Overview
What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Tools that help grow and increase sales.
User interaction tool
Khoros Communities Platform That Actually Works!!
From a user standpoint
Khoros Community increase the product build lifeCycle.
Best for Business Connectivity and Scalability
Khoros Community for ultimate solution
A robust and mature community platform
Navigating Community Excellence: A Comprehensive Review of Khoros Communities"
Facilitate sharing best practices, industry insights, and trends.
Enable …
A fantastic tool for expanding communities.
Khoros Communities Helped Us Level Up Our Stagnant Community
Communities Developer Review
Old Lithium user now on Khoros after a decade
Khoros end user review.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Communities?
Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.
The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.
They state Khoros Communities key benefits are to:
Attract more visitors & build trust
- Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.
Accelerate resolution to delight customers while reducing costs
- Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.
Innovate faster with constant customer feedback
- Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.
Deliver expert community management
- Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Khoros Communities Features
- Supported: Forums
- Supported: Ability to verify solutions
- Supported: Ideas
- Supported: Question and Answer
- Supported: Contests
- Supported: Blogs
- Supported: Knowledge Bases
- Supported: Enhanced Moderation Tools
- Supported: Fully Customizable
- Supported: Sophisticated Ranking and Incentivization
- Supported: Native Mobile Support (Responsive UI)
- Supported: Multiple user permission levels
- Supported: Easy to use REST API
- Supported: Spam prevention
- Supported: SSO integration
- Supported: Groups
- Supported: Content Syndication
- Supported: Support for multiple languages
- Supported: Support for multiple instances
- Supported: Rich media support
- Supported: Promoted search results
- Supported: Federated search
- Supported: Historical and Real Time Analytics and Shareable dashboards
- Supported: Notifications and personalization
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities Integrations
- SAP CRM discontinued
- Adobe Analytics
- Salesforce Sales Cloud
- Salesforce Marketing Cloud
- Adobe Marketo
- Salesforce Customer 360
- Microsoft Dynamics
Khoros Communities Competitors
Khoros Communities Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Security |
Khoros Communities Downloadables
Frequently Asked Questions
Khoros Communities Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 10% |
Enterprises (more than 500 employees) | 90% |
Comparisons
Compare with
Reviews and Ratings
(164)Attribute Ratings
Reviews
(26-50 of 97)The heartbeat of Qlik
- The use of labels allows us to categorize
- The use of multiple forums in order to narrow down our audience with a company that has multiple products
- Allows customizations in order for us to make our Community unique
- The ability to share a piece of content across multiple forums. This was a functionality that Jive had before Lithium acquired them
- A way to provide video transcripts for accessibility reasons. We have to jump through hoops and find our own way to ensure our company is compliant.
- The technical support we receive is not nearly as good as it should be. Turnout and follow-up is most times very slow and the communication is not good. There is rarely an offer to get on the phone to discuss a problem and this causes a lot of miscommunication and delays. This would be my top area of improvement to see.
- Event module to have the abiltiy to show on demand events without a work around.
- The ability email all members of any group
- Help among members.
- Participation of meet-up with our top members.
- Alerting of our top members on potential crisis concerning our products & services.
- No echat, no functions like WhatsApp group internally.
- No real-time stats.
Best Platform for Communities
- Customization.
- Friendly user-level permissions.
- OOTB features.
- Self Studio publish.
- User subscription.
- Access to the OOTB component.
- Preview mode in stage.
How I Use Khoros Community
- Analytics: I've trialed or have seen demos of other products and most don't come close to the depth of insights you are able to collect.
- Support: Their technical support team is responsive and relatively quick. Our CSM's have generally been wonderful.
- Willingness to work with us on a variety of needs that may aren't included in the OOTB experience.
- Customizability: If you don't have some dev experience or knowledge, you might have a hard time customizing the UX when needed.
Easy way to set up a Community with little lift.
- Simplicity of sign up.
- Allowance of integration with ad placements.
- Badging
- Sometimes the platform feels too simplistic to the point it comes across as dated.
- Analytics on the backend could be more granular.
- Team turnaround teams for help are sometimes quite long.
Khoros Communities - a solution if you're looking to scale
- Granularity of permissions
- Ease of creating new boards / categories templates
- Strong toolbar for formatting text and adding images
- Need a developer to get the most out of your site / customize it
- The support team is not world class (room for improvement in response time & quality of responses)
- You can only add one poll at a time to the entire site
- Conversations starting with a problem or question, ending with a reply that is accepted as a solution
- Taxonomy of categories, subcategories and board, + labels and tags for taxonomy.
- Customization of gamification (rank, badges)
- Product ideas: Insufficient capabilities to filter and select ideas when there are 1000s of ideas that are relevant to a group of product managers
- Can't move topics from a forum to a TKB and vice versa
- Some users and stakeholders would like to use the community as a social network to proactively connect with users of a specific profile/specialty. I find this difficult to accommodate since the platform's main purpose is not about social networking like LinkedIn.
Satisfied Khoros Customer
- Easy to configure and manage
- Good analytics
- Fairly easy to design pages with good content
- Good for building forms and capturing data
- Requires Khoros professional services engagement to make small changes to the forms
- Customization
- Breadth of Capability.
- Security & Configuration.
- Integrations are VERY expensive and services dependant.
- Many customizations require developers or services to deploy.
- Outdated reporting and backend.
Khoros Community...not easily customizable
- Collaboration with other Khoros customers to understand what works and doesn't work within other communities.
- Support documentation makes it easy to find information when looking for technical resources.
- Our account team is always in communication with us to ensure we are aware of roadmap updates.
- The ability to customize components is tedious and often times difficult without engaging professional services.
- The current platform is very behind on the code base but looking forward to the Aurora upgrade coming so we can utilize better components and easier customizations.
- Permissions are extremely difficult to navigate.
Support in our Business is an additional fee, so having the community to support Trial/Lite users or even more advanced paying users is great for us to have where customers can support other customers with 1 to many.
We also use the Idea Exchange which quickly became one of the most popular areas in the community. The ideas started flowing as soon as it went live and has come with it's own set of problems.
- Their own Community, Atlas, is a good way to learn and interact with other customers and professionals in the industry.
- Their release cadence is pretty consistent with no updates coming out every few months. The release notes are decently filled out with links to more specific documentation.
- The Khoros Communities platform is also very solid. It's their main product offering and has a lot of out-of-the-box features that would allow anyone to easily start up a community quite easily.
- I feel that the professional services engagements need to be better. There is a lot of miscommunication, and a lack of clear outcomes, goals, and timelines. It can take weeks to get meetings on the books and a team assembled to start getting work done.
- Documentation on their website, at times, is outdated or incorrect. Sometimes the product doesn't even work as described in some of their documentation
- The admin console could use a nice fresh UI overhaul. While it's functional, it would be nice to see a more modern UI for the area where most community managers are spending a decent amount of time
Engaging with their professional services area can be tough and projects take much longer than I would normally expect. So you may want to think about 3rd part companies that are good at working with the Khoros Communities platform.
Young Community is able to Grow Fast with Khoros.
- Out of the box components.
- Support and moderation.
- Easy to use interface.
- Out of the box gamification is lacking.
- Virus scan for media upload is not available.
- Separate login for Khoros Care and Khoros Communities.
- Robust
- Handling complexity
- Clunky and dated Back-End UI
- Get the answers for their product-related questions both from other users or from the company employees.
- Easily get the answer for their problems just by using a search engine (instead of contacting support).
- Post their ideas for the product, that are later evaluated by Product Managers.
- Participate in the feedback threads, in which they can comment on product feature.
- Talk directly with people that are creating the product.
- Share their experiences with others, post tips, tricks and best practices socialize with other professionals, participate in challenges, many gamifications options.
- And much more.
- Many settings and customization options.
- Community is easy to use.
- Permission management is pretty vast.
- Moderation is easy and there are many options.
- Better and quicker engine.
- Support is uneven.
- Better communication about upcoming changes.
A good product for communities
- Ease of navigation.
- Info presented well.
- Easy to pull stats.
- Can be slow.
- Would be good to have an advanced search for within results.
It can be quite slow and having to export info in Excel can be bothersome so would be nice to be able to work within Lithium.
A review from a customer
- Having a nice customer facing layout.
- Good edit options for the backend.
- Nice logs.
- The time to load pages.
- The overall look and feel (might need a facelift).
Wonderful Tool
- UI is really good.
- Reduced our time in daily report preparation.
- Excellent analytics features.
- Finding the proper Tier3/Tier4 support can be difficult.
- Few APIs are missing.
- Component overview.
Robust and Scalable Platform to provide a robust customer support and service experience
- Easy to use and customizable interface
- Robust API support and easy to integrate with third party platform
- Rich feature set for various interaction for the customers
- Easy to use admin interface and Metric details
- Events integration with MS teams
- V2 API permissions just like V1
- Better access to API Billing metrics...you need to see what APIs are being consumed and if associated with any user.
- Customization of platform
- Product Features
- Customer Support
- API integrations
- Complicated tool if someone is not completely dedicated to maintenance and upkeep
- Not admin-friendly to those who don't understand HTML/CSS
- Better support and services cost extra
- Customer service managers are changed frequently
extensive software to manage communities
- The forum system is robust and fully featured.
- Blogging system works well and is constantly being improved.
- There's a lot of analytics available on the back-end!
- Some analytics are missing such as internal link clicks.
- Some of the forum organization can use some work, particularly in huge communities where sub-menus would be helpful.
- Khoros support sometimes takes awhile to fix issues.
Has potential, needs work..
- Able to implement new features.
- Continual improvements.
- When trying to migrate communities to Khoros Care, the functionalities of the platforms do not mirror the outputs. Why have two products that aren't connected on the backend?
- Response to resolve issues on cases submitted.
- Lots of limitations, database feels outdated, need for updates to platform.
- Allows me to collect specific data well.
- Very good in data organization.
- It can be slow at times to go from one page to another.
- The organizations of data can make it hard to pick up.
Love the company and their people!
- Customer Success Managers are phenomenal
- Atlas community is fairly easy to navigate
- I like the goals upper management have.
- ROLES + PERMISSIONS. This has been one of the most difficult items I have to deal with on a DAILY basis. Unfortunately, there are a lot of complexities my company brings to the table. The roles and permissions that we have today do not satisfy our needs. We have to really work around these and sometimes this forces us to reveal certain views to some customers we don't want them to have access to at all. For example - I need to have access to where you can deny access to visibility on some subcategories but grant access to others under a higher category. This is one of the main reasons why I would not recommend Khoros if you have complex product and customer structures like my company.
- The search engine for some reason does not pull up what common sense would think it should pull up. It can be frustrating for some customers and fellow colleagues.
A large company's first year experience with Khoros
- Highly customizable, we can build our own web components.
- Great reference guides for development.
- A lot of options to notify our users. E-mail, notification center, live notifications.
- User could have more insights what topics need attention. Maybe an OOTB dashboard fort Super Users.
- Some bugs we have reported take a lot of time to get fixed. Some things must be released in a next maintenance window, some issues are placed on the long term roadmap.
- For a professional Community builder, their own Community (Atlas) is not as lively as promised. Some questions we ask on Atlas get no responses. This is definitely different from what was sold to us.
- New features (Ideation) are released but are very rough around the edges.
- Users have way too many profile settings, also topic and node options are a lot. It would be great if we can edit what menu items and settings are available to our users in Admin.
- Ideas posted on Atlas do not get a lot of engagement. I have not yet seen ideas that have been realised! Some ideas are years old. To be asked to post an idea on Atlas feels like putting the whole suggestion (from us to Khoros) on pause until it is forgotten.
Khoros Communities for large ed-tech community
- Quick support responses
- Invested and accessible customer success department
- Listens to customer concerns when mapping product features
- Outdated dashboards and admin backend
- Some basic features are limited or missing
- Too many "extra purchase add-on" features