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Laserfiche

Laserfiche

Overview

What is Laserfiche?

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers…

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Recent Reviews

TrustRadius Insights

Laserfiche is a versatile software that has been widely adopted by various departments and organizations to efficiently manage their …
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Top-Notch

9 out of 10
October 29, 2019
Incentivized
Laserfiche is used throughout the entire city as a records management repository. I am currently responsible for ensuring proper records …
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Best DMS ever

9 out of 10
October 14, 2019
Incentivized
Laserfiche is used in the schools where I managed the IT Department. We used it in archiving the student files, as well as each …
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Popular Features

View all 12 features
  • Document management (23)
    8.2
    82%
  • Content capture & imaging (23)
    8.0
    80%
  • Records management (22)
    8.0
    80%
  • File sync, storage & archiving (23)
    7.0
    70%
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Pricing

View all pricing

Starter

$540

On Premise
per year per user

Starter

$600

Cloud
per year per user

Professional

$710

On Premise
per year per user (starts at 10 users)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.laserfiche.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $540 per year per user
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Product Demos

Laserfiche AP Processing Demo Part 2

YouTube

Intro to Laserfiche Client

YouTube

Enterprise Content Management (ECM) and Workflow - Laserfiche

YouTube

Demo General LaserFiche.wmv

YouTube

Canon ScanFront 330 Laserfiche Integration by Accelerated Information Systems

YouTube

Laserfiche DocuSign Demo Video

YouTube
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Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

8.1
Avg 8.2
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Product Details

What is Laserfiche?

Laserfiche is an enterprise content management solution that automates processes, manages documents, and integrates applications across the organization. It works within the user's existing infrastructure by bringing their applications together, with the goal of simplifying how work gets done.

With Laserfiche’s code-free process designer, users can keep things moving quickly between departments without programming experience. Document management features digitize and organize business-critical information while keeping team members on the same page every step of the way.

Since 1987, Laserfiche has developed compliance and business process solutions for multiple industries, including:

•Local, State and Federal Government
•Higher Education and K-12
•Wealth Management
•Healthcare

The vendor promises to help organizations achieve rapid ROI with Laserfiche’s robust, out-of-the-box features or leverage powerful customization tools to develop solutions that meet their needs.

Laserfiche aims to streamline business operations so users can focus on the people and ideas that drive their businesses forward.

Laserfiche Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: File sync, storage & archiving
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration
  • Supported: Content publishing & creation
  • Supported: Security, risk management & information governance
  • Supported: Contract lifecycle management
  • Supported: Automated workflows
  • Supported: Mobile support
  • Supported: Integration

Laserfiche Screenshots

Screenshot of Laserfiche Records ManagementScreenshot of Change of Major/Minor Request created with Laserfiche FormsScreenshot of Student Information Sheet created with Laserfiche FormsScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Mobile RepositoryScreenshot of The Laserfiche home screen is an intuitive starting point where users can access their open tasks, starred documents, forms and more.Screenshot of Creating and automating forms is a breeze with our easy-to-use software.Screenshot of Access a centralized repository from any web browser using the Laserfiche web client.Screenshot of With Laserfiche, you can easily access business process metrics to identify bottlenecks and assess process health.

Laserfiche Video

Discover how Laserfiche Enterprise Content Management (ECM) software can benefit your organization. From securely storing your information to automating routine processes, Laserfiche will help ensure you never lose a document again.

Laserfiche Integrations

Laserfiche Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, South America, Europe, Eurasia, Africa, China, India, South Pacific, Middle East, Australia
Supported LanguagesEnglish, Spanish, French, Arabic, Chinese

Frequently Asked Questions

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing. Laserfiche Avante is an ECM suite for small to medium organizations with fewer than 100 users. It combines content management with workflow tools that automate business processes. Built on the Microsoft platform, Laserfiche Avante allows users to drag and drop e-mails from Outlook® into Laserfiche.

Laserfiche starts at $540.

Xerox DocuShare, OpenText Content Suite Platform, and OnBase are common alternatives for Laserfiche.

Reviewers rate Automated workflows highest, with a score of 8.9.

The most common users of Laserfiche are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(97)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Laserfiche is a versatile software that has been widely adopted by various departments and organizations to efficiently manage their document processes. Users have praised its ability to handle both paper and digital documents, making it ideal for organizations looking to transition from a paper-based system. With Laserfiche, departments such as accounting and HR have been able to automate the identification of metadata and routing of documents, reducing manual tasks and improving efficiency. The software is also popular for its secure storage capabilities, allowing organizations to easily store and retrieve various types of documents, including financial aid documents, admissions documents, and employment documents. Additionally, users appreciate the intuitive interface of Laserfiche, which caters to individuals with varying levels of computer expertise. Moreover, Laserfiche Avante has proven valuable in automating processes, recording project data, and facilitating updates. Overall, Laserfiche enables organizations to streamline their document management processes, improve collaboration, and transition towards digitization and automation.

Efficient and Productive Tool: Users find Laserfiche to be an efficient and productive tool for streamlining accounts payable processes, increasing efficiency, and productivity. Many reviewers have stated that it helps them streamline their workflows and improve the overall efficiency of their operations.

Universal Access to Documents: The ability to have universal access to documents between office locations is highly valued by users. This feature eliminates the need for interoffice mail and allows for secure access between departments and employees. Several reviewers have praised this functionality for its convenience and effectiveness in facilitating collaboration among teams.

Backup and Version Control: Users appreciate the backup and version control feature of Laserfiche, as it allows them to easily retrieve old or outdated documents, ensuring accuracy, maintaining records, and complying with regulatory requirements. Many reviewers have highlighted how this feature gives them peace of mind knowing that they can always access previous versions of important documents when needed.

Difficult to Understand and Navigate: Many users have found the platform difficult to understand and navigate, citing a high learning curve and a lack of user-friendly features. They struggle with grasping the system's functionalities and find it challenging to locate specific tools or perform tasks efficiently.

Cumbersome Document Management Process: Users express frustration with the document management process, describing it as cumbersome and requiring too many clicks for simple tasks. They feel that streamlining this process would significantly improve their workflow efficiency.

Slow Performance: Several users have experienced slow performance on the platform, which hampers their productivity. The delays make it more time-consuming to complete tasks and can lead to frustration among users who rely on efficient software performance.

Based on user reviews, the most common recommendations for Laserfiche are to start with a small, definable need, take advantage of all features and ensure employee buy-in, and thoroughly map out workflows before implementing automation processes.

Users suggest starting with a specific and manageable task to gain competency and demonstrate the value of Laserfiche software. They also advise fully exploring all the features that Laserfiche offers to maximize its potential in streamlining workflows and improving productivity. Additionally, involving employees from the beginning is recommended to increase their acceptance and engagement with the software.

Before implementing automation processes, it is important to thoroughly analyze and map out existing workflows. This helps identify bottlenecks, streamline processes, and ensure a smooth transition to automated workflows.

Users also recommend connecting with other Laserfiche users through industry user groups for networking and sharing best practices. They highlight the importance of attending training sessions provided by Laserfiche, researching system compatibility, and planning a well-executed rollout across all departments.

Additionally, users find value in taking advantage of customization options and functionality for overall business integration. The support team at Laserfiche is often commended for their helpfulness and knowledge.

Attribute Ratings

Reviews

(1-25 of 46)
Companies can't remove reviews or game the system. Here's why
Rashad Guliyev | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is a super digital store for our working process that accelerates the whole journey with features like scanning, approval, submission, etc that eradicate the unwanted process that causes the slowdown in our work from point of documentation. Creating web form processes and reports is amazing that gives huge value to our enterprise.
Stephen Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Laserfiche is well suited to the submission of simple routine reports to create a record repository. We use it for routine transport reports, audit reports, and anonymous citizen complaints. It creates a simple chronological record of routine events that can be reviewed and easily stored and recalled. Because the reports are in PDF format, it is not well suited to anything that needs to be imported into a common database or amended after submission.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Our biggest complaint about Laserfiche is that it requires a VPN for us to access it offline. The cost to have it in the cloud is more than twice what It would cost us to switch to the PO system offered with our financial management software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I feel the product has the potential to be really beneficial in a broad sense. Laserfiche appears to be the most appropriate solution for any firm that has a large number of papers that are electronic or that they wish to be electronic. A smaller organization that does not require a large amount of data storage on a computer would not reap the benefits of this technology. The product appears to be aimed mostly at medium- to large-sized businesses.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is a feature-rich Web interface that does not require any software to be installed, maintained, or updated at the workstation level. I really like this thing. The security part is also very overwhelming, particularly the built-in auditing solution for security and compliance. I do feel, that company is particularly new, and they are still working on the Support end, They can surely work on their Customer Support a little more. For that aspect, it is less appropriate.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
With the onset of Dayforce, Workday, Bamboo HR, and other HRIS systems, document management is fairly simple. We have created digital forms for several HR operations and these are signed electronically. We are trying to reduce paper and the need for uploading documents in Laserfiche. Advanced HRIS systems also have the ability to store paper data in electronic format. These systems integrate a list of HR features. While Laserfiche is a good tool, its use is getting obsolete.
October 29, 2019

Top-Notch

Alexa Siebert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Laserfiche is a great software for uploading and retaining documents. Once the software has been utilized, it is easily able to upload documents and retrieve them. However, the software is not very user-friendly off the bat. If someone has no experience with the software, it can be very intimidating to use. There are a lot of hidden features that users may not know about unless they have utilized the online resources. The desktop and web clients are different and have different capabilities. Often times, you can be taught one thing in the desktop that cannot be done in the web client (for example, OCRing current documents within the repository).
Dean Vasquez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I needed a specific detail on an old client for their legal needs. I was able to search and find the information quickly and then transmit it to them digitally. The client was surprised and excited by the quality of work we could provide for them. Since it is a desktop usage, we are able to run quickly and efficiently.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We receive public information requests frequently. Before we implemented Laserfiche we would have to literally chase individuals down to obtain the information we need. Now that all this information is stored in one place it is very easy to find what we need. I honestly have no scenario where Laserfiche was not well suited or needed.
Angela Jordan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.
October 14, 2019

Best DMS ever

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Excellent document management system as well as archiving. On the enterprise level, it's very stable and the web version is working very well. Integration using the workflow with other systems is easy to configure and I'm able to work with a wide range of scanners is a plus which was not available in earlier versions.
Jamie Scott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you find yourself with dozens of file cabinets of the same documents, Laserfiche can certainly help you with storage and processing. If you have documents that have to get approved by multiple people you can do that very easily with Laserfiche. If you need some good business process rules on how documents should be stored and filed consistently, Laserfiche Workflow is excellent. We have many workflows that watch folders for different departments on campus. Some of the workflows act on documents as they arrive and some act on documents as they have changes made to them. Typically, we verify that all the required data is completed on the form, and then rename it appropriately and file it where it is supposed to go. Accept for an employee possibly entering the student's ID on a scanned document or marking the document as completed, all of this is done without intervention.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Laserfiche is ideal for digitizing and streamlining the workplace. Business processes can be automated very quickly with the robust tools provided. The limitations will be about understanding the processes enough to automate them properly, which requires a collaboration of information technology with the business.

Laserfiche is an enterprise-class solution requiring a robust infrastructure to support it including a scalable RDBMS back end like SQL-Server or Oracle, so smaller organizations might want to consider a cloud-hosted solution, rather than hosting it in-house. Additionally, best practices need to be put in place quickly or else the repository can easily become a mess. I would recommend professional services to help get started on the right footing.

One item that Laserfiche could do better is providing a corporate portal solution. As the central repository, it is the de facto backend to a portal and would make sense to provide a UI. They do have a product called Discussions which provides a collaboration site, so they are on the right track.

Finally, while they do offer an entry point into RPA, there are products that focus solely on that space and are far more sophisticated for managing bots.
Glen Murie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
At its core, Laserfiche replaces paper, and any process where paper documents are printed, filled in, passed around, and stored is perfect for Laserfiche. While expensive, Laserfiche can provide a cost savings by replacing printers, copiers, scanners, paper, ink, and tasks that involve repetitious paper shuffling. It also does a good job of integrating with other systems through the workflow tool.

It's not meant to replace purpose built software. You can't replace an accounting system or EMR with Laserfiche, though you can use laserfiche to store long term records from those systems, and automate paper based processes coming from those systems.
December 02, 2016

Laserfiche for the win

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any paper document or online form that needs to be easily retrieved needs to be put into Laserfiche. If you can describe how you manage documents, then you can build a workflow around that logic. Sometimes if a document is already easily retrievable from another system, such as a report, then it may not be appropriate to put into Laserfiche.
Score 10 out of 10
Vetted Review
ResellerIncentivized
Laserfiche is great for document management, workflows, and electronic forms; but the main reason for buying Laserfiche is the interface. It’s easy, and appealing but at the same time full of functionality and is a really strong solution.
Joy Beddingfield | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Laserfiche is well suited for departments who have a lot of paper processes and who want to automate steps electronically and save on offsite document storage. I highly recommend Laserfiche for government agencies and paper heavy departments.
August 10, 2016

Laserfiche 101

Score 8 out of 10
Vetted Review
ResellerIncentivized
I think it is great for on boarding. There are a lot of files that need to be saved and verified and every person should have their own folder. That sort of interaction between an applicant and HR is easily handled in Laserfiche. Applicants can be easily routed to the correct hiring manager and public form links can be emailed out. It just makes for a good streamlined process.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Laserfiche works best with storing a very large number of documents and with an already developed key system for finding accounts. It is very much the document master in sorting and shortening time for other users when the whole organization uses this and abides by rules to keep the documents in a well fashioned order.
It's not for businesses that only require the storing of documents for it will not be necessary if all that is needed is a couple of named folders.
September 30, 2015

VT's Hokies use Laserfiche

Sheree Montgomery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
"User friendly" should be one of the main concerns if the data being managed by Laserfiche will be accessible to the public. Several of my users have only used a computer a handful of times to access digital data. With only a minimum amount of training [5 to 30 minutes, depending on their level of computer skills], they are able to navigate through Laserfiche to find the data they need. It always gives me a huge sense of satisfaction when they triumphantly exclaim, "I found it! That wasn't hard at all."
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