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Kixie

Kixie

Overview

What is Kixie?

Kixie is a telephony and VoIP software solution from Kixie.

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Learn from top reviewers

Kixie, a versatile dialer

Rating: 9 out of 10
December 17, 2024
Vetted ReviewVerified User
We tested Kixie as an integrated dialer for our CRM. One of the issues we had with our previous dialer was its lack of ability to do voicemail drops, which ate up precious tim...
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Verified user
Team Lead
Kixie1 year of experience

Kixie is a good basic solution

Rating: 6 out of 10
May 16, 2021
IncentivizedVetted ReviewVerified User
Kixie is currently being used just by the sales team to record calls, and then it gets automatically input into HubSpot. We do not have any metrics on how the call needs to go...
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Verified user
Account Manager
Kixie1 year of experience

Increase Productivity and Make More Calls with Kixie

Rating: 9 out of 10
January 8, 2019
IncentivizedVetted ReviewVerified User
Kixie is primarily being used by our sales and lead generation team. Our sales team was tired of manually logging outbound calls to prospective clients. Before Kixie, our proc...
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Adam Montgomery
Consultant - Engineering
Energy Efficiency Consultant
SEMCO
Kixie1 year of experience
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Pricing

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Custom Plan

Custom Pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://kixie.click/TrustRadius

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Full Kixie Platform Demo

YouTube
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Product Details

What is Kixie?

Kixie is a calling and texting platform designed to help revenue teams close more deals, keep customers happy, and enhance productivity. Kixie integrates with a CRM so agents can auto-dial, call, and text with a single click—every interaction is logged automatically on the contact page.


Kixie PowerCall & SMS helps customer-facing teams to increase call efficiency, automate outreach, and provide a better customer experience. The platform recognizes phone numbers on any webpage in Google Chrome, placing a click-to-call button for one-click dialing.


Key Features & Benefits:


✅ Power Dialer – Automatically dial through lists of contacts without manual effort.

✅ Multi-Line PowerDialer – Increase sales productivity by dialing up to 10 numbers in parallel.

✅ AI-Powered Local Presence – Automatically matches outgoing phone number with the local area code of the lead, improving answer rates.

✅ Automated Sales Engagement – Converts the CRM into a sales engagement solution with intelligent auto-dialing and automated SMS follow-ups.

✅ Voicemail Drop – Pre-recorded voicemail messages can be left without waiting for the beep.

✅ Click-to-Call – Instantly calls any number from a CRM or any webpage with a single click.

✅ Call Center Features – Improves customer experience with IVRs, call queues, ring groups, and dynamic routing for inbound calls.

✅ Conversation Intelligence – Offers sales insights with AI-powered call tracking, coaching, and analytics.

✅ Automated Call Logging – All calls, texts, voicemails, and SMS are automatically recorded and stored in the CRM with lifetime call recordings.



Kixie Screenshots

Screenshot of the Kixie revenue communications platform designed to help teams connect with customers at the perfect moment with the right message. Whether in Marketing, Sales, Customer Success, or RevOps, Kixie empowers revenue teams with AI-driven automation and communication tools to enhance engagement and streamline workflows.Screenshot of Kixie’s multi-line PowerDialer, which dials up to 10 phone numbers simultaneously, and automatically. It features AI Human Voice Detection, so users engage with real people while bypassing IVRs and voicemail boxes.Screenshot of some of Kixie's available integrations.Screenshot of Kixie's DNC list compliance is boosted with automated do-not-call regulations, eliminating manual checks and keeping agents focused on conversions.

Kixie Video

Kixie PowerDialer – Quick Explainer

Kixie Integrations

Kixie Competitors

Kixie Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have praised Kixie for its intuitive user interface, which has been mentioned by several reviewers. They find the UI easy to navigate and work with, making tasks simple and efficient.

Extensive Integration Capabilities: Several users have appreciated the extensive integration capabilities of Kixie. They particularly highlight its seamless integration with Hubspot, allowing them to easily record and track their calls within their CRM system. This feature has been highly valued by customers.

Efficient Performance: Many users have highlighted the fast and smooth performance of Kixie, contributing to a great dialing experience. The efficient performance of Kixie has been acknowledged by multiple reviewers, making it a preferred choice for their sales activities.

Layout Inferiority: Some users have expressed dissatisfaction with the new layout, stating that it is inferior to the old one. They believe that certain aspects of the previous layout were better and more user-friendly, impacting their overall experience.

System Issues and Slow Customer Support: Numerous complaints have been raised about frequent system downtime and slow response times from customer support. Users feel frustrated by these technical difficulties and the lack of prompt assistance provided.

Difficulty Setting Up Features and Connection Snapping Issues: Several users have reported difficulty setting up certain features on the platform. Additionally, they have encountered issues with connection snapping, which disrupts their communication experience. These challenges make it harder for users to fully utilize the software's capabilities as intended.

Users commonly recommend Kixie for its ease of use, functionality, and CRM integration. Many users suggest using Kixie as a great VoIP software alternative and praise its seamless integration with HubSpot. The user-friendly nature of Kixie is highly appreciated, making it convenient for calling and keeping track of conversations. Users also highlight the superior functionality of Kixie compared to other dialers, especially with its AI-driven dialing feature. Furthermore, users recommend using Kixie for calling customers through a laptop or desktop due to some limitations in the mobile app.

Additionally, users highly recommend Kixie's excellent support and quick issue resolution, emphasizing its value in providing prompt assistance. Integrating Kixie with a CRM platform is suggested for optimal utilization. Users also express the importance of scheduling a demo and asking for a free trial to experience the benefits of Kixie firsthand. Lastly, the local presence dialer feature in Kixie is highlighted as valuable for reaching international clients and making outbound calls.

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(1-1 of 1)

Increase Productivity and Make More Calls with Kixie

Rating: 9 out of 10
Incentivized
January 08, 2019
AM
Adam Montgomery
Energy Efficiency Consultant
SEMCO (Renewables & Environment, 51-200 employees)
Vetted Review
Verified User
Kixie
1 year of experience
View profile
Use Cases and Deployment Scope
Kixie is primarily being used by our sales and lead generation team. Our sales team was tired of manually logging outbound calls to prospective clients. Before Kixie, our process was inefficient, unorganized, and time-consuming. With Kixie, our sales team no longer needs to do any manual logging or tracking of calls, as it's all done seamlessly and automatically by Kixie. This has given our sales team more time to call and interact with potential clients.
Pros
  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
Cons
  • There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).
  • The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.
  • It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.
Likelihood to Recommend
For me, the best kind of services are the ones that you forget about because they work so well in the background. This is what Kixie does so well once it's installed; it's unobtrusive, simple, and does what it is supposed to do in the background. My sales staff no longer has to worry about tracking and logging their outbound or inbound calls because Kixie is installed on their phones and computers.
Kixie Feature Ratings
Return on Investment
  • Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
  • My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
  • The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.
Alternatives Considered
Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
Other Software Used
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