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LiveChat

LiveChat

Starting at $20 per month per user
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Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where…

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Recent Reviews

TrustRadius Insights

LiveChat is a versatile tool that is widely used by various organizations and businesses to enhance customer support and streamline …
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LiveChat Accessibility

9 out of 10
November 04, 2019
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechat.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat Home and Chats section

YouTube

Engaging Customers with Chat

YouTube

How to install LiveChat on a WordPress website

YouTube

LiveChat App Installation for Windows, macOS, iOS, and Android

YouTube

LiveChat Demo: All the Must Know Features

YouTube

LiveChat Product Tour: How to use LiveChat

YouTube
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with asynchronous communication features.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

LiveChat can be tried free for 14 days.



LiveChat Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Prospecting
  • Supported: Third-party integrations
  • Supported: Chat widgets
  • Supported: Chat transfer

LiveChat Screenshots

Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customizationScreenshot of Messaging channelsScreenshot of Over 200 integrations

LiveChat Videos

LiveChat Tour
Mobile customer service

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Small Businesses (1-50 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(137)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

LiveChat is a versatile tool that is widely used by various organizations and businesses to enhance customer support and streamline communication processes. Customers appreciate the convenience of having real-time conversations with the Customer Care team, eliminating the need for phone calls or emails. Users have found LiveChat particularly useful in scenarios where they need assistance with loan-related questions, such as the Member Advocate and Goal Realignment teams at Happy Money. In addition, the software is utilized across entire websites to address user inquiries during sign-up processes for free seminars, ultimately leading to increased sign-ups. The ability to chat in real-time, providing location and webpage information, enhances the overall user experience and improves the quality of support provided by the customer service representatives.

Furthermore, LiveChat offers valuable insights into website visitors, allowing organizations to engage with interested individuals at the right time. This functionality serves multiple purposes, from guiding customers throughout their lifecycle and monitoring analytical data on website visitors to answering frequently asked questions and increasing sales. The software also facilitates seamless communication within organizations, enabling both in-house and external communication between team members, customers, and clients. The ease of use and reliable performance of LiveChat have been praised by users, making it a trusted solution for businesses seeking to improve customer interactions and provide efficient support.

Intuitive User Interface: Users find LiveChat's user interface to be intuitive and easy to navigate, making it simple for new users to understand how the program works. Many reviewers have expressed their appreciation for the simplicity and intuitiveness of LiveChat, which significantly reduces the time and resources required for training new employees.

Excellent Customer Support: Users highly praise the customer support provided by LiveChat. The support team is always on-hand to guide users in resolving any issues they encounter while using the program. Many reviewers have noted that LiveChat has one of the best user support teams they have encountered, with 24/7 online support and successful addressing of obstacles.

Helpful Support Materials: LiveChat provides users with a series of support materials, including short videos and articles, to guide them on different ways to maximize the benefits of the software. Reviewers appreciate receiving regular emails keeping them updated on newer ways to use LiveChat for great business effect. The availability of support materials and the proactive approach of the LiveChat team in providing guidance and tips is highly valued by many users.

High enterprise pricing: Many users feel that the enterprise pricing for LiveChat is too high, making it difficult for small businesses to justify. Some reviewers believe that there are cheaper alternatives available.

Difficulty managing active agents: Users find it challenging to manage the quantity of active agents when there are many customer care employees during one shift. This can lead to inefficiencies and confusion in handling customer chats.

System overload and slow performance: Some users experience system overload and slow performance when there are many customers waiting in a queue. This can result in delays in responding to customers and negatively impact the user experience.

Users commonly recommend LiveChat for its affordability compared to other chatting platforms, ease of use, and customer-friendly interface. They also appreciate LiveChat's professional and responsive customer support, easy integration, and good analytical data points on chat. Another common recommendation is for the automation, knowledge base options, and customizable look and feel that LiveChat provides. Users find LiveChat helpful in answering questions quickly, especially at late hours, and suggest trying it for adding live support via chat features on websites or Facebook pages. Overall, users highly value LiveChat for its simplicity, efficiency, and ability to connect with customers in real-time.

Attribute Ratings

Reviews

(1-25 of 26)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Intercom
We had to move away from Intercom as it changed it pricing model and the pricing that it came to us with was out of our budget.

LiveChat gave us a better product at a lesser price.

Intercom did not provide us with chat support for the plan we were on - at times we had to wait 24 hours for a reply to a query on their chat.
Livechat literally has chat support at all times. This really helped me with my Implemetation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
There are many other options available on the market and of course they are all competing against each other, however, LiveChat really shines more than the others due its simple user interface and the real-time typing that your user is doing on his side, we can easily see the user intentions and how they are changing their ideas during the chat in real-time without them noticing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of setup and use is very light and delightful on LiveChat. Quality of support provided by them is amazing. Admins can easily work on newly added features and functionality. Gives almost everything I need. Pleasurable in terms of doing business with them. This software is really headed in the right direction.
Ashia Ackov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have also used WhatsApp Business, however this proved not to be as user friendly and we experienced several glitches and lost chats. However, WhatsApp Business does allow clients to contact us directly from a mobile app they are already likely to have and allows clients to reopen and continue a previous conversation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is the only job I have used a LiveChat type of program for customer service. The other employers I have worked for used phones or face to face contact in order to assist customers in the daily workplace. I believe the company chose to use LiveChat because of its efficiency and the different insights it provides on how to track and manage customer interactions.
November 04, 2019

LiveChat Accessibility

Score 9 out of 10
Vetted Review
Verified User
Transfer chats from one agent to another. It also supports agent groups, where users can easily select the department they want to talk to. Shows basic information, such as country, IP address and visited pages.
Jason Shindler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
These products don't load on the user's own web site and aren't as easy to use as LiveChat. We've been happy with Livechat and really haven't explored other options that much because it just works well. I wish there was a free open source product that worked well that we could replace it with though.
Miguel Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is the first time that we've used a program of this type. Actually the result has been positive. It is very difficult to identify a problem, when the experience has been positive. We believe that this type of chat platform has the strength of contact with customers. That gives you power as an entrepreneur and empowers them as users. A business is built among several.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The software allowed us to leverage additional Sales Team activity from our web traffic - letting us increase engagement with customers and drive additional sales. The chat routing functions allowed me to segment traffic on particular pages to relevant parts of the sales team. Reporting allows us to monitor productivity of team members & the success the tool is having with regards to generating additional activity for the Sales team.
Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We only compare the utility for the business that is to say better for us at this time to address the concerns of our customer. According to this, the management will decide to brainstorm with the staff in charge of implementing or managing the chat. The personal responded and resulted in installing the live chat. That is, it is more friendly and easier to train.
December 28, 2017

The support agents pal

Akinyinka Natasha Adeyinka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Intercom
LiveChat is specifically a help desk tool and it does a good job around this niche market. Intercom tries to be a sales, help desk and marketing tool and isn't top-notch in any of these markets. LiveChat provides more support agent styled features than Intercom.
Abiola Adeniyi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
While Userlike is now free, (it wasn't free when we used it), we had issues with navigating around this program as it's user interface wasn't self explanatory, and they didn't provide as much support resources like videos and article which Livechat provides.
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