Lightspeed Restaurant

Formerly known as Upserve if using the Lightspeed Restaurant U-Series

User-Friendly Interface: Many users have praised the user-friendly interface of Lightspeed Restaurant. Reviewers have mentioned that the software's intuitive navigation and layout make it easy for staff to locate menu items quickly and efficiently. The simplicity and ease of use contribute to a smooth and efficient workflow, enhancing the overall user experience.

Efficient Payment System: Several reviewers have commended Lightspeed Restaurant's customer payment system. Users have stated that the process of swiping credit cards and having customers sign on the screen is streamlined and efficient, resulting in a hassle-free payment experience for both staff and customers. This feature contributes to a seamless transaction process, saving time for everyone involved.

Robust Reporting Features: A significant number of users have highlighted the robustness of Lightspeed Restaurant's backend reporting system. Customers appreciate that this comprehensive reporting system provides insightful information into every aspect of their business operations. The intuitive nature of the reporting system allows users to easily navigate through data, gaining clear understanding without any complexity or confusion.

Reporting Functionality: Many users have expressed dissatisfaction with the reporting functionality, stating that it needs improvement. Customers who work in data management have specifically mentioned this issue.

Customer Service: Several reviewers have indicated that customer service needs major improvement, especially during Covid compared to the pre-Covid period. Users have reported difficulties in getting in touch with customer support when there is a problem.

Online Ordering System: Some users have mentioned their dislike for the online ordering system of Lightspeed Restaurant. One user even switched to Square for online ordering and Upserve for in-house use due to their dissatisfaction with the system.

Users have made several recommendations for Lightspeed Restaurant based on their experiences. The most common recommendations include improving features such as the order ahead system, loyalty systems, and adding a scale interface for items by weight.

Users also suggest comparing Lightspeed Restaurant with competing software to understand its unique features and advantages. This comparison can help users make an informed decision about which POS system best suits their needs.

Additionally, users highly recommend utilizing Lightspeed Restaurant's support and onboarding resources, such as onboarding sessions, online help, and videos. These resources can assist users in understanding and effectively utilizing the software's capabilities.

Overall, users express satisfaction with Lightspeed Restaurant's user-friendliness, flexibility, cost-effectiveness, and ability to make changes easily. They also highlight its ease of implementation, advanced reporting features, and the ability to manage everything online. Furthermore, users recommend exploring various integrations such as inventory management solutions and online ordering for enhanced functionality.