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Keap

Keap
Formerly Infusionsoft

Overview

What is Keap?

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

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Learn from top reviewers

Video Reviews

1 video

Powerful: Keap Enables Agency to Effectively Target Their Email Marketing Efforts
01:55
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Pricing

View all pricing

Pro

$199.00

Cloud
per month

Max

$289.00

Cloud
per month

Max Classic

Contact Us

Cloud
per year

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://keap.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $199 per month
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Features

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.7
Avg 8.8

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7
Avg 8.2

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.4
Avg 8.2

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.7
Avg 7.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

5.3
Avg 6.9

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

5.6
Avg 8.2
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Product Details

What is Keap?

Keap focuses on helping entrepreneurs succeed. With sales and marketing automation, in concert with its CRM, users can create repeatable processes designed for growth while making the most of work hours. Keap is designed so that users can take control of the chaos in their businesses with:
  • Sales & marketing automation: Emails and other marketing actions are triggered by client action
  • Sales Pipeline: Visual dashboard to track the sales process
  • Payments and e-commerce: Invoices for clients can pay in one click
  • Reporting & analytics: Know what’s working and where to focus time
  • Appointments: Clients book time based on the user's availability
  • Email marketing: Email automations and templates
  • Mobile app: A dedicated business phone line, SMS & email to stay connected
  • Integrations: Connect data with hundreds of apps

Keap Features

Email & Online Marketing Features

  • Supported: Landing pages
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

Keap Screenshots

Screenshot of a Keap invoiceScreenshot of Screenshot of the entire sales pipeline displayed in one view.

Keap Videos

Customer Success Story: Nuno Silva, Owner of Papeloja
What is Keap? A Sales and Marketing Automation Software + CRM

Keap Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada, United Kingdom, Australia, New Zealand, South Africa, Ireland
Supported LanguagesEnglish

Frequently Asked Questions

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

Keap starts at $199.

Ontraport, Salesforce Sales Cloud, and Constant Contact Lead Gen & CRM are common alternatives for Keap.

Reviewers rate WYSIWYG email editor and Triggered drip sequences highest, with a score of 9.

The most common users of Keap are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 145)

Great for B2C - not so hot for B2B

Rating: 7 out of 10
June 08, 2017
Vetted Review
Verified User
Keap
1 year of experience
Infusionsoft is being used across most of the organization to facilitate the marketing and sales process, and to manage existing customer relationships. The only team not using Infusionsoft is systems and development, but they are sometimes involved to help with data automation between our SaaS product and Infusionsoft. Nearly all of our email automation and contact management is done through Infusionsoft. All lead management is also done through Infusionsoft.
  • Email automation on new contacts. When a new contact fills out a form on one of our websites, a tag is added to the contact to do the appropriate follow-up exchange and to first have them confirm their email so we know it isn't spam.
  • We also use Infusionsoft for custom email messaging when accounts are added to our SaaS product offering. This allows the marketing team to edit and customize the messaging without having to go ask the dev team to make updates.
  • The visual campaign manager is really easy to use and quickly understand, even when someone else authored the campaign.
Cons
  • Companies seem to be treated as some offshoot of a contact instead of as a way to organize your contacts. For a B2B product offering, this makes messaging all contacts within a company or get an overall account picture very difficult.
  • The forms are not responsive so we end up using 3rd party forms a lot and integrating them into Infusionsoft instead of using Infusionsoft forms.
  • Reporting has been difficult because of the previously mentioned treatment of companies as well.
I think Infusionsoft is great for B2C small businesses to use for contact management and automation. Since contacts are treated as individuals, it's a natural B2C fit. It's a challenge to use for B2B - not impossible, but not ideal either. The process automation using the campaign builder is great for repetitive or periodic activities.

Your customer list is your most valuable asset. Invest in a product that helps you nurture and grow that list.

Rating: 10 out of 10
November 09, 2013
PW
Vetted Review
Verified User
Keap
3 years of experience
  • The drag-and-drop campaign builder makes it easy for us (and our clients) to create and manage complex, multi-step marketing campaigns. This is collaborative work that needs frequent updating and revision. The visual format makes it easy for us to explain to our clients what each part does and how to modify it when needed. This saves us a lot of work.
  • We like the Marketing Pipeline visualization. This is key to prioritizing sales and marketing tasks.
  • We like the dashboard, which shows latest activity at a glance. We can see the performance of our latest broadcasts, or quickly refer to the last 7-30 days of activity.
  • We like the lead scoring feature, which is fully customizable.
Cons
  • We wish the visual campaign builder worked on iPad!
  • Many of the instructions assume a PC, while many marketing professionals use Mac.
A list of interested prospects and satisfied current and past customers is the most important asset your business can have for long-term success. Committing to growing, nurturing and managing that list well is the most important investment you can make in your long-term success. Get Infusionsoft and go to Infusionsoft University to learn to use it well.

Infusionsoft Get's the Job Done

Rating: 8 out of 10
May 24, 2016
KB
Vetted Review
Verified User
Keap
3 years of experience
Infusionsoft is currently being used across all departments in our business. Infusionsoft makes it easier for us to automate our workflow throughout the day. Specifically used by our marketing and customer service departments, Infusionsoft makes it simple to complete daily tasks and automate follow up email marketing sequences. Plus the campaign builder is great for adding in ANYTHING you want to do - whether it's lead gen or just helping you make more sales. Not to mention, they are making a huge difference for us in tracking referral partners in our business.
  • Email Marketing Automation - Infusionsoft makes it easier to create your email marketing funnels and allows you market to your audience the best way possible, no matter what stage in the funnel they are at.
  • Prospect and Lead Tagging - Infusionsoft allows you to create tags and lead sources for all your contact records. So no matter where your leads were captured, you can track how and when they got there and tags allow you to see what parts of the sales process they have gone through so far.
  • The Campaign Builder makes it easy to build out any campaign you would wish to create. And copying and duplicating sequences, goals, and whole campaigns is easy and used for time saving.
Cons
  • There can be a big learning curve.
  • There seems to be a lot of glitches throughout the system.
  • Calling for support seems to fix problems with the software best, but unfortunately depending on what kind of problem you are having it could take hours and sometimes an extended length of time to solve it.
While email marketing and automation is right in the Infusionsoft wheelhouse, deliverability is shaky at best. You're always going to have "spam" complainers with any email marketing, but infusionsoft's tolerance for spam complaints is very low. Meaning it doesn't take a lot for your emails to get blacklisted.

Helped me to build and then sell my company for 8 figures!

Rating: 10 out of 10
May 16, 2014
WB
Vetted Review
Verified User
Keap
7 years of experience
Helped me to build and then sell my company for 8 figures! Flexibility! If I want to send emails, no problem. Faxes - Done. Internal communications - No problem. Voice mail - You betcha'. No other software can do this - It's not just online marketing it's fully integrated marketing software that even gives you a visual campaign builder to boot!
  • Customer Support - I can call and someone actually picks up the phone. Then I can use the online chat, yep a real person there too. Email my guy and he gets back with me right away (Thanks Ryan) What else can I say. This software has made me freakin millions of dollars. Plain and simple.
  • Functionality - Like I said earlier, fully integrated online and offline and oh yeah, did I mention I had all of my outside sales staff on it too. Scheduling and rating sales appointments and getting me feedback for this national sales effort. I had sales staff in 6 different states and 4 physical locations all using Infusionsoft.
  • Product Quality - I have seen it grow over the last 6 plus years and improvement after improvement keep making it easier for me to get business.
  • Ease of use - At first, it was tough, no doubt about it. But so was my Mac, my PC, and every software I ever bought. But then, they trained me, they have a bazillion hours of online training on every possible subject you could think of and it that wasn't enough you can just give them a call and they'll help you through any problems or just general questions.
Cons
  • I wish it was free, but then again I am a cheapskate so I really don't want to pay for anything. But if I look at the ROI on this software I should thank the Gods that it was available to help me build my business at any cost!
Be prepared for some work, like anything this is well worth pursuing and implementing into your business. If you are serious about making money than this is the CRM software for you. If you just want to say at parties that you have a software that's popular and well known but could care less if you get ROI then by all means don't get involved with Infusionsoft. This is for serious entrepreneurs that want serious ROI.

Keap - reliable campaign automation.

Rating: 8 out of 10
October 13, 2023
AP
Vetted Review
Verified User
Keap
8 years of experience
Keap is being used in several different ways. Primarily in lead nurture. We use a Keap form to collect lead contact info. From there, we have automated email sequences to build a relationship with the lead. We also use Keap for customer testimonials. After a lead has been purchased, we send them an automated sequence that asks for feedback.
  • Automated emails.
  • Lead database.
  • Application integration.
Cons
  • More price options.
  • More done for you templates.
  • More onboarding tutorials.
Keap is good for businesses that build email lists. Keap will manage the leads and makes the lead nurture easier to manage. Keap is not suitable for small companies where someone is unable to dedicate the time to use the application. There is a slight learning curve required in order to use the application effectively.
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