Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a…
Pricing is variable based on the needs of the customer.
The following is a quick overview of editions offered by other software in similar categories
Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid…
Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.
Brand Embassy is now part of NICE inContact CXone (acquired May 2019).Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and…
with fewer issues. However, if similar products were unavailable or less affordable than Khoros Care, it's still a solid moderation option.
many other tools that offer slightly better experience for the same price if not cheaper. … the offerings have dropped. Suited for omnichannel messaging but at the price point, UX, features list, KC should find some footing in this competitive
report templates sometimes difficult to navigate for specialized functions Pricing
Pricing is the major reason. There are other tools available at a better price. … beginners. How to start with? Hard to make customisation without technical help Pricing 6
utilize platform cost considerations : cost of maintaining and using this platforms perceived as relatively high compared to the perceived value or available … Cost efficiency : Ongoing costs of maintaining outweigh the benefit Underutilization
but they can still improve on certain areas as ease of integration, the pricing can be matched better as its a bit on the costly side. Other than these
the systems. Creating an account in Twilio and the charges that come with that as well as the cost of actually using Khoros is a bit frustrating as well … The decision is mainly based on pricing and if we are actually increasing our productivity and making sure the…
Sometimes tags can be confusing on how they got there Price Sometimes there are lags
to see how it can be scaled. Each user needs a licence which I'm sure will cost the business more money but I think it's worth it. Webchat would be the only
currently utilize that we may be looking to other competitors for options/pricing so Care would go along with that. While we love the functionality of Care
Khoros Care has proven to be an effective tool to help us achieve our cost reduction goals while centralizing social media platforms into one. Not only … still adapting to and needs more mature social integration to realize its value, and Khoros Marketing turned out to be…
albeit with the caveat that I would need to understand how competitive the price is, and retain assurances around support from Khoros (which has been very
platforms that offer the same level of functionality for significantly cheaper prices and potentially more input on roadmap/improvement. … there should be more options to use ML/AI or bots to make routing or non-value work automated as part of the whole package rather than…
robust reporting capabilities. Additionally, Khoros made more sense from a cost perspective for what it is able to accomplish, versus some of its major competitors
people to prefer Social Media to contact you because it's simply so much more cost-effective, and an opportunity to connect with customers in a way that is … Able to achieve a cost-per-case that was 1/18th of what it was on other support channels. Maintained
using external survey tools and used care CSAT surveys, this resulted in cost-cutting. Saving time by responding to customers quicker. Ability to manage
needs being met with a lessor priority over newer clients that pay a higher price for the same solution (due to us getting involved early on and being existing … that the elimination was specific to our company. It was clear that Khoros valued getting more money out of our company than maintaining a relationship when … for the first time in our 5 years using the solution, a…
Price
Support across all contact channels. Continued class training at no cost at conference. Built-in optimization check-ins.
Khoros had the best combination of items that we were looking for. Khoros' pricing was competitive which was great to see, versus coming way above competitors
offer very similar workflows if not more features which are a quarter of the cost. There is a lot of work to do in the social media management tool - lots
The functionality of the product has allowed us to explore more cost effective routing options to ensure specific contacts are being serviced
