TrustRadius Insights
InterAction, a powerful software for law firms, offers a range of use cases that have proven valuable to its users. When used correctly, …
Overview
What is LexisNexis InterAction?
LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.
Recent Reviews
Pricing
N/A
Unavailable
What is LexisNexis InterAction?
LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
9 people also want pricing
Alternatives Pricing
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
Product Details
- About
- Tech Details
What is LexisNexis InterAction?
LexisNexis InterAction Video
LexisNexis InterAction Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(12)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
InterAction, a powerful software for law firms, offers a range of use cases that have proven valuable to its users. When used correctly, BD dashboards have been instrumental in driving productivity and providing insights into sales pipeline and future sales. With InterAction, law firms can effectively manage their business development efforts, including leads tracking and contact organization and maintenance. The software excels in event management, enabling users to check people in at events and track their entire network in the database. Additionally, InterAction simplifies the process of contacting individuals and verifying their identities. It seamlessly integrates with Word templates for easy document processing. By facilitating client relationship management with robust reporting opportunities, InterAction helps law firms track relationships, projects, and their overall sales pipeline. Furthermore, users appreciate the software's ability to store questions in a warehouse for research purposes and aid in organizing information during client receptions. While some users express a desire for enhanced dashboarding capabilities for easier report generation, InterAction has proven to be an indispensable tool for tracking RSVPs, event attendance, email efficacy, and customer data segmentation. Ultimately, it serves as a trusted single source for address and customer contact information, making marketing efforts more efficient and effective.
Helpful and Resourceful Support Team: Users highly praise the support team of InterAction, including the account manager and technical support, for being nice, resourceful, and helpful. Several reviewers have mentioned this positive experience with the support team.
Straightforward and Easy to Use: Many users find InterAction to be a helpful relationship management tool for staying organized in the legal industry. They mention that it is fairly straightforward and easy to use. The software's simplicity is appreciated by several reviewers.
Highly Customizable: InterAction is praised for being highly customizable, allowing users to track their entire network. Multiple reviewers highlight this aspect of the software, which adds flexibility and adaptability according to individual needs.
Outdated Features: Some users have expressed frustration with certain features and parts of the system, stating that they are outdated or not up to date. For example, one user mentioned that the Windows client had an old-looking user interface that was not great.
Limited Customization Options: Several reviewers have complained about the limited customization options in the software. They feel that there are not enough options to tailor the system according to their specific needs. Additionally, there were complaints about the extra cost associated with customization.
Search Function Limitations: Many users have mentioned that the search function in the software is limited, especially when it comes to tracking updates. They find it difficult to find specific items or information within the system.
Users have provided several recommendations for LexisNexis InterAction based on their experiences. The most common recommendations are as follows:
-
Evaluate the value of InterAction compared to LinkedIn: Users suggest assessing the benefits and drawbacks of using InterAction in comparison to other platforms like LinkedIn. This evaluation can help determine if InterAction provides unique features or advantages that justify its use.
-
Invest more money in the product to improve user-friendliness: Several users recommend allocating additional resources to enhance the user-friendliness of InterAction. They believe that investing in improvements such as an intuitive interface and streamlined workflows can make it easier for users to navigate and leverage the software's capabilities effectively.
-
Provide training for users and administrators: Many users suggest offering training programs for both users and administrators who interact with InterAction. By providing comprehensive training, individuals can learn how to maximize the software's potential, utilize its features efficiently, and ensure smooth data management within the organization.
These recommendations highlight areas where users feel that LexisNexis InterAction can be further improved to meet their specific business development needs.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
August 26, 2016
A Really Big CRM
LexisNexis InterAction (IA) is principally used as a marketing tool and for customer database maintenance. The whole organization uses it since it also holds information about our personnel. It addresses targeted marketing issues and serves as a single source for address and customer contact information.
- Collects contact information from incoming employees
- Synchronizes with Outlook contacts
- Separate interface for marketing and casual users
- The Windows app for marketing could be more wizard driven and simpler
- Technical support documentation is lacking in up to date information
40%
4.0
86.66666666666666%
8.7
80%
8.0
46.66666666666667%
4.7
43.33333333333333%
4.3
42.5%
4.3
80%
8.0
45%
4.5
50%
5.0
50%
5.0
- I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.