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Listrak

Listrak

Overview

What is Listrak?

Listrak, headquartered in Pennsylvania, offers a customer data and marketing platform for retailers that features email marketing with social network engagement, abandoned cart rescue, and in-store data / information retrieval. Listrak is retail-specific and helps create an integrated and personalized…

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Recent Reviews

TrustRadius Insights

Listrak has been praised by users for its ease of use in creating and sending email campaigns. Users find the platform intuitive and …
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BUYER BEWARE.

1 out of 10
March 24, 2020
Listrak was implemented because we needed to find a solution to assist with our email marketing campaigns. We mostly use their services …
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Pricing

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What is Listrak?

Listrak, headquartered in Pennsylvania, offers a customer data and marketing platform for retailers that features email marketing with social network engagement, abandoned cart rescue, and in-store data / information retrieval. Listrak is retail-specific and helps create an integrated and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

Listrak Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(24)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Listrak has been praised by users for its ease of use in creating and sending email campaigns. Users find the platform intuitive and appreciate features such as the ability to import and upload media files, modify HTML, and create drag & drop templates for emails. The segmentation capabilities of Listrak allow users to send targeted marketing emails to specific, dynamic segments, resulting in more personalized communication with their audience.

One of the standout features of Listrak is its ability to send triggered email campaigns, which users have found incredibly simple to set up. These triggered sends have yielded positive results, with some users even seeing a split of 60/40 or 50/50 between marketing and triggered sends. Although initially perceived as a sophisticated platform, users have discovered that Listrak becomes easier to use once they learn a few tricks.

Listrak is widely used across organizations and serves as the primary digital marketing tool for monthly email campaigns to customers. By simplifying tasks such as email automation based on customer engagement and implementing dynamic content, Listrak saves users time and effort. It integrates well with custom-developed eCommerce websites, allowing tracking and utilization of customer purchase history for effective follow-up.

Users have also benefited from the continuous improvement of Listrak's features and functionality, enabling them to enhance their marketing efforts and drive better results. Customer support is highly regarded for providing assistance and explanations when needed. From email acquisition to customer retention, Listrak offers a comprehensive solution for organizations seeking powerful email marketing capabilities.

Users commonly recommend the following from the CONTEXT:

  1. Meeting with an account representative before signing up for PRODUCT to discuss specific needs and goals, and develop successful strategies.
  2. Utilizing Live Chat support provided by PRODUCT for quick and efficient assistance whenever needed.
  3. Considering Listrak for small to medium-sized businesses due to its great return on investment (ROI) and responsiveness to requests. Users highlight the technical tools provided for effective digital marketing and praise the customer service of Listrak in helping achieve CRM goals.

Overall, users find value in working with an account manager, utilizing Live Chat support, and considering Listrak for small to medium-sized businesses.

Reviews

(1-10 of 10)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Listrak team has been very helpful to identify insights where we don't have the team members in-house to pull the info. They have helped identify campaigns and new functionality that will bring revenue and optimize our existing database. Every feature they offer is valuable but can be cost-prohibitive to keep adding.
March 24, 2020

BUYER BEWARE.

Score 1 out of 10
Vetted Review
Verified User
Listrak is well suited for organizations with large teams of developers and visual designers. These teams are required due to the complexity of set up. Having further looked into alternative options - there are other programs and solutions on the market that offer a much easier system of use.

The main complaint and reason that this review is only getting 1 star is due to the difficulty of canceling our contract. They will lock you in with ridiculous and overly complicated contracts and steal your money. We have been Listrak customers for about 2 years, and we were looking to move to a more streamlined and simpler solution for our marketing email campaigns. We found a solution and promptly emailed our Listrak - 30 days before our renewal was due - rep advising her that we would like to proceed with the cancellation of our contract. She advised that it would be a few days of research into our account before she could complete our request. We were notified that they were unable to cancel our contract - and that they would be able to cancel AFTER WE PAY THE FULL PRICE OF OUR ONE YEAR CONTRACT. They continue to refer us to speak with their lawyer now - instead of honoring our request and taking into account our years of loyalty and thousands of dollars paid to them - EVERY MONTH.
Steffany Winkelmann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is definitely a contender if you run an e-commerce website. It connects with a host of different e-comm platforms (we use Magento) which makes product recommendations, purchase history/amounts, website behavior, etc. a lot easier to segment on and set trigger campaigns or targeted sends.

If you're a B2B company, you probably won't want to use Listrak. The tools they have don't accommodate that segment as well as B2C, as many features would go unused since they simply don't make sense. I'm sure there are instances where Listrak would work just fine, but coming from that area previously, it is definitely a B2C tool.
Jason Bean | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I believe Listrak is a good application for larger companies and organizations. It may be a little overkill for smaller businesses and agencies. Features and functions available for both. Generally would come down to effective pricing models at smaller scales when needed would be fine.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Listrak to send cart abandonment emails, welcome emails, and sales emails. We also use the segmentation tool to find specific customers if we are looking for feedback on new products or specific issues. This has been a great way to reach out to them in a very personalized way.
Taylor Patton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listrak is wonderful if your company has a large email database with a goal of increasing customer engagement. The wide variety of analytics & reports you can produce makes Listrak extremely useful for data driven marketing techniques. As I stated previously, Listrak is slighly behind its competition with their drag & drop editor, 'Composer.' If you're looking for ease-of-use for email design and a variety of responsive templates to choose from, Listrak may not be your best option, but a little bit of email coding knowledge makes that problem irrelevant
December 14, 2017

Review of Listrak

Mark Vogel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Very strong in retail email marketing. This is their sweet spot, and any business in online retail or brick and mortar retail should definitely consider Listrak. I also use Listrak for business to business email marketing, especially when designed to drive new business or reactivate old customers. Great for drip marketing campaigns.
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