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LexisNexis InterAction+

LexisNexis InterAction+

Overview

What is LexisNexis InterAction+?

LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.

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Learn from top reviewers

A Really Big CRM

Rating: 6 out of 10
August 26, 2016
IncentivizedVetted ReviewVerified User
LexisNexis InterAction (IA) is principally used as a marketing tool and for customer database maintenance. The whole organization uses it since it also holds information about...
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Verified user
Technician
LexisNexis InterAction+10 years of experience
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Pricing

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LexisNexis InterAction+

LexisNexis InterAction+

N/A
Unavailable

What is LexisNexis InterAction+?

LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is LexisNexis InterAction+?

InterAction+ is a CRM solution for firms of all sizes from LexisNexis®. Designed specifically with the legal industry in mind, the platform that integrates Lexis content to help firms uncover new and more profitable engagement opportunities.

LexisNexis InterAction+ Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Platform Features

  • Supported: Mobile access

LexisNexis InterAction+ Video

InterAction+: A legal CRM with exclusive content from LexisNexis

LexisNexis InterAction+ Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

InterAction, a powerful software for law firms, offers a range of use cases that have proven valuable to its users. When used correctly, BD dashboards have been instrumental in driving productivity and providing insights into sales pipeline and future sales. With InterAction, law firms can effectively manage their business development efforts, including leads tracking and contact organization and maintenance. The software excels in event management, enabling users to check people in at events and track their entire network in the database. Additionally, InterAction simplifies the process of contacting individuals and verifying their identities. It seamlessly integrates with Word templates for easy document processing. By facilitating client relationship management with robust reporting opportunities, InterAction helps law firms track relationships, projects, and their overall sales pipeline. Furthermore, users appreciate the software's ability to store questions in a warehouse for research purposes and aid in organizing information during client receptions. While some users express a desire for enhanced dashboarding capabilities for easier report generation, InterAction has proven to be an indispensable tool for tracking RSVPs, event attendance, email efficacy, and customer data segmentation. Ultimately, it serves as a trusted single source for address and customer contact information, making marketing efforts more efficient and effective.

Helpful and Resourceful Support Team: Users highly praise the support team of InterAction, including the account manager and technical support, for being nice, resourceful, and helpful. Several reviewers have mentioned this positive experience with the support team.

Straightforward and Easy to Use: Many users find InterAction to be a helpful relationship management tool for staying organized in the legal industry. They mention that it is fairly straightforward and easy to use. The software's simplicity is appreciated by several reviewers.

Highly Customizable: InterAction is praised for being highly customizable, allowing users to track their entire network. Multiple reviewers highlight this aspect of the software, which adds flexibility and adaptability according to individual needs.

Outdated Features: Some users have expressed frustration with certain features and parts of the system, stating that they are outdated or not up to date. For example, one user mentioned that the Windows client had an old-looking user interface that was not great.

Limited Customization Options: Several reviewers have complained about the limited customization options in the software. They feel that there are not enough options to tailor the system according to their specific needs. Additionally, there were complaints about the extra cost associated with customization.

Search Function Limitations: Many users have mentioned that the search function in the software is limited, especially when it comes to tracking updates. They find it difficult to find specific items or information within the system.

Users have provided several recommendations for LexisNexis InterAction based on their experiences. The most common recommendations are as follows:

  1. Evaluate the value of InterAction compared to LinkedIn: Users suggest assessing the benefits and drawbacks of using InterAction in comparison to other platforms like LinkedIn. This evaluation can help determine if InterAction provides unique features or advantages that justify its use.

  2. Invest more money in the product to improve user-friendliness: Several users recommend allocating additional resources to enhance the user-friendliness of InterAction. They believe that investing in improvements such as an intuitive interface and streamlined workflows can make it easier for users to navigate and leverage the software's capabilities effectively.

  3. Provide training for users and administrators: Many users suggest offering training programs for both users and administrators who interact with InterAction. By providing comprehensive training, individuals can learn how to maximize the software's potential, utilize its features efficiently, and ensure smooth data management within the organization.

These recommendations highlight areas where users feel that LexisNexis InterAction can be further improved to meet their specific business development needs.

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(1-1 of 1)

A Really Big CRM

Rating: 6 out of 10
Incentivized
August 26, 2016
Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employees
Vetted Review
Verified User
LexisNexis InterAction+
10 years of experience
Use Cases and Deployment Scope
LexisNexis InterAction (IA) is principally used as a marketing tool and for customer database maintenance. The whole organization uses it since it also holds information about our personnel. It addresses targeted marketing issues and serves as a single source for address and customer contact information.
Pros
  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Cons
  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Likelihood to Recommend
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
LexisNexis InterAction+ Feature Ratings
Sales Force Automation (9)
40%
4.0
Customer data management / contact management
80%
8.0
Workflow management
30%
3.0
Territory management
30%
3.0
Opportunity management
50%
5.0
Integration with email client (e.g., Outlook or Gmail)
80%
8.0
Contract management
N/A
N/A
Quote & order management
N/A
N/A
Interaction tracking
30%
3.0
Channel / partner relationship management
60%
6.0
Customer Service & Support (3)
86.66666666666666%
8.7
Case management
80%
8.0
Call center management
90%
9.0
Help desk management
90%
9.0
Marketing Automation (2)
80%
8.0
Lead management
70%
7.0
Email marketing
90%
9.0
CRM Project Management (3)
46.66666666666667%
4.7
Task management
50%
5.0
Billing and invoicing management
40%
4.0
Reporting
50%
5.0
CRM Reporting & Analytics (3)
43.33333333333333%
4.3
Forecasting
40%
4.0
Pipeline visualization
40%
4.0
Customizable reports
50%
5.0
Customization (4)
42.5%
4.3
Custom fields
40%
4.0
Custom objects
40%
4.0
Scripting environment
40%
4.0
API for custom integration
50%
5.0
Security (2)
80%
8.0
Role-based user permissions
80%
8.0
Single sign-on capability
80%
8.0
Social CRM (2)
45%
4.5
Social data
40%
4.0
Social engagement
50%
5.0
Integrations with 3rd-party Software (2)
50%
5.0
Marketing automation
50%
5.0
Compensation management
50%
5.0
Platform (1)
50%
5.0
Mobile access
50%
5.0
Return on Investment
  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Other Software Used
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