TrustRadius Insights
Kindful, a donor database software, has proven to be essential for nonprofit organizations in managing their donor and supporter lists. …
Starting at $119 per month
View PricingOverview
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM.Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
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Pricing
Standard
$119
Cloud
per month
Standard
$239
Cloud
per month
Standard
$349
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://kindful.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $119 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM.
Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
Kindful, a Bloomerang product Features
Additional Features
- Supported: Unlimited Donation Pages
- Supported: Unlimited Peer-to-Peer Fundraising Pages
- Supported: Unlimited Admin Users
- Supported: Automatic Acknowledgements
- Supported: Built-in Mail Merge
- Supported: Donation Tracking
- Supported: Unlimited Groups
- Supported: Unlimited Custom Searches
- Supported: Prebuilt Search Templates
- Supported: Built-in Integrations
- Supported: Realtime Donor Records
- Supported: Task Management
- Supported: Reporting
- Supported: Customizable Reports
- Supported: Custom Fields
- Supported: API for custom integration
- Supported: Mobile access
Kindful, a Bloomerang product Screenshots
Kindful, a Bloomerang product Video
Kindful Overview Demo | Integrated Nonprofit CRM and Fundraising Tools
Kindful, a Bloomerang product Integrations
- Mailchimp
- QuickBooks Online
- Stripe Payments
- Eventbrite
- PayPal Payments Pro
- Authorize.net
- Emma by Marigold
- Shopify
- CharityAuctionsToday
- LambShops
Kindful, a Bloomerang product Competitors
Kindful, a Bloomerang product Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Kindful, a Bloomerang product starts at $119.
Neon CRM, Blackbaud eTapestry, and DonorPerfect are common alternatives for Kindful, a Bloomerang product.
Reviewers rate Support Rating highest, with a score of 9.8.
The most common users of Kindful, a Bloomerang product are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Kindful, a donor database software, has proven to be essential for nonprofit organizations in managing their donor and supporter lists. With integration capabilities with various software tools such as QuickBooks, MailChimp, FundraiseUp, and Zapier, Kindful serves as a central source of truth for all contacts, volunteers, supporters, and board members. Users appreciate how Kindful allows them to track and compare donor activity, offering clear visibility into who donated and how much. The user-friendly interface and online accessibility make it convenient for staff members of all levels to access and utilize the information within the software. Additionally, Kindful's integration with QuickBooks eliminates the need for duplicate data entry and ensures accurate financial reporting. The specialist support provided during the onboarding process has also been highly valuable to users. While some users have experienced discrepancies in financial reports between Kindful and QuickBooks, these issues were resolved through modifications in payment methods and exporting reports. Overall, Kindful has proven helpful in managing donor relations, tracking engagement, generating reports, and acting as a hub for assimilating donors into organizations
Two-Way Integration with MailChimp: Several users have found the two-way integration between Kindful and MailChimp highly beneficial. They appreciate how contacts can sync instantly with minimal setup, streamlining their email marketing efforts and saving them time and effort.
User-Friendly Nature: Many reviewers praise Kindful for its user-friendly nature. They mention that the software is highly intuitive, making it easy to navigate through input screens and reports. This intuitive design allows teams to start using the software with minimal training, increasing their productivity.
Onboarding Process: Users are impressed with the onboarding process provided by Kindful. They specifically mention the personalized assistance they received, which includes help setting up initial integrations, reports, and training. This personalized support makes it easier for them to get started with the software and ensures a smooth transition from their previous systems.
Missing Features for Fundraising Planning: Some users have expressed frustration with the lack of functionality in Kindful for planning next actions in major gifts fundraising. They have resorted to planning outside of Kindful and entering actions as they occur, which can be cumbersome and time-consuming.
Challenges with Household Management: Several users find managing households in Kindful to be challenging, especially when it comes to soft-credits. This can lead to errors in reporting and cause confusion when trying to track relationships between contacts.
Complicated Filters and Information Retrieval: Many users have mentioned that the filters in Kindful are complicated and would prefer a clearer system for obtaining specific information or location-based filtering. They find it difficult to navigate through the system and sometimes struggle to find the desired information when generating reports.
Based on user reviews, users commonly recommend the following for Kindful:
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Taking the time to learn the program: Users suggest familiarizing yourself with Kindful before making any decisions. It is considered easy to use and navigate without requiring special training.
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Appreciating excellent customer service: Many users praise Kindful's customer service, noting their quick responses and issue resolution. They recommend reaching out to them for any requests or questions.
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Considering suitability for small nonprofits: Kindful is highly recommended for small to mid-sized nonprofits. Users believe it offers good value for smaller organizations and serves as a well-rounded CRM option. It is considered user-friendly, affordable, and continually improving based on customer input.
Other notable recommendations include doing a demo and speaking to current users to ensure user-friendliness, researching integration capabilities with desired products, and considering Kindful's evolving functionality. Some users mention that while Kindful may not suit larger organizations' complex reporting needs, it is still an excellent choice for small to mid-size nonprofits.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
July 12, 2022
Kindful is great for small non-profits!
We use Kindful for all of our donor management and donation management. It is being used across the whole organization. As a small non-profit, we do not have the resources to dedicate people and time to these systems and so Kindful takes care of it for us. They have been very useful and important in helping us keep track of our donors and compare years. We are able to see clearly who donated, how much, and account for them in a way we would not have the ability to otherwise. Kindful has been very helpful for us.
August 03, 2021
Kindful is decent for the price
We use Kindful in our fundraising/development department to keep track of donors and donations. It's a cloud-based CRM like you'd find in any nonprofit development shop.
April 23, 2021
Kindful helps us keep the ball in the fairway with our donors and fundraising campaigns!
As a new nonprofit, SERVANTEE wanted to get started on the right path with being able to manage all of our donor CRM and fundraising in one platform. We reviewed several top platforms and found Kindful to be the best fit for our needs. Being able to connect with our donors as well as setup and unlimited fundraising/event campaigns is key to our growth and sustainability.
March 21, 2021
Kindful The Perfect Fit
Kindful is used as a donor management system by our non-profit to collect donor information and create donation reports. We utilize the acknowledgement and tracking of correspondence features, campaign set up and synching between Mailchimp and QuickBooks.
March 12, 2021
Kindful enabled our new non-profit to thrive
Hope680 uses Kindful as our donor database, as well as to manage our list of volunteers and supporters. We use the integrations with QuickBooks, Mailchimp, FundraiseUp and Zapier. Kindful is used across our entire organization including board members. It serves as our central source of truth for all our contacts (donors, supporters, volunteers, board members), as well as all income.
February 10, 2021
When Kindful is not really kind
Score 1 out of 10
Vetted Review
Verified User
Our nonprofit did our homework when looking for a donor management system. There were two in the final running and as a result of the Kindful demo and Q&A time, we decided to sign a contract with Kindful. Kindful seemed user friendly, we liked that it was an online platform so that all staff could access the information. I in particular liked that it would sync with QuickBooks to eliminate duplicate posting in the two individual platforms. WE also did not want to use Kindful as our credit card processor and were told that was not a problem, we could continue to use our current system.
The boarding presentation seemed very strong, and always a concern when getting involved with a new system. We paid extra to have 1 hour a month of specialist support, one on one time. We had to have several separate exports of information put into Excel format so that Kindful could manually upload into to Kindful account, items that would not transfer during the onboarding upload. One report I had to create was of all invoices posted in Quickbooks as Kindful did not recognize them when during our onboarding upload. This was a bit time consuming needed to be done for Kindful to be uploaded with accurate information.
After a few months of working with Kindful I realized that some of the transactions posted in QuickBooks were not syncing with Kindful. There were discrepancies in the reports. It was discovered that Kindful was not recognizing a payment method in QuickBooks, and therefore did not accept them and add them to the Kindful donors profile.
We were told we had to modify how we posted payment methods in QuickBooks so that Kindful would recognize the transaction. I had to export a report from QuickBooks of those transactions that did not post in Kindful so that they could add them to Kindful. When the upload was completed, I was horrified to see that this caused a duplication of the transaction in our QuickBooks account, causing 10 years of duplicated deposits. The process to correct our QuickBooks account required that I manually deleted each deposit, one at a time, and there were over 700. The tech support rep from Kindful said there was no other way to correct the duplication in Quickbooks. Who could this happen? It was discovered after the fact that one simple step could have been done, turn off the Kindful to QuickBooks automatic sync feature. How did our onboarding specialist miss this?
After 6 months of working in Kindful, spending approx. 60-70 hours of staff time to add the additional information the initial onboarding upload did not add to Kindful, the time spent working with our specialist to determine what was causing the discrepancies in the financial reports with Kindful and QuickBooks, the time spent correcting the information synced to QuickBooks that corrupted the integrity of QuickBooks, the one program we depend on for accurate financial information, we had to break our ties with Kindful.
During all of the hardships discovered between Kindful and Quickbooks, and the staff hours lost in fixing so many issues, I made an appeal to Kindful asking if they would consider some form of compensation for the staff hours paid to fix the mistakes that could have been avoided if the issues sync feature was set up correctly, and proactively by our contracted specialist and not found after that fact by the technical support person who discovered the problem. They offered a $300 discount for our 2021 renewal, which I again appealed as it did not cover the staff hours paid to fix the mistakes caused by Kindful. They increased that offer to a $600 renewal discount, and that was gracious of them.
As our staff reviewed all that had happened and the cost-benefit Kindful had brought our organization it was determined we would not renew our contract. When I informed Kindful that we were not going to renew, I asked if they would consider prorating our 2020 contract fee and honor the $600 loss of staff hours that was promised as a renewal discount to compensate for the issues we had experienced. I was very disappointed but not surprised when they told us they would not honor any type of financial refund. Therefore, the only conclusion I am left with is the Kindful was not kind to us!
May 12, 2020
Kindful is kind and full of ease
Kindful acts as our donor database for our organization. It is primarily used by our development team while a number of people from other departments have access to it but are not the primary users. We use this to record donations, donor information and pull reports for data analysis and mailing lists.
February 22, 2020
Serving your donors has never been easier with Kindful support!
Our organization utilizes Kindful as a donor management resource. Our fundraising team primarily uses Kindful but several of our key team members such as our executive director and finance department have access as well. Kindful allows us to easily capture donor information and analyze our database to determine how to best leverage each gift.
February 10, 2020
Kindful: a great CRM
We use Kindful as a CRM to manage our donors, programs, events and donations. It is used across the entire organization and it helps us keep accurate records of transactions, donor and constituent data.
February 10, 2020
Kindful has been kind to us
Kindful is helping us manage our donor relations. Our primary use of the software is to manage and grow our donor engagement. Reporting and tracking are the two primary uses. We also use Kindful as a hub for the other software tools we are using. When someone donates, check-in as a guest, volunteers, or goes to one of our events, we port them over to Kindful and attempt to assimilate them further into our organization.
February 09, 2020
Kindful really is kind
Kindful is currently being used to track all our donors and sponsors. I am the only one who inputs anything, but others use it to look up information. We have several fund raisers throughout the year, and Kindful helps to keep us organized. It is also very helpful with our year end reports.
February 08, 2020
Kindful at a glance
The entire organization uses Kindful. We use Kindful for collecting donations and tracking donors information.
February 04, 2020
Helping Small Non-Profits Grow With Kindful-ness
We use Kindful across our whole organization as a CRM and donor management solution. It centralizes our communication, client management, and marketing initiatives.
Kindful is our organization's donor management system. We use it to track all donors' contact information and contribution history. We also use it to assign donor recognition tasks and run development reports. Our development-facing team members use this software.
January 30, 2020
Kindful CRM is the way to go
Kindful is the main CRM that we utilize for donors, customers, and participants for events, etc. It helps us keep all areas of involvement in one place.
January 30, 2020
Kindful for Smaller Nonprofits
Kindful is used to manage donor and volunteer activity for the entire nonprofit. It helps us manage events, communications, and fundraising goals.
May 24, 2019
CRM system of my choice
Our organization uses Kindful as a CRM system to manage our donor database to record donations, gifts, and pledges. Kindful is used by our fundraising department and the system works really well to manage our day to day donor's affairs and donations and outreach program.
December 10, 2018
Kindful is Killer!
Kindful is used by all of our staff to navigate, manage, and engage our donors. Kindful really has made it so much easier to manage our donors, automatic donations, donor profiles, and incoming funds. We use Kindful to know how much funding we will get for our monthly auto-pay donors as well as manual single-time donors.
September 11, 2018
Beautiful Donation Pages, Does All the Basics, Plays Well With Others
Kindful is our CRM for fundraising, outreach, volunteers and event registrants. Its primary use is for fundraising to securely accept online donations, track all donors, and acknowledge donors. We use it across all departments and it effectively streamlines many back-office functions for our organization.