Reviews (1-24 of 24)
• The analytics UI, in particular, is not great. It’s functional, but not easy to grab the right data and build a report within the product. We have to export data to something else to create visually attractive charts and graphs. The current output is not as eye catching as we’d like when presenting data to senior management. We would really prefer something more plug-and-play. (They have hired an analytics PM to focus on this problem, so we are confident that it will get better).
• The UIs for Publishing and Monitoring have been completely re-designed and are much better now.
• Scheduler was hard to use.
• Analytics: Lots of stuff all in one place. Quite difficult to understand. Also, some of the metrics tracked were not that useful – vanity metrics.
• Social inbox had some UI issues. Slow to load. When you login, there is very narrow display space. Expanding to full-screen meant that you could lose browser.
Khoros Marketing (Formerly Spredfast + Lithium) Scorecard Summary
Feature Scorecard Summary
About Khoros Marketing (Formerly Spredfast + Lithium)
According to the vendor, Khoros is a customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, the vendor claims Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, the vendor says Khoros helps companies authentically connect with customers throughout their journey.
The vendor promises that Khoros Marketing enables brands to engage customers with meaningful campaigns that foster loyalty and drive business results. Key benefits include:
Scalable Workflows: Orchestrate social campaigns across teams and accounts to drive business results.
Strong Governance: Proactively govern across your social footprint.
Meaningful Analytics: Connect your social performance to larger business objectives.
Khoros Marketing (Formerly Spredfast + Lithium) Integrations
Khoros Marketing (Formerly Spredfast + Lithium) Competitors
Khoros Marketing (Formerly Spredfast + Lithium) Customer Size Distribution
|Small Businesses (1-50 employees)||0%|
|Mid-Size Companies (51-500 employees)||3%|
|Enterprises (> 500 employees)||97%|
Khoros Marketing (Formerly Spredfast + Lithium) Support Options
|Video Tutorials / Webinar|
Khoros Marketing (Formerly Spredfast + Lithium) Technical Details
|Mobile Application:||Apple iOS, Android, Mobile Web|
|Supported Countries:||Spredfast has many customers with global deployments|
|Supported Languages:||Any language the Social Networks themselves support|