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Klaviyo

Klaviyo

Overview

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that…

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Recent Reviews

Best ESP for the Value

10 out of 10
November 21, 2022
Incentivized
We use it to support our eCommerce marketing efforts. The goal is to nourish the customer relationship, and we use it for all our flows, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Mobile optimization (80)
    8.7
    87%
  • Dashboards (81)
    8.5
    85%
  • List management (83)
    8.3
    83%
  • Email deliverability reporting (83)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.klaviyo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.3
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.3
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.3
Avg 7.6

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.9
Avg 7.6
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Product Details

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that make customers feel seen. From mom-and-pop shops to established companies, Klaviyo states businesses like Dermalogica, Living Proof, Solo Stove, Citizen Watches, and more than 110,000 other paying users leverage their platform to acquire, engage, and retain customers—and grow on their own terms. Learn more at klaviyo.com.

Klaviyo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Third-party software integrations

Additional Features

  • Supported: SMS Marketing
  • Supported: Mobile Push Notifications

Klaviyo Screenshots

Screenshot of Web forms to grow contact listsScreenshot of Personalized recommendations that resonateScreenshot of Smarter targeting. Deeper personalization.Screenshot of Display of how performance stacks up against peers

Klaviyo Videos

Klaviyo Overview
Klaviyo Demo Video

Klaviyo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesGerman, English, Finnish, French, Italian, Japanese, Dutch, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

Klaviyo starts at $20.

Mailchimp, Iterable, and Emarsys are common alternatives for Klaviyo.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.4.

The most common users of Klaviyo are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(218)

Attribute Ratings

Reviews

(1-25 of 84)
Companies can't remove reviews or game the system. Here's why
Michelle Fetsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Building a funnel of customers + engaging them
  • customer engagement & retention
  • driving revenue
  • making recommendations specific to our account
  • having a account manager
  • if content is an email is accidentally deleted, there's no backup or way to get it back
  • host in person workshops to help brands per category drive more revenue
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Email Super Hero
  • In-depth Email Analytics
  • Email Scheduler
  • Amazing Template Examples
  • Email Content Creation
  • At times the platform isn't as intuitive as you would like. Take the time to be onboarded and play around in the platform to get the hang of things. Utilize Klaviyo's resources and attend their live training sessions to help navigate the platform and implement best practices they recommend.
  • Can be pricey depending on company and email list.
  • Customization is limited at times. The brand font we utilized on all branded content wasn't available through Klaviyo. Previously we would have to go through the back end to implement our branded font, import our font, or create content on another platform to utilize our font.
Aman Bhatia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I have Integrated Klaviyo with my Website and with Salesforce which works simultaneously. This integration is happened very easily as In klaviyo we have flows through which we can do automations and set webhook integration with no code activity.
  • Klaviyo helps me to measure the success of email campaigns.
  • Klaviyo helps me to automate the manual tasks with the helps Flows in it which is very easy to use as it has a very easy to understand user interface and no coding reuired.
  • The point I dislike is when we create automation using workflow some trigger points are not present. So for the trigger point which are not present while creating webhook using flow is very difficult to send data to other system in my case I am sending data to Salesforce.
  • Klaviyo offers Testing functionality but only some fetaures or things to test that could be improved. Currently, We can only test subject lines, sender names, and content . So they will provide additional elements to test as well such as email templates, call-to-action buttons would be better to provide more insights for improving campaign performance.
  • While Klaviyo provides a visual email editor but the editor has lacks advanced design features, such as a drag-and-drop builder or the ability to customize layouts and sections extensively. Enhancing the email editor with more design flexibility and modern templates could make it easier for us to create professional-looking emails without relying on custom HTML/CSS coding.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Email builder
  • Advanced segmentation
  • Campaign scheduling
  • Only thing I liked about Mailchimp was being able to create a segment within the campaign, whereas in Klaviyo you have to create it outside of the campaign. Just a few more clicks.
Score 9 out of 10
Vetted Review
Verified User
  • Easily configure pop-ups to capture email opt-ins
  • Template options to help build out email flows and campaigns
  • Easy segmentation options
  • Being able to update/edit a trigger within in existing flow
  • Default report ideas/options
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Decrease churn with abandoned cart flows
  • Increase loyalty program compliance
  • Increase reviews
  • I would like more integration with Shopify without adding additional applications, for example, gift cards.
  • Text replies must be exact and it's impossible to predict exactly what and how a customer will write back. Predictive sentiment would be a great addition.
  • I would like the ability to add loyalty points to bottoms of emails.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Central place to manage email contacts
  • Create and schedule email newsletters
  • Create segments base on customer activity/behaviour
  • Email WYSIWYG editor is buggy, even the "new" editor
  • Flow filters are unnecessarily complicated, unintuitive and not user friendly
  • Should be easier to setup rules to remove specific segments of users as "active" in order to keep the subscription level reasonable.
November 21, 2022

Best ESP for the Value

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great flow builder
  • Possibility for custom events
  • Great analytics
  • Better email builder
  • Better exports for analytics or integrations with data software
  • Calendar view of campaigns
Brett Riley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Audience segmentation
  • SMS engagement (one-to-one messaging)
  • Predictive behavior analysis
  • Email design
  • Email flows based on audience behavior
  • It’s a more expensive option
  • No mobile app
  • Email and sms list growth is lacking compared to Attentive
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to write newsletter emails with.
  • Great for building flows to take customers through journeys
  • Good analytics to look sat results.
  • Building emails, it's clunky and sometimes things don't save.
  • In general, the platform feels a bit clunky and not as smooth.
  • Option to download emails as pdf.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • segmentation
  • personalization
  • creative builder
  • Does not have default for donotreply email (have to create your own)
  • Pixels aren't great on website for capturing all abandon cart emails
  • analytics - better way to summarize reports
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