Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium)

Top Rated
Top Rated
Khoros Care (Formerly Spredfast + Lithium)

Overview

Reviews

Khoros ROCKS!

10
Khoros care is being leveraged across the whole organization to meet the need of our membership by engaging via social media platforms. …

Khoros Care - Great for Care!

9
Currently, Khoros Care is being utilized by our Customer Care department, and at times is also utilized by our Marketing department for …
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Khoros proves that its better than the rest!

10
Our company uses the Khoros Care [(Formerly Spredfast + Lithium)] platform to manage our social media response and engagement on Facebook, …
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Khoros Care Review

7
It is being used by Nickelodeon's social media team. We use this for our daily social media needs (scheduling, community management, …

#Gettingtoknowyou

9
My team uses Khoros Care to monitor Facebook and Twitter. We respond to customer service opportunities within 30 minutes of our customer's …

Khoros Customer Support

8
It is primarily used by our Customer Support Team to quickly connect with our consumers to address issues and direct people to our …

Reviewer Pros & Cons

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Pricing

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What is Khoros Care (Formerly Spredfast + Lithium)?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.

What is Zendesk Support Suite?

The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such…

Features Scorecard

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Product Details

What is Khoros Care (Formerly Spredfast + Lithium)?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:

  • Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business Chat, Google’s Business Messages, review channels, brand communities, and more.

  • AI-powered chatbots deflect and contain high volumes of predictable customer inquiries, dramatically increasing engagement efficiency. Khoros offers a self-service bot building platform, Khoros Flow, which makes it possible for non-technical staff to build agile bots equipped with machine learning that improves over time.

  • Enhanced agent workspace and ingestion engine for AI-powered tagging, routing, and prioritization across all digital channels. With Care, agents are equipped with asynchronous workflows and AI-powered suggested responses, while managers and supervisors have easy access to conversation analytics and workforce management analytics.

Key benefits include:

  • Unify all digital channels in a single engagement hub

  • Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents

  • Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty

Khoros Care (Formerly Spredfast + Lithium) Features

  • Supported: Seamlessly transition from public to private messaging channels
  • Supported: Configure proactive web chat rules for welcome messages and chat visibility
  • Supported: Machine learning to automatically filter for sentiment, actionability, and consumer intent
  • Supported: Keep agents focused with a single, prioritized chat queue
  • Supported: Equip agents with holistic customer profiles, conversation history, & CRM data

Khoros Care (Formerly Spredfast + Lithium) Screenshots

Lithium ResponseKeep agents focused with a single, prioritized to-do listUnify multiple channels in a single engagement hubIncrease efficiency with advanced workflows and operational insights

Khoros Care (Formerly Spredfast + Lithium) Video

Khoros Care (Formerly Spredfast + Lithium) Downloadables

Khoros Care (Formerly Spredfast + Lithium) Integrations

Khoros Care (Formerly Spredfast + Lithium) Competitors

  • Conversocial
  • Salesforce
  • Sparkcentral by Hootsuite
  • Sprinklr Social + Messaging Suite

Khoros Care (Formerly Spredfast + Lithium) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%

Khoros Care (Formerly Spredfast + Lithium) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesDetection and ingestion for engagements in over 100 languages, and native UI display for users in 31 languages.

Alternatives

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Frequently Asked Questions

What are Khoros Care (Formerly Spredfast + Lithium)'s top competitors?

Conversocial, Zoho Desk, and Freshdesk are common alternatives for Khoros Care (Formerly Spredfast + Lithium).

What is Khoros Care (Formerly Spredfast + Lithium)'s best feature?

Reviewers rate Social Engagement highest, with a score of 9.1.

Who uses Khoros Care (Formerly Spredfast + Lithium)?

The most common users of Khoros Care (Formerly Spredfast + Lithium) are from Enterprises and the Telecommunications industry.

Reviews

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