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Crisp Real-Time Risk Intelligence from Kroll

Crisp Real-Time Risk Intelligence from Kroll

Overview

What is Crisp Real-Time Risk Intelligence from Kroll?

Crisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since…

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Recent Reviews

TrustRadius Insights

Businesses using Crisp Real-Time Risk Intelligence from Kroll have reported solving a variety of problems, making it an effective tool …
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Pricing

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What is Crisp Real-Time Risk Intelligence from Kroll?

Crisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since the May 2022 acquisition.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Crisp Real-Time Risk Intelligence from Kroll?

Crisp Real-Time Risk Intelligence from Kroll Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Businesses using Crisp Real-Time Risk Intelligence from Kroll have reported solving a variety of problems, making it an effective tool with multiple use cases. Users have praised the software's ease of use and flexibility, particularly for sales, marketing, and customer service. Crisp has also been lauded as a more affordable alternative to Intercom, offering similar features and reliable customer support.

Users have found that the software is useful for website chat, email campaigns, knowledge base creation, and customer onboarding processes. By routing conversations based on specific characteristics, businesses can provide personalized service to their customers and improve lead generation efforts. The ability to communicate through various channels including Facebook, Twitter, and email has also made it easy for businesses to reach their audience where they are most active.

Crisp's features such as helpful bots and automated campaigns coupled with its seamless integration with Slack make it possible for businesses to quickly address customer questions and improve response times. Additionally, users have reported improved tracking of customer issues which makes it easier to follow up with customers in a timely manner. Overall, users have benefitted from Crisp's ability to handle all customer-facing communication while generating sales and increasing customer happiness.

Based on user reviews, the following are the most common recommendations for Crisp:

  • Users recommend taking advantage of Crisp's 14-day trial to explore its features and functionalities.
  • Several reviewers have mentioned that Crisp is a simplified and cheaper alternative to Intercom, making it a cost-effective choice.
  • Users suggest reading Crisp's documentation as it provides helpful information on using the platform effectively.

These recommendations highlight the value of trying Crisp through its trial period, its affordability compared to Intercom, and the usefulness of its documentation.

Reviews

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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Crisp is a great Intercom alternative that has 95% of the functionality at a fraction of cost. It's a perfect tool for both sales and support departments: proactive conversations, chatbots, and an unlimited number of live agents make huge differences for both of the use cases.
  • Intuitive chatbot functionality
  • Unlimited number of live agents at one fixed price
  • Real-time assistance with cobrowsing feature
  • A decent number of integrations with popular tools
  • Number of native integrations could be bigger
  • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool.

Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues
  • Chat bots
  • Magic browse, which allows to see users screen real time
  • Unlimited seats on the "unlimited" package
  • Radically increased conversion rates due to proactive chat bots
  • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
  • Saved hours of time of support team
  • Intercom, Freshworks CRM (formerly Freshsales) and Drift
Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price.

Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website.
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