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Khoros Care

Khoros Care
Formerly Spredfast + Lithium

Overview

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated…

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Recent Reviews

Perfect system

10 out of 10
July 18, 2023
Incentivized
We use Khoros as a way to connect with customers so we can answer queries and help with supporting them in managing their accounts. Khoros …
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Happy User!

10 out of 10
July 17, 2023
Incentivized
Khoros is used to communicate and offer real-time assistance to our travelers via social media platforms. This tool keeps our …
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Useful tool!

9 out of 10
July 17, 2023
Incentivized
We use it to talk to customers on social media, handling both public and private messages. It helps us to manage both incoming and …
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Look no further

8 out of 10
July 17, 2023
Incentivized
We use the platform to monitor and engage with our online communities. We would like to see Khoros integrate more "following" streams vs …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Employee in Social Media
Utilities Company, 501-1000 employees
Verified User
Employee in Customer Service
E-Learning Company, 501-1000 employees

Video Reviews

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Pricing

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Khoros Care

Khoros Care

N/A
Unavailable

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:

  • Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business Chat, Google’s Business Messages, review channels, brand communities, and more.

  • AI-powered chatbots deflect and contain high volumes of predictable customer inquiries, dramatically increasing engagement efficiency. Khoros offers a self-service bot building platform, Khoros Flow, which makes it possible for non-technical staff to build agile bots equipped with machine learning that improves over time.

  • Enhanced agent workspace and ingestion engine for AI-powered tagging, routing, and prioritization across all digital channels. With Care, agents are equipped with asynchronous workflows and AI-powered suggested responses, while managers and supervisors have easy access to conversation analytics and workforce management analytics.

Key benefits include:

  • Unify all digital channels in a single engagement hub

  • Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents

  • Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty

Khoros Care Features

  • Supported: Seamlessly transition from public to private messaging channels
  • Supported: Configure proactive web chat rules for welcome messages and chat visibility
  • Supported: Machine learning to automatically filter for sentiment, actionability, and consumer intent
  • Supported: Keep agents focused with a single, prioritized chat queue
  • Supported: Equip agents with holistic customer profiles, conversation history, & CRM data

Khoros Care Screenshots

Screenshot of Lithium ResponseScreenshot of Keep agents focused with a single, prioritized to-do listScreenshot of Unify multiple channels in a single engagement hubScreenshot of Increase efficiency with advanced workflows and operational insights

Khoros Care Video

Khoros Care Integrations

Khoros Care Competitors

  • Verint Messaging
  • Salesforce
  • Sparkcentral by Hootsuite
  • Sprinklr Social + Messaging Suite

Khoros Care Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesDetection and ingestion for engagements in over 100 languages, and native UI display for users in 31 languages.
Security
whistic readyRead Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Network™

Khoros Care Downloadables

Frequently Asked Questions

Verint Messaging are common alternatives for Khoros Care.

Reviewers rate Social Engagement highest, with a score of 9.1.

The most common users of Khoros Care are from Enterprises (1,001+ employees).

Khoros Care Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(200)

Attribute Ratings

Reviews

(1-25 of 60)
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July 25, 2023

Khoros Care is recommended

Verified User
Employee in Social Media
Utilities Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
I've not encountered much scalability as our team hasn't really grown but I'm unable to see how it can be scaled. Each user needs a licence which I'm sure will cost the business more money but I think it's worth it. Webchat would be the only real scalable feature of Khoros Care
July 17, 2023

Khoros Care Review

Verified User
Employee in Customer Service
Retail Company, 5001-10,000 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Scalability
2
I can see this being easily scaled for larger volumes, however in my opinion the system runs far to slow and may be further impacted with multiple users.
July 17, 2023

Khoros Care review.

Verified User
Consultant in Customer Service
Telecommunications Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
Company has grown so much on the platforms we support. Starting with Twitter and expanded to Facebook, Instagram, Google Messaging, Apple Business Chat and options to add more clients if wanted such as Email, LinkedIn. Always adapting with new platforms to stay on top of the best customer experience. Perfect!
July 17, 2023

Khoros Works!

Verified User
Employee in Customer Service
Airlines/Aviation Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
Our Team has gone from a small group to a bigger team, and I was told that in the past our team had over 40 people (which is large for our specific work group). So far, the product has grown with us.
July 17, 2023

When It Comes to Social Media Customer Care Khoros Care Is the Best!

LN
Laurren Neal
Social Engagement Coordinator
Tailored Brands (Retail, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
Khoros Care has definitely adapted to our business needs! We've worked to increase engagement and lower response time, even with the size of the monitoring team changes our goals have been met due to the scalability of Khoros Care.
July 17, 2023

A great asset to handle multiple social account inbounds at once.

Verified User
Manager in Other
Automotive Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
As we grow and continue to have massive amounts of inbound it would be nice to be able to auto-label, auto dismiss nonsensical type stuff that comes through versus it being so manual. Having one inbox for multiple people to work from would be beneficial as well, we all have our own and it does not auto update unless you refresh.
July 12, 2023

Khoros Care Cares!

Verified User
Representative in Social Media
Consumer Electronics Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
Khoros Care has allowed us to stream all channels into one place, and has continued to allow growth as we've added other Social Media accounts to the list, we are up to at least 15, and that number keeps growing. It has saved so much time for us because we use one tool for a majority of our work now.
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