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Kixie

Kixie

Overview

What is Kixie?

Kixie is a telephony and VoIP software solution from Kixie.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have praised Kixie for its intuitive user interface, which has been mentioned by several reviewers. They …
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Pricing

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Integrated

$29

Cloud
per user

Enterprise

$55

Cloud
per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.kixie.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

How to Use Kixie's Intelligent AutoDialer

YouTube
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Product Details

What is Kixie?

Kixie is a sales engagement platform that aims to boost sales team performance with reliable, automated calling and texting for Hubspot, Pipedrive, Zoho and leading CRMs.

Kixie is designed to connect agents to prospect naturally and automatically, reveal valuable insights about conversations, and provide dependable service. Kixie features local presence area codes, instant lead-caller, inbound call queues, text templates & voicemail drop.

A free trial is available at kixie.com

Kixie Features

  • Supported: Business calling & texting
  • Supported: Automation & sales engagement
  • Supported: Sales coaching & analytics
  • Supported: Integration with leading CRMs
  • Supported: Award-winning support team
  • Supported: Starts at just $29/mo

Kixie Screenshots

Screenshot of Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting for Hubspot, Salesforce and leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. Empower teams with local presence area codes, instant lead-caller, inbound call queues, text templates & voicemail drop. With Kixie, sales teams have the power to achieve their most ambitious goals. It's better sales, made simple.Screenshot of We’ve revolutionized how salespeople engage with prospects, making it automatic and natural. Kixie’s core benefit for agents lies in its ability to touch leads when they are engaged. In the past, agents simply dialed through a list of numbers, hoping to get someone on the phone. Those 👏 days 👏 are 👏 gone 👏. There are more ways to communicate than ever. People are busier than ever. Kixie helps break through the noise and close deals.Screenshot of With Kixie, sales managers coach stronger teams that close more opportunities. It's a powerful ally for sales managers. The training challenge for sales leaders lies in applying past learning to new deals to ensure as many opportunities as possible are closed. Kixie helps make sure agents are communicating the right message at the right time.Screenshot of At its core, Kixie is a world-class phone & text service designed to help sales teams, anywhere, prosper. Ever heard a sales agent say something like: “If I can just get a lead on the phone, I close the deal nearly every time!” 🤔 The modern sales organization needs more than a dumb dialer. They need an intelligent platform that proactively helps agents connect with leads. A great platform also plays nicely with other systems. With Kixie agents are always one step ahead — and it can be installed in just three minutes.

Kixie Competitors

Kixie Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

(12)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have praised Kixie for its intuitive user interface, which has been mentioned by several reviewers. They find the UI easy to navigate and work with, making tasks simple and efficient.

Extensive Integration Capabilities: Several users have appreciated the extensive integration capabilities of Kixie. They particularly highlight its seamless integration with Hubspot, allowing them to easily record and track their calls within their CRM system. This feature has been highly valued by customers.

Efficient Performance: Many users have highlighted the fast and smooth performance of Kixie, contributing to a great dialing experience. The efficient performance of Kixie has been acknowledged by multiple reviewers, making it a preferred choice for their sales activities.

Layout Inferiority: Some users have expressed dissatisfaction with the new layout, stating that it is inferior to the old one. They believe that certain aspects of the previous layout were better and more user-friendly, impacting their overall experience.

System Issues and Slow Customer Support: Numerous complaints have been raised about frequent system downtime and slow response times from customer support. Users feel frustrated by these technical difficulties and the lack of prompt assistance provided.

Difficulty Setting Up Features and Connection Snapping Issues: Several users have reported difficulty setting up certain features on the platform. Additionally, they have encountered issues with connection snapping, which disrupts their communication experience. These challenges make it harder for users to fully utilize the software's capabilities as intended.

Users commonly recommend Kixie for its ease of use, functionality, and CRM integration. Many users suggest using Kixie as a great VoIP software alternative and praise its seamless integration with HubSpot. The user-friendly nature of Kixie is highly appreciated, making it convenient for calling and keeping track of conversations. Users also highlight the superior functionality of Kixie compared to other dialers, especially with its AI-driven dialing feature. Furthermore, users recommend using Kixie for calling customers through a laptop or desktop due to some limitations in the mobile app.

Additionally, users highly recommend Kixie's excellent support and quick issue resolution, emphasizing its value in providing prompt assistance. Integrating Kixie with a CRM platform is suggested for optimal utilization. Users also express the importance of scheduling a demo and asking for a free trial to experience the benefits of Kixie firsthand. Lastly, the local presence dialer feature in Kixie is highlighted as valuable for reaching international clients and making outbound calls.

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Kixie is currently being used just by the sales team to record calls, and then it gets automatically input into HubSpot. We do not have any metrics on how the call needs to go, nor do we go in-depth about the social aspect of the call.
  • Call quality
  • Easy plug-in to use
  • Simple UI
  • "Power Dialer" doesn't work all the time.
  • Only records; doesn't give any type of analysis.
  • Getting your account set up correctly can be confusing.
Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
  • Recording calls
  • Integrate[s] into our CRM
  • Negative- the "Power Dialer" doesn't load
  • Negative- missed calls because not loading correctly
  • Positive- can call anyone with a click of a button
I am not the decision-maker, [but] I believe we went with Kixie because of the price. Kixie does the bare minimum, but [I] would love more analysis.
Adam Montgomery | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Kixie is primarily being used by our sales and lead generation team. Our sales team was tired of manually logging outbound calls to prospective clients. Before Kixie, our process was inefficient, unorganized, and time-consuming. With Kixie, our sales team no longer needs to do any manual logging or tracking of calls, as it's all done seamlessly and automatically by Kixie. This has given our sales team more time to call and interact with potential clients.
  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
  • There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).
  • The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.
  • It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.
For me, the best kind of services are the ones that you forget about because they work so well in the background. This is what Kixie does so well once it's installed; it's unobtrusive, simple, and does what it is supposed to do in the background. My sales staff no longer has to worry about tracking and logging their outbound or inbound calls because Kixie is installed on their phones and computers.
  • Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
  • My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
  • The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.
Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
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