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Lightspeed Restaurant

Lightspeed Restaurant
Formerly known as Upserve if using the Lightspeed Restaurant U-Series

Overview

What is Lightspeed Restaurant?

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

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Recent Reviews

TrustRadius Insights

Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar …
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Simple solution for your restaurant

10 out of 10
October 08, 2019
We’ve been using Upserve POS and merchant services for three years at our mid-size full-service restaurant. It's the most user-friendly …
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Upserve POS Review

9 out of 10
October 05, 2019
We use Breadcrumb as a POS in our bar and other establishments within the hospitality group. It helps us organize as one or multiple …
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Pricing

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Lightspeed Restaurant Essentials

$69

Cloud
per month 2.6% + 10¢

Lightspeed Restaurant Plus

$189

Cloud
per month 2.6% + 10¢

Lightspeed Restaurant Pro

$399

Cloud
per month custom per purchase rates

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.lightspeedhq.com/pos/restau…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $69 per month 2.6% + 10¢
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Product Details

What is Lightspeed Restaurant?

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

Currently Lightspeed Restaurant features enable users to
  • Diversify a restaurant’s offering with delivery and contactless online ordering integrations
  • Move tables and adjust the in-house floor plan on the app so staff always knows where to go
  • Give customers the flexibility they need by accepting different types of payments
  • Prioritize safety and convenience for guests and staff with a range of contactless solutions

The platform is available in three editions. The Restaurant (K Series) app features a white logo on a red background. If it features a red logo on a white background, it is the L Series. And for former Upserve users, the Lightspeed Restaurant app features a white logo on a yellow background, and is the U Series, which is the former Upserve product, now part of Lightspeed's product offerings for restaurants and hospitality businesses, that carries forward all of Upserve's capabilities.

Lightspeed Restaurant Integrations

Lightspeed Restaurant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

Lightspeed Restaurant starts at $69.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Lightspeed Restaurant are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(40)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar establishments. Users appreciate the software's ability to track sales, manage inventory, and streamline various aspects of their business. With Lightspeed Restaurant, users can efficiently take customer orders, print tickets, and process credit card payments. The software also offers valuable features such as tracking staff work hours, setting sales goals, and integrating with scheduling programs.

Users have found Lightspeed Restaurant to be accessible and user-friendly, providing detailed reporting and intuitive interfaces for easy interaction with customers. It is highly recommended for daily use, as it helps users run their restaurant businesses smoothly by offering features like inventory tracking and sales management. Additionally, the offline mode of Lightspeed Restaurant ensures that no transactions are lost and no revenue is missed, giving users peace of mind in case of any connectivity issues. Overall, Lightspeed Restaurant proves to be a reliable and efficient tool for managing all aspects of a restaurant operation.

User-Friendly Interface: Many users have praised the user-friendly interface of Lightspeed Restaurant. Reviewers have mentioned that the software's intuitive navigation and layout make it easy for staff to locate menu items quickly and efficiently. The simplicity and ease of use contribute to a smooth and efficient workflow, enhancing the overall user experience.

Efficient Payment System: Several reviewers have commended Lightspeed Restaurant's customer payment system. Users have stated that the process of swiping credit cards and having customers sign on the screen is streamlined and efficient, resulting in a hassle-free payment experience for both staff and customers. This feature contributes to a seamless transaction process, saving time for everyone involved.

Robust Reporting Features: A significant number of users have highlighted the robustness of Lightspeed Restaurant's backend reporting system. Customers appreciate that this comprehensive reporting system provides insightful information into every aspect of their business operations. The intuitive nature of the reporting system allows users to easily navigate through data, gaining clear understanding without any complexity or confusion.

Reporting Functionality: Many users have expressed dissatisfaction with the reporting functionality, stating that it needs improvement. Customers who work in data management have specifically mentioned this issue.

Customer Service: Several reviewers have indicated that customer service needs major improvement, especially during Covid compared to the pre-Covid period. Users have reported difficulties in getting in touch with customer support when there is a problem.

Online Ordering System: Some users have mentioned their dislike for the online ordering system of Lightspeed Restaurant. One user even switched to Square for online ordering and Upserve for in-house use due to their dissatisfaction with the system.

Users have made several recommendations for Lightspeed Restaurant based on their experiences. The most common recommendations include improving features such as the order ahead system, loyalty systems, and adding a scale interface for items by weight.

Users also suggest comparing Lightspeed Restaurant with competing software to understand its unique features and advantages. This comparison can help users make an informed decision about which POS system best suits their needs.

Additionally, users highly recommend utilizing Lightspeed Restaurant's support and onboarding resources, such as onboarding sessions, online help, and videos. These resources can assist users in understanding and effectively utilizing the software's capabilities.

Overall, users express satisfaction with Lightspeed Restaurant's user-friendliness, flexibility, cost-effectiveness, and ability to make changes easily. They also highlight its ease of implementation, advanced reporting features, and the ability to manage everything online. Furthermore, users recommend exploring various integrations such as inventory management solutions and online ordering for enhanced functionality.

Attribute Ratings

Reviews

(1-25 of 25)
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ANISUL ISLAM VHASHA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Lightspeed Restaurant is easier to set up & easy to use.
  • Cloud-based integration helps me to access the software anywhere in the world.
  • It's been beneficial for creating accurate financial statements.
  • Software is little bit pricey for small businesses. If they reduce their plan rate then it would be more accepted in startup businesses.
  • Their aren't any free trial available for Lightspeed restaurant. At least 7 days trial should given.
  • Overtime calculation isn't automatic & staff detailed information directory can be implemented.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Employee time tracking. Very user friendly. Our employees are used to clocking in and out on the tablet when they come in.
  • Intuitive navigation to find menu items
  • Customer payment system works well when we swipe credit cards and have customers sign on screen
  • Their reporting functionality needs improvement according to my data management team. We've had to create some workarounds.
  • Their customer service needs major improvement during Covid. It was much better before Covid.
  • I didn't like their online ordering system the last time I tried it (3+ years ago). I know they've made some changes so we might give it another try but for now I'm using Square for our online ordering, and Upserve in house.
April 30, 2020

Upserve is the best

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allow credit card transactions while offline.
  • Allows you to search for items instead of scrolling.
  • Allows a full visual of tables/bar seats.
  • Wireless printers for curbside use.
  • Manual option to open register when offline.
  • More detailed description of offline problems.
Chris Kim | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • No need to refresh after changes are made.
  • Ability to make adjustments as an admin without having to remote into a server.
  • Quick response from the support team via chat.
  • Ability to do granular level check audits.
  • Ability to adjust breaks.
  • Notifications for cards that are processed without the internet, but then are later declined by the processor.
Jamie Cunningham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
  • KDS System Features: Overall the KDS system is fantastic. That said, there is one really frustrating issues. When a ticket is changed in any way, including being split at the end of the transaction, it reappears on the KDS screen as a "shanged ticket." That can create enough trouble, but what makes it worse, is that it shows up on the screen in the order of ticket time. So, the changed ticket will reappear in the queue wherever the ticket time falls. It ends up being really hard to track what is what and what needs to be fired next.
  • Splitting Checks: It is extremely difficult to split a check for guests. Instead of simply choosing the number of checks and dragging and dropping items onto the correct checks. With Upserve you have to start from the original move specific items to a new check. Then go back to the original and move more items to a different check, etc. Only then can you go search for checks and start charging guests.
  • Menu Item Changes with Multiple Locations: Unfortunately, there's no global way to change menu items at all locations. All menu changes, big and small, have to be done individually for each location separately. It's super time consuming and frustrating.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Easy tracking of inventory.
  • Easy to keep menus and counts accurately updated.
  • It would be helpful to have more restrictions on individuals with what they can and can't edit. At the moment it's kind of all or nothing.
  • Splitting checks could be easier.
Elizabeth McCarty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Great Customer Service.
  • Intuitive.
  • Great for reporting.
  • Easy for customers to close their tab/ticket.
  • Refunding from the POS instead of the back office.
  • More versatility for discount approvals. Currently, the manager has to approve EVERY discount. It would be nice if you could pick and choose which ones to password protect.
Robbie Melton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I love all the backend reporting features of Upserve. It's really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc.
  • The customer service is great. I had a question and used their chat feature and my question was answered within 5 minutes.
  • I'd highly recommend this product.
  • On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
  • On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
Devon Moore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The software is very intuitive and easy to learn.
  • Support staff are very helpful and wait times are low
  • Email receipts and signature capture on the tablets help to reduce costs and admin time.
  • There are a few minor bugs in the reporting that should be fixed.
  • Check out reports could improve by showing each transaction detail.
  • There is not currently a way to check via the reports how many online orders come through since they are processed as a credit card/cash.
January 31, 2019

Upserve is awesome

Marty Enslein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sales and financial reporting
  • Great customer service
  • Ease of use over our previous POS system
  • Not sure yet. We are four months into the system but [it's] such an improvement over our previous system that I have no real improvement thoughts at this time.
January 24, 2019

Upsurge y'all

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Support
  • Easy Menu updating
  • Great layout
  • User-friendly
  • Archiving menu items takes forever, they need to have click boxes to do multiple at once
  • Chip reader
  • Wireless kitchen printer needs to be mandatory
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • User-friendly interface. Easy to search for items if they are not on the screen immediately.
  • Easy to track inventory with one click - any of our servers can 86 an item if the kitchen tells them to do so.
  • Time tracking is really straightforward.
  • Payments are easy and streamlined. They even accept American Express.
  • On the back end, my in-house developer has said Breadcrumb's database is kind of a nightmare. I find all the categories and courses confusing. And now we're four years in with so much old data that needs to be archived. I wish there were ways to archive multiple items at once. Or change descriptions or prices of multiple items at once.
  • I wish the integration with 3rd party delivery like GrubHub were more streamlined. It's been a headache thus far.
  • I find entering different forms of payment confusing. Checks, gift certificates, etc.
  • It would be great if we could have checks that include both gratuity items and non-gratuity items instead of having to split them to different checks.
December 23, 2018

A blessing!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Seamless integration
  • Excellent UI and layout. Makes using it an aesthetic pleasure!
  • Wonderful customer service!
  • [Could use] better sales reporting.
  • Tagging needs work.
  • When you go into the wrong tab for locations, you can’t do anything else!
John Bonica | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Breadcrumb is an agile, responsive platform, so updating our menu — which occurs — is accomplished successfully in a matter of minutes.
  • Customer service —24/7 support — is excellent: a model for any company.
  • Set up costs were competitive with other premium POS systems, and monthly charges are quite reasonable.
  • Intermittently, the platform seems slightly unstable: items disappear from view (every time quickly rectified by the support crew, although phoning support during busy service hours is awkward).
  • The mobile app isn't as robust as the desktop version; it's difficult to drill down to details on my phone.
  • I'd like the table layout to be even more customizable than it is.
Leandro Utrera de Paula | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Very friendly interface for any level user, even the back office is pretty easy to deal with.
  • There is a 24/7 support that you can contact direct from your terminal.
  • Good rate when compared to other competitors.
  • The team that works for Breadcrumb is always willing to help.
  • User security is not the best deal, any employee can clock in/out without supervisor approval.
  • There should be more detailed security levels, for example, I do not want my manager to change roles, but if they can manage users they can manage roles as well.
  • Split Checks should be easier to deal with. Additionally to that you cannot use the same table until the previous check is closed.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • breadcrumb does take orders and sends them to the kitchen.
  • Breadcrumb has detailed sales reports.
  • It is somewhat user friendly if someone is used to using an iPad.
  • Was nearly impossible to get ahold of an actual person if there was a problem.
  • Have all in one loyalty program... we had to get a third party to handle the loyalty program for awhile.
  • Maybe a different operating screen... it's kind of a boring eyesore.
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