Khoros Care

Formerly Spredfast + Lithium

My team is able to create better replies by analyzing the user's path from a negative to a good state with the aid of social sentiment technologies. A profitable and productive platform as it has dashboards that are customized for each consumer is excellent. Instead of seeing social media as a standalone medium, Khoros sees it as an integrated communication channel.

We use Khoros Care daily to respond to our Social media account messages, chats, and reachouts. We used Khoros Care to resolve our members/customers' concerns via social media. Also, we use this to monitor engagements and manage our social media pages. It is a useful tool/ software indeed. I really recommend you guys to try this!

Khoros Care is mainly used for Real-time Customer Support in my current organization and also for Multi-channel Engagement. Both the features help in helping the customer on a real-time basis and also help in combining different channels into one which is really helpful to avoid any confusions and also keep a track of all the customer engagements.

I use Khoros Care for comment and private message moderation, responding to users, and categorizing communication via tags/labels. This system also allows us to reference previously closed messages for quality assurance.

Social media monitoring was what we wanted to achieve using this tool. We needed a tool to aggregate all our social media interactions, listening to what users say and provide reports on all such interactions.

Used this tool very briefly when I signed up for an internal internship program within my company. I applied to work with our marketing and social media team just to add more feathers to my cap. Our team used it to manage communication via different channels to connect with the customers.The good part is the tool can be easily integrated with multiple social media channels, and customers can easily send their issues which can also be addressed in real-time. Analytics is also great.

We utilized Khoros Care for digital customer care, including messaging, chat, social marketing, and online communities which was incredibly important during the COVID-19 epidemic and integrating services back into person after the stay home orders were lifted. Creating personal connection through this software was the most important part to us.

We were looking for a tool to handle messages from all our customers or leads from different channels like social media, WhatsApp business, email, and website forms. We want to hear from our customers from whichever medium they prefer. And for that, we need a tool where our support team can handle all such messages from a simple place. Khoros Care is a good fit for this need.

Primarily address the need for effective customer service and engagement. We use it to manage and respond customer inquiries seamlessly across multiple digital channel. Use case such as :

Social Media Management : Monitor and respond customer queries and comments on social media platforms.
Online Communities : Community engagement by address user customer questions and discussed in dedicated online forums.
Customer Management : Gather and analyze customer feedback to improve products and services.

We have a customer support Team, who responds to the customers and bridals to provide them support via different messaging platforms in a single tool i.e. Khoros Care. This also has reduced the man hours to manage other platforms. The response is lag-less while interacting with customers. We are also planning to implement the bot services to respond to the FAQs section to reduce more man hours.

One of our clients used khoros care for the web chat and interacting with their end users. We integrated Khoros care to get the omni channel feature where our clients had multiple social media platforms where their customers used to engage and they can reply to each and everyone through this one single platform.<br>

We used it as a community management tool. We had a large community of former students who interact with current students for networking and Khoros helped us gather insight from these interactions.

Khoros care is an integral tool used at Meta for social media publishing, moderation, and social listening. The best thing about the tool is that it brings in all functions of social under one platform and team. The second best thing is the service from Khoros strategists and moderators. It's a one stop-shop for social media managers.

We currently use it for our chat feature via our company website to get Tech Support on products we sell with support 7 days a week. As well as reporting features for our leadership team.

As a data analyst within our delivery company, Khoros Care has become an integral tool in our operations, addressing several critical business problems while streamlining our customer engagement strategies.One of the primary challenges we faced was managing and analyzing the vast influx of customer queries and feedback across multiple digital channels. Khoros Care's comprehensive platform enabled us to centralize this data, allowing for in-depth analysis and insights generation. By consolidating interactions from messaging, chat, social media, and other online communities, we gained a holistic view of customer sentiment and preferences.The scope of our use case involves harnessing Khoros Care's functionalities to not only monitor customer inquiries but also to derive actionable insights. By leveraging the platform's analytical capabilities, we've identified recurring issues, trends, and patterns within customer communications. This has allowed us to proactively address common concerns, optimize our service delivery, and enhance overall customer satisfaction.Additionally, Khoros Care's robust reporting features have empowered our team to create customized dashboards and reports tailored to our specific metrics and KPIs. Through this, we've been able to track key performance indicators related to response times, resolution rates, and customer feedback sentiment, enabling data-driven decision-making and continuous improvement strategies.Overall, our utilization of Khoros Care as a data analysis tool has significantly enhanced our ability to understand, respond to, and anticipate customer needs. It has streamlined our customer engagement processes and empowered us to make informed, strategic decisions to elevate our service quality within the delivery industry.

Khoros Care is an outstanding platform for engaging clients in the way in which they prefer. We have continuously received feedback from clients that they prefer to be followed up with using the same channel in which they initiated the conversation, and Khoros Care helped to get us there, ultimately increasing client satisfaction and retention.

Khoros Care is great for my business as it brings in customers from Twitter/Facebook with the availability for Instagram/LinkedIn. Webchat is also a feature and Twitter listening messages can be picked up. <br>Operational and billing issues come through to my team and here we can triage then case manage if needed.

I use Khoros Care to moderate Social Media content for my company.

My organization uses Khoros to engage with our customers for both brand love and customer care through all of our social channels. It solves the problem of manually looking for mentions about the brand, and instead ingests them all into one location (with the exception of recently launched Threads and some others) for easier access to these conversations. Our company currently uses this for Facebook, Instagram, Twitter. We also use it to engage on TikTok, but in a very limited capacity as the tool can only ingest comments on owned content.

We use Khoros as a way to connect with customers so we can answer queries and help with supporting them in managing their accounts. Khoros allows us to speak on an interpersonal level with our customers with ease so that they feel they are getting active support from helpers that care.

I use it to moderate our community forum. I find it easy to use, but there is always room for improvement. There have been about 1-2 minor enhancements in the five years I have used the platform. I use Khoros via Safari/Chrome. Performance 4/5, UI 2.5/5. It has the basic features I need to get my job done productively.

Khoros helps me communicate with my customers as easily as possible. Has different queues to separate my different work. It does have a few glitches at times but overall it is minor.

We use Khoros as a way to connect with United Airlines passengers via social media to assist with concerns and inquiries related to travel.

I use it everyday when I work, it is what we need to do our jobs. Our customers will reach out to us in Facebook or Twitter with help needed for their accounts or questions they may have

We use Khoros Care to monitor multiple social media platforms & customer inquiries