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kvCORE

kvCORE

Overview

What is kvCORE?

The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.

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Recent Reviews

TrustRadius Insights

kvCORE is widely used by real estate agents and brokerages for a variety of purposes. Users rely on kvCORE to effectively manage their …
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kvCORE Review

5 out of 10
June 22, 2022
I used kvCORE 8 years ago with another real estate firm and was truly excited to learn this would be our CRM. Unfortunately, this has been …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is kvCORE?

The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://i.insiderealestate.com/kvcore…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

My 5 Favorite RE Tech Features!! KVcore Demo

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kvCORE Playbooks - How to use kvCORE Playbooks to get real estate leads

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kvCORE Pricing - HUGE Discount for eXp Realty - What's the Price Difference?

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kvCORE SETUP TRAINING Videos - Drip Campaigns | Property Boost LEADS [TUTORIAL]

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kvCORE Training Videos - Top FIVE Things To Do On kvCORE Today!

YouTube
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Product Details

What is kvCORE?

kvCORE is a real estate platform that helps brokerages, teams, and agents to scale and grow:

kvCORE features:

1) Dedicated IDX websites for all offices, teams, and agents - equipped behavioral intelligence, automation, and chat.

2) Smart CRM bubbles up top priorities for agents in one single dashboard.

3) Mobile app enables agents to wake up to warm leads right on their phone everyday.

4) Marketing automation system provides agents mass email + text, video messaging, power dialer, and pond accounts.

5) Social sharing tools drive exposure of listings.

6) Business analytics suite creates tight transaction integration and automation for payouts.


kvCORE Features

  • Supported: Smart CRM
  • Supported: IDX Websites
  • Supported: Auto Nurture Campaigns
  • Supported: Mass Email + Text + Video
  • Supported: Mobile App + Dialer
  • Supported: Lead Gen Tools
  • Supported: Listing Marketing
  • Supported: Squeeze Pages
  • Supported: Behavioral Intelligence + Automation
  • Supported: Integration Ready
  • Supported: Voicemail Drop w/BombBomb
  • Supported: Pond Accounts
  • Supported: Business Analytics Suite
  • Supported: Social Sharing Tools

kvCORE Screenshots

Screenshot of IDX websites for all agents - with behavioral intelligence & chat.Screenshot of Smart CRM bubbles up top priorities each day in 1 dashboard.Screenshot of Agents wake up to warm leads right on their phone.Screenshot of Mass Email + Text, Video Messaging, Power Dialer, Pond Accounts + MoreScreenshot of Drive listing exposure with seamless social media sharing.Screenshot of Tight transaction and business analytics integration.

kvCORE Video

Quick overview of the kvCORE platform.

kvCORE Competitors

kvCORE Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.

Boomtown, MoxiEngage, and Chime CRM are common alternatives for kvCORE.

Reviewers rate Support Rating highest, with a score of 2.

The most common users of kvCORE are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(34)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

kvCORE is widely used by real estate agents and brokerages for a variety of purposes. Users rely on kvCORE to effectively manage their schedules, ensuring that they stay on top of important tasks and maintain consistent contact with leads. The software's lead generation and auto-marketing capabilities are highly valued by users, particularly the lead gen squeeze page feature which generates a significant number of leads for their businesses. The kvCORE app is also greatly appreciated as it allows users to receive instant notifications on their phones, enabling quick and convenient responses to new leads, questions, or texts.

For eXp Realty agents, kvCORE serves as an essential tool, providing each agent with their own dedicated agent system, website, and CRM. Many users consider kvCORE to be their primary customer relationship management solution, using it as a hub for marketing campaigns such as mass texting, mass emailing, and video sharing. It has proven instrumental in streamlining business processes and taking businesses to the next level.

Additionally, entire organizations utilize kvCORE as a comprehensive system for CRM, lead generation, sales opportunities, and client management. The software helps prevent missed opportunities through automated communication and prompts for manual follow-ups. Despite some complexities reported by certain users in terms of training and customization processes, many appreciate the depth and usefulness of kvCORE in various aspects of their real estate business.

While there have been reports of challenges such as difficulties with lead imports when switching brokerages and complaints about the training process, other users have found success in using kvCORE for creating marketing materials, generating leads, and closing deals. It is worth noting that the software may be better suited for large enterprise brokerages due to its advanced features but can still be beneficial for individual agents who wish to drive leads through paid campaigns and automate communication efforts.

It is important to mention that some users have expressed concerns regarding customer support experiences and perceived lack of integrity from the company. Additionally, there have been instances where auto-replies to customers became obnoxious, leading to requests for unsubscribing. Furthermore, while kvCORE offers valuable services, it comes at a cost and some users have highlighted the need for better support in order to fully utilize its advanced system.

Overall, kvCORE is widely used by organizations and individuals for lead generation, client management, and communication. While experiences and satisfaction levels may vary, many real estate professionals find value in the software's features.

Automation Efficiency: Users have expressed that kvCORE's automation feature is incredibly helpful in managing leads, with some mentioning how impressed they are with the software's ability to automatically send texts and emails based on lead actions. This automation has made lead management more efficient for users.

Easy Lead Generation: Many users highly praise kvCORE's squeeze page feature, noting that it simplifies lead generation by handling all the necessary steps, such as capturing contact information, sending relevant homes, and even sending automated thank-you texts. They appreciate how this feature ensures no potential opportunities fall through the cracks.

Organizational Assistance: Users value how kvCORE helps them stick to a daily schedule by providing tasks to complete each day. By logging in and following the instructions provided, users can easily perform actions like calling leads or creating market reports. This feature simplifies lead management and helps users stay organized and on task.

  1. Lack of Customization Options: Some users have expressed a desire for better customization options for their websites in kvCORE. They feel that the current templates do not offer enough flexibility to truly reflect their brand and unique selling points.

  2. Slow Support Response Times: Several users have mentioned that they would like quicker response times from the support staff at kvCORE. They find the current wait times for support chat to be long and prefer more timely assistance when they encounter issues or have questions.

  3. Non-Intuitive User Interface: Users have commented that they find the software interface of kvCORE to be non-intuitive and not designed with regular users in mind, but rather geared towards software engineers. They believe that improvements could be made to make it more user-friendly and easier to navigate, especially for those without technical backgrounds.

Users commonly recommend the following for KvCORE:

Invest time in training: Users suggest dedicating a good amount of time upfront to learn how to use KvCORE effectively. They recommend watching training videos, signing up for training webinars, and utilizing all the training material available. Users advise investing in training to become proficient with KvCORE's features and recommend joining the mastermind group and relying on customer support for assistance.

Utilize all features and possibilities: Users highly recommend exploring the possibilities of KvCORE to enhance business communications. They suggest setting up customers on drip campaigns to stay in touch and recommend switching to KvCORE for better lead tracking and marketing plans. Users also advise utilizing the Smart CRM feature of KvCORE and recommend running through basic training and importing contacts to the CRM immediately.

Take advantage of resources: Users highly recommend taking advantage of the help available for learning how to use KvCORE. They suggest watching tutorial videos in the system and on YouTube, as well as attending webinars and researching all the benefits offered. Users also advise finding someone experienced with the software to show you how it works and suggest spending time playing with the features of KvCORE on a daily basis.

Overall, users recommend investing time in training, utilizing all features of KvCORE, and taking advantage of available resources to make the most of this system for website management, dialer, CRM, lead gen, and more.

Attribute Ratings

Reviews

(1-25 of 25)
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Score 1 out of 10
Vetted Review
Verified User
Incentivized
Red Flag!! Think twice if you are considering to use kvCORE. The most un-safe CRM I ever used, not recommend at all. kvCORE deleted my account without any pre-warning or notice, i lost all my database from the ads i spend over $13k in additon to all the open house leads i have done in 2023.,lately my office paid the fees as requested for data restoration, disappointingly 1 month later after paid, still no recover of my loss, Big big red flag for such un-safe CRM!!! kvCORE not really help but caused a big problem to my business.
  • not really help but cause big loss to my business
  • big safety concerns to loss my database which never happened with my other CRM before!! Also if you are individual users the cost is super high which is not worth,
Data security is the big concerns for my experience with kvCORE, this company could delete your account without any pre-notice or warnings. I signed up kvCORE under my company 's account and spend tons of time to learn the system and I spend over $13k on ads to generate the leads and all database stored in kvCORE, somehow I noticed my account was deleted Jan.03.2024 and I lost all my leads and database since than, My office and myself contacted kvCORE for several times and paid the data restoration fee and disappointingly , one month later after the requested fee paid to kvCORE, No any progress on my data restoration , 3 month I was unable to access my database, potentially lose 5 deals from the hot leads, very disappointing experience, i am sharing my bad experience with kvCORE here and hopefully this nightmare will never happen to anyone else!!
Danny Bolton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
The lead routing software is an absolute joke - if you don’t respond within 3 minutes to a lead sent to you at 3am you lost the lead and get shoved to the bottom of the list for being “non-responsive.”<br>The forced automated responses when you enter a new lead is pathetic, and I have lost clients because they were being slammed with emails and texts I didn’t even know were being generated. You can turn it off, but only if you know that it was turned on by the system automatically in the first place. <br>The CRM works well, but it’s kind of scary how invasive it gets into your clients’ lives.
  • Holds client information and touch points
  • Organizing clients based on personal tags
  • Stop automatically forcing all of my clients into a drip campaign with tons of emails and texts.
  • Ensure leads sent to agents aren’t only after 2am - some of us have to sleep, and refuse to have our phone on in the middle of the night.
  • Longer response times to accept leads. 3 minutes is pathetic - if I were shopping for a house and someone called me 3 minutes after I clicked I liked a house, I would actually be disturbed.
The lead routing software is an absolute joke - if you don’t respond within 3 minutes to a lead sent to you at 3am you lost the lead and get shoved to the bottom of the list for being “non-responsive.”The forced automated responses when you enter a new lead is pathetic, and I have lost clients because they were being slammed with emails and texts I didn’t even know were being generated. You can turn it off, but only if you know that it was turned on by the system automatically in the first place.
TJ Martin | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
We use kvCORE as our primary company website as well as the CRM, Google PPC and Social network lead gen system. We have tried to use it for CMA's and listing promotions as well. This is sold as an all-in-one suite that will easily allow all your needs to be met from one dashboard with minimal training. We have found that every aspect of the system we have tried using has either been so difficult to learn or, more often, in my experience, completely incapable of functioning as needed according to tech support that we don't use most of the system at all and rely on other systems we have to pay for on top of kvCORE.
  • Support AI bot is good at replying within 1 to 24 hours but never sooner
  • Gives you daily reminders to call people you have already identified as not to be called
  • Provides an attractive IDX web site that is down almost as often as it works
  • Provides a search alert feature for clients that won't allow you to set up searches with custom criteria more than one option per search
  • Email feature could allow you to send with an attachment
  • In my opinion, support could help find resolution or answers to simple problems in less than 3 weeks average, difficult issues take longer and often never get resolved.
  • Prospect search alerts could allow reasonable functionality, Cannot set up a search for a 1 story, 1.5 and a 2 story home only. In my experience, this request will land no results because each one cancels the other out and the system will not allow to set up a search for one or the other. We were informed by support after months of trouble with this that it won't be fixed likely ever because no other brokers want to be able to set up searches with that type of customization.
  • Provide a dashboard for company and personal account settings that allows you to see what your money is being spent on. In my experience, there are tons of add ons and as soon as you sign up for one you never get to see what you're paying for. You have to go through, in my opinion, the horrible support system to try and learn what you have and cancel or add things. Very user unfriendly and feels like they are trying to scam extra charges to your credit card.
  • In my experience, the system is so difficult to use that it's hard to get agents to use it. The ones that do get discouraged pretty quickly when the simple basics don't function regularly and the advanced features are often so difficult to figure out that the agents give up before they even figure out if they do work or not.
  • In my opinion, the quality and quantity of the very expensive PPC ad leads are very poor. Majority have no phone and bad email is very common as well. In my experience, when we switched our PPC ads to kvCORE we doubled our ad spend and immediately started getting half as many leads and most with no contact info. I feel they do make you agree to a year contract before allowing you to see how bad their leads are. This is clear why after using this for 6 months.
  • If you have support questions, in my opinion, the chat box bot is worthless because even though it's AI it still doesn't respond in a timely matter. It seems like the system watches to see when your browser activity stops and then responds to you. In my experience, when you don't reply immediately it asks if you're still there then it closes your support request out. Even if you're still on the computer working you don't see this unless you're in kvCORE watching the support box. Who in business has time to sit for hours on end watching a support box window, especially one that almost never has any answers for you?
  • The sales department for kvCORE is great and they will make it look like a total game changer, which it is. In my opinion, the problem they hide from you is that it changes the game to one where you start losing unless you find another system quickly to cover all the bases that kvCORE doesn't. My understanding is that the custom plan that you can't get unless you're over 100 agents may have better support and allow you to customize the system to actually work. On the lower plans for smaller brokerages and teams, I feel this is a nightmare of a system. So robust with features that do you no good because, in my opinion, they don't function as advertised.
I think if you have a very large brokerage and can afford to pay for a fully customized set up then it may be worthwhile. I would make sure you have a dedicated support team, not an account manager. In my opinion, the account managers are worthless and will not respond most of the time. We are on our second account manager in 9 months of using the system and cannot get in touch with him. In my experience, the account managers have no knowledge of how the system works or how anyone in real estate would want it to work. Obviously, I can only say this for the two managers we have had so far. I would steer clear of this system unless you want to spend a few thousand a month for a system that, I feel, will impede your business rather than improve it.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
I use kvCORE as a CRM to follow up with clients and set up campaigns. It automates my business for me. The problem is, in my opinion, the campaigns are very generic and most Sales Agents are using this program, so everyone has the same thing. I think this program is a cash cow and tries every way possible to milk you for more money. In my experience, it falls flat by not being responsive with problems, and the entire system is riddled with bugs. Some so basic, and completely on purpose such as lot letting you get coming soon listings for buyers. From what I understand, apparently, this feature was removed by some, in my opinion, genius within the company willingly.
  • In my opinion, thinking of new useless ways to milk more money from subscribers
  • In my experience, customer service reps not knowing the products available, or even being helpful assisting you. They put a ‘ticket in’ and nothing gets fixed.
  • In my experience, constant bugs and problems. Very consistent with this one
  • Literally everything. I think their free websites are terrible. Good luck getting it to pop up well on a google search.
  • In my experience, their campaigns are useless on their own.
  • In my opinion, Support is terrible
  • Emails lack options to add attachments
  • System doesn’t remove duplicate clients
  • In my experience, when you transfer a lead, they will keep getting the previous agents campaigns. I think this is super confusing for consumer and terrible for agents since you need to constantly babysit kvCORE.
I think it’s well suited if you have too much time on your hands and feel the need to watch and monitor this like a toddler. If you’re alone and need to speak to someone, I think customer service will be great company because, in my experience, there’s always a problem. In my experience, they will get back to you with some useless advice, or comment that doesn’t help in any way, but at least you have someone to talk to. I think if you generally hate yourself and need to feel worse, this program will help with that too!
Score 1 out of 10
Vetted Review
Verified User
Do not use this company. kvCORE will tell you all the great things it can do to get you to sign up then not deliver anything close. This is a product much better suited for large enterprise brokerages but they will tell you it's great for smaller brokerages. Then they try to get you to scale your company. The articles they write on your social media are poorly written with many paragraphs just repeatedly cut and pasted. Any complaints are met with "we don't write the articles and have no control over the content". The communications to any leads are so poorly communicated that you will start to receive 1 star ratings and reviews. I was promised an account manager to help me set up my website, no one contacted me for over 1.5 months when I begin to ask to cancel the subscription. There is dismal communication with anyone other than their chat reps, who will basically tell you anything. Their so called proprietary lead system that allows you to market listings to other states will only get you angry callers who never contacted you and have no interest in your listings. The most communication I received from them is you are locked in for one year and need to make sure you pay your monthly fees.
I would never recommend anyone to kvCORE. Their bait and switch methodology for getting you to sign up with them is the worst thing a company can do to a small brokerage.
Score 1 out of 10
Vetted Review
Verified User
CMA, Lead generation, etc is what it's for. I don't use it anymore than I need to. Fortunately I'm not required to to use it. But it's provided by my brokerage. I wish it was user friendly. I pay to use it as part of my monthly desk dues. I get my leads out of kvCORE & take those elsewhere.
  • Not one thing!
  • It sends unwanted canned responses to potential clients that you haven't approved. You must figure out how to use it to make them stop. This was day 1.
  • If you like to learn using many many different videos to learn a product, then this maybe for you.
  • As costly as I'm told kvCOREis for our brokerage, perhaps a training done done by a real live kvCORE trainer would be an excellent start.
  • Having kvCORE up where the different components can be used separately. It very all-or-nothing now.
  • Make it more user friendly.
I can't name one thing I like about using kvCORE. It has so many moving parts. This was what was offered by my brokerage & the training is all via long online prerecorded training sessions. I gave them many hours before I decided it would be more advantageous to take my leads & not use any part of kvCORE.
July 20, 2022

A CRM on Steroids

Sally Liddicoat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
KVCore has been a vital part of our company for several years. We use it to manage all of business leads, customers, clients and our sphere of influence. It is very easy to miss out on an opportunity to do business with someone when you get busy in real estate. KVCore helps to prevent missed opportunities by automating some communications so agents don't drop the ball. In addition we use it to prompt tasks and manual follow up to add the human touch. Not only does it help prevent lost opportunities, it help create opportunities that might not otherwise have materialized.
  • Communication
  • Follow Up
  • Engagement
  • None that I can think of
KVCore is amazing for sales and general client and customer communication and follow up.
Grace Bitzer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
kvCORE completely changed how I do business. It has helped me take my business to the next level by helping me streamline my business. It can take a while to get everything up and running, but if you hunker down and knock it out, you will be up and running in no time. I am so happy with everything the software has to offer. Not to mention, the support team is absolutely fabulous.
  • Reminds me to follow up with clients.
  • Runs fantastic ads on my listings.
  • Helps me gain more contacts / leads.
  • More initial training - like pop up tabs that walk you through the webpage.
  • More help setting up my custom webpage.
  • More guidance with campaigns.
I love that I can integrate my other paid lead sources directly to kvCORE. From start to finish, I know that through my kvCORE campaigns everything will be tracked and streamlined to aid me in providing the best service to my clients.
Jeff Rayno | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use kvCORE as my primary customer relationship management solution. I also use it as a hub for my marketing campaigns as well. It is good for mass text, and mass emails and you can even send video over it which is a very nice feature to have. I would recommend it as the best CRM software for REALTORS.
  • Artificial intelligence is very intuitive.
  • The mass texting and email is very effective especially when you use hashtags.
  • The Squeeze pages are easy to make and link to your social media.
  • The search capabilities within the software work very well.
  • The artificial intelligence sometimes says things an agent wouldn't say.
  • The system doesn't verify phone numbers well enough.
  • The prices for some services to export marketing are a little pricey.
Two times I got a house sold because the AI hooked the person to start conversing. It is shocking when you see it happen. The daily disbursement (out of our MLS feed) of houses that are based on criteria chosen by the user. People love that. A linear record of all transactions with the client is visible via a scroll bar.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Keeps me up to date on client activities. Tells me when to call clients.
  • Feeds information to clients automatically.
  • tells me when to call prospects and leads.
  • keeps me informed on client activities.
  • Quicker response by support staff.
  • Easier methods for revising drip campaigns.
kvCORE is best at keeping clients and prospects engaged. It keeps track of homes that people view online and automatically adjusts search criteria to match their searches. People think that I am doing it when, in many cases, I don't even know the people.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
kvCORE has helped the agents in my office become more efficient in several areas of their business. Most importantly staying in touch with their sphere of influence. It has also helped them immensely in the field of having a website and using that website to generate leads for their business.
  • Automation
  • Ease of use
  • Providing a library of information
  • Having access to customer service
  • Customer service could respond a little faster
  • Provide more free support instead of charging hourly
  • Better customization options for websites
kvCORE is excellent when it comes to automation. To have the "set it and forget it" set up is great for real estate agents. Especially the ones that are terrible at follow-up. The open house app adds a whole other level to the platform. It allows you to enter the names of attendees and they go right into your database and immediately start receiving notifications from the drip campaign.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
1) All of our agents have their own kvCORE account that sits under our admin account. They use the kvCORE website as their primary site and kvCORE CRM as their Real Estate CRM. They also run paid campaigns through kvCORE to drive leads and use kvCORE to automate email, text, and tasks to nurture those leads.
2) We use kvCORE at the office/brokerage level as our primary B2C website, which converts leads we drive through Google Ads. We also run Enterprise Property Boost to automatically run FB ads based on our listings to drive leads into a pond that is a free leads program for our agents.
3) We also use kvCORE in some ways to aid our agent recruiting process. We use a smart campaign to automate touches via text and email with our recruiting relationships.
  • Brokerage to Agent Management. We can assist agents with lead nurture and website edits, as well as see a rollup report of their engagement with their leads and contacts.
  • I love the marketing automation. Not just smart campaigns. Market Reports and Setting up cool house search alert emails has been a key way our agents automate touches with their sphere of influence in kvCORE.
  • kvCORE allows us to very easily run a free leads program. We run enterprise property boost to automatically drive leads from our listings into a pond where our agents claim and work leads.
  • I love being able to spin up a new website for an agent in seconds, and editing their website for them easily allows us to provide an efficient high level of support.
  • I also love how kvCORE keeps your leads and contacts private from your brokerage and how easy it is to export your contacts. Privacy is a cool feature.
  • Their support is good, but wait times can be long. They want you to use their chat, but then when you ask your question, it can be a several hour wait time between responses. The people are nice and resolve your issue. But I think chat is for quick back and forth communication, not something with a long delay. Also, you can only really do it effectively on your computer, not on your phone.
  • It's proving very tough to track leads from campaigns we are running ourselves. If your website converts a lead, it really just gives you the website source, and even that only some of the time. It would be great to create custom sources and have kvCORE track that traffic and lead via some sort of UTM tag or URL parameter.
  • Some of the load times aren't great. When I load up my database, it takes a while to actually display. Also, when a lead is claimed in a pond, you have to refresh to be able to contact them. Then once you add a campaign, you have to refresh again to see the tasks that fire. This is a bit clunky.
  • The app is great, but there is still some limited functionality. It would be great to access and claim leads from a pond on the mobile app. Also if you could get push notifications when new leads are added. Our time to lead sucks, and that's because kvCORE doesn't alert you super quickly.
I don't think there is a system better suited to brokerages that want to provide their agents with a high amount of support. We investigated and tried several other systems, and this was by far the best. If you are a brokerage and want to provide your agents with a good CRM, good websites, and easy lead gen tools, I don't think you can do better than kvCORE.

It's quickly become one of our top value propositions when combined with the high amount of hands-on 1-on-1 assistance we provide agents with to actually get into and use kvCORE.
June 22, 2022

kvCORE Review

Score 5 out of 10
Vetted Review
Verified User
I used kvCORE 8 years ago with another real estate firm and was truly excited to learn this would be our CRM. Unfortunately, this has been a disaster. The product is not user-friendly and they wrangle you into long-term contracts. They have numerous webinars available to learn the product if you have the time to learn it. If you already have a job this is a second job. Good luck trying to reach customer service. Help starts with a BOT, then in 24 hours a live chat and if you are not glued to your computer and do not answer quickly they ask if you are still there then close out the conversation. Additionally, the auto-replies to our customers become obnoxious to the point the customers ask to be unsubscribed. Really glad to be done with them. If you have a dedicated marketing person who can spend hours learning the system and control the timing of the drip campaigns it has all the bells and whistles. In my humble opinion, kvCORE is costly and lacks the support needed to use its advanced system.
  • Advanced lead generation
  • Real customer service
  • Quick customer service response
If you have a dedicated marketing manager it is a great tool.
Shannon V. Malone | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
My agents and I loved kvCORE up until we had problems. We switched from one brokerage that used it to my own brokerage and was told they would import over our CRM/Leads/Sphere. Big Mistake!!! None of us recognized the names that came over and no one from our last 5 years of using was even there. When I called asking about it I was told they were company-owned leads and company-owned leads did not transfer. I assured them the former brokerage had no company-owned leads and as I was the primary broker for that company before opening my own shop I should know. The person I was speaking with said they would need to get the owner's permission to release our leads. Did I say, Owners? There is only one Owner, who are you referring to? The 2 names they gave me as owning the previous brokerage where we were I had never heard of! Then they said for $200 each agent they could get us our leads back. No thank you that is not what we were promised at the front end. So here we are Day 65 of the hostage situation and NOTHING!!!
  • lead capture
  • website
  • customer/client follow-up
  • Issue Resolution
  • Customer Service
  • Client follow up and follow through
Sadly we love kvCORE but given the amount of money we spend, it is the most expensive item my current brokerage has, we are starting to look for alternatives for when we are out of our contract.
James Stoneham | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I used this product to be my main form of lead &amp; transaction management. it worked okay for that purpose.
  • LEad generation
  • marketing automations
  • transaction managamanet
  • CRM management
  • Customer service
  • Ease of use
  • price
Although the product works as described, their customer service is horrible. After a little over a year, I changed my business focus and no longer had a need for their service and it has taken me over 3 months to try to cancel the service. They will not return calls and are now threatening to send me to collections. I have sent at least 6 emails trying to cancel, but they will not even call me back.
January 21, 2022

kvCORE Review

Score 1 out of 10
Vetted Review
Verified User
From my experience, kvCORE is one of the most complicated, anti-intuitive programs for real estate I've ever used. In my opinion, the most basic of tasks requires hours of training to perform and the training takes forever to implement and use. kvCORE may be great if you have a full-time technology staff member who is very experienced in formats, software, and online marketing systems, but I feel it is not for the average agent. I wouldn't use this system if it was free to me because it is less than ideal. I've spent about 30 hours using their training, uploading contacts, creating landing pages, and paying a lot of extra money to customize my website (which is broken more often than it works). For example, I go into the marketing section of the program to create a simple one-page flyer for an open house. The property was a tear down so I only wanted to use a single, front elevation photo because the inside was unredeemable. I couldn't make a single-photo flyer. It was not an option. I had to have a minimum of 3 photos! They also don't give me the option of customizing our company colors on the flyer. Fortunately, I had more success with Canva and sold the property within 3 days. For $700/month, you'd think I could design a basic flyer. This is just one example. I could give you a dozen. In my opinion, overall their people are great, but their product is a mess and it is very costly and time-consuming to use.
  • Pleasant staff
  • Steep training curve
  • Time consuming
  • Costly
  • Not intuitive
  • Designed for software engineers, not normal users
I feel kvCORE is not worth the money and time commitment. I recommend finding something much easier to use.
Kristen Haus-Realtor | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
kvCORE was supposed to help with cram and streamlining our systems. After [our experience of] many failed training attempts - (sorry we have to reschedule something is wrong [they said]). Then the process of failure with our integration for our other lead Gen systems, we had enough [of] spending more time trying to iron out the kinks. [In my experience we were] promised we could cancel if [they] couldn’t fix it or we had more issues [and] we did, several and had no more time to wait it out. [I felt it was] very frustrating, [we experienced] broken promises, software glitches, and so on. [In my experience] they refused to let us out of the contract and even noted [to] the account that we changed our mind, are satisfied, and no longer wish to cancel! This is a lie and they had 3 months to correct [it]. I would go anywhere else besides kvCORE. It’s a flop, [in my opinion], I strongly do not recommend this company as [I feel] the integrity lacks and [I believe] the software is weak when it comes time to blend the programs.
  • Sales pitch
  • Trainer training
  • Software
  • Management
  • [In my experience] contract breech and fraud
They have a great sales pitch and make lots of promises for [their] products. [However, in my opinion] the customer service has no real control- receptionists at best. [In our experience] the trainer's systems were down 3/4 trading sessions with sorry we need to reschedule. [For us] the integration of [the] other lead gen product is glitchy! Overall our team was very disappointed with our entire interaction with kvCORE and inside real estate.
Jessica Mendenhall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
eXp offers kvCORE to all of it's real estate professionals. We use it daily to stick to our schedule, to make sure we are "touching" our leads enough, and as ways of lead gen and auto-marketing. kvCORE keeps me on task, keeps me involved, and keeps me out there creating business daily without paying extra for the leads I'm getting. I use the lead gen/squeeze page feature daily- that is the largest lead generator for my business right now. It's easy and convenient to post a squeeze page in an ad, then leave it. When someone clicks on my ad, it automatically prompts them to give their contact info and then it texts my phone letting me know someone signed up and I need to contact them asap. I also have the kvCORE app on my phone, so even if I'm out or at an event, I get the notification of a new lead, or a question, or text that's sent directly to my phone and it's easy to reply.
  • Effortlessly keeps me in touch with my leads- kvCORE automatically sends texts and emails to my leads when they favorite a property, begin their search again, or sign up on my site. It also calls me to directly connect to any new leads that I haven't yet contacted. I don't even have to think about it or schedule it, kvCORE automatically does it all for me.
  • Effortlessly generates leads for me- with the squeeze page feature, all I have to do is copy and paste my customized direct link into my ads and kvCORE does the rest for me. It prompts the person for their contact info, sends them homes in the area and price range that is similar to the ad they clicked on, lets me know that I have a new lead, and automatically texts them from "me" thanking them for visiting my page and letting them know they can contact me with any questions. If they don't respond, kvCORE then calls me to automatically connect me with the lead to make sure that no one falls through the cracks.
  • Helps me to effortlessly stick to a daily schedule- kvCORE keeps me on schedule by giving me tasks to complete each day to be sure I'm staying in contact with my leads. All I have to do is login, click on my notifications at the top and follow the instructions. Call this lead....add a search alert for this lead.....add a market report for this lead....it makes it so easy to stay on task!
  • I would love to see when emails have been read.
  • It would be great for the texting portion of the app to work a bit more like actual text where I could record a video on my phone to answer a question or thank them for looking on my site and be able to just record and send right from the text feature.
  • I would love to see an automatic chat feature- like how we can automatically chat and connect with help. If our leads could connect and auto chat with us in the same way.
I always use kvCORE as one of my "go-to" points when I'm telling other agents why my company, eXp, is better than their brokerage. Most agents have heard of kvCORE but have never used it due to the price, when I tell them they get it free with eXp they are always so surprised to know that a brokerage would give something of such value to their agents at no cost. kvCORE is what keeps my business going. It makes my days more organized and keeps me in contact with my leads.
March 04, 2020

Awesome Product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am using it to keep up with my client-base without having to do the actual work on a day to day basis. I use it to create adds on social media sites to funnel information into my sales funnels.
  • Takes the guess work out of using a CRM.
  • Helps tracks statistics.
  • It is user-friendly.
  • Being able to use and send out video marketing materials.
  • Templates for Landing pages.
I am licensed in two markets and it helps me stay on top of people that are searching by using my site or app.
February 28, 2020

Great Tool

Anastasiia Gorianina | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use kvCORE in multiple aspects: from keeping all leads/contacts in one place to sending individual and mass emails to creating campaigns to generate new leads. Keep in touch with clients and follow up with leads.
  • Staying in with contacts
  • Creating lead gen campaigns
  • Tracking activity of leads if they revisit our website
  • I need to create custom pages on my website. Mostly to put properties that will be coming soon with pics and description.
  • KvCORE is excellent for real estate business because it simplifies the work of managing your database of clients and offers ways to generate more leads.
  • When you get a lead (either from an open house or met at a party or from online ad), then you can set up an auto follow up campaign and be able to see if this lead did visit the links you've been sending him/her and what properties they looked at.
February 28, 2020

kvCore review

Phil Reese GRI | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our whole organization uses kvCORE as a lead generation and also to keep in contact with past and present clients
  • Automated contact
  • Ability to categorize leads
  • Keeps me in front of future customers
  • I do not have any recommendations for improvement.
Keeping in contact with customers
Arcoma L. Briceño | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The whole company uses kvCORE. It is robust and useful in every way. I use it every day for lead generation and for my website. I can use it to post to Craigslist in one click or to make single-page website extensions or landing or squeeze pages. It allows me to put my customers on a contact schedule so that I can make sure they are in my pipeline.
  • Lead Generation: organic leads straight into the CRM.
  • Landing Pages: create custom campaigns.
  • The videos are great, but they are very techie and hard to follow.
  • The videos to learn the skill are not in the correct order as to WHEN in the person's knowledge base you need to learn them.
I really love the program. It has so many functions. I probably am not using many of these functions to their fullest ability, but I am learning and layering as I go. I want to see if I can improve my lead generation as that is my specialty area in my real estate practice.
Mike Stearns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
kvCore is being used by every EXP realty agent. Each agent has its own agent system with its own website and CRM. Every agent now has an automatic follow up system and a website for lead generation.
  • Call capture with a smart number.
  • CMA builder.
  • Data base management: AI drip systems, DIY email programs, and 36 touch.
  • Past client follow up.
Generating new leads and listing advertisements with easy FB adds/boosts, new leads, and listing advertisements with a quick auto post from craigslist. Mass text to buyers with a new listing. A quick text or email back to the buyer from the activity page. I really like being able to tell if they did their property search from their phone or from a computer. If they search from their phone then I send them a quick text. If they search from an email then I email them a quick note.
Marc A. Dumas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
kvCORE is being used across the entire sales enterprise. We use it as a CRM, as a tool to generate sales opportunities, and also to help clients understand their situations better. It's changed our culture from a place where everyone used their own tools for CRM/Client management to one where we all work on the same platform.
  • Ability to sync with our open house tool.
  • Ability to group and bundle based on the type of contact.
  • Some small glitches in interfacing with the iPad app.
  • Would prefer a button that confirmed things.
It's great for real estate. It helps me keep my business moving in the right direction. At the end of the day, it has helped me spend more time interacting with my clients instead of interacting simply with the data. I'm not sure how teams use it as I'm not on one, but I'm sure there is a fix there too.
Cindy Jo Kulp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our Brokerage uses kvCORE across our organization. It is a very in-depth system with lots of horsepower. It has been a good one-stop-shop solution for our organization, and the individual agents using the system functionings as the CRM with drips and prompts, easy social media sharing and analytics, as well as lead generation.
  • Lead Generation.
  • Drip Campaigns.
  • More options of website design templates.
  • Better looking CMAs.
If you are a real estate agent, you need to check out this system. The flow is great and you don't have to piece together different solutions and subscriptions to create a similar one-stop provider. This might be expensive for a solo agent.
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