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Khoros Social Media Management

Khoros Social Media Management
Formerly Spredfast + Lithium

Overview

What is Khoros Social Media Management?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

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Recent Reviews

Khoros Marketing

8 out of 10
February 26, 2024
Incentivized
We use Khoros Marketing for our organic social media channels, specifically for scheduling and care management. Personally, I used Khoros …
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A great tool for our use case.

8 out of 10
July 18, 2023
We use Khoros both because it syncs up well with other tools we have (e.g., Tableau, etc.), because it supports all of the content we're …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Content planning and scheduling (146)
    8.4
    84%
  • Facebook (143)
    7.9
    79%
  • Twitter (138)
    7.6
    76%
  • Instagram (132)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Khoros Social Media Management?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

6.2
Avg 7.7

Publishing

Scheduling posts to various social media channels and profiles from one interface.

7.3
Avg 8.0

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

7.5
Avg 8.2

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

6.9
Avg 7.8

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

7.6
Avg 8.6

Reporting/analytics

7.1
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

5.8
Avg 8.2
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Product Details

What is Khoros Social Media Management?

Khoros’ social media management software lets brands to engage with their fans, followers, and customers across all the major social channels. The solution delivers listening, publishing, 1-to-1 or 1-to-many engagement, and analytics. Khoros also enables global teams to unify channels, configure unique workflows, and govern everything from content to users.


Key benefits include:


Deep listening and engagement

Digital and social teams can access listening intelligence alongside their planning and publishing tools. Engagement teams can listen for and identify high-value conversations, then one-click to respond or moderate, putting insights and action right at their fingertips.


End-to-end social engagement across organic and paid channels

Tracking of brand mentions, trends, and competitors in 187 languages across millions of sources, and launch cross-channel paid and organic social campaigns to maximize content value while managing all inbound mentions, engagements, comments, posts, and direct messages.


Unified governance supported by AI

Management of published and scheduled content from across channels, teams, and sources in one centralized location to ensure a consistent brand voice is always maintained. Customizable workflows and rules for content from origination to publishing, and AI to recommend optimal publishing times, block profanity, and generate text.


Brand protection and risk mitigation

Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale. This visibility lets users see when crises are emerging, and how and when to engage using real-time data and custom notifications.


Social performance measurement

Translates social performance to metrics that matter, and supports the analysis of paid and organic results across every channel, post, and conversation. Offers templates, custom metrics, and historical benchmarking for drilling into performance for varying stakeholders.


Khoros Social Media Management Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Khoros Social Media Management Screenshots

Screenshot of the channel performance dashboard, for monitoring different metrics and comparing the performance of posts by content type and labels to optimize for the audience.Screenshot of the cross-channel dashboard. It provides a holistic view of paid and organic campaigns, allowing teams to compare performance and optimize for engagement and reach with campaigns.Screenshot of the cross-channel dashboard. Users can compare the performance of posts across channels, ensuring that time and resources are allocated effectively to reach the target audience.Screenshot of the calendar view. This presents all scheduled posts by assignee, channel, and tags so that nothing is missed and content is delivered on time.Screenshot of approval paths in Khoros. Get sign-off and feedback across teams for paid and organic posts to reduce brand risk.

Khoros Social Media Management Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Security

Frequently Asked Questions

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Sprout Social, Sprinklr Social, and Salesforce Marketing Cloud Social Studio (retiring) are common alternatives for Khoros Social Media Management.

Reviewers rate Google+ highest, with a score of 9.

The most common users of Khoros Social Media Management are from Enterprises (1,001+ employees).

Khoros Social Media Management Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)3%
Enterprises (more than 500 employees)97%
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Comparisons

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Reviews and Ratings

(292)

Attribute Ratings

Reviews

(1-25 of 98)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
I used Khoros marketing. It helps us with our social media work. With the help of Khoros marketing, we schedule our content across multiple social media platforms. It really helps us with social listening and monitoring. Analysis and reporting were also decent. I would recommend to users who eat, sleep, and drink social media.
  • Schedule Content.
  • Social Media Monitoring and Listening.
  • Analysis and reporting.
  • They can improve the Analytics part.
  • Promotions part can also improved.
Khoros marketing saves a lot of our time. With the help of this tool, we can schedule and analyze our social media posts. They give good insights.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Utilised the application to help our client perform and monitor customer research, as well as to organise their editorial schedule across channels. This tool was mostly used to schedule and approve content and keep track of social media mentions.
  • Always new features added fast
  • Inexperienced users can use it
  • Some bugs sometimes when trying to schedule posts
  • Could have more social platforms in the inbox part
My client began utilising Khoros to effectively respond to customer inquiries on many social media platforms; plan, organise, and post content; and carry out analytics that might be vital in our marketing decision-making. I think Khoros is fairly decent in terms of customisation; the calendar view is visually appealing, and the approval procedure is a great feature that allows information to be evaluated before it is released.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Khoros is our all-in-one social platform that allows us to manage our engagement and connections with our audience. We've used Khoros for almost two years now, having used Sprout beforehand. I much prefer the workflow planning options available in Khoros. With this platform, we can easily manage subtasks among team members. We are also big fans of being able to manage our paid and organic engagement intiatives within the same platform. Before, we found it difficult to decipher the reach and engagement we achieved between paid and organic, but Khoros makes it easy.
  • The ease of workflow optimization makes Khoros stand out.
  • The scale that we achieve across channels using Khoros has been impressive.
  • Khoros' audience insights are very impressive and wide-spanning.
  • More explanation for beginner users -- perhaps some demo walkthroughs would be helpful for teams using Khoros for the first time.
I would definitely recommend using Khoros for social platform management, particularly across cross-functional marketing teams. Being able to manage paid and organic campaigns within the same platform has been super helpful when it comes to integrating the content and customer marketing teams. The data that we are able to report from Khoros is much more streamlined.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Social Media posting for around 160 channels. Khoros helps us with scheduling content, managing multiple accounts from one place, handling crises, and gathering analytics for a better decision making. The most useful feature is the possibility to get analytics that help our communication manager to take informed decisions based on relevant KPI.
  • Posting/scheduling
  • Analytics
  • Trainings
  • Add more functionalities/platforms
Well suited for teams that have multiple accounts to manage for the same brand. Less suited for teams that have one or two accounts to manage and lack familiarity with social media tools (they are difficult to turn into heavy users). Another limitation is for teams located in Asia, as many platforms from that region are not covered by Khoros.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
The in-park social teams plan, create, and schedule content through Khoros Marketing. The corporate social team then approves the content through Khoros!
  • calendar
  • mobile app
  • publishing
Khoros Marketing is rather clunky, and is not user friendly.
Score 7 out of 10
Vetted Review
Verified User
Moderating user comments and interactions on multiple social media platforms
  • Its labeling system is very robust - you can be quite specific without much hassle
  • Splitting posts into opened and unreviewed columns
  • Being able to see notes from all Khoros users
  • It's sometimes hard to get the native link to a user's post, especially if it's hidden
  • The button to hide posts will sometimes come up with an error multiple times (on the same post) before working
It is a good system if one or two users will be on the page at one time - if there are three or more users that need to moderate the page at the same time, there will be trouble working with the bookmark system
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is a good product; some of the specs are really great. Plus, the client support is brilliant- for any issues we have, the team customizes as per our needs and resolves them quickly. The reporting dashboards are really nice, and so is the editorial calendar. The CX dashboard is easy to use and overall it's smooth and a great tool.
  • Editorial Calendar.
  • Marketing dashboard- reporting.
  • CX
  • Unable to delete posts once published.
  • Unable to edit posts once published.
  • Carousel-type posts are unable to upload via Khoros.
Very easy to view the posts in a list/calendar based on a selection of filters. Very easy to find posts based on filters. Publishing is easy, and so is finding data. Editing or deleting after publishing is something the team of Khoros Engineering is working on, and we are looking forward to the update.
Score 10 out of 10
Vetted Review
Verified User
We use Khoros Marketing to schedule and publish our organic content. In addition, our paid posts are ingested into Khoros so we have a holistic view of all social posts. We have rules and tags setup to help us maintain meta data for reporting. We also manually tag posts.
  • easy of use
  • pulling in paid content from native channels
  • manual and auto tagging
  • Reporting - sometimes we have issue with pulling in paid media posts
  • Customer Service - Issues that really impact us that we need quickly fixed can take longer than desired
  • They removed the intelligence feature with little notice
  • Reporting - The dashboards are great but needs updating so drop and drag and formatting is easier.
Khoros is good for overall management of social media channel and content.
Paul Cassange | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Khoros to schedule, organize and analyze social media content across our three global channels: LinkedIn, Facebook and Instagram. Our user pool is moderated, with around ten active users and ten additional occasional users. We leverage the platform to centralize all social media content and metrics, facilitating day-to-day operations. We currently are in the scale-up part of our Khoros journey where we are working at implementing workflows around and in the platform to strengthen our social media strategy and governance.

The limitations that we face are around social platforms APIs restrictions which impact our ability to use Khoros to it's full potential, resulting in a lot of manual work to tag and re-tag content to ensure performance is tracked within Khoros. As well as some issues with the approval rules, which result in blocking content from being published. Gaps on the analytics side also prove to reduce the relevance of the tool, mostly for reporting on Instagram content performance.
  • Ease of use
  • Onboarding program and customer support
  • Rapid deployment
  • Look and feel of the interface could use a refresh as it's not very exciting to use
  • Improve analytics features and accuracy
  • Facilitate bulk actions
  • Better alerts/visibility of collaborative actions and assigned tasks
  • Clearer communication around new feature releases and announcements
Khoros is a great platform overall that is easy to use and not overloaded with features that get in the way of the user experience, unlike some of its competitors. Features and customizations are pretty easy to implement and get around, even after the enablement phase with the Khoros teams. Customers is amazing and incredibly effective.
There are some areas when I would want them to improve, such as the overall look and feel of the platform, to provide more fluidity and modernize it overall. The Analytics technology seems to be a bit behind current standards and the dashboards are still pretty simple with limited dive into the data. In-platform collaboration could be improved and made easier, I tend to get lost or have to search for tasks that have been assigned to me, and fail to find them easily, which causes a bunch of issues for the content to be published.
July 18, 2023

Suited Our Needs

Score 8 out of 10
Vetted Review
Verified User
Khoros Marketing is currently our social media management tool used for publishing content, monitoring our social media channels and engaging with our social media audience. The tool is relatively easy to use and has solid funcionality and features. I think there could be more custom client onboarding and training for the tool but it has been reliable for us in recent years.
  • Easy to adopt
  • I like that you can save pre-approved responses to the library
  • You can customize queues to route items to specific team members
  • The customer success team is not as connected as they once were.
  • Training is limited, you don't feel you're getting a white glove service.
  • They seem later to the game in adopting new API features.
Khoros marketing has suited our orginizations needs. We have a modest size team w/out major customization needs. Khoros has allowed us to remain compliant and keep us organized when it comes to publishing and providing excellent community management.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We mainly use Khoros for scheduling social posts and for reporting analytics on ad sales. It has a relatively simple user interface, and I was able to pick it up quickly. We schedule upwards of 100+ posts per day from many different accounts on many different platforms, but Khoros rarely has any issue with this. The only issue I've run into is Khoros clashing with our VPN service we use when in office, but even then it's a simple fix.
  • Simple to use
  • Easy to organize various posts
  • In depth analytics for reporting
  • When we had day light savings, certain menus didn't automatically update causing posts to go out an hour early or late
Any company with a large social presence across multiple platforms and accounts that would need to schedule posts and wants an easy to view dashboard of all posts. Additionally it provides analytics that can help you determine what to post more of, and what types of content to steer clear of in the future.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Khoros Marketing to schedule social media posts across several channels (Instagram, LinkedIn, Facebook, Twitter, EveryoneSocial) and keep track of what types of content we are scheduling (reputation pillars). We pull monthly reports to show our content performance, labels, channel growth, etc. This expedites our scheduling/posting/reporting process and keeps everything uniform and in one place.
  • Easy to schedule posts across multiple social channels
  • Labels/tags, targeting, media uploads, link previews are easy to use in publishing
  • Analytics/data reports are easy to understand and simple to edit/customize
  • Stronger Instagram integration (upload cover image for videos)
  • Ability to resize images in publisher (not just in content center)
  • Threads integration
  • Edit/add labels in publisher (not just in settings)
Khoros Marketing is best suited for publishing across several social channels at once, keeping track of tags/labels, and scheduling content in advance. Rarely, but sometimes, it is better to publish content natively (on the social channel itself) if Khoros has an error or missing functionality such as uploading a custom video cover image, more complex/inclusive geotargeting, or link preview rendering issues.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Full cycle use of social media: Organic: publishing, reporting, and social listening Paid: reporting and social listening

facebook, Instagram, LinkedIn
  • Training/Support: LOVE the 1:1 shared screen training method.
  • Vast Report: I really like how Khoros offers such a detailed reporting options with customization based on our needs.
  • Clear Publishing Dashboard: I like how the calendar view is really user friendly
  • LinkedIn integration within Inbox to have a stream of mentions.
  • better app experience for publishing to instagram
  • integrations with Phenom Analytics (in the same way you pull in traffic insight for Google Analytics)
  • Threads integration
We’re able so scale our work and team go moderate comments.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My company uses Khoros as social media management, social listening, and customer care tool. Multiple branches (countries) coordinate and share social media content via Khoros. Using Khoros Intelligence, we generate regular social listening reports for product managers on various topics (technologies, competitors, products) from Twitter posts/conversations. Customer queries on Twitter are answered via the corporate customer care inbox.
  • Scheduling social media posts
  • Creating social listening dashboards
  • Mobile post pushing
  • Reporting dashboards
  • Social listening on Reddit
  • More user-friendly content center
Khoros Marketing works well for companies that have many users going into the platform. My company has many users from multiple branches that all use Khoros for both separate and overlapping platforms, and running into each others' efforts hasn't really been an issue for us. In fact, it's easy to see what is scheduled from the calendar view and copying posts is pretty simple.
July 11, 2023

Khoros is Great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros Marketing to schedule and publish all of our social media including campaign content and paid/boosted social. The business problems the product addresses is the ability to organize our content into different labels, names, categories, etc. and keep it all in one place. Our scope is our corporate channel followers and our branches.
  • Schedule/publish content
  • Label content
  • Content Center - campaigns
  • Analyze content
  • Instagram publishing features
  • Want to be able to export calendar easier
  • Alt text for all channels and not just one or two
It's great for a big company that has a lot of moving parts. You an even pause all social during crisis situations and give other admins different kinds of limited access.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company uses Khoros across several continents to share and schedule organic social content and pull analytics. Khoros helps provide visibility to what is being scheduled across each channel and enables us to easily copy and reshare content. We utilize approval flows and geotargeting to ensure accurate content is presented in the best way to the specific audience. We also utilize the Inbox for inbound inquiries and route these comments to the appropriate team member for response. All in all, Khoros helps us streamline our social media management across many continents. The support team at Khoros (on the technical side and the accounting side) is great to work with and always available.
  • Account and technical teams are friendly, helpful and always available.
  • Streamline workflows across a large organization.
  • Training and communities for best practices.
  • Probably a limitation of the API, but better Instagram scheduling.
  • Pinterest scheduling is problematic due to limitations with the hyperlink.
Khoros Marketing is very well suited for organic social media, especially across a large organization with multiple workflows. The tool is not as appropriate for paid socials due to features that are better within the native platforms. The same applies to analytics. The use of the tool for standardization on organic social media metrics is helpful, but paid analytics are best pulled from the native platforms.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I primarily use Khoros for our custom created marketing dashboards that pull in data across the varying social platforms. I also use the marketing dashboards to track partnership deliverables in one place (Specifically impressions, clicks, engagement, etc.).
  • Inbox feature is easy to use and understand.
  • Automated reports.
  • Numbers don't always match up to social platforms.
  • Creating dashboards from scratch/understanding widgets is difficult.
  • Accounts are constantly de-authenticating.
I find the system to be very nitpicky and oftentimes hard to navigate easily based on need. It takes forever to create custom dashboards and even when they are created, the numbers don't match what exists in the platform.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Khoros Marketing enables our social media team of 20 to manage all social media accounts across the enterprise (8 brands, 40 National Accounts, 190 Regional Pages, 4M+ Followers). Khoros has helped us scale our team and post volume while providing real time data and insights, which is not only helpful for future strategy planning but also helps use justify and forecast budget projections to executives for social media & content creation.
  • Has a user-friendly platform
  • A ton of support resources for new hires and current team members
  • Quick to implement/adapt to Social Network API changes
  • Analytics are not always accurate or take a long time to sync - specifically for Instagram Reels
  • Social Accounts get disconnected frequently
Khoros is extremely customizable, which always has its pros & cons. Organizations who are willing to invest in managing the platform 24/7 very closely and investing in taking advantage of the newest functionality will strongly benefit from Khoros Marketing. Smaller organizations who just want a simple platform that does the thinking for them may run into efficiency or complexity issues with the platform
Giulia Quaglia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros Marketing for social media management and reporting purposes. We have multiple business units and complex cross-regional collaborations and with Khoros Marketing we have just one tool that unites all the different social media managers and enables them to share visibility, exchange practice, and advance/simplify their daily work.
  • Scheduling. It lets you schedule content in all its details and you don't have to think about it anymore.
  • Labeling. Many ways of labeling are available, including some rules to have automatic labels applied to certain types of content.
  • Content storage.
  • Calendarization.
  • Content supported by the platform (PDF). This is valid also for GIFs.
  • Complexity of setting up dashboards. Also the way the data are regrouped in the dashboard, they should sometimes be more accurate.
  • System of plans.
Khoros Marketing is perfect when it comes to scheduling and labeling, especially when there are different people involved in the posting and the pages are shared between multiple people and multiple teams regionally, so we need to have constant visibility on what each other's doing. Also when I need to search for specific content from a specific topic, the labeling feature is really suitable. No scenarios so far where it is less appropriate.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use the platform to ensure all marketing teams are aligned in social media marketing. Gives full visibility of all activity across multiple countries and business segments. Helps solve the issue of full access and visibility in a regulated industry to ensure compliance. Also allows for easy reporting through the use of labels - so can quickly, easily, and accurately see how content is performing. Very easy to onboard and manage users.
  • Reporting is great - easy to create bespoke dashboards for multiple ways to view the data and trends in platform
  • Onboarding and training - a good repository of knowledge articles for users to access on most aspects of the platform for self-learning
  • The user-friendly and intuitive interface allows any user to quickly assimilate how to use the platform.
  • Analytics and reporting - sizing of dashboard page makes it difficult to add and position the data 'widgets'
  • Naming of knowledge articles not always aligned to the platform terms - some of the content is out of date
  • The plan function does not add much value - which is a shame as it could be a good snapshot tool.
Works well in cross-functional and cross markets teams where it's required to be able to track, monitor, and report on multiple streams of activity. The reporting function is simple and the interface for users is quite intuitive which is good for non-English speakers. Report downloads could be improved by allowing for full data and full widgets to be included - frustrating when these are truncated in PDF downloads - which are often more required for management vs. CSV
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros Marketing for advertising planning, publishing, tracking, and analytics. It allows us to keep content in one place and coordinate with our social monitoring platform Khoros Care for customer engagement. It's a great platform for publishing organic content across multiple brands under our company umbrella and allowing appropriate access to each team as needed.
  • Keeps organic content in one place for easy access.
  • Publishes content on organic feeds across multiple social platforms.
  • Has in-depth analytics for tracking organic social media posts.
  • The "preview" pop out section could be larger so that it's easier to view content.
  • The "fields to include" on data exports have many of the same items that are called different things, so better explanations about which one to use would be great.
  • Data exports need to be saved outside of the platform because the information expires within the system after a set amount of time.
Khoros Marketing is an amazing tool for planning and publishing content. It also has fantastic analytics for tracking the posts and keeps all of your content in one place so it's easy to manage. The data that is stored within the platform does expire after a certain amount of time so it's necessary to download/export certain reports in case-specific information is needed at a later time since it cannot simply be looked up in the platform.
July 27, 2022

Room To Grow

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our operating company is but one of several in our Khoros Marketing environment. We use the platform to manage our organic social media program. As a global company, our teams are diverse and dispersed. Khoros was the only platform that allowed us to manage these multiple operating companies as independent, yet integrated social programs.
  • Scheduling
  • Planning
  • Cross-company view
  • Asset management
  • Inbox (particularly with LinkedIn)
  • Analytics widgets
  • Staying up-to-date with Instagram
We've been associated with Khoros since it's inception. We've always kept them at a distance, as we are slow to integrate our operating companies. While it may have appeared we had "given up" on them as a solution, they never gave up on us. Even as a non-customer, they invited us to Engage, met us at the door, shared product updates and considered us as clients, even when we weren't.

There is room for improvement in the way different functional teams communicate with each other. Our enagement has not gone as smoothly as we thought it would, due to miscommunication between sales having product knowledge, enablement having knowledge of our business case(s) and customer success being available to connect the various dots.
Livio Cantagallo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We create local social media calendars and publish online.
  • Setup of the posts in different .
  • Choosing &scheduling.
  • Easy to update & manage last time requirements.
  • Edit done posts.
  • Maybe checking between other territories' calendars.
  • Filtering by territories.
I organize the social media calendar for Italy, and once frozen the calendar we can move forward in a fast & effective way.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Khoros Marketing in my organization to respond to client inquiries. Due to the ever-changing volatile market, there is often an influx of high-priority inquiries across all social platforms. Khoros makes it manageable to efficiently categorize, tag, and respond. Because our organization uses 6 social platforms, we are able to easily upload, plan and post content using Khoros Marketing services.
  • Customizing
  • Organize
  • Analyze
  • Glitching
  • Chat center for help
  • More concise user interface
Khoros Marketing offers all of the necessary basic functions. Before the partnership, we knew exactly what relevant functions we needed for our business. In addition over time, we have discovered more advanced resources that have proven to be very helpful to our organization. It is refreshing to invest in a company that values research and development as well as the user interface.
May 04, 2022

Great tool!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Khoros to manage our social marketing efforts. It helps us collaborate, schedule, respond and analyze social in ways that correlate to core business objectives.
  • Calendar View and Scheduling content
  • Approval process
  • Quick access to social listening searches
  • Social Community management / moderation of channels
  • Reporting. Being able to pull metrics at the campaign level and pull for all channels
Khoros is a great tool to manage our social media marketing efforts. It allows us to collaborate with our international business and all of our sub-brands. The calendar view is very helpful for all teams to see what content is being created and pushed to social channels. It also allows us to moderate our channels and respond to customer service inquiries and analyze metrics/data.
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