Name: Kiodesk
Price: 0.01 USD
Author: Roboeyelabs

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Org Chart

Procurement

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Virtualization

Dynamic Application Security Testing (DAST)

Electronic Data Interchange (EDI)

Fraud Detection

HTML Editors

IT Service Management (ITSM)

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Password Management System

Relational Databases

Remote Monitoring and Management

Software Defined Networking (SDN)

Traffic Switching

Virtual Private Network (VPN)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Marketing Resource Management

Mobile Marketing

Presentation

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Auto Repair

Equation Editors

Insurance Agency Management

Legal Research

Library Management

OSS/BSS (Operations Support/Business Support)

Real Estate Property Management

Vertical-Specific

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Kiodesk is a customer support software developed by Roboeyelabs that aims to help businesses deliver exceptional customer support. According to the vendor, Kiodesk is designed for businesses of all sizes, from small startups to large enterprises. It is utilized by various professions and industries, including customer support representatives, customer service managers, IT helpdesk teams, sales and marketing teams, as well as e-commerce and online retail businesses.

## Key Features

**Help Desk Platform**: According to the vendor, Kiodesk operates as a fully managed cloud service, providing users with a help desk platform. It allows businesses to track and manage user requests, communicate with customers, and handle customer support related issues.

**Timely and Relevant Support**: The vendor claims that Kiodesk offers tools that enable customers to find timely and relevant support without going through complex processes. Customers can easily access the support they need, reducing frustration and improving their overall experience.

**Increased Agent Productivity**: According to the vendor, Kiodesk provides features that can help increase agent productivity. Agents can efficiently handle customer support by accessing all necessary information and tools in one platform.

**Analytics and Reports**: The vendor states that Kiodesk offers analytics and reports that enable managers to identify key issues in agent performance. This can help managers make data-driven decisions to improve service quality and customer satisfaction.

**Integration with Software Ecosystem**: According to the vendor, Kiodesk is well integrated to work in every software ecosystem. It can seamlessly integrate with existing systems, making it easy to implement and use in corporate environments.

**Collaboration between Support Teams**: The vendor claims that Kiodesk promotes collaboration between support teams. Calls and queries are collated into one hub, allowing team members to view and collaborate on how to handle, prioritize, and manage responses.

**Asset Management and Reporting**: According to the vendor, Kiodesk provides asset management and reporting widgets that are necessary in corporate environments. It helps businesses efficiently manage and track assets, as well as generate reports for analysis and decision-making.

**Multilingual Helpdesk**: The vendor states that Kiodesk offers a multilingual helpdesk, allowing businesses to provide support in multiple languages. This can help businesses cater to a diverse customer base and provide personalized support to customers in their preferred language.

**Team Huddle**: According to the vendor, Kiodesk includes a feature called Team Huddle, which allows team members to collaborate and discuss customer support cases. This can improve communication and knowledge sharing among team members, leading to better customer service.

**Scheduled Reports**: The vendor claims that Kiodesk allows users to schedule and automate the generation of reports. This can save time and ensure that reports are regularly produced for analysis and monitoring.

Basic

ALVAO Service Desk

Clear C2 C2CRM

Kiodesk

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Roboeyelabs

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Kiodesk

Overview

What is Kiodesk?