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Kibo eCommerce

Kibo eCommerce

Overview

What is Kibo eCommerce?

Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo…

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Learn from top reviewers

Reliable & Trusted eCommerce Partner

Rating: 9 out of 10
April 23, 2022
Vetted ReviewVerified User
We use Kibo for our eCommerce platform. The company and partner network has been excellent at supporting our needs, and our relationship has been very healthy for many years. ...
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Verified user
Director
Kibo eCommerce2 years of experience

Kibo - a great start to our eCommerce journey!

Rating: 8 out of 10
March 26, 2022
Vetted ReviewVerified User
Our company is relatively new to the eCommerce world and Kibo has been an outstanding partner in building a highly effective solution. We are now successfully operating a basi...
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Patrick O'Connell
Executive - Corporate
Director of Project Development
Bi-Mart
Kibo eCommerce1 year of experience

If I could start over and do it all over again... I would still choose Kibo!

Rating: 9 out of 10
March 26, 2022
Vetted ReviewVerified User
We are migrating off Magento and over to Kibo eCommerce to help manage our B2B digital functionality. We had 3 major concerns that led us to Kibo... the overly complicated pri...
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Tim Lavinder
Director - Sales
Director of Digital Strategy
Coastal Construction Products
Kibo eCommerce1 year of experience

From Mozu to Kibo: A Build-Your-Own Adventure

Rating: 8 out of 10
December 21, 2021
IncentivizedVetted ReviewVerified User
We use the Kibo eCommerce platform - formerly Mozu - to power our two DTC websites and two B2B websites, along with several international content sites and web-based tools for...
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Brandon Finch
Vice-President - Corporate
Vice President of Global eBusiness
Jelly Belly Candy Company
Kibo eCommerce6 years of experience

Run away from Mozu

Rating: 1 out of 10
June 21, 2016
Vetted ReviewVerified User
We use Mozu as our primary eCommerce tool to sell and manage all orders for our customers.
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Mickey Luongo
Vice-President - Corporate
Vice President
Total Home Supply
Kibo eCommerce2 years of experience
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Pricing

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Kibo eCommerce

Kibo eCommerce

N/A
Unavailable

What is Kibo eCommerce?

Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo Software from Volusion…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

8.3
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

9
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.4
Avg 8.4

eCommerce Marketing

Features related to marketing for eCommerce websites

7.7
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.6
Avg 7.9
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Product Details

What is Kibo eCommerce?

Kibo eCommerce is part of the company's Unified Commerce Cloud.

The Kibo eCommerce solution is a cloud-based platform described by the vendor as a feature-rich commerce technology, with an intuitive interface. Built with an API-first architecture, Kibo eCommerce offers extensibility & flexibility designed to simplify multi-site management of B2B & B2C channels & includes regular, "worry-free" platform updates. Kibo provides advanced merchandising tools, machine learning powered personalization, & content management capabilities out-of-the-box, while delivering mobile responsive sites for engaging shopping experiences.

Kibo eCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management

Kibo eCommerce Screenshots

Screenshot of User Friendly Tooling: Empower non-technical teams to manage the look & feel of the digital storefront with drag-&-drop functionality, preview environments, & intuitive content management tools.Screenshot of Mobile-First Architecture: Deliver consistent online experiences with natively responsive sites on a single code base

Kibo eCommerce Competitors

Kibo eCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo Software from Volusion in October 2016.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and BigCommerce are common alternatives for Kibo eCommerce.

Reviewers rate CMS highest, with a score of 8.7.

The most common users of Kibo eCommerce are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(11)

Reviews

(1-1 of 1)

Run away from Mozu

Rating: 1 out of 10
June 21, 2016
ML
Mickey Luongo
Vice President
Total Home Supply (Retail, 1-10 employees)
Vetted Review
Verified User
Kibo eCommerce
2 years of experience
View profile
Use Cases and Deployment Scope
We use Mozu as our primary eCommerce tool to sell and manage all orders for our customers.
Pros
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Cons
  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Likelihood to Recommend
Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Kibo eCommerce Feature Ratings
Online Storefront (9)
32.22222222222222%
3.2
Product catalog & listings
30%
3.0
Product management
30%
3.0
Bulk product upload
10%
1.0
Branding
10%
1.0
Mobile storefront
80%
8.0
Product variations
50%
5.0
Website integration
N/A
N/A
Visual customization
70%
7.0
CMS
10%
1.0
Online Shopping Cart (1)
10%
1.0
Checkout user experience
10%
1.0
Online Payment System (1)
90%
9.0
eCommerce security
90%
9.0
eCommerce Marketing (2)
30%
3.0
Promotions & discounts
50%
5.0
SEO
10%
1.0
eCommerce Business Management (5)
24%
2.4
Multi-site management
80%
8.0
Order processing
10%
1.0
Inventory management
N/A
N/A
Shipping
N/A
N/A
Custom functionality
30%
3.0
Return on Investment
  • We have seen a drop in traffic since switching to Mozu.
  • We have seen a drop in sales since switching to Mozu.
  • We have had an increase in employee time spent trying to get their jobs done.
Alternatives Considered
Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements.
Implementation Details / Implementation Partner
  • Professional services company
Brand Labs
Implementation Phases
No
Change Management Lessons
Change management was a major issue with the implementation
Brand Labs had no idea how to manage the change. They were unable to assist in most parts of the migration.
Implementation Issues
  • Brand Labs did not actually employe any Mozu trained developers. The developers they had did not know what they were doing.
  • Brand Labs missed multiple deadlines.
  • Brand Labs attempted to use a method of implementation that was not supported by Mozu. When Mozu told them they could not do things that way, they refused to acknowledge that they had done anything wrong.
  • There was no automated way to bring product data across to Mozu.
Implementation Rating
1
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best.
Support Rating
1
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Bug Resolution
Yes
Bug reports are often ignored. Unless every client they have complained about an issue, it will not be fixed. We have open bug dating back more than a year.
Exceptional Examples of Kibo eCommerce Support
Mozu never exceeded expectations. Support has always been subpar.
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