June 27, 2018
Score 10 out of 10
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Pros and Cons
- Their customer support is so quick with help/responses!
- In the two years that I have used the product, I haven't experienced any downtime.
- Consistency, professional and clean, user-friendly.
- Making it easier to find archived chats (having the option for just one's self)
- Color scheme changes - maybe some darker colors, not as bright/whites
- A different way of transferring to dept's and not just giving a direct transfer option as the first option.