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Khoros Care

Khoros Care
Formerly Spredfast + Lithium

Overview

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated…

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Recent Reviews

Why we love Khoros

10 out of 10
March 05, 2024
My team is able to create better replies by analyzing the user's path from a negative to a good state with the aid of social sentiment …
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Khoros for communities

8 out of 10
December 05, 2023
Incentivized
We used it as a community management tool. We had a large community of former students who interact with current students for networking …
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Khoros - Chat and SMS

7 out of 10
December 04, 2023
Incentivized
We currently use it for our chat feature via our company website to get Tech Support on products we sell with support 7 days a week. As …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Khoros Care

Khoros Care

N/A
Unavailable

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:

  • Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business Chat, Google’s Business Messages, review channels, brand communities, and more.

  • AI-powered chatbots deflect and contain high volumes of predictable customer inquiries, dramatically increasing engagement efficiency. Khoros offers a self-service bot building platform, Khoros Flow, which makes it possible for non-technical staff to build agile bots equipped with machine learning that improves over time.

  • Enhanced agent workspace and ingestion engine for AI-powered tagging, routing, and prioritization across all digital channels. With Care, agents are equipped with asynchronous workflows and AI-powered suggested responses, while managers and supervisors have easy access to conversation analytics and workforce management analytics.

Key benefits include:

  • Unify all digital channels in a single engagement hub

  • Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents

  • Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty

Khoros Care Features

  • Supported: Seamlessly transition from public to private messaging channels
  • Supported: Configure proactive web chat rules for welcome messages and chat visibility
  • Supported: Machine learning to automatically filter for sentiment, actionability, and consumer intent
  • Supported: Keep agents focused with a single, prioritized chat queue
  • Supported: Equip agents with holistic customer profiles, conversation history, & CRM data

Khoros Care Screenshots

Screenshot of Lithium ResponseScreenshot of Keep agents focused with a single, prioritized to-do listScreenshot of Unify multiple channels in a single engagement hubScreenshot of Increase efficiency with advanced workflows and operational insights

Khoros Care Video

Khoros Care Integrations

Khoros Care Competitors

  • Verint Messaging
  • Salesforce
  • Sparkcentral by Hootsuite
  • Sprinklr Social + Messaging Suite

Khoros Care Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesDetection and ingestion for engagements in over 100 languages, and native UI display for users in 31 languages.
Security
whistic readyRead Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Network™

Khoros Care Downloadables

Frequently Asked Questions

Verint Messaging are common alternatives for Khoros Care.

Reviewers rate Social Engagement highest, with a score of 9.1.

The most common users of Khoros Care are from Enterprises (1,001+ employees).

Khoros Care Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(223)

Attribute Ratings

Reviews

(1-25 of 78)
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March 05, 2024

Why we love Khoros

Verified User
Employee in Quality Assurance
Consumer Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
We havent have any problem with interface and its usage. It has always been seamless and our company as a whole is more than satisfied with using the sofware in managing and enaging with our members via social media. We are likely to renew whenever its time as we have been using Khoros since we set up social media engagements.
January 05, 2024

Looking for affordable, efficient, and user friendly software? Try Khoros Care now!

KV
Kevin Villaluz
Project Manager
Fabfitfun (Retail, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
9
We've been using this software for a couple of years now and so far, our clients and us are still satisfied with this software and we are still planning to continue using this software. So far, no major issue encountered yet and if ever we do have, Khoros has a very efficient customer service that we can easily contact.
January 02, 2024

Khoros Care- They do care

RN
Raj Nandan
Customer success specilist
JUNO Finance (Banking, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
Best in the market, meets all the and helps to make the business workflow better which in turn helps in generating more revenue for the company and also ease of associability the learning process is simple and easy to be taught. Tho there is scope for improvement in all aspects, it still stands out and the improvements are being implemented frequently.
December 15, 2023

Good in theory, rough in practice

LM
Leo McDonough
Content Strategist
ICUC Social (Marketing & Advertising, 201-500 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
Renewal or non-renewal isn't my decision in my current role. If it were my decision, however, I would probably not want to renew. As I've said before, there are other similar products with fewer issues. However, if similar products were unavailable or less affordable than Khoros Care, it's still a solid moderation option.
December 11, 2023

Khoros Care cares about you

Verified User
Administrative Assistant in Customer Service
Mental Health Care Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
Simply, there isn't anything on the market that is quite as personable as Khoros Care. After using a few different client messaging systems, this program gave the closest feel to in-person interaction that we could get during the COVID-19 epidemic and is an important part of our agency still to this day in 2023.
December 05, 2023

NaBehind the screens : Khoros Cares

Verified User
Administrator in Information Technology
Financial Services Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
3
Cost efficiency : Ongoing costs of maintaining outweigh the benefit
Underutilization : Platform not being fully utilized by team and struggle to adapt to its features
Shift in Customer Service Strategy Functionalities no longer aligned with new directions for company
Organizational changes : Changes in the organizational structure or leadership might prompt reassessment of tools and systems
December 05, 2023

Business Success using Customer Engagement Software: Khoros Care

Sourav Saha | TrustRadius Reviewer
Sourav Saha
Senior System Administrator
Bianco Evento GmbH (Apparel & Fashion, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
I would always put 10/10 because the amount we are paying to this app, is actually we are receiving that class service which we expected for. Yes, there are ground for improvement and I believe company would provide that opportunity to serve the customer with their feedback for their betterment of their organization.
December 05, 2023

Great omni channel social media integration platform

Verified User
Consultant in Information Technology
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
7
Most of the things they claim work fine but they can still improve on certain areas as ease of integration, the pricing can be matched better as its a bit on the costly side. Other than these things its a great platform for social media integration at one place without any hassle to log into various famous platforms separately to cater to customer queries and issues
December 04, 2023

Khoros Care is a great tool for SMMs

Verified User
Strategist in Marketing
Telecommunications Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
While I no longer use Khoros Care (switched companies) I would renew if possible simply for the dedicated support and continuous improvements the platform and the team have made on our social performance. Khoros is amazing in supporting small but impactful social media teams and fills in a lot of blanks.
December 04, 2023

Khoros - Chat and SMS

Verified User
Technician in Information Technology
Consumer Electronics Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
7
The decision is mainly based on pricing and if we are actually increasing our productivity and making sure the reporting is accurately reflecting where we excel and where we need to improve.
December 04, 2023

Khoros Care: Elevating Customer Engagement Beyond Expectations!

Davit Nadiradze | TrustRadius Reviewer
Davit Nadiradze
Live Operations Team Lead
Glovo (Consumer Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
Khoros Care has been nothing short of transformative for our organization. Its multifaceted capabilities have seamlessly integrated into our operations, elevating our customer engagement strategies to unparalleled heights. The platform's robustness, from its unified multichannel management to its advanced analytics and automation features, has fundamentally reshaped how we interact with our customers.The impact has been crystal clear: increased customer satisfaction, optimized operational efficiency, and data-driven decision-making that has reshaped our business strategies. The reliability and versatility of Khoros Care have consistently exceeded our expectations, consistently evolving to meet our growing needs.Moreover, the continuous innovation and support from the Khoros team have been exemplary. Their commitment to enhancing the platform's functionalities based on user feedback and industry advancements instills confidence in its future relevance and adaptability to our evolving business landscape.In essence, Khoros Care isn't just a tool; it's an indispensable partner in our journey towards delivering exceptional customer experiences. Its comprehensive suite of features, coupled with its unwavering support and adaptability, solidifies our unwavering commitment to renewing our use without a shadow of a doubt.
July 25, 2023

Khoros Care is recommended

Verified User
Employee in Social Media
Utilities Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
It's up to the business and the product owners but I would renew the contract with Khoros Care as it's suits our business and customer needs. The capabilities of the various platforms (Twitter, Facebook, Instagram and LinkedIn) make it a one stop shop for all interactions. The webchat feature is also useful
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