Great Software ... if you can afford it.
- Customer service is great
- 3rd party plugins make buying decisions and lead generation gathering very easy for the end user.
- Tagging and lead scoring allows you to zero in on people that are interacting with.
Cons
- Database deduping is not automatic.
- Hidden fees make this product quite expensive,,, Almost out of the range of small businesses
- Infusionsoft should start incorporating functionality of popular 3rd party apps.. Vanilla Infusion-soft is quite underwhelming the power of it does not become apparent until you take on the extra cost of third part aps.
- Their database isn't well thought out... For instance, I once went to update 'records' in the system based off their 'record id'. I selected the wrong option and accidentally did a "tag update". Unfortunately, their system uses the same record range for contacts as it does tags. This ended up in me wiping out almost 1 year of tagging efforts when my recordid matched a tagid.... Very poor design... Insult to injury was it was going to cost extra to roll back.
- A large number of the reports are worthless...
- No quick and reliable way to stop a rogue mailing midway
- The lists of Campaigns in Campaign builder should be able to be organized,,, I have active campaigns from a year ago I need to check and often times they are hard to find.