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Khoros Marketing

Khoros Marketing
Formerly Spredfast + Lithium


What is Khoros Marketing?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

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Recent Reviews

Khoros Marketing

8 out of 10
February 26, 2024
We use Khoros Marketing for our organic social media channels, specifically for scheduling and care management. Personally, I used Khoros …
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A great tool for our use case.

8 out of 10
July 18, 2023
We use Khoros both because it syncs up well with other tools we have (e.g., Tableau, etc.), because it supports all of the content we're …
Continue reading
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

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  • Content planning and scheduling (146)
  • Facebook (143)
  • Twitter (138)
  • Instagram (132)

Reviewer Pros & Cons

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What is Khoros Marketing?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Using complex keyword searches to surface insights from social media conversations.

Avg 7.7


Scheduling posts to various social media channels and profiles from one interface.

Avg 8.0


Engaging with customers and responding to comments and inquiries via social media channels.

Avg 8.2


Using the software to increase customer engagement and grow customer base via social media channels.

Avg 7.8

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

Avg 8.6


Avg 7.9

Account management

Users can manage access to multiple social media accounts.

Avg 8.2
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Product Details

What is Khoros Marketing?

According to the vendor, Khoros Marketing enables clients to simplify their complex social marketing operation to build and protect their brand. Khoros Marketing offers customers:

Social Marketing: Orchestrate, govern, engage, and measure integrated social campaigns in an easy-to-configure and highly adaptable platform.

Intelligence: Stay ahead of your market, your competition, and your audiences with powerful, yet accessible insights based on real-time, unlimited search across public social channels.

Vault: Protect your brand across your social footprint with access and credential management.

Experiences: Inspire audience participation across your digital properties through the power of social UGC.

According to the vendor, key benefits include:

  • Scale your interactions: Bring all your teams, channels, and content into one platform to manage integrated social campaigns.

  • Protect your brand: Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale.

  • Measure what matters: Translate your social performance to metrics that matter to your business with configurable dashboards and data exports.

  • Crisis management: Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications.

  • Competitive intelligence: Develop competitive benchmarks and track your competitors’ campaigns to ensure meaningful brand differentiation.

Khoros Marketing Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Additional Features

  • Supported: Paid Publishing
  • Supported: CRM
  • Supported: NLP themes
  • Supported: Paid and Organic social performance metrics

Khoros Marketing Videos

Khoros Marketing Integrations

Khoros Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAny language the Social Networks themselves support

Frequently Asked Questions

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Reviewers rate Google+ highest, with a score of 9.

The most common users of Khoros Marketing are from Enterprises (1,001+ employees).

Khoros Marketing Customer Size Distribution

Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)3%
Enterprises (more than 500 employees)97%
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Reviews and Ratings


Attribute Ratings


(1-25 of 69)
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Score 4 out of 10
Vetted Review
Verified User
  • Reviewing social media data and performance.
  • Social listening.
I use Khoros to help facilitate my data analysis and performance monitoring for our brand's social channels, as well as monitoring earned media and trends. Khoros is a tool that I use to support my other means of data monitoring/collecting, because it combines all channels in one place. The Intelligence Suite provides me with social listening to report on current social trends around our brand.
  • Intelligence suite.
  • Custom metrics.
  • Onboarding and training process.
  • Issues with data connection.
Khoros is very well suited for Social Listening. I think it is too early to tell where else I find it most suited, especially since I do not utilize the tool for publishing/scheduling/etc.
Score 7 out of 10
Vetted Review
Verified User
I used Khoros marketing. It helps us with our social media work. With the help of Khoros marketing, we schedule our content across multiple social media platforms. It really helps us with social listening and monitoring. Analysis and reporting were also decent. I would recommend to users who eat, sleep, and drink social media.
  • Schedule Content.
  • Social Media Monitoring and Listening.
  • Analysis and reporting.
  • They can improve the Analytics part.
  • Promotions part can also improved.
Khoros marketing saves a lot of our time. With the help of this tool, we can schedule and analyze our social media posts. They give good insights.
Score 7 out of 10
Vetted Review
Verified User
Khoros is our all-in-one social platform that allows us to manage our engagement and connections with our audience. We've used Khoros for almost two years now, having used Sprout beforehand. I much prefer the workflow planning options available in Khoros. With this platform, we can easily manage subtasks among team members. We are also big fans of being able to manage our paid and organic engagement intiatives within the same platform. Before, we found it difficult to decipher the reach and engagement we achieved between paid and organic, but Khoros makes it easy.
  • The ease of workflow optimization makes Khoros stand out.
  • The scale that we achieve across channels using Khoros has been impressive.
  • Khoros' audience insights are very impressive and wide-spanning.
  • More explanation for beginner users -- perhaps some demo walkthroughs would be helpful for teams using Khoros for the first time.
I would definitely recommend using Khoros for social platform management, particularly across cross-functional marketing teams. Being able to manage paid and organic campaigns within the same platform has been super helpful when it comes to integrating the content and customer marketing teams. The data that we are able to report from Khoros is much more streamlined.
Score 7 out of 10
Vetted Review
Verified User
I use Khoros Marketing to schedule planned social media content and track performance results. Khoros Marketing is effective for my brand's scheduling process because I'm able to schedule on multiple channels simultaneously, create shortened links within the platform, and successfully set each post live without manual posting. We use this tool on a weekly basis (11+ posts per week). Something I'd like for Khoros to add is shoppable product tagging during the scheduling process, though.

While the analytics tool is something we use, as well, I don't use it as often. It's very helpful to have performance results available within Khoros Marketing, but it's a bit difficult to use this tool properly. I've noticed that our Khoros analytics hub has not been pulling in accurate information, and I wish that more measurement opportunities were available in the platform (specific follower count growth, individual post breakdowns, etc.). Setup is confusing and performance hubs are limited. However, the Khoros Support team is very helpful and I know I can speak with someone to help me.
  • Easy Scheduling
  • Providing helpful resource information on Atlas
  • The integration of multiple organizations under one account / easy access
  • The analytics tool could be improved to provide more accurate / easily accessible performance updates
  • Shoppable product tagging within the scheduling tool
  • Account integration. My organization has multiple brands under one account and we consistently have to re-connect each social account in the platform. We do not share these social accounts, so it's stressful to coordinate and communicate when these integrations are needed to each individual person.
While Khoros is a great platform for social content scheduling, there's definitely room for improvement within the platform. Scheduling within the platform has remained successful for my company due to the multiple-channel scheduling feature, shortened link tool and automatic posting, but this is primarily what we use Khoros Marketing for.

The analytics tool is difficult to understand, and there are functionalities that I wish were present. I think the performance measurements provided within the analytics tool could be adjusted to better suite the needs of a social media program (specific follower count information, individual post breakdowns, etc.). I also think the account integration functionality could be improved to support multi-brand organizations like mine.
Score 7 out of 10
Vetted Review
Verified User
We use Khoros Marketing for just about everything social media related. We collect content through Khoros' Capture app then distribute it to various platforms using Khoros Marketing.
  • Schedules content
  • Organizes content internally
  • Posts content to social media platforms
  • When I go to add more content to a post in progress from the Khoros content center, it does not show me the content in order by date. Instead, it's scattered so I have to hunt for it through the folder that it's in.
  • Sometimes I get an email telling me that a post failed. I'm not sure why this happens. I then go back in and do the post the exact same and it goes through.
Overall, it is a great platform for organizing content if you have content coming in from multiple places. It is also just about as good as social media platforms will allow it to be in regard to scheduling and posting content.
Score 8 out of 10
Vetted Review
Verified User
We use Khoros both because it syncs up well with other tools we have (e.g., Tableau, etc.), because it supports all of the content we're trying to use, and because of the customizability of the analytics; we're able to generate the reports we need automatically and make our business decisions with them. Staff have been responsive to any issues we've seen arise, and we were very impressed with everyone we've worked with at the company.
  • Scheduling social video.
  • Analytics.
  • URL customization.
  • Support for Facebook reels.
  • The better visual display in the week view; currently, it truncates if there are too many posts.
  • Direct integration with link-in-bio tools for IG and Tiktok.
Khoros works well for a small team handling lots of content. Its automated reporting exports are extremely helpful and enable us to keep stakeholders abreast of the situation with minimal additional outlay. Conversely, it's somewhat more expensive than Sprout Social or Hootsuite, and we've been unable to afford as many seats as we'd like, which limits our ability to evangelize it to our wider organization. They don't yet have a timeline for Threads support (as of 12 July 2023), which is totally understandable, but their ability to get one online once it's possible will be pretty key for us and we imagine many other users.
Score 10 out of 10
Vetted Review
Verified User
We use Khoros Marketing to schedule and publish our organic content. In addition, our paid posts are ingested into Khoros so we have a holistic view of all social posts. We have rules and tags setup to help us maintain meta data for reporting. We also manually tag posts.
  • easy of use
  • pulling in paid content from native channels
  • manual and auto tagging
  • Reporting - sometimes we have issue with pulling in paid media posts
  • Customer Service - Issues that really impact us that we need quickly fixed can take longer than desired
  • They removed the intelligence feature with little notice
  • Reporting - The dashboards are great but needs updating so drop and drag and formatting is easier.
Khoros is good for overall management of social media channel and content.
Score 10 out of 10
Vetted Review
Verified User
I work at a policy institute housed within a university, and I am the only person tasked with all communications responsibilities for the institute, but still have to follow university marketing guidelines and fit within university goals and objectives. Khoros makes that easier. It allows the social media team to monitor the institute while also enabling them to boost our posts and otherwise support our message.

Before I used Khoros, I didn't have experience with automated social media management, and I hated manually calendaring things, individually posting on different platforms, and sending screenshots or post information to my director for approval every time. Khoros automates those processes, and it lets me store content for posts that can't be scheduled (such as stories). Also, I can see and interact with engagements directly through the system, so I don't have to obsessively check our accounts.

I also use Khoros to get specialized data on all of our social media channels. You can customize your data in dashboards to pull only what you want, such as a certain project, best times for posting, etc., and you can turn those into templates for similar searches or to share within a team.
  • Simplifying the posting process
  • Organizing post types
  • Gathering data
  • Simplifying collaboration
  • Need a calendar where you can list recurring items, special days, and events to help with weekly planning BEFORE you make the posts.
  • side dashboard to access items (see clicklist or asana for examples)
  • simplify adding new users and accounts
Khoros is well-suited to anyone in a large company to do their social media marketing, but isn't suited as well to individuals or small groups, who could probably benefit more from a smaller scale manager.
July 18, 2023

Suited Our Needs

Score 8 out of 10
Vetted Review
Verified User
Khoros Marketing is currently our social media management tool used for publishing content, monitoring our social media channels and engaging with our social media audience. The tool is relatively easy to use and has solid funcionality and features. I think there could be more custom client onboarding and training for the tool but it has been reliable for us in recent years.
  • Easy to adopt
  • I like that you can save pre-approved responses to the library
  • You can customize queues to route items to specific team members
  • The customer success team is not as connected as they once were.
  • Training is limited, you don't feel you're getting a white glove service.
  • They seem later to the game in adopting new API features.
Khoros marketing has suited our orginizations needs. We have a modest size team w/out major customization needs. Khoros has allowed us to remain compliant and keep us organized when it comes to publishing and providing excellent community management.
Score 7 out of 10
Vetted Review
Verified User
I primarily use Khoros Marketing to schedule, post, and respond to messages on social media platforms. I occasionally use it to gather account data and measure success.
  • Schedule Social Posts on various platforms with ease
  • Easy display comments and responses to our social posts
  • Understand when there are errors/issues with social posts that need to be amended
  • Sometimes Khoros follows outdated rules/limits on social posts
  • Reporting could be more comprehensive
I find that Khoros Marketing is particularly useful for day to day social management. It allows me to easily schedule, post, and track social posts across multiple platforms - Twitter, Instagram, and Facebook, even with multiple accounts on each platform.

It would be useful to see Khoros more quickly adapt to the social scene as it evolves rapidly - more platforms, staying abreast of updates, and more.
Alexis Solorio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Khoros Marketing as our hub to pull quick & informative insights of our various brands as well as schedule & publishing content. The problems we would've normally faced without such a user-friendly & effective platform such as Khoros would've been to schedule, publish, and gather data per post, per brand & since posts almost every day for all 4 brands, that might've catered to us having to employ 4 individuals instead of one handsome gentle. The scope of the use case is only for organic social from my perspective even though Khoros has paid social capabilities.
  • Labels & its power to pull data for specific needs such as organic versus paid, or detail specific such as in studio content performance versus UGC...etc.
  • The ticket support team is on top of things. One issue arises & they are on top of it within a few hours with guidance & support.
  • For businesses that manage multiple channels & multiple brands, this is a top notch tool & can't wait to see what Ai will enhance of this already very powerful tool.
  • Ability to copy & paste labels since some posts are auto imported like Pinterest videos.
  • We need to open up the API limitations, for example Talkwalker has gender insights to twitter but Khoros does not.
  • Khoros should have their own insights for social media benchmarks per industry per social media following size.
I just did that in the last question.
July 17, 2023

Khoros Marketing

Score 8 out of 10
Vetted Review
Verified User
Community management is at the forefront of Khoros Marketing. Our team uses the platform for content scheduling, analytics, and day to day community management for 15 brands in the US and Canada. We needed something reliable that would be suitable for our Consumer Care team to assist social management in one convenient space. Khoros does just that, provides the main social platforms in one easy-to-use inbox. You can set your collections and spaces accordingly to your preferences. Labels also make it easy for us to keep track of what consumers are saying in the digital world.
  • Inbox is organized and customizable.
  • Content calendar is a great feature.
  • Publishing content is SO easy.
  • Simple analytics and data exports are easy to use and quick to deliver results.
  • TikTok availability on Marketing instead of Care.
  • 24/7 support via phone/chat.
  • Accounts deauthenticate easily.
There is always room for improvement but Khoros will eventually be one of the top tools for social management. There are times where, unfortunately, accounts do deauthenticate from Instagram or Facebook, but that's solved from an admin account (which not everyone has access to). Other than that, Khoros Marketing works fine for day to day community management.
Score 9 out of 10
Vetted Review
Verified User
I use Khoros to manage the day to day posts on social media and to look at results in marketing analytics. Khoros is very easy to use and addresses the problem of keeping content organized and publishing
  • Publishes posts
  • Nice dashboards for analytics
  • Wonderful UI
  • I do not get FB data on my dashboards so I have to use other ones
It is way better than Sprinklr because of the user interface.
Score 8 out of 10
Vetted Review
Verified User
I use Khoros Marketing to schedule social media posts across several channels (Instagram, LinkedIn, Facebook, Twitter, EveryoneSocial) and keep track of what types of content we are scheduling (reputation pillars). We pull monthly reports to show our content performance, labels, channel growth, etc. This expedites our scheduling/posting/reporting process and keeps everything uniform and in one place.
  • Easy to schedule posts across multiple social channels
  • Labels/tags, targeting, media uploads, link previews are easy to use in publishing
  • Analytics/data reports are easy to understand and simple to edit/customize
  • Stronger Instagram integration (upload cover image for videos)
  • Ability to resize images in publisher (not just in content center)
  • Threads integration
  • Edit/add labels in publisher (not just in settings)
Khoros Marketing is best suited for publishing across several social channels at once, keeping track of tags/labels, and scheduling content in advance. Rarely, but sometimes, it is better to publish content natively (on the social channel itself) if Khoros has an error or missing functionality such as uploading a custom video cover image, more complex/inclusive geotargeting, or link preview rendering issues.
July 11, 2023

Khoros is Great!

Score 10 out of 10
Vetted Review
Verified User
We use Khoros Marketing to schedule and publish all of our social media including campaign content and paid/boosted social. The business problems the product addresses is the ability to organize our content into different labels, names, categories, etc. and keep it all in one place. Our scope is our corporate channel followers and our branches.
  • Schedule/publish content
  • Label content
  • Content Center - campaigns
  • Analyze content
  • Instagram publishing features
  • Want to be able to export calendar easier
  • Alt text for all channels and not just one or two
It's great for a big company that has a lot of moving parts. You an even pause all social during crisis situations and give other admins different kinds of limited access.
Score 7 out of 10
Vetted Review
Verified User
We use Khoros for social media posting, community management and reporting. We have different posting cadences and objectives for each brand, and all are addressed in Khoros care and marketing.
  • Custom Reporting Dashboards
  • Comment moderation
  • Automatic data exports
  • A simplified interface
  • More metric evaluation
  • On demand care team
It would be well suited for companies with multiple brands to manage for posting, community management and reporting across various social media channels. It lacks some TikTok data, and does not provide detail data breakouts for dashboards.
Score 5 out of 10
Vetted Review
Verified User
We monitor performance and publish our posts through Khoros Marketing. We are able to create test and learns to really see what our audience is liking and what they are not liking. However, there are many features that Khoros Marketing does not have to offer that other major social tools have. I hope Khoros Marketing becomes modern and makes updates.
  • Publishing Interface
  • Measuring Performance (despite data lag)
  • Dashboards are user-friendly
  • Monitor Sentiment
  • Monitor Reach across all platforms
  • Monitor other competitors / alike competitors on their posts KPIs (Sprinklr has all of the above)
Khoros Marketing is well suited to publishing content on all platforms, however, the dashboards, data lags, and competitor analysis needs a major uplift so that Khoros Marketing doesn't fall behind what other brands are doing.
Score 6 out of 10
Vetted Review
Verified User
I primarily use Khoros for our custom created marketing dashboards that pull in data across the varying social platforms. I also use the marketing dashboards to track partnership deliverables in one place (Specifically impressions, clicks, engagement, etc.).
  • Inbox feature is easy to use and understand.
  • Automated reports.
  • Numbers don't always match up to social platforms.
  • Creating dashboards from scratch/understanding widgets is difficult.
  • Accounts are constantly de-authenticating.
I find the system to be very nitpicky and oftentimes hard to navigate easily based on need. It takes forever to create custom dashboards and even when they are created, the numbers don't match what exists in the platform.
Score 8 out of 10
Vetted Review
Verified User
Khoros Marketing enables our social media team of 20 to manage all social media accounts across the enterprise (8 brands, 40 National Accounts, 190 Regional Pages, 4M+ Followers). Khoros has helped us scale our team and post volume while providing real time data and insights, which is not only helpful for future strategy planning but also helps use justify and forecast budget projections to executives for social media & content creation.
  • Has a user-friendly platform
  • A ton of support resources for new hires and current team members
  • Quick to implement/adapt to Social Network API changes
  • Analytics are not always accurate or take a long time to sync - specifically for Instagram Reels
  • Social Accounts get disconnected frequently
Khoros is extremely customizable, which always has its pros & cons. Organizations who are willing to invest in managing the platform 24/7 very closely and investing in taking advantage of the newest functionality will strongly benefit from Khoros Marketing. Smaller organizations who just want a simple platform that does the thinking for them may run into efficiency or complexity issues with the platform
Giulia Quaglia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Khoros Marketing for social media management and reporting purposes. We have multiple business units and complex cross-regional collaborations and with Khoros Marketing we have just one tool that unites all the different social media managers and enables them to share visibility, exchange practice, and advance/simplify their daily work.
  • Scheduling. It lets you schedule content in all its details and you don't have to think about it anymore.
  • Labeling. Many ways of labeling are available, including some rules to have automatic labels applied to certain types of content.
  • Content storage.
  • Calendarization.
  • Content supported by the platform (PDF). This is valid also for GIFs.
  • Complexity of setting up dashboards. Also the way the data are regrouped in the dashboard, they should sometimes be more accurate.
  • System of plans.
Khoros Marketing is perfect when it comes to scheduling and labeling, especially when there are different people involved in the posting and the pages are shared between multiple people and multiple teams regionally, so we need to have constant visibility on what each other's doing. Also when I need to search for specific content from a specific topic, the labeling feature is really suitable. No scenarios so far where it is less appropriate.
Score 7 out of 10
Vetted Review
Verified User
Use the platform to ensure all marketing teams are aligned in social media marketing. Gives full visibility of all activity across multiple countries and business segments. Helps solve the issue of full access and visibility in a regulated industry to ensure compliance. Also allows for easy reporting through the use of labels - so can quickly, easily, and accurately see how content is performing. Very easy to onboard and manage users.
  • Reporting is great - easy to create bespoke dashboards for multiple ways to view the data and trends in platform
  • Onboarding and training - a good repository of knowledge articles for users to access on most aspects of the platform for self-learning
  • The user-friendly and intuitive interface allows any user to quickly assimilate how to use the platform.
  • Analytics and reporting - sizing of dashboard page makes it difficult to add and position the data 'widgets'
  • Naming of knowledge articles not always aligned to the platform terms - some of the content is out of date
  • The plan function does not add much value - which is a shame as it could be a good snapshot tool.
Works well in cross-functional and cross markets teams where it's required to be able to track, monitor, and report on multiple streams of activity. The reporting function is simple and the interface for users is quite intuitive which is good for non-English speakers. Report downloads could be improved by allowing for full data and full widgets to be included - frustrating when these are truncated in PDF downloads - which are often more required for management vs. CSV
Score 10 out of 10
Vetted Review
Verified User
We use Khoros Marketing for advertising planning, publishing, tracking, and analytics. It allows us to keep content in one place and coordinate with our social monitoring platform Khoros Care for customer engagement. It's a great platform for publishing organic content across multiple brands under our company umbrella and allowing appropriate access to each team as needed.
  • Keeps organic content in one place for easy access.
  • Publishes content on organic feeds across multiple social platforms.
  • Has in-depth analytics for tracking organic social media posts.
  • The "preview" pop out section could be larger so that it's easier to view content.
  • The "fields to include" on data exports have many of the same items that are called different things, so better explanations about which one to use would be great.
  • Data exports need to be saved outside of the platform because the information expires within the system after a set amount of time.
Khoros Marketing is an amazing tool for planning and publishing content. It also has fantastic analytics for tracking the posts and keeps all of your content in one place so it's easy to manage. The data that is stored within the platform does expire after a certain amount of time so it's necessary to download/export certain reports in case-specific information is needed at a later time since it cannot simply be looked up in the platform.
July 27, 2022

Room To Grow

Score 9 out of 10
Vetted Review
Verified User
Our operating company is but one of several in our Khoros Marketing environment. We use the platform to manage our organic social media program. As a global company, our teams are diverse and dispersed. Khoros was the only platform that allowed us to manage these multiple operating companies as independent, yet integrated social programs.
  • Scheduling
  • Planning
  • Cross-company view
  • Asset management
  • Inbox (particularly with LinkedIn)
  • Analytics widgets
  • Staying up-to-date with Instagram
We've been associated with Khoros since it's inception. We've always kept them at a distance, as we are slow to integrate our operating companies. While it may have appeared we had "given up" on them as a solution, they never gave up on us. Even as a non-customer, they invited us to Engage, met us at the door, shared product updates and considered us as clients, even when we weren't.

There is room for improvement in the way different functional teams communicate with each other. Our enagement has not gone as smoothly as we thought it would, due to miscommunication between sales having product knowledge, enablement having knowledge of our business case(s) and customer success being available to connect the various dots.
Score 10 out of 10
Vetted Review
Verified User
I use Khoros Marketing in my organization to respond to client inquiries. Due to the ever-changing volatile market, there is often an influx of high-priority inquiries across all social platforms. Khoros makes it manageable to efficiently categorize, tag, and respond. Because our organization uses 6 social platforms, we are able to easily upload, plan and post content using Khoros Marketing services.
  • Customizing
  • Organize
  • Analyze
  • Glitching
  • Chat center for help
  • More concise user interface
Khoros Marketing offers all of the necessary basic functions. Before the partnership, we knew exactly what relevant functions we needed for our business. In addition over time, we have discovered more advanced resources that have proven to be very helpful to our organization. It is refreshing to invest in a company that values research and development as well as the user interface.
May 04, 2022

Great tool!

Score 9 out of 10
Vetted Review
Verified User
We use Khoros to manage our social marketing efforts. It helps us collaborate, schedule, respond and analyze social in ways that correlate to core business objectives.
  • Calendar View and Scheduling content
  • Approval process
  • Quick access to social listening searches
  • Social Community management / moderation of channels
  • Reporting. Being able to pull metrics at the campaign level and pull for all channels
Khoros is a great tool to manage our social media marketing efforts. It allows us to collaborate with our international business and all of our sub-brands. The calendar view is very helpful for all teams to see what content is being created and pushed to social channels. It also allows us to moderate our channels and respond to customer service inquiries and analyze metrics/data.
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