Kindful, a Bloomerang product

Two-Way Integration with MailChimp: Several users have found the two-way integration between Kindful and MailChimp highly beneficial. They appreciate how contacts can sync instantly with minimal setup, streamlining their email marketing efforts and saving them time and effort.

User-Friendly Nature: Many reviewers praise Kindful for its user-friendly nature. They mention that the software is highly intuitive, making it easy to navigate through input screens and reports. This intuitive design allows teams to start using the software with minimal training, increasing their productivity.

Onboarding Process: Users are impressed with the onboarding process provided by Kindful. They specifically mention the personalized assistance they received, which includes help setting up initial integrations, reports, and training. This personalized support makes it easier for them to get started with the software and ensures a smooth transition from their previous systems.

Missing Features for Fundraising Planning: Some users have expressed frustration with the lack of functionality in Kindful for planning next actions in major gifts fundraising. They have resorted to planning outside of Kindful and entering actions as they occur, which can be cumbersome and time-consuming.

Challenges with Household Management: Several users find managing households in Kindful to be challenging, especially when it comes to soft-credits. This can lead to errors in reporting and cause confusion when trying to track relationships between contacts.

Complicated Filters and Information Retrieval: Many users have mentioned that the filters in Kindful are complicated and would prefer a clearer system for obtaining specific information or location-based filtering. They find it difficult to navigate through the system and sometimes struggle to find the desired information when generating reports.

Based on user reviews, users commonly recommend the following for Kindful:

1. Taking the time to learn the program: Users suggest familiarizing yourself with Kindful before making any decisions. It is considered easy to use and navigate without requiring special training.

2. Appreciating excellent customer service: Many users praise Kindful's customer service, noting their quick responses and issue resolution. They recommend reaching out to them for any requests or questions.

3. Considering suitability for small nonprofits: Kindful is highly recommended for small to mid-sized nonprofits. Users believe it offers good value for smaller organizations and serves as a well-rounded CRM option. It is considered user-friendly, affordable, and continually improving based on customer input.

Other notable recommendations include doing a demo and speaking to current users to ensure user-friendliness, researching integration capabilities with desired products, and considering Kindful's evolving functionality. Some users mention that while Kindful may not suit larger organizations' complex reporting needs, it is still an excellent choice for small to mid-size nonprofits.