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Khoros Communities

Khoros Communities
Formerly Spredfast + Lithium

Overview

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

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Recent Reviews

User interaction tool

9 out of 10
December 12, 2023
Incentivized
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees
Verified User
Project Manager in Information Technology
Information Technology & Services Company, 5001-10,000 employees
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Pricing

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Khoros Communities

Khoros Communities

N/A
Unavailable

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Khoros Communities?

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities Features

  • Supported: Forums
  • Supported: Ability to verify solutions
  • Supported: Ideas
  • Supported: Question and Answer
  • Supported: Contests
  • Supported: Blogs
  • Supported: Knowledge Bases
  • Supported: Enhanced Moderation Tools
  • Supported: Fully Customizable
  • Supported: Sophisticated Ranking and Incentivization
  • Supported: Native Mobile Support (Responsive UI)
  • Supported: Multiple user permission levels
  • Supported: Easy to use REST API
  • Supported: Spam prevention
  • Supported: SSO integration
  • Supported: Groups
  • Supported: Content Syndication
  • Supported: Support for multiple languages
  • Supported: Support for multiple instances
  • Supported: Rich media support
  • Supported: Promoted search results
  • Supported: Federated search
  • Supported: Historical and Real Time Analytics and Shareable dashboards
  • Supported: Notifications and personalization

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.Screenshot of Microsoft resolves 90% of support questions within 48 hours.

Khoros Communities Videos

Khoros Communities Integrations

Khoros Communities Competitors

Khoros Communities Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Security
whistic readyRead Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Network™

Khoros Communities Downloadables

Frequently Asked Questions

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.

Reviewers rate Product Scalability highest, with a score of 8.4.

The most common users of Khoros Communities are from Enterprises (1,001+ employees).

Khoros Communities Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-25 of 96)
Companies can't remove reviews or game the system. Here's why
January 02, 2024

Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration

Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Khoros Communities is my go-to when I'm part of a big company with lots of customers who want to help each other. It's awesome for talking about products, giving ideas to make them better, and getting help when I need it. If my team is spread out or we're working from home, Khoros Communities is handy for sharing updates and working together. It's also a good tool for events, helping with planning and discussing what happened. But if my group is small or not very active, or if I just need a simple place to chat without too many extras, Khoros Communities might be more than I need. Plus, I've got to be ready to keep an eye on things to keep the community positive, and it works best when I have a plan to grow and keep the community lively.
December 17, 2023

Tools that help grow and increase sales.

Verified User
Project Manager in Information Technology
Information Technology & Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Khoros Communities helps the company establish a strong collaboration between our partners, clients and our staff with the objective of improving our products and services by implementing a place of productive interaction that generates suggestions among the entire user community and thus can make changes according to clients request it, I also recommend Khoros Communities for its ability to integrate our central logistics system and help our clients, we already know that Khoros Communities can improve marketing and reduce technical support costs.
December 12, 2023

Khoros Communities Platform That Actually Works!!

Pankaj Sharma | TrustRadius Reviewer
Pankaj Sharma
Senior Analyst
Infosys (Computer Software, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The given FAQs, tutorials, and resources for self-service reduced support tools, Loop for Product Feedback gives insightful consumer feedback to help with products to meet growing needs. Businesses could succeed by utilizing the Khoros community as a strategic tool, which educates consumers and facilitates meaningful discussions.
December 08, 2023

From a user standpoint

Verified User
Manager in Corporate
Real Estate Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I only tried Khoros Communities briefly and from what I remember, it was relatively easy to navigate and use. It helped while collaborating with other departments for social media campaigns. I liked that you can see what each dept is working on. Kohros is probably best suited for larger companies and not smaller ones so much.
December 07, 2023

Best for Business Connectivity and Scalability

Verified User
Account Manager in Research & Development
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If a quick community setup is essential, the comprehensive nature of Khoros Communities might pose challenges.
Moreover, the extensive features may be overwhelming for smaller organizations with simpler community needs.
December 07, 2023

Khoros Community for ultimate solution

Verified User
Advisor in Information Technology
Computer & Network Security Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
the one stop solution for all community related querry.its collaborate with different types of community and help user to provide different kind of information as per their requirements. any corporate can use their template and it provide full freedom to create their own personal community.
December 06, 2023

A robust and mature community platform

Verified User
Contributor in Information Technology
Computer Software Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Khoros Communities is great at building a loyal client base by creating interesting environments, offering strong self-service assistance, and using community feedback to enhance products. It effectively promotes information exchange and brand advocacy. Distinguishing between bots and humans; not providing accurate numbers on activity on the forum.
December 06, 2023

Navigating Community Excellence: A Comprehensive Review of Khoros Communities"

Mahathee Dandibhotla | TrustRadius Reviewer
Mahathee Dandibhotla
Project Lead Quality
Persistent Systems (Computer Software, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
These are a few scenarios
Ideal for organizations looking to build brand advocacy programs, as Khoros Communities can empower enthusiasts to become advocates, fostering positive word-of-mouth and engagement.
Suited for creating knowledge-sharing platforms where members can contribute valuable insights, best practices, and industry knowledge, building a comprehensive repository.
Ideal for technology-focused communities where members can discuss innovations, troubleshoot technical challenges, and stay updated on the latest industry development.
December 05, 2023

A fantastic tool for expanding communities.

MK
Malia Klein
Senior Software Engineer
Trinetix (Computer Software, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Khorus meets all our company needs for customer communication, thus I don't think we could have found a better platform. Forums/Communities users will fly through Khoros tools. However, switching to Khoros requires personalized attention. It may not be the best choice if you want an active, updated community but no dedicated staff.
December 05, 2023

Khoros Communities Helped Us Level Up Our Stagnant Community

DV
Dominique Vilbrun
Lead Designer
IndieSmasher (Entertainment, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We would definitely recommend Khoros Communities for any market where customer/audience interaction is a must. This includes any type of content creation, such as Game Development, Music Creation, Visual Entertainment, book/novel writing, etc. As we have some experience with software engineering, more specifically in Smart Home systems, we would also recommend Khoros Communities to those within this market, not as an alternative to platforms such as GitHub, but more as a tool to use concurrently to these. As for scenarios where it would be less appropriate, its hard to think of anything aside form time sensitive work or anything with a heavy focus on internal discussions.
July 18, 2023

A complete look at a customer's journey.

Verified User
Employee in Customer Service
Telecommunications Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I am provided with the necessary tools to complete my tasks for the role I am in. It is integral to understanding customer behavior and where we can improve our online presence to better serves our members by highlighting gaps in our knowledge centers, SEO performance, and getting 360-view of the customer experience.
July 18, 2023

A great customer hub connecting all socials in one place

Verified User
Analyst in Social Media
Telecommunications Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Khorus works well all around for our business needs, I couldn't ask for a better platform to allow us to connect to our customers. The UI is easy to use and allows for quick and easy tracking of agents workloads and performance as well as allowing our agents to communicate with our client base quickly and efficiently.
July 18, 2023

A robust and mature community platform

Verified User
Employee in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall the Khoros community is a very mature and well known platform. It is a great tool to strengthen the connection between a brand and its users. It also provides numerous features and tools to the community managers, which allow them to shape the platform to their specific need and requirements.
July 17, 2023

Great product for growing communities

Verified User
Employee in Customer Service
Telecommunications Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall, if you have a good knowledge of Forums/Communities you will be very comfortable with using the Khoros tools. If you're thinking of moving to Khoros / Lithium however, you'll need support for customization (UI/UX, SEO for me).
July 14, 2023

Khoros Communities Know-how

Verified User
Engineer in Engineering
Information Technology & Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Khoros is well suited when you have big-sized community with a lot of data and features in mind. It also keeps updates coming so your community remains updated, given you have a team who can work on updates. Which is when it can be less appropriate, if you want always updated community without a dedicated team.
July 14, 2023

Khoros community is one-stop shop for our customers

Verified User
Manager in Customer Service
Information Technology & Services Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Khoros provide a one-stop-shop for all our customer needs. We have our knowledge base there. We have our customer case portal there where customers can open support cases right from Khoros. We have our product advisories and different documentation that the customer can download. Some scenarios which may be less appropriate are collaboration on knowledge bases and documents in general. Also, navigation can be better.
July 13, 2023

Customer experience with Khoros Communities

Verified User
Engineer in Information Technology
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Multiple team members use Khoros Care daily to help respond to and escalate customer care issues, monitor trends, and determine the overall brand sentiment on social platforms. We are able to track from entry to resolution on our customer care side and have been able to determine any potential problem areas early on thanks to the detailed tagging in this platform.
July 12, 2023

The heartbeat of Qlik

Verified User
Professional in Marketing
Computer Software Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Khoros provides our users the ability to interact with each other 24x7x365 which is important as a global company. This gives our members a way to talk to us anytime that works for them. The use of Kudos and views helps us to know posts and articles that are most popular. Having the banner announcements is a great way for us to inform users of anything that we feel is important to be upfront as well as the use of the pop-up (sticky)footer.
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