Kira Reviews

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26 Ratings
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Score 7.8 out of 100

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Andy Mc Donnell | TrustRadius Reviewer
June 25, 2020

AI that provides defined benefits

Score 10 out of 10
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Support Rating

10
Practice consultants are excellent. My practice consultant is always available, listens to concerns, and provides practical advice and guidance. He is also comfortable to say if something is not possible or the functionality is coming, whereas other vendors have led me down rabbit holes. That level of honesty provides an extra level of comfort when selling the software and process internally. In my practice consultant, I have a colleague rather than a vendor, and that is a very important distinction to me. Kira support desk is excellent. Quick responses and helpful follow ups.
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Stephen Allen, FRSA | TrustRadius Reviewer
June 25, 2020

Kira fan

Score 10 out of 10
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10
Excellent. We’ve very strong customer support professionals who deal with everything this from general queries to technical support and training. We have enjoyed many sessions globally which we’ve seen excellent feedback on. Kira have always been very open to collaboration with our other partners and legal tech firms which has enabled us to create excellent solutions for clients.
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Anonymous | TrustRadius Reviewer
June 29, 2020

Overall positive, but somewhat mixed

Score 9 out of 10
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6
We have made several recommendations over the past three years related to pain points for the accounting use case and it felt initially like the feedback was requested but not really prioritized and acted upon. However, I believe this was resolved as I understand KIRA is working on many of the recommendations we made. The account rep is very nice and I enjoy working with them.
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Anonymous | TrustRadius Reviewer
June 29, 2020

My review of Kira

Score 7 out of 10
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6
Overall, they try to assist, but sometimes, what we need and what they can do aren't in synch. Not their fault, perhaps it's our expectations.
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Anonymous | TrustRadius Reviewer
June 27, 2020

A great AI tool with some limitations, a great company to work with

Score 8 out of 10
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10
Customer Support is excellent. The online help portal is probably the best I have ever seen. Great videos with content easily found. The HelpLine is staffed by knowledgeable people. The videos have saved us providing a lot of in-house training, which we would struggle to resource. The account managers really know the product and their law firm clients and share best practices and trends.
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Anonymous | TrustRadius Reviewer
June 25, 2020

Kira: A big law perspective

Score 8 out of 10
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Support Rating

8
  • Our Kira practice consultants are always very responsive and eager to help.
  • The technical support team is incredibly responsive.
  • The depth of support on internal adoption is more lacking.
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Anonymous | TrustRadius Reviewer
June 21, 2020

Kira is a great tool

Score 10 out of 10
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Support Rating

8
We've had excellent support from our customer experience representatives (we've gone through a few!) and I would give them a 10 out of 10. I love their Help Portal and direct people there when they want to learn more about Kira. However, removing the FAQs made it harder to "get a quick answer". Users don't want to find what they're looking for when they just want to remind themselves how to do something. Support has been hit and miss. Sometimes, you get a person who actually reads your request and will follow-up to clarify anything they're not sure they understood about your question. Other times, you get a person who gives an answer that has nothing to do with your question and we end up wasting time with back and forth emails (where they often say the exact same thing, even when it's clear the question is about something else).
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About Kira

Kira is described by the vendor as an award-winning machine learning software that identifies, extracts, and analyzes content in contracts and documents with accuracy and efficiency. From increasing the efficiency of the contract review process to the flexibility of building and integrating solutions together, Kira is designed to allow users to easily extract insights from contracts and documents.

Kira Features

Has featureMachine Learning Technology
Has featureBuilt-In Intelligence
Has featureQuick Study
Has featureAdaptive Workflows
Has featureKira API

Kira Screenshots

Kira Video

Kira Overview Video

Kira Downloadables

Kira Integrations

Intralinks, HighQ, SeeUnity

Kira Competitors

Luminance, eBrevia, Seal Software

Kira Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Kira Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
10%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
60%

Kira Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Kira Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No