer
March 30, 2020

Kaseya...more like KaseNO!

Score 3 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The home screen for all of the agents shows lots of information that you can customize.
  • File transfers to remote desktops were straightforward.
  • Connection issues. This was a constant headache for me. The internet would be working fine in both locations, but Kaseya would struggle to make the connection.
  • Customer service. Trying to fix the connection issues was another headache for me as well. They were difficult to discuss issues with and preferred email communication. This lead to the issues never getting resolved, even when we gave them full logs of our connection problems.
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Anonymous | TrustRadius Reviewer
November 18, 2019

VSA is great at improving IT infrastructure reliability

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Excellent remote administration of desktops and servers and other critical IT infrastructure resources.
  • Monitoring is great and is tailored to your exact needs and requirements.
  • Our and our customer's IT infrastructure reliability has overall improved.
  • Remote control can tend to be slow, especially bandwidth-limited locations.
  • The UI needs work and to be more streamlined.
  • Patch management takes time to set up and implement.
Read this authenticated review
Anonymous | TrustRadius Reviewer
November 15, 2019

Get Kaseya to improve your IT infrastructure!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It enables to remotely administer end-users' computers and server.
  • It's a great reporting tool to get us an overview of IT infrastructure.
  • It improves the reliability of our internal IT operations and our end-customers' IT operations.
  • The monitoring tools notify if applications and servers are running properly.
  • Kaseya patching sometimes works and sometimes doesn't deploy all operating system hotfixes\patches.
  • It takes some time to configure correctly.
  • Tech support could use improvements, since you're usually on hold past 15 minutes.
  • Add-ons tend to be expensive.
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Kewyn Medina | TrustRadius Reviewer
October 04, 2019

Kaseya VSA Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Remote control.
  • Remote system administration permisssions.
  • Massive deployments.
  • Re-enrollments of computers in the platform.
  • More stability in OnPremise systems.
Read Kewyn Medina's full review
Derek Schroeder | TrustRadius Reviewer
November 25, 2018

Kaseya VSA, great tool but could use some improvements

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Advanced scripting system, provides a great engine for building and deploying scripts to multiple computers and/or servers.
  • Remote control features, utilize clipboard as well as copying files and other settings.
  • Windows and third-party patching, push software updates as well as Windows Updates to servers and workstations.
  • Remote control is very slow. Both initiating connections and utilizing remote access is a bit slower than expected, and slower than competitors.
  • Interface is a little clunky. It's sometimes hard to navigate and difficult to pickup for new users.
  • Overall not very intuitive. Strange decisions for the backend code. In order to remotely connect once locating your agent, you must click on a small, unlabeled button on the far left. Hovering over the button is also how you review data, none of this is easy to pickup.
Read Derek Schroeder's full review
Anonymous | TrustRadius Reviewer
March 11, 2019

Kaseya VSA is not for everyone

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Schedules agent deployment, minimizes the need to touch each endpoint.
  • Global policy deployment or company defined.
  • Management dashboard, a one-stop place to see the status of all your devices.
  • Customer service, sales, and technical support are not always the best or the fastest.
  • The patch management policy is cumbersome and it does not work. A lot of end devices do not get the needed update or do not report back as necessary
  • Two-factor authentication is expensive
  • Kaseya does not have great reporting tools, and can be a pain when billing depending on your accounting system
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Richard Trivedi | TrustRadius Reviewer
March 01, 2018

Kaseya VSA - Powerful Network Operations Monitoring Platform

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers.
  • Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly.
  • Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly.
  • Patch Management - This module requires minimal effort to manage and maintain.
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
Read Richard Trivedi's full review
Racey Cave | TrustRadius Reviewer
March 01, 2018

Kaseya is a solid choice

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Remote access is fast and stable when needed to share a users session on a workstation. This allows us to directly see problems/errors, and directly witness what the user is trying to do when encountering problems. This is much more effective than relying on a users description of a technical issue.
  • Endpoint support is available without the user ever knowing you're working on their machine. Whether you're transferring files or applying registry edits, they keep working while you work.
  • Kaseya is always adding additional modules and interfaces with both internal and third party applications such as Veeam. Getting so much functionality in a single window makes our complex environment more simple to manage.
  • The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers.
Read Racey Cave's full review
James Buchholz | TrustRadius Reviewer
March 06, 2018

Kaseya VSA - it's ok..

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Quick at-a-glance specs and sorting of such of managed computers is really awesome.
  • I really like the Agent Procedures "language" and sample procedures for building scripts for common tasks and program installation.
  • When Live Connect works, its a convenient way to browse the system files and registry.
  • Live Connect is not very stable. Needs an update constantly and does not work until it is updated, even sometimes not after that. I've had to uninstall and reinstall LiveConnect many times.
  • Patch management is not very intuitive.
  • We've never been able to use the Chat function part of the Remote Control module.
  • Keyboard shortcuts and macros don't pass through the LiveConnect remote control and restarting the computer through LiveConnect is awful. You get disconnected from the system before it even shuts down and sometimes the shutdown doesn't complete and there you are disconnected because presumably the LiveConnect service shuts down first.
  • Sometimes scripts will just not run with no explanation.
Read James Buchholz's full review
Christopher Jon Olesch Jr. | TrustRadius Reviewer
March 06, 2018

Kaseya VSA in a nutshell

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Applies specific settings to machines that match certain criteria
  • Remotely run scripted procedures against monitored events in system event logs
  • Maintains and audit and change records of all devices
  • Manages machines across multiple active directory domains
  • Policy application & push. Currently all policies claim to not be current on 1000's of machines, when in fact they are. Re-running policy sync's across all devices daily is a huge tax on the system. Although this is strictly a cosmetic issue, because the policies are in fact correct & current, the dashboard lacks the ability to keep its' records straight. This has been a problem since version 6.
  • Live connect. In earlier versions I could customize web links for end users, this feature was removed in 9.0, and has been raised to dev on multiple occasions. Under the current version only a max of 5 links appear, and they are customization by the end user.
  • Patch policies need to include a simpler way to exclude patches. Like with WSUS its much simpler to have a policy that denies specific patches rather than creating a policy to allow everything with exceptions. When policies are changed every month with new patch cycles this is hard to manage.
  • The Reporting feature lacks an intuitive interface. Its easier to write a query and run it on the back end in Microsoft reporting than use the built-in reporting feature.
  • Procedure log interface needs to be created. When writing procedures and then testing them, I have to leave the procedure section and browse logs under audit, then return to procedures.
  • Procedures that fail need to have additional logging, there is a lot of guess work when trying to understand why a procedure failed, this could be simplified by passing the powershell or dos failures directly into kaseya, instead of saying this line item failed.
  • Procedures that fail under IF then statements, it would be better to state which line item failed when using if then statements instead of saying a script failed at the if then statement and not a line within the if then statement.
Read Christopher Jon Olesch Jr.'s full review
Vincent Capra | TrustRadius Reviewer
April 24, 2017

A must have for MSPs

Score 9 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • Integrate security software such as Malwarebytes enterprise and Kaspersky Enterprise and allow you to manage these systems for many companies under one window.
  • VSA has a great backup system built into it. We have the ability to backup endpoints to our secure cloud without a VPN.
  • Scripting is very easy with VSA. We set up maintenance scripts to run on all our desktop endpoints. The system comes with some great scripts out of the box and the website has many more scripts you can use.
  • VSA support has fallen short in the past. Tickets with Kaseya support take a long time to get completed.
  • Some plugins within the system (that Kaseya own) always have issues and have to be re-installed.
  • I wish the system had a time billing option (without buying add-on).
Read Vincent Capra's full review
Isaac Beyda | TrustRadius Reviewer
April 15, 2016

Isaac's Review.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Agent Procedure Scripts.
  • Pushing out Anti Virus and Anti Malware.
  • Remote Controlling PC's and Servers.
  • Better Support for Remote Access (less disconnections).
  • Support for Live Connect through Google Chrome.
Read Isaac Beyda's full review

Feature Scorecard Summary

Remote monitoring (10)
7.9
Network device monitoring (10)
7.0
Multiple Server Monitoring (10)
7.8
Multi-device monitoring (10)
7.5
Automated alerts and notifications (10)
7.6
Patch Management (9)
7.5
Service configuration management (9)
8.2
Software and hardware inventory (8)
8.9
Policy-based automation (9)
7.9
Performance data reports (9)
7.6
Customizable reporting (8)
6.7
Data visualization (7)
7.2
Risk analysis (6)
7.6
Data backup and recovery (6)
8.3
Antivirus and malware management (9)
8.6
Adinistraor access control (8)
8.9

About Kaseya VSA

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.

Kaseya VSA Technical Details

Operating Systems: Unspecified
Mobile Application:No