Skip to main content
TrustRadius
Khoros Care

Khoros Care
Formerly Spredfast + Lithium

Overview

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated…

Read more
Recent Reviews

Why we love Khoros

10 out of 10
March 05, 2024
My team is able to create better replies by analyzing the user's path from a negative to a good state with the aid of social sentiment …
Continue reading

Khoros for communities

8 out of 10
December 05, 2023
Incentivized
We used it as a community management tool. We had a large community of former students who interact with current students for networking …
Continue reading

Khoros - Chat and SMS

7 out of 10
December 04, 2023
Incentivized
We currently use it for our chat feature via our company website to get Tech Support on products we sell with support 7 days a week. As …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
Khoros Care

Khoros Care

N/A
Unavailable

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

14 people also want pricing

Alternatives Pricing

Hootsuite

Hootsuite

$99
per month
What is Hootsuite?

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid…

Zoho Desk

Zoho Desk

Free
What is Zoho Desk?

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Return to navigation

Product Details

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:

  • Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business Chat, Google’s Business Messages, review channels, brand communities, and more.

  • AI-powered chatbots deflect and contain high volumes of predictable customer inquiries, dramatically increasing engagement efficiency. Khoros offers a self-service bot building platform, Khoros Flow, which makes it possible for non-technical staff to build agile bots equipped with machine learning that improves over time.

  • Enhanced agent workspace and ingestion engine for AI-powered tagging, routing, and prioritization across all digital channels. With Care, agents are equipped with asynchronous workflows and AI-powered suggested responses, while managers and supervisors have easy access to conversation analytics and workforce management analytics.

Key benefits include:

  • Unify all digital channels in a single engagement hub

  • Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents

  • Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty

Khoros Care Features

  • Supported: Seamlessly transition from public to private messaging channels
  • Supported: Configure proactive web chat rules for welcome messages and chat visibility
  • Supported: Machine learning to automatically filter for sentiment, actionability, and consumer intent
  • Supported: Keep agents focused with a single, prioritized chat queue
  • Supported: Equip agents with holistic customer profiles, conversation history, & CRM data

Khoros Care Screenshots

Screenshot of Lithium ResponseScreenshot of Keep agents focused with a single, prioritized to-do listScreenshot of Unify multiple channels in a single engagement hubScreenshot of Increase efficiency with advanced workflows and operational insights

Khoros Care Video

Khoros Care Integrations

Khoros Care Competitors

  • Verint Messaging
  • Salesforce
  • Sparkcentral by Hootsuite
  • Sprinklr Social + Messaging Suite

Khoros Care Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesDetection and ingestion for engagements in over 100 languages, and native UI display for users in 31 languages.
Security
whistic readyRead Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Network™

Khoros Care Downloadables

Frequently Asked Questions

Verint Messaging are common alternatives for Khoros Care.

Reviewers rate Social Engagement highest, with a score of 9.1.

The most common users of Khoros Care are from Enterprises (1,001+ employees).

Khoros Care Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(223)

Attribute Ratings

Reviews

(1-25 of 76)
Companies can't remove reviews or game the system. Here's why
March 05, 2024

Why we love Khoros

Verified User
Employee in Quality Assurance
Consumer Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Scalability
9
It helps our our team manage out productivity and responses with every reach outs we received. So far, we have not experienced any problems with managing and comping up with tickets and reach-outs that are received.
January 05, 2024

Looking for affordable, efficient, and user friendly software? Try Khoros Care now!

KV
Kevin Villaluz
Project Manager
Fabfitfun (Retail, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
Since so far we're pretty satisfied using this software (Khoros Care), we used a lot of similar software in the past and only Khoros Care improved our daily work life easier than before. That's why we'd like to continue using this software as long as we can. As a former customer service team lead and now a project manager, I highly recommend this software/tool.
January 02, 2024

Khoros Care- They do care

RN
Raj Nandan
Customer success specilist
JUNO Finance (Banking, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
Khoros Care is designed to scale with companies as they grow in team size, ticket volume, channels supported, and use cases. If Khoros Care lives up to this design promise and if it effectively accommodates the growing needs of businesses without compromising performance, usability, or customer support, it would likely receive a high scalability rating.
December 12, 2023

Great customer management tool

Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Wingify (Computer Software, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
Of course as the company grows owing to its growing customer base, they need to think of out-of-the-box solutions to offer its clients and customer satisfaction is one of them. Retention is very much needed in competitive environment like today and hence it becomes imperative for companies to find different ways to reach their client basis and fix their issues
December 11, 2023

Khoros Care cares about you

Verified User
Administrative Assistant in Customer Service
Mental Health Care Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
We began using Khoros care as an agency of just under 100 employees. When we opened nearly double the positions and experienced a highering boom that brought us in just under 250 employees, they were able to easily accommodate our growth while maintaining interface that was familiar for other existing employees.
December 05, 2023

NaBehind the screens : Khoros Cares

Verified User
Administrator in Information Technology
Financial Services Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Scalability
5
Complex implementation : Posed challenges during implementation, leading to a longer learning curve and impacting team to utilize platform
cost considerations : cost of maintaining and using this platforms perceived as relatively high compared to the perceived value or available budget
Integration challenges : difficulties in integrations this platforms seamlessly with other existing tools or systems may have hindered its overall effectiveness.
December 05, 2023

Business Success using Customer Engagement Software: Khoros Care

Sourav Saha | TrustRadius Reviewer
Sourav Saha
Senior System Administrator
Bianco Evento GmbH (Apparel & Fashion, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
Previously, we used to have SMS, GMB and Other Social Media Platforms, now are expanding in Teams and Slack, on which the company so satisfied with all the available options to manage the business messages without any hesitation.
December 04, 2023

Khoros Care is a great tool for SMMs

Verified User
Strategist in Marketing
Telecommunications Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
In order to make Khoros a truly one-of-a-kind tool, the company will need to enhance user experience and ease of use to make it more in-line with native social platforms. Better integration with platforms beyond traditional social will also be important in advancing the listening and engagement capabilities across the board.
December 04, 2023

Khoros - Chat and SMS

Verified User
Technician in Information Technology
Consumer Electronics Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
We have the ability to receive multiple channels of the business and utilize agents in 1 platform and getting reporting for both SMS and Chat. Adding agents is easy and creating dashboards.
December 04, 2023

Khoros Care: Elevating Customer Engagement Beyond Expectations!

Davit Nadiradze | TrustRadius Reviewer
Davit Nadiradze
Live Operations Team Lead
Glovo (Consumer Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
The platform's design resonates with flexibility and adaptability, allowing seamless growth alongside our company's expanding needs. As our team size expanded and our ticket volumes surged, Khoros Care effortlessly accommodated these changes without compromising its performance or usability.The beauty lies in its ability to effortlessly handle an increased influx of interactions across various channels. Whether it's a surge in social media inquiries, an expanded range of supported messaging apps, or an influx of online community interactions, Khoros Care adeptly scales to meet these demands.Furthermore, as we diversified our use cases and operational requirements, the platform's scalability shone through. It allowed us to customize workflows, integrate new channels, and adapt its functionalities to align perfectly with our evolving business landscape. The ease with which Khoros Care scales while maintaining its efficiency and effectiveness is truly commendable.In essence, Khoros Care's scalability isn't just a feature—it's a testament to its versatility and adaptability, empowering us to grow seamlessly without constraints. Its ability to scale across team size, ticket volumes, supported channels, and use cases earns it a solid 10 in our books.
July 25, 2023

Khoros Care is recommended

Verified User
Employee in Social Media
Utilities Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
I've not encountered much scalability as our team hasn't really grown but I'm unable to see how it can be scaled. Each user needs a licence which I'm sure will cost the business more money but I think it's worth it. Webchat would be the only real scalable feature of Khoros Care
July 17, 2023

Khoros Care Review

Verified User
Employee in Customer Service
Retail Company, 5001-10,000 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Scalability
2
I can see this being easily scaled for larger volumes, however in my opinion the system runs far to slow and may be further impacted with multiple users.
Return to navigation