Page 2 of 8 Pros and Cons of Khoros Marketing 2024

Q: What are Khoros Marketing's top competitors?

Sprout Social , Sprinklr Marketing , and Salesforce Marketing Cloud Social Studio (retiring) are common alternatives for Khoros Marketing.

Overview

What is Khoros Marketing?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Recent Reviews

Overall a decent software for social Media tasks

7 out of 10

March 06, 2024

Incentivized

I used Khoros marketing. It helps us with our social media work. With the help of Khoros marketing, we schedule our content across …

Khoros Marketing

8 out of 10

February 26, 2024

Incentivized

We use Khoros Marketing for our organic social media channels, specifically for scheduling and care management. Personally, I used Khoros …

Good tool for social media

8 out of 10

December 14, 2023

Incentivized

Utilised the application to help our client perform and monitor customer research, as well as to organise their editorial schedule across …

Up your social media campaigns

9 out of 10

December 06, 2023

Incentivized

We use Khoros for Social media management in our organisation. The solution provides for our digital marketing team a common platform …

Great service for scalability and efficient management

7 out of 10

December 05, 2023

Incentivized

Khoros is our all-in-one social platform that allows us to manage our engagement and connections with our audience. We've used Khoros …

Great experience and customer support, room for more features

7 out of 10

October 16, 2023

Incentivized

Social Media posting for around 160 channels. Khoros helps us with scheduling content, managing multiple accounts from one place, handling …

Marketing Could Use Some Help

2 out of 10

September 19, 2023

Incentivized

The in-park social teams plan, create, and schedule content through Khoros Marketing. The corporate social team then approves the content …

Good for social media moderation

7 out of 10

August 23, 2023

Moderating user comments and interactions on multiple social media platforms

For the Love of Khoros Marketing!

7 out of 10

August 16, 2023

Incentivized

I use Khoros Marketing to schedule planned social media content and track performance results. Khoros Marketing is effective for my …

2 year review of Khoros Marketing

7 out of 10

July 21, 2023

Incentivized

We use Khoros Marketing for just about everything social media related. We collect content through Khoros' Capture app then distribute it …

Nice tool for monitoring and planification of posts

7 out of 10

July 19, 2023

Incentivized

I use it to plan content on social media and monitor the reactions on our posts.

Comprehensive, scalable tool with excellent broad social media and community management in a simple tool

8 out of 10

July 19, 2023

Khoros is a really great social media workflow tool that makes it easy to manager social media content, calendars, workflows and approval …

Would recommend, especially for small and medium organizations.

9 out of 10

July 18, 2023

Incentivized

It is a good product; some of the specs are really great. Plus, the client support is brilliant- for any issues we have, the team …

A great tool for our use case.

8 out of 10

July 18, 2023

We use Khoros both because it syncs up well with other tools we have (e.g., Tableau, etc.), because it supports all of the content we're …

Khoros Marketing vs. Later

6 out of 10

July 18, 2023

Since we are responsible for posting on so many social channels, it helps us post when we are too busy to do it manually. Also when our …

Read all reviews

How Khoros Marketing Differs From Its Competitors

Brand Management with Khoros

We've used Khoros to spot product leaks and other potential issues to help contain product spoilers.

Incentivized

Brand Management with Khoros

We have a governance team who ensures that only certain people have permissions to post. Khoros works well to ensure that as well.

Incentivized

I've been able to locate social media responses that have negative sentiment and address them quickly. This isn't always the case, though. There have been serious misses on the community management front where comments that need to be addressed immediately don't pull into khoros.

Incentivized

Customer Support

I already answered this. Quick support & knowledgable responses are key to getting bugs fixed so we don't miss out mark in publishing content.

Incentivized

Brand Management with Khoros

Talkwalker is barely being set up for us, but we hear most things first from our care team so I would say 80% success rate.

Incentivized

Customer Support

We have reached out to Khoros for support on analytics early on. The Marketing version of Khoros did not integrate with our system, therefore wasn't providing real data on each of the brands. Analytics only goes back so far, so we were unable to see some annual data without downloading the …

Incentivized

Brand Management with Khoros

We were able to set up key words within Khoros to quickly identify potential threats. The "crisis queue" would filter in everything from our social spaces for our consumer care team to quickly go through and identify these keywords and engage appropriately. This queue came in handy for all of our …

Incentivized

Brand Management with Khoros

Allows us to sort for defamation risks against individuals/public figures.

Incentivized

Customer Support

We are able to gain a simple overview of our quantity of posts in order to hit our internal goals for post count, engagement, impressions, and more. This has helped our ability to keep leading our industry in terms of social coverage and content.

Incentivized

Brand Management with Khoros

Khoros allows us to quickly and swiftly remove user profiles for ex-employees or contractors who are no longer with us. This allows us to keep sure that the only content going out is from our internal team and trusted partners.

Incentivized

Customer Support

I haven't found much success with Khoros support. I end up having to solve the problem on my own.

Incentivized

Brand Management with Khoros

Not super applicable to us as we do not have any visibility parameters.

Incentivized

Customer Support

It's nice to be able to see everything, including inbound, all on this one platform. It hasn't helped us achieve any goals.

Incentivized

Brand Management with Khoros

Yes, inbound is very well laid out. You're able to see multiple comments at once. You can set up filters to automatically hide keywords or swear words so we don't have to take time to do so.

Incentivized

Customer Support

Weekly calls with Khoros to keep up to date with the latest offerings and updates.

Incentivized

Customer Support

The simplicity of the platform has helped our team with training, maintaining the calendar view is helpful for visibility and scheduling out posts is a breeze.

Incentivized

Brand Management with Khoros

We use intelligence occasionally during certain events to check risks and damaging social mentions.

Incentivized

Customer Support

My organization and I frequently meet with Khoros representatives during monthly sync meetings or office hours to address our personal questions or concerns about current and new functions, troubleshooting, etc. We also use Support in platform to get answers to questions and use readily available …

Incentivized

Brand Management with Khoros

Having several team members able to serve as admins on Khoros allows us to spot errors quickly or make edits to scheduled content if one person is unavailable. Geotargeting allows us to avoid risk as well, if we have content that is not suited for/relevant to certain countries. We can also …

Incentivized

Customer Support

We're able to see the metrics to back up our future decisions. For example, we know what creativity resonates best with our audience through Khoro's insights.

Incentivized

Brand Management with Khoros

We’re able to identify negative comments and and route them to the appropriate team.

Incentivized

Customer Support

In my role, I have not worked directly with Khoros Support on anything other than instances of troubleshooting when certain platforms were down.

Incentivized

Brand Management with Khoros

Khoros Marketing has allowed us to identify conversations that needed quick follow-up that we would not have been able to easily find manually (for example, conversations, where our company was not tagged in the social media, post mentioning us). We are able to use approved language for a more …

Incentivized

Customer Support

Yes! Our Youtube Channel has seen great success from working with Khoros Strategic Services and we even were nominated as runner-up for a Khoros Kudos Award!

Incentivized

Brand Management with Khoros

Using centralized visibility of teams to ensure all content is on-brand from other branches

Incentivized

Customer Support

We have simplified our monthly reporting across brands via custom dashboards. The dashboards include relevant widgets and text to showcase how the month performed for that brand. We added in custom colouring and images to personalize them. They are concise and informative.

Incentivized

Brand Management with Khoros

We have been following damaging social mentions to be able to be aware of what people are saying (good/bad) about our brand. We are also easily able to look at sentiment comment trends to stay on top of how people are feeling about the content that we post.

Incentivized

Customer Support

A few years ago we engaged with the Strategic Services team to reorganize our structure within the tool to better match how we manage the social media schedule. They were very helpful, easy to work with, and kept us on track. Three-four years later and the updated structure is still working for us …

Incentivized

Brand Management with Khoros

Our team has utilized the approval flows to ensure content is on brand. We also use the Inbox to monitor for potentially problematic comments and inbound messages so that we can address them quickly and easily.

Incentivized

Customer Support

We are beginning to work through this as we speak.

Incentivized

Customer Support

Not really. Years prior I felt like our strategic services meetings went well and the decks were custom built and creative in approach. The past year or two strategic services don't seem overly creative but more so just renaming decks/ideas and not going the extra mile.

Incentivized

Brand Management with Khoros

Attempted to create a dash focused on keywords being used on platforms but through no fault of Khoros, that is difficult to do as the accounts have to be posting publicly.

Incentivized

Customer Support

We have not engaged strategic services, or worked with our CSM from a strategic perspective. I would like to moving forward.

Incentivized

Brand Management with Khoros

Khoros Marketing Approvals has been integral to ensuring that our corporate social media team's content/posts are on-brand, grammatically correct, etc. as well as enabled our local dealerships to participate in running the social accounts for their location without compromising brand guidelines or …

Incentivized

Customer Support

I benefited from Khoros Support through Q&A sessions and email customer support. I've had almost all of my answers replied and I've always found myself at ease and cared for. I've also contacted my Company reps to get support, and they've always been very supportive with me as well.

Incentivized

Brand Management with Khoros

Khoros Marketing has helped by organization to manage multiple channels at once, and schedule content in the calendar while categorizing with different labels. It also helps a lot visualize the performance of the social media campaigns with the use of dashboards, that are useful for marketeers to …

Incentivized

Customer Support

Support is something we used to first start using Khoros Marketing, but it is not something we use now to help with social media marketing or to monitor on brand's social media presence. The most frequent way we analyze analytics is through the monthly marketing report provided to us by Khoros …

Incentivized

Brand Management with Khoros

We use the approval system to make sure that all posts are on-brand and typo-free. This is one of the most effective ways we use Khoros Marketing. We also use to it check on top of incoming messages, or mentions. Khoros Marketing has been essential in making sure we spot out mentions good or bad.

Incentivized

Customer Support

Yes, very resopnsive and have taken advantage of product support.

Incentivized

Brand Management with Khoros

yes, using Intelligence, we've been able to easily track comments/sentiment but this functionality could be more robust. Keywords could also be stronger on intelligence. When we type in a word or topic, we have to manually fill in related words/phrases/etc. Tools like brightedge fill in for …

Incentivized

Customer Support

There have been changes with the Khoros Support team. At the outset the support and alignment were excellent. Due to personnel changes and restructuring the support has declined. While there is still a named account support individual our experience is not as good as at the outset. Improvements …

Incentivized

Brand Management with Khoros

This is the biggest use case. The whole view of activity and workflow functions allows for all content to be checked and monitored to ensure it's on brand. Approval workflows ensure only compliant content is shared. And the use of group and campaign labels is valuable for reporting in a highly …

Incentivized

Customer Support

Khoros Support is wonderful and very responsive. They are able to set up the platform based on your company's needs to ensure the maximum benefit when using the system. When it comes to social media publishing, any issues or concerns are quickly addressed and are allowed to be set at specific …

Incentivized

Brand Management with Khoros

Khoros Marketing centralizes content for multiple team members to make sure everyone is on the same page. It allows for content approvals across multiple brands and platforms for accuracy and makes it easy when you have multiple team members working from different locations whether in-office or at …

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features

Content planning and scheduling (146)
8.4
84%
Facebook (143)
7.9
79%
Twitter (138)
7.7
77%
Instagram (132)
7.4
74%

Reviewer Pros & Cons

View all pros & cons

Social Media Monitoring and Listening.
They can improve the Analytics part.

Verified User

Consultant in Marketing

E-Learning Company, 51-200 employees

Khoros Marketing makes it easy to draft a new post on mobile.
Khoros Marketing limits the amount of content I can directly publish to Instagram.

Verified User

Manager in Marketing

Entertainment Company, 10,001+ employees

Return to navigation

Pricing

View all pricing

Khoros Marketing

N/A

Unavailable

What is Khoros Marketing?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://khoros.com/platform/marketing?u…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

52 people also want pricing

Alternatives Pricing

Sprinklr Social

$299

per month per seat

What is Sprinklr Social?

Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and…

Wrike

$9.80

per month per user

What is Wrike?

Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.

Return to navigation

Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

6.4

Avg 7.6

7.2
Boolean keyword searches
(90) Ratings
Users can build complex keyword searches to surface and analyze the right set of social media conversations.
5.8
Filtering out noise/spam
(99) Ratings
Users can filter out irrelevant search results through excluded keyword terms and other measures.
6.8
Sentiment analysis
(89) Ratings
The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.
5.6
Broad channel coverage
(111) Ratings
The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.

Publishing

Scheduling posts to various social media channels and profiles from one interface.

7.3

Avg 8.0

8.4
Content planning and scheduling
(146) Ratings
Users can easily plan content and schedule posts to various social media channels and profiles from one interface.
7.2
Audience targeting
(112) Ratings
Users can target posts to audience members based on geolocation and other demographics.
5
Content optimization
(5) Ratings
The tool can suggest content, as well as the best days and times for content publication and customer engagement.
8.4
Workflow management
(130) Ratings
Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

7.5

Avg 8.1

7.3
Automated routing and prioritization
(90) Ratings
Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.
7.7
Customer interaction histories
(103) Ratings
Users can view the entire customer conversation history when responding to a mention.
7.5
Bulk actions
(94) Ratings
Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

Avg 7.7

6.7
Lead generation
(47) Ratings
Users can discover and engage with new prospects, based on certain parameters.
6.5
Content marketing
(86) Ratings
Users can discover content from social media conversations and leverage it in marketing materials.
7.1
Paid media management
(2) Ratings
Users can manage and optimize paid social media posts across different channels.
7.7
Campaigns and promotions
(90) Ratings
Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

7.6

Avg 8.5

7.7
Twitter
(138) Ratings
The software allows users to monitor, publish and respond via Twitter.
7.9
Facebook
(143) Ratings
The software allows users to monitor, publish and respond via Facebook.
7.4
LinkedIn
(105) Ratings
The software allows users to monitor, publish and respond via LinkedIn, including Groups.
9
Google+
(18) Ratings
The software allows users to monitor, publish and respond via Google+.
7.4
Instagram
(132) Ratings
The software allows users to monitor, publish and respond via Instagram.
6.2
Pinterest
(46) Ratings
The software allows users to monitor, publish and respond via Pinterest.
7.5
YouTube
(33) Ratings
The software allows users to monitor, publish and respond via YouTube.

Reporting/analytics

7.1

Avg 7.9

Account management

Users can manage access to multiple social media accounts.

Avg 8.1

Return to navigation

Product Details

What is Khoros Marketing?

According to the vendor, Khoros Marketing enables clients to simplify their complex social marketing operation to build and protect their brand. Khoros Marketing offers customers:

Social Marketing: Orchestrate, govern, engage, and measure integrated social campaigns in an easy-to-configure and highly adaptable platform.

Intelligence: Stay ahead of your market, your competition, and your audiences with powerful, yet accessible insights based on real-time, unlimited search across public social channels.

Vault: Protect your brand across your social footprint with access and credential management.

Experiences: Inspire audience participation across your digital properties through the power of social UGC.

According to the vendor, key benefits include:

Scale your interactions: Bring all your teams, channels, and content into one platform to manage integrated social campaigns.
Protect your brand: Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale.
Measure what matters: Translate your social performance to metrics that matter to your business with configurable dashboards and data exports.
Crisis management: Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications.
Competitive intelligence: Develop competitive benchmarks and track your competitors’ campaigns to ensure meaningful brand differentiation.

Khoros Marketing Features

Show Unsupported Features

Listening/monitoring Features

Supported: Boolean keyword searches
Supported: Filtering out noise/spam
Supported: Sentiment analysis
Supported: Broad channel coverage

Publishing Features

Supported: Content planning and scheduling
Supported: Audience targeting
Supported: Workflow management

Engagement Features

Supported: Automated routing and prioritization
Supported: Customer interaction histories
Supported: Bulk actions

Marketing Features

Supported: Lead generation
Supported: Content marketing
Supported: Campaigns and promotions

Channel coverage/integration Features

Supported: Twitter
Supported: Facebook
Supported: LinkedIn
Supported: Instagram
Supported: Pinterest

Reporting/analytics Features

Supported: Campaign success analytics
Supported: Real-time tracking
Supported: Competitor analysis

Account management Features

Supported: Role-based user permissions & privileges
Supported: Mobile access

Additional Features

Supported: Paid Publishing
Supported: CRM
Supported: NLP themes
Supported: Paid and Organic social performance metrics

Khoros Marketing Videos

Watch Discover the value of 1:1 product coaching with Khoros coaches invested in your success.

Watch We help brands orchestrate, govern, publish, and measure social media campaigns that drive business results. We’d love to show you how.

Khoros Marketing Integrations

Brandwatch
Domo
Google Analytics
Opal
Origami Logic
Adobe Experience Manager
Acquia DAM (Widen)
Grabyo
Talkwalker
ReviewTrackers
Emarsys
Slack
Medallia
Adobe Marketo Engage
Bynder
Brightcove
Oracle Eloqua Marketing Automation
Adobe Experience Cloud
Crimson Hexagon
Salesforce
Tableau
SAP
Amazon Premier
Zendesk
Qualtrics
ServiceNow
SAP CX Cloud
Hubspot
Microsoft Dynamics
Eloqua

Khoros Marketing Competitors

Khoros Marketing Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Mobile Web
Supported Countries	Global
Supported Languages	Any language the Social Networks themselves support
Security	Read Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Network™

Khoros Marketing Downloadables

Frequently Asked Questions

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Sprout Social, Sprinklr Marketing, and Salesforce Marketing Cloud Social Studio (retiring) are common alternatives for Khoros Marketing.

Reviewers rate Google+ highest, with a score of 9.

The most common users of Khoros Marketing are from Enterprises (1,001+ employees).

Khoros Marketing Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	0%
Mid-Size Companies (51-500 employees)	3%
Enterprises (more than 500 employees)	97%

Return to navigation

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(291)

Attribute Ratings

Reviews

(26-50 of 184)

Sort By *

Companies can't remove reviews or game the system. Here's why

July 18, 2023

A Great Social Media Management Platform

Paul Cassange

Global Social Media Manager

SLB (Oil & Energy, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

Pros and Cons

Ease of use
Onboarding program and customer support
Rapid deployment

Look and feel of the interface could use a refresh as it's not very exciting to use
Improve analytics features and accuracy
Facilitate bulk actions
Better alerts/visibility of collaborative actions and assigned tasks
Clearer communication around new feature releases and announcements

July 18, 2023

Suited Our Needs

Verified User

Director in Marketing

Financial Services Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

Pros and Cons

Easy to adopt
I like that you can save pre-approved responses to the library
You can customize queues to route items to specific team members

The customer success team is not as connected as they once were.
Training is limited, you don't feel you're getting a white glove service.
They seem later to the game in adopting new API features.

July 17, 2023

Khoros Marketing Redifined

Phillip Sams

Business Development Administrator

Camping World (Leisure, Travel & Tourism, 5001-10,000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Helps with creating a schedule for social media content
Enables colleagues to see each others posts and enables others to use these posts
Gives users suggestions of the time of day to release content

Enable using both videos and pictures in a post
More options for type of posts one can make on Facebook

July 17, 2023

Khoros is a decent platform for your budget

Verified User

Strategist in Marketing

Entertainment Company, 10,001+ employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Schedule Social Posts on various platforms with ease
Easy display comments and responses to our social posts
Understand when there are errors/issues with social posts that need to be amended

Sometimes Khoros follows outdated rules/limits on social posts
Reporting could be more comprehensive

July 17, 2023

Khoros: A ton of potential

Caleb White

Channel Manager

IBM (Information Technology & Services, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Its post scheduling is great. It is easy to navigate and create, tag, and schedule social posts.
It's easy to use Talkwalker for market research and to see trending topics
Its analytics function is great as well. It's easy to see how all of our social posts are performing across multiple channels in one integrated platform.

It can access more features of twitter (creating twitter cards, carousels, etc.)

July 17, 2023

Khoros Review

Verified User

Employee in Corporate

Accounting Company, 501-1000 employees

Score 1 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Relationship building
Plans
Publishing

Functionality
Community Management
Fixing errors in a timely manner
No one knows what's going on
More communication across the board
Implementing new tactics that will help consumer
Addressing consumer's issues
Addressing consumer's ideas, making our lives easier

July 17, 2023

Organic Social Media x Khoros Marketing: Industry: Fashion Retail 2023

Alexis Solorio

Social Media Manager

Tailored Brands Inc. (Retail, 5001-10,000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Labels & its power to pull data for specific needs such as organic versus paid, or detail specific such as in studio content performance versus UGC...etc.
The ticket support team is on top of things. One issue arises & they are on top of it within a few hours with guidance & support.
For businesses that manage multiple channels & multiple brands, this is a top notch tool & can't wait to see what Ai will enhance of this already very powerful tool.

Ability to copy & paste labels since some posts are auto imported like Pinterest videos.
We need to open up the API limitations, for example Talkwalker has gender insights to twitter but Khoros does not.
Khoros should have their own insights for social media benchmarks per industry per social media following size.

July 17, 2023

Khoros Marketing

Verified User

Partner in Customer Service

Food & Beverages Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Inbox is organized and customizable.
Content calendar is a great feature.
Publishing content is SO easy.
Simple analytics and data exports are easy to use and quick to deliver results.

TikTok availability on Marketing instead of Care.
24/7 support via phone/chat.
Accounts deauthenticate easily.

July 17, 2023

Great UI, so easy now anyone can do social media!

Verified User

Professional in Marketing

Medical Device Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Publishes posts
Nice dashboards for analytics
Wonderful UI

I do not get FB data on my dashboards so I have to use other ones

July 17, 2023

When it works well, it's good

Verified User

Employee in Social Media

Broadcast Media Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Provides columns to sort social media comments
Columns are customisable
Dismissing comments is quick and easy

Filters don't always work
The hide comment feature can be buggy and sometimes randomly stops working
Manually refreshing columns is tricky to deal with high volume accounts

July 17, 2023

6 years of Khoros!

Verified User

Manager in Marketing

Health, Wellness and Fitness Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Social media calendar
cross-channel pollination

The analytics dashboards are not very user friendly
the labeling option is a bit confusing and tedious

July 17, 2023

Khoros is a simple yet effective tool for any social media team.

Verified User

Employee in Social Media

Sports Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Simple to use
Easy to organize various posts
In depth analytics for reporting

When we had day light savings, certain menus didn't automatically update causing posts to go out an hour early or late

July 17, 2023

Customizability at your finger tips.

Verified User

Manager in Marketing

Financial Services Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Customizable review process.
Clear calendar of content.
Dashboard views are amazing.

Having the capability to publish all forms and formats of content that each platform allows so we don't have to post natively.
Allow "@" in the comment section.
Create a customizable widget.
The paid view is incomplete and flawed.

July 17, 2023

Khoros Marketing Review.

Verified User

Employee in Social Media

Insurance Company, 1001-5000 employees

Score 4 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

The viewing tab for all scheduled content is laid out nicely.
People from every part of the business are able to see what someone is doing.
Reels are published to the Instagram feed.

Re-authentication happens WAY too often. Even after something hasn't been adjusted to the account.
Items fail multiple times a week (on different platforms).
Inbound can be cleared by a colleague but won't be cleared on my view so we're duplicating efforts.
No link in the bio feature, so we have to use another platform for Instagram.
Paying WAY more than other software to do the same thing.

July 17, 2023

Khoros is a great tool for community managers.

Henry Han

Associate Director

VMLY&R (Automotive, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Organizes and pulls relevant conversations.
Easy to use UI.
Automated publishing.

Pulling in new platforms (Threads).
More filters to remove non-relevant conversations automatically.

July 17, 2023

Great social scheduling/insights platform for newbies or professionals!

Bradley Corbet

Social Media and Digital Marketing Specialist

Juniper Networks (Telecommunications, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Scheduling
Timing
Good UI
Simplicity

LinkedIn/Facebook Tagging
Failure to publish sometimes

July 17, 2023

Khoros Marketing FTW!

Verified User

Employee in Marketing

Medical Device Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Easy to schedule posts across multiple social channels
Labels/tags, targeting, media uploads, link previews are easy to use in publishing
Analytics/data reports are easy to understand and simple to edit/customize

Stronger Instagram integration (upload cover image for videos)
Ability to resize images in publisher (not just in content center)
Threads integration
Edit/add labels in publisher (not just in settings)

July 15, 2023

Great customer experience with hands-on training!

Verified User

Analyst in Social Media

Human Resources Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Pros and Cons

Training/Support: LOVE the 1:1 shared screen training method.
Vast Report: I really like how Khoros offers such a detailed reporting options with customization based on our needs.
Clear Publishing Dashboard: I like how the calendar view is really user friendly

LinkedIn integration within Inbox to have a stream of mentions.
better app experience for publishing to instagram
integrations with Phenom Analytics (in the same way you pull in traffic insight for Google Analytics)
Threads integration