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Khoros Communities

Khoros Communities
Formerly Spredfast + Lithium

Overview

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

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Recent Reviews

User interaction tool

9 out of 10
December 12, 2023
Incentivized
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Khoros Communities?

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities Features

  • Supported: Forums
  • Supported: Ability to verify solutions
  • Supported: Ideas
  • Supported: Question and Answer
  • Supported: Contests
  • Supported: Blogs
  • Supported: Knowledge Bases
  • Supported: Enhanced Moderation Tools
  • Supported: Fully Customizable
  • Supported: Sophisticated Ranking and Incentivization
  • Supported: Native Mobile Support (Responsive UI)
  • Supported: Multiple user permission levels
  • Supported: Easy to use REST API
  • Supported: Spam prevention
  • Supported: SSO integration
  • Supported: Groups
  • Supported: Content Syndication
  • Supported: Support for multiple languages
  • Supported: Support for multiple instances
  • Supported: Rich media support
  • Supported: Promoted search results
  • Supported: Federated search
  • Supported: Historical and Real Time Analytics and Shareable dashboards
  • Supported: Notifications and personalization

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.Screenshot of Microsoft resolves 90% of support questions within 48 hours.

Khoros Communities Videos

Khoros Communities Integrations

Khoros Communities Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Security

Frequently Asked Questions

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.

Reviewers rate Product Scalability highest, with a score of 8.3.

The most common users of Khoros Communities are from Enterprises (1,001+ employees).

Khoros Communities Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(164)

Attribute Ratings

Reviews

(1-25 of 97)
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Score 9 out of 10
Vetted Review
ResellerIncentivized
  • Employee Collaboration and Internal Communication
  • Customer Support
  • Product Feedback
  • Knowledge Sharing
  • Advanced Analytics
  • Integration Capabilities
  • Mobile Interface
  • Documentation and Training
  • Customization Flexibility
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Increase in suggestions from our clients to know what we should improve.
  • Reduce technical support costs and incredibly increase sales.
  • It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
  • It must be considered that creating a community with ethical values ​​that help the company in its growth may be a task of more than a year and this requires work. It must also be considered that very rapid growth of the company is possible at the same time. use Khoros Communities but it is not an easy task because we are the ones who must create a scalable and robust community that is attractive to our clients.
December 12, 2023

User interaction tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • For less technical knowledge people, it is easy to use.
  • Platform to add features like contests
  • Data reports
  • Sometimes delay in response for minor issues.
  • Customization part can be improve.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Scales to enterprise needs, supporting multiple communities and languages. Provides robust spam management and industry-leading privacy and security.
  • Expanding integration capabilities to seamlessly connect with a wider array of third-party tools and platforms could enhance overall functionality.
  • Easy and enhanced customization options.
Mahathee Dandibhotla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customization and Branding
  • Engagement Tracking
  • Knowledge Base and Search Functionality
  • Responsive Customer Support
  • Community Health Monitoring
  • Improved Analytics and Reporting
  • Advanced Personalization Options
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The way positions and responsibilities are handled is excellent.
  • Kindly provide a list of the terms that customers are using.
  • I am in need of some gudance on the admin page's user interface.
  • It is still lacking certain APIs, such order by points in the users' object.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Receiving feedback about our concepts from unbiased individuals.
  • Sharing Developer Diaries and Behind-the-Scenes work.
  • Problem solving with other fellow developers.
  • Recruiting beta testers.
  • A more refined and user-friendly navigation.
  • A platform more optimized for mobile devices. We use it on PC mostly since it looks a lot better than on a mobile phone or tablet.
  • More in-depth analytics. At the moment it is rather basic in my opinion.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy operations and API calls management
  • Ranks and Roles are superbly managed
  • Easy to manage the community from Studio and Admin side
  • APIs for various things still need to be added like "order by bonus_points" in users' object
  • the time range for user bonus_points to find monthly/yearly highest bonus_points achiever
  • Front-end to be developed on Reactjs
Score 10 out of 10
Vetted Review
Verified User
  • Simple forum Q/A layout
  • Multiple options in Edit section
  • Ready to use Community centric metrics for reporting
  • More third-party integrations easy to implement
  • Admin page need some help with UI
  • More UI Themes to customize
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provide a list of keywords that customers are using.
  • Indication of the health of the community.
  • Topic management with the use of labels.
  • Distinguishing between bots and humans; not providing accurate numbers on activity on the forum.
Rohit Bhaskar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Content Engagement
  • Gamification and badging
  • Discussion Forums
  • Moderation and User Management - User Management is one the best solution Khoros Communities have
  • Analytics and Reporting
  • Knowledge Base
  • Self Service, Low and No Code. The Community Managers should be able to some UI Tasks by self with doing any code updates.
  • Salesforce Integration: The basic Integration should also include the basic level of business requirement. (Contacts and Accounts Mapping)
  • Slack Connector Update: There is no update on this connector till the time its launch. The other team has lot of options to push the notification in multiple slack channels. And unfortunately Khoros does not. This creates a lot work for Community team to bring internal teams to the community to respond or acknowledge an post.
  • More Integrations: Since now the Khoros communities does not comes up with the integrations with basic support tools like JIRA, Confluence, Github etc.
  • Search Improvisation: Apart from last search update there is no updates we see in this feature. The team should think of Putting Some AI based Search into the community which helps the Community managers to manage the content accordingly
  • Some update on AI and Gen AI: Khoros communities did not shared any thoughts about their plans for putting these technology in community
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a robust platform where users can easily communicate and find information.
  • Very granular permission options.
  • Good gamification features.
  • Good analytics.
  • Perhaps there is a room for improvement for the notifications features.
  • Message editor can be upgraded too.
July 18, 2023

Khoros Communities

Swathi Shetty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Connects me with the right voices from your user community
  • Brings webinars and discussions posts that I am interested in
  • This routes me to documentation and resources that I am looking for
  • Support tickets
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Large scale communities.
  • Fast out-of-the-box community creation.
  • Updates from time to time.
  • Easy moderation.
  • Role management.
  • Dev documentation.
  • Multiple framework and language support.
  • Faster load times on bigger communities.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It increases the knowledge transfer between community developers.
  • We can easily find latest release notes by using community search.
  • Community admins actively giving answers to our questions.
  • Khoros needs to improve developer documentation.
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