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Khoros Marketing

Khoros Marketing
Formerly Spredfast + Lithium

Overview

What is Khoros Marketing?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

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Recent Reviews

Khoros Marketing

8 out of 10
February 26, 2024
Incentivized
We use Khoros Marketing for our organic social media channels, specifically for scheduling and care management. Personally, I used Khoros …
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A great tool for our use case.

8 out of 10
July 18, 2023
We use Khoros both because it syncs up well with other tools we have (e.g., Tableau, etc.), because it supports all of the content we're …
Continue reading

Khoros Marketing vs. Later

6 out of 10
July 18, 2023
Since we are responsible for posting on so many social channels, it helps us post when we are too busy to do it manually. Also when our …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Content planning and scheduling (146)
    8.4
    84%
  • Facebook (143)
    7.9
    79%
  • Twitter (138)
    7.7
    77%
  • Instagram (132)
    7.3
    73%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is Khoros Marketing?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://khoros.com/platform/marketing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

6.4
Avg 7.7

Publishing

Scheduling posts to various social media channels and profiles from one interface.

7.3
Avg 7.9

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

7.5
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

7
Avg 7.7

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

7.6
Avg 8.5

Reporting/analytics

7.1
Avg 7.8

Account management

Users can manage access to multiple social media accounts.

6.1
Avg 8.2
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Product Details

What is Khoros Marketing?

According to the vendor, Khoros Marketing enables clients to simplify their complex social marketing operation to build and protect their brand. Khoros Marketing offers customers:

Social Marketing: Orchestrate, govern, engage, and measure integrated social campaigns in an easy-to-configure and highly adaptable platform.

Intelligence: Stay ahead of your market, your competition, and your audiences with powerful, yet accessible insights based on real-time, unlimited search across public social channels.

Vault: Protect your brand across your social footprint with access and credential management.

Experiences: Inspire audience participation across your digital properties through the power of social UGC.

According to the vendor, key benefits include:

  • Scale your interactions: Bring all your teams, channels, and content into one platform to manage integrated social campaigns.

  • Protect your brand: Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale.

  • Measure what matters: Translate your social performance to metrics that matter to your business with configurable dashboards and data exports.

  • Crisis management: Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications.

  • Competitive intelligence: Develop competitive benchmarks and track your competitors’ campaigns to ensure meaningful brand differentiation.

Khoros Marketing Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Additional Features

  • Supported: Paid Publishing
  • Supported: CRM
  • Supported: NLP themes
  • Supported: Paid and Organic social performance metrics

Khoros Marketing Videos

Khoros Marketing Integrations

Khoros Marketing Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAny language the Social Networks themselves support
Security

Frequently Asked Questions

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Reviewers rate Google+ highest, with a score of 9.

The most common users of Khoros Marketing are from Enterprises (1,001+ employees).

Khoros Marketing Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)3%
Enterprises (more than 500 employees)97%
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Comparisons

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Reviews and Ratings

(292)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros Marketing for just about everything social media related. We collect content through Khoros' Capture app then distribute it to various platforms using Khoros Marketing.
  • Schedules content
  • Organizes content internally
  • Posts content to social media platforms
  • When I go to add more content to a post in progress from the Khoros content center, it does not show me the content in order by date. Instead, it's scattered so I have to hunt for it through the folder that it's in.
  • Sometimes I get an email telling me that a post failed. I'm not sure why this happens. I then go back in and do the post the exact same and it goes through.
Overall, it is a great platform for organizing content if you have content coming in from multiple places. It is also just about as good as social media platforms will allow it to be in regard to scheduling and posting content.
Listening/monitoring (4)
57.5%
5.8
Boolean keyword searches
40%
4.0
Filtering out noise/spam
50%
5.0
Sentiment analysis
70%
7.0
Broad channel coverage
70%
7.0
Publishing (3)
73.33333333333333%
7.3
Content planning and scheduling
80%
8.0
Audience targeting
60%
6.0
Workflow management
80%
8.0
Engagement (3)
60%
6.0
Automated routing and prioritization
50%
5.0
Customer interaction histories
60%
6.0
Bulk actions
70%
7.0
Marketing (3)
50%
5.0
Lead generation
50%
5.0
Content marketing
50%
5.0
Campaigns and promotions
50%
5.0
Channel coverage/integration (5)
54%
5.4
Twitter
80%
8.0
Facebook
80%
8.0
LinkedIn
70%
7.0
Instagram
40%
4.0
Pinterest
N/A
N/A
Reporting/analytics (3)
80%
8.0
Campaign success analytics
80%
8.0
Real-time tracking
80%
8.0
Competitor analysis
80%
8.0
Account management (2)
75%
7.5
Role-based user permissions & privileges
80%
8.0
Mobile access
70%
7.0
  • Marketing has allowed us to manage 100+ social media profiles with only 2 managers in the system.
We have benefitted greatly from being able to monitor our brand(s) social presence and keep it active.
We can view all of the content that are users create before it actually gets posted. This allows us to correct mistakes and improve quality.
Khoros Marketing has allowed us to scale our own operations. Although the Khoros Capture app has given us a lot of trouble, the marketing side has held up nicely.
2
Social media platform management and internal content organization.
2
If you're using the Khoros Marketing Capture app for users to submit content, then it requires a lot of upkeep and should have a dedicated person.
  • Social media content organization
  • Social posting
  • Content collection
  • We enable each of our 100+ stores with the Capture app so we can also post organic / authentic content
  • As new social platforms rise, we plan to utilize marketing to manage them without massively growing our team
We have ongoing issues with the Capture app. If it weren't for that, then it would be a 10/10.
Yes
We were using Sprout Social which we were happy with at the time but it lacked essential functionality. We needed to be able to collect content from 500 users using a simple app. Khoros offered this with their Capture app.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
The Khoros Capture app was the most important differentiator for us. We needed to be able to collect content from all over the United States and store it / organize it in a cloud to then be posted to social platforms.
We would have dove deeper into the actual functionality of the Capture app. The Capture app has caused us a lot of issues over the past 2 years. We would have prioritized how need for a smooth/easy to use content collection app with minimal issues/downtime.
We did not purchase premium support. We should not have to pay for support to fix issues that should not be occurring in the first place.
Overall, support does a great job and is timely in their responses and efforts. We have had to contact support many times due to the Capture app. Some tickets have remained open for months, while others get resolved quickly. I understand this is not always up to support and they often have to wait for their engineering team to fix issues that we identified, but it's difficult to deal with issues that are affecting our workflow, especially for extended amounts of time.
Yes
The bugs that we have reported in Khoros Marketing have mostly been resolved in a timely fashion. The bugs that we have identified in the Khoros Capture app have sometimes taken a long time to get resolved.
Although I am being straightforward in these reviews and describing how support has taken a while to resolve support tickets, there have been plenty of times where support have resolved our issue with exceptional service. One time we needed to combine our initiatives yet keep some as is, instead of a lot of back and forth about the issue. They scheduled a call and although they had never done something like it before, we were about to work together in about 45 minutes and find a solution. This is only one example, like I said, there have been other times where support have helped us resolve issues rather quickly.
  • Basic social posting is very easy and straightforward to use
  • Basic organization (such as folders) is helpful and easy to use
  • The capture app, when working properly, is easy to use
  • Analytics can be tricky if you don't have much time to dive into them
  • Posting specific content such as stories and edited reels/tiktoks can be tricky
The basic functions that we use Khoros Marketing for are all easy to use. It obviously helps when you're on the platform every day.
Yes
I mostly use the mobile interface to collect content and post natively. You cannot post/schedule posts through the mobile app. The app has actually recently improved (we identified a bug that was impacting our workflow and support took care of it)
  • all of our social media platforms
  • Google
Easy to integrate and reauthenticate.
  • Google business photo posting
I have recommended it before in Khoros Atlas. The Khoros team agreed it would be great to add in the future.
  • File import/export
  • API (e.g. SOAP or REST)
I have only integrated simple integrations and have not tested this to its full extent.
None as this is not an area of Khoros that I have lots of experience in.
Livio Cantagallo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We create local social media calendars and publish online.
  • Setup of the posts in different .
  • Choosing &scheduling.
  • Easy to update & manage last time requirements.
  • Edit done posts.
  • Maybe checking between other territories' calendars.
  • Filtering by territories.
I organize the social media calendar for Italy, and once frozen the calendar we can move forward in a fast & effective way.
Listening/monitoring (4)
72.5%
7.3
Boolean keyword searches
80%
8.0
Filtering out noise/spam
70%
7.0
Sentiment analysis
70%
7.0
Broad channel coverage
70%
7.0
Publishing (3)
83.33333333333334%
8.3
Content planning and scheduling
90%
9.0
Audience targeting
80%
8.0
Workflow management
80%
8.0
Engagement (3)
70%
7.0
Automated routing and prioritization
70%
7.0
Customer interaction histories
70%
7.0
Bulk actions
70%
7.0
Marketing (3)
73.33333333333333%
7.3
Lead generation
70%
7.0
Content marketing
70%
7.0
Campaigns and promotions
80%
8.0
Channel coverage/integration (4)
70%
7.0
Twitter
70%
7.0
Facebook
60%
6.0
LinkedIn
80%
8.0
Instagram
70%
7.0
Reporting/analytics (3)
80%
8.0
Campaign success analytics
80%
8.0
Real-time tracking
80%
8.0
Competitor analysis
80%
8.0
Account management (2)
60%
6.0
Role-based user permissions & privileges
60%
6.0
Mobile access
60%
6.0
  • Good time saving.
  • Should improve mobile experience.
We were able to track, select and fine-tune all our publications in order to focus on the subjects that generate top engagement.
Most important thing is to choose and take care of the right selections between the huge number of products in the Logitech environment, and Khoros makes it great.
Logitech is a real wide company, but Khoros answers all requests and delivers the right solution.
I used to manage some Hootsuite channels, but Khoros is absolutely the best for the requirements a company such as Logitech and its subsidiaries need, especially for covering lots of territories while providing the same top-level service.
Hootsuite, Later
50
Social media manager, community manager, social media editor, director of communications and more or less all the other marketing and communications working positions which have on their duties the online media activities.
4
All the community managers and social media managers have deep knowledge of the web and digital communications, taking firstly into account the special needs and requirements of each social network, its positioning, its tone of voice and most of all its "way of engagement."
  • ASTRO A40 promotion
  • ASTRO A10 Gen 2 Launch
  • ASTRO A50 promotion
  • we use khoros for exchaning mats & ideas between territories
  • maybe the possibility to set cross territory publications in real time, especially for central activities
We work very well with Khoros, and until now we never were affacted by any inconvenience.
Not Sure
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Hi tried khorus with another company and discovered that is a real help for setting up a compelling social media calendar in a fast&effective way
Absolutely would not change it.
  • No Training
Yes because it's absolutely intuitive as system
I'm not in charge for this kind of purchase decision
Fast and effective for answerings and support on the few tech issues experienced
No
One time i had many problems in loading new posts, because the dashboard seemed to be frozen.

After expalining, i received a quick cache reset procedure that solved it all.
  • Uploading and creating new posts for almost all social networks
  • noone in particular
Rerally easy to use and understand since the very first logins
Yes
mobile interface should need some restylings
easy to use and fast to understand
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Khoros Marketing primarily for marketing analytics/reporting. As the Social Media Analyst, part of my role includes reporting each month on the performance of our corporate and president's social media accounts. Prior to joining the company, we never had any benchmarks established. We can seamlessly identify what did and didn't work--i.e., understand what our fans/followers like and dislike. I also use the Khoros Inbox to create search streams, monitor hashtagged content, and engage when applicable. The Khoros Inbox also allows me to make sure items are tagged correctly for reporting purposes. However, the most vital piece to the platform is the collaboration it allows across our department, as most of us work remotely in different states.
  • Monitor the conversations that are taking place around our brand (instances where people aren't tagging us or speaking directly TO us, but rather what they are saying ABOUT us)
  • Ease of pulling analytics/reporting together and the overall presentation of the data
  • Provides a holistic view of content scheduled/published with robust filters
  • One-stop shop for all things social. Planning, publishing, content gallery, reporting, monitoring, engagement/community management, cross-team collaboration
  • Resource center can be extremely confusing and difficult to navigate
  • Improved functionality and capabilities with LinkedIn
  • Ability to create search-based streams for platforms other than just Twitter
Since we've never benchmarked performance on our social channels month over month, or even YoY for our annual events, the Analytics component has proved to be invaluable to the entire organization. Data tells the story, and we were long overdue for being able to tell the story. It is less appropriate for social listening and monitoring but I believe this is due to API limitations with each social network.
Listening/monitoring (4)
25%
2.5
Boolean keyword searches
N/A
N/A
Filtering out noise/spam
100%
10.0
Sentiment analysis
N/A
N/A
Broad channel coverage
N/A
N/A
Publishing (3)
60%
6.0
Content planning and scheduling
80%
8.0
Audience targeting
N/A
N/A
Workflow management
100%
10.0
Engagement (3)
33.333333333333336%
3.3
Automated routing and prioritization
N/A
N/A
Customer interaction histories
100%
10.0
Bulk actions
N/A
N/A
Marketing (3)
100%
10.0
Lead generation
100%
10.0
Content marketing
100%
10.0
Campaigns and promotions
100%
10.0
Channel coverage/integration (5)
56%
5.6
Twitter
100%
10.0
Facebook
60%
6.0
LinkedIn
30%
3.0
Instagram
90%
9.0
Pinterest
N/A
N/A
Reporting/analytics (3)
86.66666666666666%
8.7
Campaign success analytics
100%
10.0
Real-time tracking
100%
10.0
Competitor analysis
60%
6.0
Account management (2)
100%
10.0
Role-based user permissions & privileges
100%
10.0
Mobile access
100%
10.0
  • Improved our organic content strategy overall for all social channels as we learn from Analytics what works for our audience and what doesn't
  • Engagement. The ability to have a streamlined view (Streams) allows our team to easily engage/respond to our audience. Previously we were not using social for two-way conversation but rather we were simply putting messages out there and walking away from them.
  • Unified view of content being published across different teams/departments and channels
We recently enabled Advanced Twitter Analytics. A Khoros rep scheduled a 1:1 meeting to review in great detail the difference vs. regular Twitter reporting. The Advanced Analytics feature allows us to tell a better story.
Many of us in my department work remotely, in different states. Having centralized visibility and the ability to collaborate within the platform is something that other companies that I've worked for never had, which oftentimes is the reason we never succeeded.
Scalability is one of the reasons I'm told we chose Khoros. Many of us in Corporate Communications is responsible for different pieces and parts of social--one person schedules content; another monitors and response to inbound messages; one person uses it strictly for reporting and analytics; others serve as a backup. Centralization and collaboration are key for us as a global organization.
Hootsuite is great for smaller teams and organizations and provides basic analytics/reporting. It's ideal for those who aren't as advanced in the social maturity scale. Khoros Experiences does what TINT does, times 10. I use (and have used in the past) NetBase more for insights and business intelligence for categorical topics and brands. It also requires a more extensive skill set. In the past, my team used Hootsuite for 2-3 years, but then once we were able to establish a center of excellence and get leadership to understand the value of social, we eventually upgraded to Khoros because it better served our needs for where we were on the social maturity scale.
Unsure--I was not involved in the purchasing process.
The Khoros marketing Resource Center Search Help feature was broken/down altogether back in March 2022 which was extremely inconvenient. No communications were ever sent out to users to inform them.
Yes
Yes
February 07, 2018

Khoros Review

Gregory Tan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Khoros is being used by all of PepsiCo - the platform is our tool-of-record for social media management globally, across all brands in all markets. While our primary objective is implementing Khoros globally in order to drive the digital governance goal of ensuring requisite and mandatory approvals for all social content, we also drive adoption and engagement by focusing on its marketing excellence and collaboration features. Through a site license, we have been able to drive improvements in cost efficiencies, increase digital and social media maturity across marketing, communications and care, and improved collaboration, planning, and measurement capabilities across brands and markets.
  • Customer success - their team is truly collaborative and interested in partnering with our business to drive success.
  • User-friendliness - the UI and UX is intuitive and simple, and it is straightforward to administer at the global level.
  • Rapid improvements - Khoros is often able to nimbly keep up with changes and updates across the major social media platforms.
  • Social media analytics - performance data is due for a major overhaul.
  • Company-wide 'governance' data - most/least active initiatives/accounts/users.
The benefit of Khoros is that it's flexible and intuitive enough for organizations of all maturity levels. Any business that takes social media marketing seriously would benefit from implementing Khoros, but I see a greater benefit for 'fractured' or matrixed organizations with multiple teams and approvers across geographies. The way that it's been set up encourages a significantly higher degree of collaboration and transparency, and we have seen Khoros cement looser ways of working and developing a more robust process across teams for social media marketing.
Listening/monitoring (4)
67.5%
6.8
Boolean keyword searches
80%
8.0
Filtering out noise/spam
90%
9.0
Sentiment analysis
50%
5.0
Broad channel coverage
50%
5.0
Publishing (3)
96.66666666666666%
9.7
Content planning and scheduling
100%
10.0
Audience targeting
90%
9.0
Workflow management
100%
10.0
Engagement (3)
80%
8.0
Automated routing and prioritization
80%
8.0
Customer interaction histories
80%
8.0
Bulk actions
80%
8.0
Marketing (2)
85%
8.5
Content marketing
80%
8.0
Campaigns and promotions
90%
9.0
Channel coverage/integration (7)
90%
9.0
Twitter
90%
9.0
Facebook
90%
9.0
LinkedIn
90%
9.0
Google+
90%
9.0
Instagram
90%
9.0
Pinterest
90%
9.0
YouTube
90%
9.0
Reporting/analytics (3)
70%
7.0
Campaign success analytics
70%
7.0
Real-time tracking
60%
6.0
Competitor analysis
80%
8.0
Account management (2)
80%
8.0
Role-based user permissions & privileges
90%
9.0
Mobile access
70%
7.0
Very important. PepsiCo's instance is a unique one in that its implementation across all brands and global markets necessitates consideration of large digital maturity variances. However, as we're managing the relationship and implementation of Khoros at the global, corporate level, we take Khoros' ability to minimize risk by mandating cross-functional approvals very seriously - and they deliver.
Khoros has been instrumental in our strategy to mitigate risk globally by enforcing mandated approvals for all social content globally. In many ways, the implementation of Khoros has been a proxy for 'compliance' with this strategy; and the partnership, interest, and excitement from our sector leadership and local market champions has been extraordinary.
There has been almost year-long pilot with our care team, who have been collaborating with Corporate Comms and a few brands to trial improved collaboration for responses. They have absolutely been able to effectively solve for procedural collaboration between community management and customer care, and the Care team has also been involved in providing the 'Customer' lens on all social content as part of the approval process.
No
Part of our contract with Khoros involves a dedicated Customer Partner, who has been instrumental in our success. He partners with the Support team escalates where necessary, and it incredibly knowledgeable about both our use-cases and the internal environment within Khoros, from engineering, product, and customer teams. If he doesn't know the answer, he knows how to find it; and is transparent about it. In my mind, that's what makes Khoros so special; the product is great, but the customer partnership and support is excellent.
Yes
Yes.
Our Customer Partner has provided so much support to us - from working with us to ensure seamless launches of new versions of the Conversations product, engaging product, and engineering for in-depth and technical questions, and escalating issues and providing visibility into the roadmap; Support from Khoros is both reactive and proactive.
The Support team is available in multiple timezones, and is able to liaise internally to resolve questions, replicate issues and advise on next steps. Every case asks for a confirmation if there's anything else they can do to assist before it's closed.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Khoros is being used across our marketing (including agency), legal, trademark, and other departments. It addresses the business problem of teams posting directly to a platform before getting appropriate approvals - this allows our corporate reputation to have another layer of security in order to be protected much better than it was previously.
  • Corporate reputation security - extra layer of approvals is very helpful.
  • Through intelligence, our teams can monitor talk across social and know when something important surfaces.
  • Khoros allows us to see and filter all posts, whether visible on a page or dark and promoted posts.
  • I'm looking forward to having Khoros Audience ready but FB API issue may limit this.
  • Khoros can improve some of its search capabilities for larger companies that have many pages of data.
  • I would like to see an overall calendar viewing of a sector's initiatives up front vs. having to filter for them on an initiative.
Khoros is suited for companies who want to monitor posts that will be published to social media. The system is very capable in handling a large number of employees, data, and also auto-import posts that weren't done within the platform. This is particularly helpful because it allows you to see a full picture of posts versus just what's done inside the tool.
Listening/monitoring (4)
90%
9.0
Boolean keyword searches
90%
9.0
Filtering out noise/spam
90%
9.0
Sentiment analysis
80%
8.0
Broad channel coverage
100%
10.0
Publishing (3)
100%
10.0
Content planning and scheduling
100%
10.0
Audience targeting
100%
10.0
Workflow management
100%
10.0
Engagement (3)
90%
9.0
Automated routing and prioritization
100%
10.0
Customer interaction histories
90%
9.0
Bulk actions
80%
8.0
Marketing (3)
56.66666666666667%
5.7
Lead generation
N/A
N/A
Content marketing
90%
9.0
Campaigns and promotions
80%
8.0
Channel coverage/integration (7)
94.28571428571429%
9.4
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
90%
9.0
Google+
90%
9.0
Instagram
90%
9.0
Pinterest
90%
9.0
YouTube
100%
10.0
Reporting/analytics (3)
96.66666666666666%
9.7
Campaign success analytics
90%
9.0
Real-time tracking
100%
10.0
Competitor analysis
100%
10.0
Account management (2)
95%
9.5
Role-based user permissions & privileges
100%
10.0
Mobile access
90%
9.0
Social media is very important to my company's overall strategy. Although our consumer response team doesn't use Khoros like the marketing and agency teams do, you can definitely see how much mktg has to use this for success. By forcing approvals in the system, the company is much more satisfied with the layer of protection.
Our company hasn't used the customer care piece yet as for our large scale it's not quite financially ready for us.
The most important integration is with our company's sign on system. Everyone employee has a unique code and password that they use to login to company resources. The integration with this system is critical.
Khoros was more valuable to the company than Sprout Social because it works large scale much better and the organization is superb.
I actually haven't used Khoros user groups to my knowledge but the Khoros Summit was one of the best vendor summits I've ever attended and allowed for a ton of networking. I will be going again!
Yes
I have reported bugs on behalf of myself and other users and I am always pleased with the quick responses and resolution.
One time there was an issue in Conversations where users couldn't "publish now" and my customer partner immediately looked into it and got the engineers involved. They had a fix published to production within a couple days with an explanation I could share with my users. So great!
My Khoros customer partners are fantastic, are available whenever I need them, and take care to ensure all issues are fixed or on the agenda. I am so pleased with the support we receive that I don't even have to worry about checking in on items that arise because they bring them up with statuses!
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