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Live2Support

Live2Support

Overview

What is Live2Support?

Live2Support is a live chat software offered by Live2Support Inc. that aims to enhance customer support and engagement for businesses. According to the vendor, the software enables real-time communication between operators and website visitors, allowing companies to provide immediate assistance and...

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Recent Reviews
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.live2support.com/pricing.php

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $9.99 per month
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Product Details

What is Live2Support?

Live2Support is a live chat software offered by Live2Support Inc. that aims to enhance customer support and engagement for businesses. According to the vendor, the software enables real-time communication between operators and website visitors, allowing companies to provide immediate assistance and convert visitors into customers. It is suitable for businesses of all sizes, ranging from small startups to large enterprises. The software is commonly used by e-commerce companies, online retailers, SaaS companies, financial institutions, and the travel and hospitality industry.

Key Features

Live Chat: According to the vendor, Live2Support provides real-time communication between operators and website visitors, which can lead to improved customer satisfaction.

Automated Greetings: The software offers automated greetings with personalized messages, potentially increasing chat engagement and conversion rates.

Canned Responses: Operators can use pre-defined responses for frequently asked questions, saving time and ensuring consistent and accurate replies.

Proactive Chat Invitation: Live2Support allows operators to initiate chat conversations with visitors, potentially increasing customer engagement and lead conversion.

Intelligent Chat Routing: The software routes chat conversations to the most appropriate operators or departments, potentially improving response time and customer satisfaction.

Customization: According to the vendor, Live2Support allows customization of the chat window to match the brand's look and feel, potentially enhancing the overall customer experience and brand consistency.

Reports & Analytics: Live2Support provides in-depth reports and analytics on chat performance, potentially helping businesses identify areas for improvement and optimize chat operations.

Visitor Tracking: The software tracks visitor behavior and activities on the website, providing insights into customer preferences and enabling personalized interactions.

Post-Chat Survey: According to the vendor, Live2Support allows operators to gather feedback from customers after a chat session, measuring satisfaction and identifying areas for improvement.

ChatBot: Live2Support enables businesses to build and deploy chatbots to automate support, lead generation, and sales processes, potentially providing interactive and automated assistance to website visitors.

Live2Support Competitors

Live2Support Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Live2Support is a live chat software for online customer service

Live2Support starts at $9.99.

Comm100 and LiveChat are common alternatives for Live2Support.

The most common users of Live2Support are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2)
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Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
June 27, 2018

LiveChat Makes the World Go Round :)

Verified User
Supervisor in Sales
Computer Software Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
LiveChat is used in my company for both our sales and tech support departments. It allows us to easily speak with current and prospective customers as they are viewing our website. Support is able to offer technical assistance, and screen connect with our customers to help quickly resolve issues. The tool is great for sales because we get prospective customers that are browsing the site and have immediate questions that we are able to quickly answer. This has brought us a ton of new sales and is awesome for direct communication.
Pros and Cons
  • Their customer support is so quick with help/responses!
  • In the two years that I have used the product, I haven't experienced any downtime.
  • Consistency, professional and clean, user-friendly.
  • Making it easier to find archived chats (having the option for just one's self)
  • Color scheme changes - maybe some darker colors, not as bright/whites
  • A different way of transferring to dept's and not just giving a direct transfer option as the first option.
Likelihood to Recommend
Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others. The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.
Return on Investment
  • Helps us keep up with our current customers and resolve their issues ASAP
  • Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
  • API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.
Alternatives Considered
They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!
Other Software Used
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