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Keap

Keap
Formerly Infusionsoft

Overview

What is Keap?

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

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Learn from top reviewers

Video Reviews

1 video

Powerful: Keap Enables Agency to Effectively Target Their Email Marketing Efforts
01:55
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Pricing

View all pricing

Pro

$199.00

Cloud
per month

Max

$289.00

Cloud
per month

Max Classic

Contact Us

Cloud
per year

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://keap.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $199 per month
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Features

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.7
Avg 8.7

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7
Avg 8.2

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 8.2

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.7
Avg 7.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

5.4
Avg 6.9

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

5.6
Avg 8.2
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Product Details

What is Keap?

Keap focuses on helping entrepreneurs succeed. With sales and marketing automation, in concert with its CRM, users can create repeatable processes designed for growth while making the most of work hours. Keap is designed so that users can take control of the chaos in their businesses with:
  • Sales & marketing automation: Emails and other marketing actions are triggered by client action
  • Sales Pipeline: Visual dashboard to track the sales process
  • Payments and e-commerce: Invoices for clients can pay in one click
  • Reporting & analytics: Know what’s working and where to focus time
  • Appointments: Clients book time based on the user's availability
  • Email marketing: Email automations and templates
  • Mobile app: A dedicated business phone line, SMS & email to stay connected
  • Integrations: Connect data with hundreds of apps

Keap Features

Email & Online Marketing Features

  • Supported: Landing pages
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

Keap Screenshots

Screenshot of a Keap invoiceScreenshot of Screenshot of the entire sales pipeline displayed in one view.

Keap Videos

Customer Success Story: Nuno Silva, Owner of Papeloja
What is Keap? A Sales and Marketing Automation Software + CRM

Keap Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada, United Kingdom, Australia, New Zealand, South Africa, Ireland
Supported LanguagesEnglish

Frequently Asked Questions

Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

Keap starts at $199.

Ontraport, Salesforce Sales Cloud, and Constant Contact Lead Gen & CRM are common alternatives for Keap.

Reviewers rate WYSIWYG email editor and Triggered drip sequences highest, with a score of 9.

The most common users of Keap are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 184)

Infusionsoft - Popular Marketing Automation Platform

Rating: 6 out of 10
May 23, 2019
BM
Vetted Review
Verified User
Keap
1 year of experience
Infusionsoft was utilized along with Mailchimp for TDG's email marketing efforts during my tenure with the organization. Infusionsoft was specifically used to create automated campaigns for nurture, renewal, and newsletters.
  • Great plug-ins / tie-ins for the Platform
  • Extremely easy-to-use UX for template and automation creation
  • Great direct and 3rd party support resources available due to the popularity of the platform
Cons
  • Pricier compared to other platforms
  • Can be complex to handle as campaigns become more developed
  • Limited by the modular email template builder
Infusionsoft is suited to businesses looking to send automated drip campaign-style emails.

Marketing automation at its best

Rating: 10 out of 10
October 24, 2022
NS
Vetted Review
Keap
10 years of experience
Keap is the marketing automation software that has run my last two companies.

My digital marketing agency uses it for everything from the online shopping cart to the delivery of services, reports, tracking, CRM, and even collecting testimonials. I have been using it there since 2010.

My live events company used it for three years (Until the pandemic) when we were running 14 live events per month--and it again processed all orders, registered event tickets, supported our membership portal, supported our ticketing portal, tracked speakers, contracts, projects, and all renewals. We did a case study of that use case here
  • Manage new leads and nurture them until the convert into clients
  • Track all client engagement opportunities and activities taken in the CRM
  • Provide followup information in a timely and customized format for events, webinars, and other lead-generating activities.
Cons
  • Webform needs to be updated for style and layout
  • Landing pages could be more robust in options and variations
  • Analytics needs better tracking
Great tool for marketing automation around events, live or online. Great for working with coaching clients or managing membership portals. Excellent at tracking things like recency, frequency, and monetization of products or platforms and reminding clients to buy. Not as great for complex contact relationships like parent and child tracking.

Great sales management, marketing automation tool for small business

Rating: 8 out of 10
July 22, 2022
JH
Vetted Review
Keap
4 years of experience
We use Infusionsoft for our own business and for our clients. We use it to manage our sales pipeline, automate our marketing and client management.
  • Marketing automation
  • Integration with other apps
  • Payment management
Cons
  • Order forms
  • Landing pages
  • Ease of use out of the box
Great for a business that sells info products or high ticket services. Maybe not so good for high volume product based eCommerce.

The Best Sales and Marketing Automation Software for Entrepreneurs!

Rating: 10 out of 10
October 13, 2021
RB
Vetted Review
Verified User
Keap
11 years of experience
Keap is the business backend of our entire organization, from marketing to sales, through to fulfillment, internal operations, and finance - it does it all! Keap allows our lean team to operate like a much bigger business through its robust sales and marketing automation capabilities.
  • Sales Automation.
  • Marketing Automation.
  • CRM (Customer Relationship Management).
  • Appointment Scheduling.
  • Business Phone Line.
  • Sales Pipeline.
  • Task Management.
Cons
  • I'd love to see added functionality to the Sales Pipeline for Keap Pro.
  • [I would also like the ability to] add pooled availability for appointment scheduling.
Keap is best suited for entrepreneurial small businesses that need robust and agile software to function as the tech backbone of your business. Large enterprise-level businesses, with hundreds of employees, may find other software options better suited for their needs.

Keap Is Sales and Marketing Automation For Motivated Entrepreneurs

Rating: 10 out of 10
July 21, 2021
I've used Keap for my sales and marketing automation since late 2008. It has helped me gather at least 100,000 leads over the years and process thousands of sales in dozens of countries, all automatically. I use every module in the platform including the CRM, Affiliate/Partner, E-Commerce, and Marketing modules. I've used it for email, voice, SMS, and direct mail broadcasts. I've integrated it with various membership platforms for my on-demand/premium content, and it has enabled me to grow my sales and income without growing my staff and expenses.
  • Visual drag ‘n drop campaign builder makes it easy to build out workflows
  • 24/7 chat support and 12/5 phone support is fantastic
  • Sharing proven campaigns between accounts is a huge time-saver
  • Creating multi-media, multi-step sales and marketing automation workflows is easy and powerful
  • Combining so many tools—affiliate marketing, marketing automation, sales automation, email marketing, multi-media marketing—into one tool at this price point is taken for granted
Cons
  • The landing page builder is functional, but is quite lacking
  • The email builder is solid, but it would be nice to be able to embed images inline and wrap the text
  • Reporting is powerful, but not intuitive
  • Reporting needs more visuals like pie charts, etc.
Keap is great for the small business owner/entrepreneur who needs an affordable, yet powerful, proven, and capable sales and marketing automation platform with great support, a proven partner/consultant network, a strong social media community for native support and knowledge sharing, and 3rd party integrations to expand the platform. If you sell digital products, coaching programs, subscriptions, and/or a small number of physical products, you need to take a look at Keap.
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