Upserve, from Lightspeed

Upserve, from Lightspeed

About TrustRadius Scoring
Score 6.0 out of 100
Upserve, from Lightspeed

Overview

Recent Reviews

Upserve for the win

10 out of 10
November 22, 2019
We use Upserve to track sales + as our POS for the restaurant. It has helped us track goals as well as being a completely integrated POS …
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The modern world POS solution

10 out of 10
October 05, 2019
I just switched over 9 Venues from ALOHA 6.7 and 12.3 and am very happy. Multiple locations in a dashboard has been great. The only issues …
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Upserve POS Review

9 out of 10
October 05, 2019
We use Breadcrumb as a POS in our bar and other establishments within the hospitality group. It helps us organize as one or multiple …
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Video Reviews

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Pricing

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Core

$59

Cloud
per month ($60 per terminal)

Pro

$199

Cloud
per month ($50 per terminal)

Pro Plus

$359

Cloud
per month ($40 per terminal)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://upserve.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Upserve, from Lightspeed?

Upserve POS is a restaurant point-of-sale solution, from Lightspeed (acquired December, 2020). The vendor describes it as easy to implement, with personalized onboarding, a dedicated success manager, and professional on-site installation, with 24/7/365 U.S. based in-house support team. Features include a training mode, check split, item hold, and more.


The product includes features for online ordering, table management, restaurant management, inventory, and customer management. Upserve POS also integrates with dozens of companies like GrubHub, Rezi, and Tock.

Upserve, from Lightspeed Features

  • Supported: Online Ordering
  • Supported: Split Items and Checks
  • Supported: Transfer Check to Another Server
  • Supported: Void / Comp
  • Supported: Training Mode
  • Supported: EMV
  • Supported: Inventory
  • Supported: Employee Scheduling
  • Supported: Tableside Payments

Upserve, from Lightspeed Screenshots

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Upserve, from Lightspeed Video

Visit https://upserve.com/videos to watch Upserve, from Lightspeed video.

Upserve, from Lightspeed Competitors

Upserve, from Lightspeed Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

Upserve POS, formerly Breadcrumb and now from Lightspeed since the December 2020 acquisition, is a point-of-sale software solution with features such as complete restaurant & bar management.

NCR Aloha Cloud, TouchBistro, and Toast Point of Sale are common alternatives for Upserve, from Lightspeed.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Upserve, from Lightspeed are from Small Businesses (1-50 employees) and the Food & Beverages industry.

Comparisons

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Reviews and Ratings

 (29)

Ratings

Reviews

(1-24 of 24)
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Score 6 out of 10
Vetted Review
Verified User
Review Source
One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
April 30, 2020

Upserve is the best

Score 10 out of 10
Vetted Review
Verified User
Review Source
Upserve is available 24/7. Our restaurant closes at 2 am and it is so comforting knowing if there is an issue that we can talk to someone at all hours of operation. The offline functioning is where I feel Upserve is less appropriate, solely for the reason it is hard to use/understand.
Score 10 out of 10
Vetted Review
Verified User
Review Source
You can easily pick up the iPad and take orders tableside and it’s especially helpful to split checks for the large parties right at the table. It saves a lot of time but dedicated and strong wifi is a must for Upserve POS. The downside is you can’t take EMV payments tableside with the iPad
Jamie Cunningham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle.
Elizabeth McCarty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
On our previous system, the servers would not be tipped sometimes because customers would not read/could not understand how the tip section worked. This system you can choose a tip percentage for default and then the customer can change it easily.

I would like to be able to let my staff give some discounts without having to enter a PIN. I would also like to be able to refund from the POS. Currently, you have to log in to the back office section of the system to refund.
Devon Moore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
A full service or quick service restaurant with very little takeaway or delivery would be perfect for this tool. Once you start to need more functions for delivery, catering, deposits and invoicing, it starts to be less of a match though it does get the job done.
John Bonica | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Breadcrumb and Upserve are a winning combination providing comprehensive POS service at my restaurant — as agile, flexible, and responsive as a '97 Porche 991 S, Breadcrumb quickly adapted to the intimate, personal dining experience we offer guests. An easy user interface, quick adjustments on the fly, and unsurpassed customer service if we have a question.
Score 2 out of 10
Vetted Review
Verified User
Review Source
With our current POS, Toast, there is no way I would recommend Breadcrumb to anyone.. Breadcrumb was good in the fact it did just enough to get by, but other than that there was no real appeal in using it. It was very frustrating at times not being able to get problems handled in a timely fashion. Not the most affordable POS either for what it does. Seems more ideal for something like a food truck, not sure if I could recommend it to anyone in a restaurant.