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Khoros Communities

Khoros Communities
Formerly Spredfast + Lithium

Overview

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

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Recent Reviews

User interaction tool

9 out of 10
December 12, 2023
Incentivized
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team …
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From a user standpoint

7 out of 10
December 08, 2023
Incentivized
We used Khoros Communities for Social marketing in our organization. It made it easier to measure social campaigns by utilizing this …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Centercode?

Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.

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Product Details

What is Khoros Communities?

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities Features

  • Supported: Forums
  • Supported: Ability to verify solutions
  • Supported: Ideas
  • Supported: Question and Answer
  • Supported: Contests
  • Supported: Blogs
  • Supported: Knowledge Bases
  • Supported: Enhanced Moderation Tools
  • Supported: Fully Customizable
  • Supported: Sophisticated Ranking and Incentivization
  • Supported: Native Mobile Support (Responsive UI)
  • Supported: Multiple user permission levels
  • Supported: Easy to use REST API
  • Supported: Spam prevention
  • Supported: SSO integration
  • Supported: Groups
  • Supported: Content Syndication
  • Supported: Support for multiple languages
  • Supported: Support for multiple instances
  • Supported: Rich media support
  • Supported: Promoted search results
  • Supported: Federated search
  • Supported: Historical and Real Time Analytics and Shareable dashboards
  • Supported: Notifications and personalization

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.Screenshot of Microsoft resolves 90% of support questions within 48 hours.

Khoros Communities Videos

Khoros Communities Integrations

Khoros Communities Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Security

Frequently Asked Questions

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.

Reviewers rate Product Scalability highest, with a score of 8.3.

The most common users of Khoros Communities are from Enterprises (1,001+ employees).

Khoros Communities Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(164)

Attribute Ratings

Reviews

(26-50 of 97)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros for our online user Communities. Users of our software products leverage the Community to collaborate and ask questions on the Qlik products they use. We now have the Community the front end to Qlik Support Cases. In addition to the forums, we use groups for topics, industries as well as local languages. We also are heavy users of event promotions. We view the Qlik Community to be the heartbeat of Qlik.
  • The use of labels allows us to categorize
  • The use of multiple forums in order to narrow down our audience with a company that has multiple products
  • Allows customizations in order for us to make our Community unique
  • The ability to share a piece of content across multiple forums. This was a functionality that Jive had before Lithium acquired them
  • A way to provide video transcripts for accessibility reasons. We have to jump through hoops and find our own way to ensure our company is compliant.
  • The technical support we receive is not nearly as good as it should be. Turnout and follow-up is most times very slow and the communication is not good. There is rarely an offer to get on the phone to discuss a problem and this causes a lot of miscommunication and delays. This would be my top area of improvement to see.
  • Event module to have the abiltiy to show on demand events without a work around.
  • The ability email all members of any group
Khoros provides our users the ability to interact with each other 24x7x365 which is important as a global company. This gives our members a way to talk to us anytime that works for them. The use of Kudos and views helps us to know posts and articles that are most popular. Having the banner announcements is a great way for us to inform users of anything that we feel is important to be upfront as well as the use of the pop-up (sticky)footer.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
I'm responsible for 2 Khoros communities. I'm in a customer care department. Our main concern is the lack of echat among members and among the team. We also need a better integration on communuties of our members from Social Networks.
  • Help among members.
  • Participation of meet-up with our top members.
  • Alerting of our top members on potential crisis concerning our products & services.
  • No echat, no functions like WhatsApp group internally.
  • No real-time stats.
Forum.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros to build communities for many of our clients. It includes the access level and use of interactions.
  • Customization.
  • Friendly user-level permissions.
  • OOTB features.
  • Self Studio publish.
  • User subscription.
  • Access to the OOTB component.
  • Preview mode in stage.
Suited: OOTB components, notification preferences, email templates.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We leverage Khoros Community as a customer empowerment tool with a contact offload objective.
  • Analytics: I've trialed or have seen demos of other products and most don't come close to the depth of insights you are able to collect.
  • Support: Their technical support team is responsive and relatively quick. Our CSM's have generally been wonderful.
  • Willingness to work with us on a variety of needs that may aren't included in the OOTB experience.
  • Customizability: If you don't have some dev experience or knowledge, you might have a hard time customizing the UX when needed.
Khoros Communities is well suited for any organization looking to gain additional support channels with a contact offload objective. Perhaps it is not suited, augmenting traditional support channels, if your client base is on the small side.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Communities act as a hub for users to congregate and discuss. Our current website did not have the flexibility to house such a thing so we turned to Khoros.
  • Simplicity of sign up.
  • Allowance of integration with ad placements.
  • Badging
  • Sometimes the platform feels too simplistic to the point it comes across as dated.
  • Analytics on the backend could be more granular.
  • Team turnaround teams for help are sometimes quite long.
I believe it worked well for us in the beginning but as we grow our needs evolve to something more robust and modern feeling.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our community platform is used by multiple departments, including marketing and sales. Currently it supports both our support forums as well as our online groups, AMAs, some blogs, and engagement focused content. Currently it's the most adopted solution for creating and serving community within our company. The product is used to create opportunities for, and encourage, peer to peer support, self service support, and connection amongst members.
  • Granularity of permissions
  • Ease of creating new boards / categories templates
  • Strong toolbar for formatting text and adding images
  • Need a developer to get the most out of your site / customize it
  • The support team is not world class (room for improvement in response time & quality of responses)
  • You can only add one poll at a time to the entire site
I describe Khoros as the salesforce of community software in that it's customizable and enterprise, however it can be a beast to use. There isn't any standout in the community field (in my opinion) so if you're looking for an enterprise community software, it'll serve you well. I do think it's important to realize you can't manage this without the proper buy in from your company when it comes to development of the site. You shouldn't be using Khoros if you only have a front end community manager. If you're going all in on community and need a solution that will scale as you grow, consider Khoros amongst your vendors and see how you like it. It's worth checking out.
Olivier Le Pord | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Khoros Communities is used to moderate the number of support cases filed by customers. This is happening across 7 product lines, addressing 3 types of personas: mechanical engineers; end-users; system admin for large product lifecycle management installations; developers. Additionally, we collect product ideas from users to feed a backlog of ideas.
  • Conversations starting with a problem or question, ending with a reply that is accepted as a solution
  • Taxonomy of categories, subcategories and board, + labels and tags for taxonomy.
  • Customization of gamification (rank, badges)
  • Product ideas: Insufficient capabilities to filter and select ideas when there are 1000s of ideas that are relevant to a group of product managers
  • Can't move topics from a forum to a TKB and vice versa
  • Some users and stakeholders would like to use the community as a social network to proactively connect with users of a specific profile/specialty. I find this difficult to accommodate since the platform's main purpose is not about social networking like LinkedIn.
Positive of Khoros Communities: product support; case deflection; product idea collection; user groups, knowledge repository; integration with other systems. It's less appropriate for social and professional networking I believe.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
One stop shop for customers to 1. Create Support tickets 2. Review KB and product literature 3. Sign up for Scheduled events 4. Review product road maps 5. Discuss in forums
  • Easy to configure and manage
  • Good analytics
  • Fairly easy to design pages with good content
  • Good for building forms and capturing data
  • Requires Khoros professional services engagement to make small changes to the forms
Easy to build, deploy and manage active content for small-medium businesses Not flexible for environments which want to do their own development and maintenance.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We leverage Khoros communities to deploy forums, KBs, ideation, events, and group hubs. All of which are in place for us to support and deliver on case deflection through an increasing depth of publically available knowledge.
  • Customization
  • Breadth of Capability.
  • Security & Configuration.
  • Integrations are VERY expensive and services dependant.
  • Many customizations require developers or services to deploy.
  • Outdated reporting and backend.
This platform is well suited for those large enterprise organizations that require a flexible community and have technical talent designated to create a custom experience. For small teams that are pseudo-technical or just made of 'community people, you may find this platform overly complex and difficult to use.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros Community to facilitate associate-client and client-client collaboration on our products. This helps deflect service requests and allows our clients to interact with each other as well as communicate product information within our categories and groups.
  • Collaboration with other Khoros customers to understand what works and doesn't work within other communities.
  • Support documentation makes it easy to find information when looking for technical resources.
  • Our account team is always in communication with us to ensure we are aware of roadmap updates.
  • The ability to customize components is tedious and often times difficult without engaging professional services.
  • The current platform is very behind on the code base but looking forward to the Aurora upgrade coming so we can utilize better components and easier customizations.
  • Permissions are extremely difficult to navigate.
Khoros is a leader in the managed community arena and they are making a lot of progress to improve the platform. I am extremely hopeful for late 2022/early 2023 to see the changes and hope to be able to rate them better. So far what I've seen is very exciting and leaps and bounds better than the current platform. If you are looking for a community platform to engage users to help them find product information and join groups, Khoros will get the job done for you.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our Community was designed to be a Support style community. We put emphasis on Accepted Solutions and having our members find and get access to information as fast as possible.

Support in our Business is an additional fee, so having the community to support Trial/Lite users or even more advanced paying users is great for us to have where customers can support other customers with 1 to many.

We also use the Idea Exchange which quickly became one of the most popular areas in the community. The ideas started flowing as soon as it went live and has come with it's own set of problems.
  • Their own Community, Atlas, is a good way to learn and interact with other customers and professionals in the industry.
  • Their release cadence is pretty consistent with no updates coming out every few months. The release notes are decently filled out with links to more specific documentation.
  • The Khoros Communities platform is also very solid. It's their main product offering and has a lot of out-of-the-box features that would allow anyone to easily start up a community quite easily.
  • I feel that the professional services engagements need to be better. There is a lot of miscommunication, and a lack of clear outcomes, goals, and timelines. It can take weeks to get meetings on the books and a team assembled to start getting work done.
  • Documentation on their website, at times, is outdated or incorrect. Sometimes the product doesn't even work as described in some of their documentation
  • The admin console could use a nice fresh UI overhaul. While it's functional, it would be nice to see a more modern UI for the area where most community managers are spending a decent amount of time
Overall, Khoros offers a killer suite of products for any organization to create and run an awesome community that fits their needs. The flipside to this, how feature-packed their products are. While their products can work right out of the box, it's always nice to have your site designed to fit the branding of the overall company or a look and feel that the owner of the community wants.

Engaging with their professional services area can be tough and projects take much longer than I would normally expect. So you may want to think about 3rd part companies that are good at working with the Khoros Communities platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently use our community to deflect care as well and promote products and solutions.
  • Out of the box components.
  • Support and moderation.
  • Easy to use interface.
  • Out of the box gamification is lacking.
  • Virus scan for media upload is not available.
  • Separate login for Khoros Care and Khoros Communities.
Well suited as a customer support tool and marketing vehicle. Not the best out of the box analytics interface to report on unless you also get Khoros Care.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Our community consists of a product support forum for primarily our freemium users. We are currently trying to refocus our community and encourage more strategic discussions around industry topics
  • Robust
  • Handling complexity
  • Clunky and dated Back-End UI
For large corporations, Khoros provides the customization and functionality your need to create the community experience that you want.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Self-service support for IT professionals that are using our product, getting feedback from them and creation of the brand advocates. Thanks to the forums our users can:
  • Get the answers for their product-related questions both from other users or from the company employees.
  • Easily get the answer for their problems just by using a search engine (instead of contacting support).
  • Post their ideas for the product, that are later evaluated by Product Managers.
  • Participate in the feedback threads, in which they can comment on product feature.
  • Talk directly with people that are creating the product.
  • Share their experiences with others, post tips, tricks and best practices socialize with other professionals, participate in challenges, many gamifications options.
  • And much more.
  • Many settings and customization options.
  • Community is easy to use.
  • Permission management is pretty vast.
  • Moderation is easy and there are many options.
  • Better and quicker engine.
  • Support is uneven.
  • Better communication about upcoming changes.
This is one of the best community platforms on the market, so it should be a good choice for most of the companies on the market. Especially for the ones, that are just starting their community. Out-of-the-box proposition for the newcomers should be more than enough. Problems with Khoros are coming more in the later stage with developing a community, where the product is lacking some features that would allow more integrations with other tools or customizations, for example. They should be addressed in the future though.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for reporting purposes and to check back in data and stats aswell as to review actions taken.
  • Ease of navigation.
  • Info presented well.
  • Easy to pull stats.
  • Can be slow.
  • Would be good to have an advanced search for within results.
It's well suited for reporting to stakeholders, being able to access info and then break it down by time is great.
It can be quite slow and having to export info in Excel can be bothersome so would be nice to be able to work within Lithium.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for our forums to reach out to our customers. We have a scope of millions of potential customers.
  • Having a nice customer facing layout.
  • Good edit options for the backend.
  • Nice logs.
  • The time to load pages.
  • The overall look and feel (might need a facelift).
If you need to have good working forum software, don't look further.
April 27, 2022

Wonderful Tool

Score 9 out of 10
Vetted Review
Verified User
Khoros is a wonderful tool, helping in daily day-to-day tasks. I use Khoros Lithium portal for the Power BI insights data. It is very easy to browse through different community sites and portals and fetch the required data. The export feature as well works very well letting us get a deeper insight into data using the excel pivot features. Overall, a very helpful tool for daily reporting and UI works very well.
  • UI is really good.
  • Reduced our time in daily report preparation.
  • Excellent analytics features.
  • Finding the proper Tier3/Tier4 support can be difficult.
  • Few APIs are missing.
  • Component overview.
I am using Khoros for the daily reporting purposes. We are taking different sets of data from the Lithium portal and comparing against the source to perform data validation. We fetch data for various visits, posts, visitors, replies on the different power community platforms and perform data analytics over the data. It's very easy to fetch the data from the portal and also export feature works really well.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros as a support, collaboration, and learning community for our customers. Community not only helps in saving time and $$ for our support but also provides a place for our customers to give ideas around products and interact with each other. KhorosCommunity helps us to nurture our customers and deliver a better experience to our end customers.
  • Easy to use and customizable interface
  • Robust API support and easy to integrate with third party platform
  • Rich feature set for various interaction for the customers
  • Easy to use admin interface and Metric details
  • Events integration with MS teams
  • V2 API permissions just like V1
  • Better access to API Billing metrics...you need to see what APIs are being consumed and if associated with any user.
Khoros Communities is very well suited for someone looking to provide a curated look and feel, and experience to their customer rather than just Vanilla. You can develop and match it with your brand needs and create custom components, pages as needed. It is also very robust in terms of integration. Even for someone new it is very easy to use and provide a lot of value with OOTB components and features.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using the community platform to support online teachers located throughout the United States. The community platform is used as a central hub for communication, training, policy, interaction, and culture/engagement. We are the only department within the university currently using the platform. The platform helps us address the need of having one central space in which our online teachers throughout the country can have to interact and get the information they need to be the best teachers they can be. It also helps them feel connected to each other and to the university.
  • Customization of platform
  • Product Features
  • Customer Support
  • API integrations
  • Complicated tool if someone is not completely dedicated to maintenance and upkeep
  • Not admin-friendly to those who don't understand HTML/CSS
  • Better support and services cost extra
  • Customer service managers are changed frequently
If you are looking for a robust community platform with lots of bells and whistles (API integrations, SSO, badges, multiple interaction types, etc.) then this is a great product. If you can think of it, typically there is a way to do it. However, figuring out how to do it can be quite time-consuming and certainly requires a dedicated and talented web developer. If you are looking for a simpler tool to house basic interactions and community structure, there are likely more affordable, simpler options.
Eric Starker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Khoros Communities to run an online community called the Microsoft Tech Community, which aims to be a resource for IT professionals, developers and end-users around Microsoft products. We typically focus on use cases, best practices, and other tips and tricks to help a wide variety of users, but we don't focus on support as there are other communities for that.
  • The forum system is robust and fully featured.
  • Blogging system works well and is constantly being improved.
  • There's a lot of analytics available on the back-end!
  • Some analytics are missing such as internal link clicks.
  • Some of the forum organization can use some work, particularly in huge communities where sub-menus would be helpful.
  • Khoros support sometimes takes awhile to fix issues.
I think if you want a robust community with a lot of different features, it's a great fit. It might be less of a fit if your community is more specialized (i.e. maybe if you just had a single forum, it might be overkill). I don't know how it interacts with other software such as sales or social media.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
C2C - Loyalty and lifetime engagement.
  • Able to implement new features.
  • Continual improvements.
  • When trying to migrate communities to Khoros Care, the functionalities of the platforms do not mirror the outputs. Why have two products that aren't connected on the backend?
  • Response to resolve issues on cases submitted.
  • Lots of limitations, database feels outdated, need for updates to platform.
Score 6 out of 10
Vetted Review
Verified User
We need to understand how our professors use the platform in order to help them better. I analyze how each professor contributes to the platform and give suggestions on how to improve user engagement. Khoros helps me streamline the data collections and makes it easy for me to analyze it quickly.
  • Allows me to collect specific data well.
  • Very good in data organization.
  • It can be slow at times to go from one page to another.
  • The organizations of data can make it hard to pick up.
I think it is well suited for organizations that have a skilled work force as the learning curve can be quite steep. It is also for a organization that has a lot of data to collect constantly. Organizations that do not have a constant stream of data and are not willing to pay for a skilled data analysts should not consider this product
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use this to organize and store most all documentation once a company becomes a customer. This includes but is not limited to discussions between customers, product support engineers, and the like; release guides, quick tips, and tricks; security advisories; internal documentation for different departments; and the gateway to accessing our software downloads for all of our products. The problem it solves is allowing us to house all of our customer documentation in one place. It also allows customers to ask questions and receive answers, therefore, reducing the number of support tickets we receive.
  • Customer Success Managers are phenomenal
  • Atlas community is fairly easy to navigate
  • I like the goals upper management have.
  • ROLES + PERMISSIONS. This has been one of the most difficult items I have to deal with on a DAILY basis. Unfortunately, there are a lot of complexities my company brings to the table. The roles and permissions that we have today do not satisfy our needs. We have to really work around these and sometimes this forces us to reveal certain views to some customers we don't want them to have access to at all. For example - I need to have access to where you can deny access to visibility on some subcategories but grant access to others under a higher category. This is one of the main reasons why I would not recommend Khoros if you have complex product and customer structures like my company.
  • The search engine for some reason does not pull up what common sense would think it should pull up. It can be frustrating for some customers and fellow colleagues.
Based on my previous answers, this is why I would score. Honestly, the only reason why my score is higher than I would probably do is because of the Khoros people I have worked with. They really are great people and Khoros is really fortunate to have such incredible employees.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros to provide answers to users, especially we want to catch questions that are suited for self service and provide answers before customers reach out to our contact centers. We also want to provide a platform to users that want to discuss exotic situations we don't support in our service agreement. Within our business we calculate our value by prevented contacts.
  • Highly customizable, we can build our own web components.
  • Great reference guides for development.
  • A lot of options to notify our users. E-mail, notification center, live notifications.
  • User could have more insights what topics need attention. Maybe an OOTB dashboard fort Super Users.
  • Some bugs we have reported take a lot of time to get fixed. Some things must be released in a next maintenance window, some issues are placed on the long term roadmap.
  • For a professional Community builder, their own Community (Atlas) is not as lively as promised. Some questions we ask on Atlas get no responses. This is definitely different from what was sold to us.
  • New features (Ideation) are released but are very rough around the edges.
  • Users have way too many profile settings, also topic and node options are a lot. It would be great if we can edit what menu items and settings are available to our users in Admin.
  • Ideas posted on Atlas do not get a lot of engagement. I have not yet seen ideas that have been realised! Some ideas are years old. To be asked to post an idea on Atlas feels like putting the whole suggestion (from us to Khoros) on pause until it is forgotten.
InSided is also good, easy to set up and go. Good for a small company. For our larger team Khoros is way more suited. It has its flaws but developing our own pages and user experience solutions least is possible. Looking at costs only, InSided is cheaper while potentially providing the same call reduction.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have a user community that provides support documents, videos, release notes, discussions, and question forums. We're a leading ed-tech company with over 1.5 million registered users in our community who provide peer-to-peer help. We've been using Khoros Communities for over 2 years as of writing and have been happy so far with our purchase decision. Khoros provides us with the tools and support we need to run a successful online support community. While there are features and processes they can work on, overall they've been a great community partner for us.
  • Quick support responses
  • Invested and accessible customer success department
  • Listens to customer concerns when mapping product features
  • Outdated dashboards and admin backend
  • Some basic features are limited or missing
  • Too many "extra purchase add-on" features
If you are running a corporate community, support site, forum, or marketing community for your customers, Khoros Communities is well-suited. Also well-suited for lots of content, robust permissions and group management, and private communities. Would not recommend smaller community sites or sites where you need really robust features for groups and events.
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