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Khoros Communities

Khoros Communities
Formerly Spredfast + Lithium

Overview

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

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Recent Reviews

User interaction tool

9 out of 10
December 12, 2023
Incentivized
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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A community platform for creators to build meaningful relationships with content, discussions and events under a brand. UUKI enables users to: -Give an audience a destination to interact with each other, engage in discussion with rich text and media. -Create beautiful event pages, invite the…

What is Centercode?

Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.

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Product Details

What is Khoros Communities?

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities Features

  • Supported: Forums
  • Supported: Ability to verify solutions
  • Supported: Ideas
  • Supported: Question and Answer
  • Supported: Contests
  • Supported: Blogs
  • Supported: Knowledge Bases
  • Supported: Enhanced Moderation Tools
  • Supported: Fully Customizable
  • Supported: Sophisticated Ranking and Incentivization
  • Supported: Native Mobile Support (Responsive UI)
  • Supported: Multiple user permission levels
  • Supported: Easy to use REST API
  • Supported: Spam prevention
  • Supported: SSO integration
  • Supported: Groups
  • Supported: Content Syndication
  • Supported: Support for multiple languages
  • Supported: Support for multiple instances
  • Supported: Rich media support
  • Supported: Promoted search results
  • Supported: Federated search
  • Supported: Historical and Real Time Analytics and Shareable dashboards
  • Supported: Notifications and personalization

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.Screenshot of Microsoft resolves 90% of support questions within 48 hours.

Khoros Communities Videos

Khoros Communities Integrations

Khoros Communities Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Security

Frequently Asked Questions

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.

Reviewers rate Product Scalability highest, with a score of 8.3.

The most common users of Khoros Communities are from Enterprises (1,001+ employees).

Khoros Communities Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(164)

Attribute Ratings

Reviews

(1-25 of 97)
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Score 9 out of 10
Vetted Review
ResellerIncentivized
Khoros Communities offers a platform for building and managing online communities, where we, as an organization, can create a space for customers, employees, or other stakeholders to connect, share information, and engage in discussions. From customer support and product feedback to knowledge sharing and employee collaboration, Khoros Communities can serve various purposes. Internally, it facilitates collaboration among our employees, especially beneficial for remote teams. Additionally, the platform can be utilized for brand advocacy and event-related discussions. When implementing Khoros Communities, we need to tailor it to our specific goals, actively moderate the community, and consider incentives for participation to ensure a positive and engaging environment.
  • Employee Collaboration and Internal Communication
  • Customer Support
  • Product Feedback
  • Knowledge Sharing
  • Advanced Analytics
  • Integration Capabilities
  • Mobile Interface
  • Documentation and Training
  • Customization Flexibility
Khoros Communities is my go-to when I'm part of a big company with lots of customers who want to help each other. It's awesome for talking about products, giving ideas to make them better, and getting help when I need it. If my team is spread out or we're working from home, Khoros Communities is handy for sharing updates and working together. It's also a good tool for events, helping with planning and discussing what happened. But if my group is small or not very active, or if I just need a simple place to chat without too many extras, Khoros Communities might be more than I need. Plus, I've got to be ready to keep an eye on things to keep the community positive, and it works best when I have a plan to grow and keep the community lively.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Khoros Communities is providing a platform to improve our technical support system and increase the visibility of our brand and products and also reduce administrative costs related to marketing because it has proven that it can help drive our business. Khoros Communities is currently helping our central logistics system to make our entire professional apparatus visible with its robust administration and its ability to allow both our staff and direct clients to give their opinion on any aspect that they consider relevant with complete freedom, always respecting community norms. I believe that Khoros Communities has also allowed us to grow in the quality of our services thanks to the fact that on a daily basis we receive suggestions and complaints from our clients in relation to our services and this has always motivated us to make special changes that help satisfy everyone in a more pleasant way. our clients and enhance growth and sales.
  • Increase in suggestions from our clients to know what we should improve.
  • Reduce technical support costs and incredibly increase sales.
  • It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
  • It must be considered that creating a community with ethical values ​​that help the company in its growth may be a task of more than a year and this requires work. It must also be considered that very rapid growth of the company is possible at the same time. use Khoros Communities but it is not an easy task because we are the ones who must create a scalable and robust community that is attractive to our clients.
Khoros Communities helps the company establish a strong collaboration between our partners, clients and our staff with the objective of improving our products and services by implementing a place of productive interaction that generates suggestions among the entire user community and thus can make changes according to clients request it, I also recommend Khoros Communities for its ability to integrate our central logistics system and help our clients, we already know that Khoros Communities can improve marketing and reduce technical support costs.
December 12, 2023

User interaction tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team support.
  • For less technical knowledge people, it is easy to use.
  • Platform to add features like contests
  • Data reports
  • Sometimes delay in response for minor issues.
  • Customization part can be improve.
Having less technical knowledge in the staff is able to handle it with minimum training.
Pankaj Sharma | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Khoros Community is where users can interact and share knowledge. which help in important business matters like less support costs Less and effort are generated when customers solve their own problems, the dedicated places, which raises lifetime value. The user can use community input in marketing and product development. Integrate with current systems to provide the effective customer service. Also it Increase consumer interaction across all platforms and manage your social media presence from a single platform.
The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.
  • Communities engagement
  • User review feedback can help in decision making
  • give more substitute as it show the other same level software
  • integration, need more brand integration
  • communities should be more bigger and varied
  • more FAQs
The given FAQs, tutorials, and resources for self-service reduced support tools, Loop for Product Feedback gives insightful consumer feedback to help with products to meet growing needs. Businesses could succeed by utilizing the Khoros community as a strategic tool, which educates consumers and facilitates meaningful discussions.
December 08, 2023

From a user standpoint

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used Khoros Communities for Social marketing in our organization. It made it easier to measure social campaigns by utilizing this platform versus others we have explored in the past. Khoros Communities made it easier to work with multiple people and multiple teams while building the projects and helps collaborations work more efficiently.
  • Collaboration
  • tracking campaigns/polls
  • easy content approval
  • Glitchy on some platforms
  • limited on IG
I only tried Khoros Communities briefly and from what I remember, it was relatively easy to navigate and use. It helped while collaborating with other departments for social media campaigns. I liked that you can see what each dept is working on. Kohros is probably best suited for larger companies and not smaller ones so much.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have one Product of HRTech Domain and currently is in inital phase . So for interacting with the customers and users from them we collect feedbacks and also ask suggestions for that. By building community we get right customers and good feadback rather than managing multiple social media tools. By using Khoros Communities we get people feedback and Q/A which help to increase the product quality and features and givies advantage of standing out from other Products. By building community it has increased the trust in the people and also made value addition in product quality and use case.
  • Good technical support.
  • Good level of customization.
  • Easy to use.
  • Should add some AI features while Q/A.
  • Should provide more features for integration with other products.
  • Analysis of data should be improved.
To increase the quality and get continuous feedback on products or services in the market, it is the best tool to use as one gets quality and the right customer base and leads. As community increases, it increases brand value and trust in Products and organization. The customer support is satisfactory and supportive. It lacks data analytics features, and it is not user-friendly to use from mobile. It lacks AI while Q/A or writing on the platform.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Khoros Communities helps organizations reduce support costs, boost customer lifetime value, and drive revenue growth. The platform enables high-performing communities for customer engagement, support, and product feedback. With features like moderation, analytics, and integration options, it addresses various business challenges, fostering brand advocacy and knowledge sharing.
  • Scales to enterprise needs, supporting multiple communities and languages. Provides robust spam management and industry-leading privacy and security.
  • Expanding integration capabilities to seamlessly connect with a wider array of third-party tools and platforms could enhance overall functionality.
  • Easy and enhanced customization options.
If a quick community setup is essential, the comprehensive nature of Khoros Communities might pose challenges.
Moreover, the extensive features may be overwhelming for smaller organizations with simpler community needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Khoros software and khoros community are both doing their great job.we have different kind of community medium like knowledge community, social media community and content community although all the community are not collaborate with each other and not share any information. here choros community doing a great job where we can found all types of community post and easily can communicate with each other.also they have option to modify their platform as per your requirement.
  • collaboration
  • managed platform
  • top most features
  • user ranking in communities
  • more user friendly features
  • cross platform sharing
the one stop solution for all community related querry.its collaborate with different types of community and help user to provide different kind of information as per their requirements. any corporate can use their template and it provide full freedom to create their own personal community.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Its a good product which provides help for various usecases and reduces manual effort
  • Reduces marketing spend
  • Increases uses traffic
  • Its very user intuitive
  • Lacks key API functionality
  • Increase networking opportunities for community members
  • Lacks automation features
Khoros Communities is great at building a loyal client base by creating interesting environments, offering strong self-service assistance, and using community feedback to enhance products. It effectively promotes information exchange and brand advocacy. Distinguishing between bots and humans; not providing accurate numbers on activity on the forum.
Mahathee Dandibhotla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It helped solve a lot of challenges or issues at our firm namely.
Facilitate sharing best practices, industry insights, and trends.
Enable collaborative discussions for professionals to address challenges and find solutions.
Share experiences and provide advice on common problems etc
Foster collaboration to enhance overall efficiency.
  • Customization and Branding
  • Engagement Tracking
  • Knowledge Base and Search Functionality
  • Responsive Customer Support
  • Community Health Monitoring
  • Improved Analytics and Reporting
  • Advanced Personalization Options
These are a few scenarios
Ideal for organizations looking to build brand advocacy programs, as Khoros Communities can empower enthusiasts to become advocates, fostering positive word-of-mouth and engagement.
Suited for creating knowledge-sharing platforms where members can contribute valuable insights, best practices, and industry knowledge, building a comprehensive repository.
Ideal for technology-focused communities where members can discuss innovations, troubleshoot technical challenges, and stay updated on the latest industry development.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Khoros crew was kind, informative, and energetic. I consider them unmatched. The system's emphasis on communal behavior is a plus in my book. Khoros crew values community. The Khoros ethos of community (and care) lets us provide the finest experience.
  • The way positions and responsibilities are handled is excellent.
  • Kindly provide a list of the terms that customers are using.
  • I am in need of some gudance on the admin page's user interface.
  • It is still lacking certain APIs, such order by points in the users' object.
Khorus meets all our company needs for customer communication, thus I don't think we could have found a better platform. Forums/Communities users will fly through Khoros tools. However, switching to Khoros requires personalized attention. It may not be the best choice if you want an active, updated community but no dedicated staff.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Business-wise, Khoros Communities has helped us tackle a tackle a number of challenges in our endeavors. While we have been using other platforms for such, Khoros Communities has been our go to hub for gathering feedback, not only from players, but also from other indie developers facing the same issues. First of all, this direct connection with players, whether they were interested in our games or not, helped us refine our various systems. As indie developers, the biggest challenge would be getting our concept out there and building a loyal player base. Connecting with players that would not have heard of us otherwise has also been a rather major advantage, broadening our reach and potential audience. Connecting with fellow developers, on the other hand, has helped us engage in discussions about various topics, including the latest trends in the our favored genres.
  • Receiving feedback about our concepts from unbiased individuals.
  • Sharing Developer Diaries and Behind-the-Scenes work.
  • Problem solving with other fellow developers.
  • Recruiting beta testers.
  • A more refined and user-friendly navigation.
  • A platform more optimized for mobile devices. We use it on PC mostly since it looks a lot better than on a mobile phone or tablet.
  • More in-depth analytics. At the moment it is rather basic in my opinion.
We would definitely recommend Khoros Communities for any market where customer/audience interaction is a must. This includes any type of content creation, such as Game Development, Music Creation, Visual Entertainment, book/novel writing, etc. As we have some experience with software engineering, more specifically in Smart Home systems, we would also recommend Khoros Communities to those within this market, not as an alternative to platforms such as GitHub, but more as a tool to use concurrently to these. As for scenarios where it would be less appropriate, its hard to think of anything aside form time sensitive work or anything with a heavy focus on internal discussions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used the Khoros Community Platform for Community Development and Enhancements but there are a few APIs that are currently not available and needs to be there in place, for example, we don't have an API to get bonus points leaderboard or even sort the users with there bonus points. Rest this is one of the best platforms for Communities.
  • Easy operations and API calls management
  • Ranks and Roles are superbly managed
  • Easy to manage the community from Studio and Admin side
  • APIs for various things still need to be added like "order by bonus_points" in users' object
  • the time range for user bonus_points to find monthly/yearly highest bonus_points achiever
  • Front-end to be developed on Reactjs
Best for big-scale communities with large user bases and data. Expensive for small-scale communities.
Score 10 out of 10
Vetted Review
Verified User
Community Manager support tech forums. Technical forums where our customer reports product issues in our forums to get an answers from contributors/superusers/employees. Community helps to fix issues in 1to many format and source as content for SEO. Community also helps users to learn from each other about product and find best practices.
  • Simple forum Q/A layout
  • Multiple options in Edit section
  • Ready to use Community centric metrics for reporting
  • More third-party integrations easy to implement
  • Admin page need some help with UI
  • More UI Themes to customize
Ready to implement and start from day one. Less implementation required to start from zero. Metrics are easy to use and most of them are created specific to community domain.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Connecting members with various groups and products that are bought and sold. We use this for data research and sentiment of new features and existing ones as well.
  • Good Support team.
  • Simple layout.
  • Easy SEO options.
  • Backend admin tools.
  • More out-of-the-box capabilities.
  • Faster turnaround on support tickets.
It works best when there are multiple groups of people that all need to connect in one place and not so well when needing to have private groups that can still be searched via SEO.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Provides the analytics to ensure we are providing customers with the support information that may be missing from our website. For example, we take the highest searched terms to determine a possible gap within our support articles. We look at the current content that we are serving our customers, and based on the information given to us by our customers and the deep dives on gaps, we can better the SEO, update/refresh the copy, and pinpoint why customers' issues are not being solved.
  • Provide a list of keywords that customers are using.
  • Indication of the health of the community.
  • Topic management with the use of labels.
  • Distinguishing between bots and humans; not providing accurate numbers on activity on the forum.
I am provided with the necessary tools to complete my tasks for the role I am in. It is integral to understanding customer behavior and where we can improve our online presence to better serves our members by highlighting gaps in our knowledge centers, SEO performance, and getting 360-view of the customer experience.
Score 8 out of 10
Vetted Review
Verified User
I utilize Khoros Communities to export data from our communities and provide information on the number of views, unique visitors, visits, newly registered users, topics, and replies, as well as the resolution rate.
  • Dashboard that gives immediate insights
  • easy to use filters.
  • easy to understand visuals
  • missing filters like country wise info
  • export all at once to csv instead of one at a time
  • few columns missing in api data
1. Good at getting quick insights, 2. found it a bit hard to drill through.
Rohit Bhaskar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
At our organization, we utilize Khoros Communities as a customer and partners' community. We have built this community to cater to our customers, partners, and prospects. The Netskope community helps in sharing the influence of industry-based Netskope solutions and the latest events, including webinars and technical workshops that we host for our customers.

Khoros Communities addresses crucial business problems by enhancing customer engagement, streamlining support processes, and gathering actionable insights. By cultivating an active and supportive online community, we have created a platform where customers can connect with each other and our brand, driving satisfaction and loyalty. The self-service resources (Knowledge Base, Blogs and Idea's) and support tools (Slack) available within Khoros Communities have streamlined our operations, reduced the quite fair amount of workload on our teams. Lastly, the platform acts as a valuable source of customer feedback and insights, allowing us to continuously improve our products and services.
  • Content Engagement
  • Gamification and badging
  • Discussion Forums
  • Moderation and User Management - User Management is one the best solution Khoros Communities have
  • Analytics and Reporting
  • Knowledge Base
  • Self Service, Low and No Code. The Community Managers should be able to some UI Tasks by self with doing any code updates.
  • Salesforce Integration: The basic Integration should also include the basic level of business requirement. (Contacts and Accounts Mapping)
  • Slack Connector Update: There is no update on this connector till the time its launch. The other team has lot of options to push the notification in multiple slack channels. And unfortunately Khoros does not. This creates a lot work for Community team to bring internal teams to the community to respond or acknowledge an post.
  • More Integrations: Since now the Khoros communities does not comes up with the integrations with basic support tools like JIRA, Confluence, Github etc.
  • Search Improvisation: Apart from last search update there is no updates we see in this feature. The team should think of Putting Some AI based Search into the community which helps the Community managers to manage the content accordingly
  • Some update on AI and Gen AI: Khoros communities did not shared any thoughts about their plans for putting these technology in community
Well Suited:
  1. Trusted platform to host communities.
  2. Gamification and badeing is good so far
  3. User Management and moderation is good

Less Appropriate:
  • Spend Extra money for basic modules like TKB, Ideas, Events and
Score 10 out of 10
Vetted Review
Verified User
Khorus helps us massively with communicating with our customers, it provides us a platform to be able to connect with people on all social platforms and track them beautifully, the UI is well made and easy to use and the customer support on the vary rare times that things don't go to plan is top notch. For the rest of my career, every company that I ever work for is getting a recommendation to move over to Khorus when the scope allows.
  • Managing agent performance
  • providing a hub for customer communication
  • management level performance tracking
  • Exporting data can take a long time
  • ability to export more data files at once
Khorus works well all around for our business needs, I couldn't ask for a better platform to allow us to connect to our customers. The UI is easy to use and allows for quick and easy tracking of agents workloads and performance as well as allowing our agents to communicate with our client base quickly and efficiently.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand and the customers. We are implementing the Khoros communities as a place where the users can find quality information about our products, communicate with other users and also receive professional advise directly from the company employees.
  • Provides a robust platform where users can easily communicate and find information.
  • Very granular permission options.
  • Good gamification features.
  • Good analytics.
  • Perhaps there is a room for improvement for the notifications features.
  • Message editor can be upgraded too.
Overall the Khoros community is a very mature and well known platform. It is a great tool to strengthen the connection between a brand and its users. It also provides numerous features and tools to the community managers, which allow them to shape the platform to their specific need and requirements.
July 18, 2023

Khoros Communities

Swathi Shetty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
To get tips and tricks to improve product forums of our organization which is currently housed on Khoros
  • Connects me with the right voices from your user community
  • Brings webinars and discussions posts that I am interested in
  • This routes me to documentation and resources that I am looking for
  • Support tickets
Well suited to research before starting a new initiative or preparing for a new integration.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The community hosts 10 years of content. More than 500B visits since 2013. It's our brand showcase for customer services. Thanks to the community, more than a third of answers are provided without the help of our customer service. And 30% of people found answers that fit their questions.
  • Great account management and support.
  • Overview of the activity / Analytics.
  • Flexibility.
  • Customization.
  • UI fundamental.
Overall, if you have a good knowledge of Forums/Communities you will be very comfortable with using the Khoros tools. If you're thinking of moving to Khoros / Lithium however, you'll need support for customization (UI/UX, SEO for me).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Khoros Communities is used to develop communities for partner companies that require a fully functioning community with various functionalities. Khoros Communities has the flexibility of making simple communities in a short time frame to complex communities as per the client's needs. The main business problem it addresses is that the company which starts using communities requires way less manpower in support and feature research etc. as a community will help and even vote for new features or if something is not working properly. So a community can help in troubleshooting, feature addition and if something is just not working right for the company product. It also helps engagement within the community and makes the brand more inclusive to people all over the desired demography. The communities developed under Khoros Communities can handle any number of users, the communities can be made for any language speaker and also has some built-in ranking system i.e. gamification. The boards in the community can be public, registered or private access. So it gives flexibility to show a specific user only the data he is intended to see.
  • Large scale communities.
  • Fast out-of-the-box community creation.
  • Updates from time to time.
  • Easy moderation.
  • Role management.
  • Dev documentation.
  • Multiple framework and language support.
  • Faster load times on bigger communities.
Khoros is well suited when you have big-sized community with a lot of data and features in mind. It also keeps updates coming so your community remains updated, given you have a team who can work on updates. Which is when it can be less appropriate, if you want always updated community without a dedicated team.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use the Khoros community as our main customer portal. We have our knowledge base, product advisories/ documentation, and our case portal on Khoros. The case portal is e-bonded to Salesforce which gives our customers to initiate support cases right from the community. We also use it for internal advisories and blog posts.
  • Knowledge Base
  • Case Portal
  • Custom JS Pages
  • User Interface
  • Post Reactions
  • Navigation Bar
Khoros provide a one-stop-shop for all our customer needs. We have our knowledge base there. We have our customer case portal there where customers can open support cases right from Khoros. We have our product advisories and different documentation that the customer can download. Some scenarios which may be less appropriate are collaboration on knowledge bases and documents in general. Also, navigation can be better.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If we have any doubts about community implementation then we will use this Khoros Communities to clarify my doubts. Khoros Communities is very helpful in submitting new ideas. By using this Khoros Communities we can avoid Khoros support. In recent times, Khoros separated documentation. But as a community user, we are interested to see all information in the community only.
  • It increases the knowledge transfer between community developers.
  • We can easily find latest release notes by using community search.
  • Community admins actively giving answers to our questions.
  • Khoros needs to improve developer documentation.
Multiple team members use Khoros Care daily to help respond to and escalate customer care issues, monitor trends, and determine the overall brand sentiment on social platforms. We are able to track from entry to resolution on our customer care side and have been able to determine any potential problem areas early on thanks to the detailed tagging in this platform.
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