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Klaviyo

Klaviyo

Overview

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that…

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Recent Reviews

Best ESP for the Value

10 out of 10
November 21, 2022
Incentivized
We use it to support our eCommerce marketing efforts. The goal is to nourish the customer relationship, and we use it for all our flows, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Mobile optimization (80)
    8.7
    87%
  • Dashboards (81)
    8.5
    85%
  • List management (83)
    8.3
    83%
  • Email deliverability reporting (83)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.klaviyo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.3
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.3
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.3
Avg 7.6

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.9
Avg 7.6
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Product Details

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that make customers feel seen. From mom-and-pop shops to established companies, Klaviyo states businesses like Dermalogica, Living Proof, Solo Stove, Citizen Watches, and more than 110,000 other paying users leverage their platform to acquire, engage, and retain customers—and grow on their own terms. Learn more at klaviyo.com.

Klaviyo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Third-party software integrations

Additional Features

  • Supported: SMS Marketing
  • Supported: Mobile Push Notifications

Klaviyo Screenshots

Screenshot of Web forms to grow contact listsScreenshot of Personalized recommendations that resonateScreenshot of Smarter targeting. Deeper personalization.Screenshot of Display of how performance stacks up against peers

Klaviyo Videos

Klaviyo Overview
Klaviyo Demo Video

Klaviyo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesGerman, English, Finnish, French, Italian, Japanese, Dutch, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

Klaviyo starts at $20.

Mailchimp, Iterable, and Emarsys are common alternatives for Klaviyo.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.4.

The most common users of Klaviyo are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(219)

Attribute Ratings

Reviews

(1-25 of 84)
Companies can't remove reviews or game the system. Here's why
Solomon Poon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well suited - ecommerce stores especially which require segmentation for personalization of email flows (eg. onboarding sequences). Highly recommend for Shopify stores especially

Not so well-suited for B2B service businesses serving small amounts of clients
Michelle Fetsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is an awesome tool for driving customer engagement, retention, and revenue. I don't always find the flow build-outs super easy and wish we had an account manager. I would love more personalized recommendations and in-person workshops.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Well suited for businesses with email and SMS lists who are advertising. Less suited for businesses that don't rely on heavy touchpoints with customers.

We find most businesses would benefit from having this type of product but not sure for businesses that don't rely on marketing. We love it so far!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is an amazing platform if you are looking to grow your business through email campaigns, automated flows, and SMS. The platform simplifies the steps it takes for creating and scheduling email campaigns, setting up automated flows, and managing analytics through your dashboard. There is a plethora of resources to help spark email inspiration, live trainings from Klaviyo to help share best practices, resource guides to help create new flows, etc. Klaviyo is great to really utilize your customer data to retarget them and keep them engaged!
Aman Bhatia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is a best email marketing solution in my case because I want to integration it with Salesforce and my website which klaviyo offers in a very easy manner. I found Klaviyo less appropraite when I have to make very advance level or say very professional. Email template that time visual email editor is not able to provide all such things which I want to add in my template such as drag and drop features but it would be good in case you have coding knowledge.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Excellent for email & SMS combined, more efficient email builder (fast, responsive, drag & drop even from desktop directly into email body, etc), can create a segment based on future actions (like creating a dynamic segment for non-opens of a campaign that hasn't been sent yet, so I can schedule the original email and followup email in advance, whereas in Mailchimp I had to wait until the original email was sent before I could create the non-open segment.)
Score 9 out of 10
Vetted Review
Verified User
It's easy to configure and set-up from the automated flows to the email templates. You don't necessarily need to be an HTML expert or engineer to use this. It may not necessarily be as suited for complex data architectures where data flows from multiple streams.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think Klaviyo is best suited for the mass majority of businesses. They have a great platform that is easy to navigate with pre-built templates. However, I think they were a little late to the game with SMS and how to send out abandoment flows with both sms and emails.
Ricardo Acevedo Teran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo lets you start small and grow your way into the tool. At the beginning it might be a little too much, but it will easily start to become second nature so in my opinion this is a tool that works for someone who is just starting their ecommerce website or for the seasoned veteran with millions of monthly emails.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The application integration with Shopify is easy to implement and robust. However some core features including how the flow filters work and the email editors are in need of improvement to make them more user friendly. An admin user should not have to read complex help articles to setup up simple flow filters. Klaviyo support is kind of helpful, but typically it requires several back and forth messages to get the help needed to fix issues when things don't work as expected.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo may not be the best fit for everyone. It can be relatively expensive compared to other email marketing platforms, so it might not be ideal for small businesses with limited budgets. Additionally, the reporting features could be more advanced for those who require more detailed analytics.
Brett Riley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you have are in e-commerce or retail and have an email list of customers above 10k people, I would highly suggest Klaviyo, as one person is able to build robust email flows for increased conversion, customer retention, and creative promotion using both SMS and email interchangeably.
Corey Victoria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At the last company I worked for, Implementing Klaviyo increased our topline revenue by $30k within the first 4 months. This was a significant addition to our growth path and continues to improve. It also has allowed consistent branding for our customers, which is extremely important when considering the customer experience.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is the perfect tool for brands looking to start with email and SMS marketing or those looking to make a change from their current tool stack. This tool is extremely easy to use and Klaviyo provides everything you need if you are new to the space on how to be successful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Perfect for any business with 100+ customers. It allows them to scale, keep in touch and bring in more business. Not only that, but it saves hundreds of hours doing so and recoups lost profits. I would describe Klaviyo as a salesperson that never gets tired, with good copywriting, emails can be even more effective.
Score 10 out of 10
Vetted Review
Verified User
It is very well suited to create automated flows for users that might not respond quickly to email. It allows the user to filter based off the user's behaviors in past emails, so it's easy to follow up with them. It's maybe not perfect if you want to experiment too much with email templates.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is better than Mailchimp and adobe Marketo for example as it is way more user friendly. Easier to create and deploy emails. Their segmentation is easy to understand and to develop for a beginner marketer. It is a great tool for someone who isn't an email pro since it's very user friendly. It's not great with reporting as even the custom reports you have to compile and then in excel maneuver everything to get certain rates that you are looking for. It could be much easier to report drag and drop structure and they don't have that.
Michael Morgenstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is best suited if you want to send your customers a coupon or discount code. Even more so if you're rewarding loyal customers because it's truly hard to get a customer to take out their credit card and purchase from you online. Once they do that, make sure they stick around! Klaviyo will be right there with you for that!
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