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LiveChat

LiveChat

Starting at $20 per month per user
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Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where…

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Recent Reviews

TrustRadius Insights

LiveChat is a versatile tool that is widely used by various organizations and businesses to enhance customer support and streamline …
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LiveChat Accessibility

9 out of 10
November 04, 2019
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechat.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat Home and Chats section

YouTube

Engaging Customers with Chat

YouTube

How to install LiveChat on a WordPress website

YouTube

LiveChat App Installation for Windows, macOS, iOS, and Android

YouTube

LiveChat Demo: All the Must Know Features

YouTube

LiveChat Product Tour: How to use LiveChat

YouTube
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with asynchronous communication features.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

LiveChat can be tried free for 14 days.



LiveChat Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Prospecting
  • Supported: Third-party integrations
  • Supported: Chat widgets
  • Supported: Chat transfer

LiveChat Screenshots

Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customizationScreenshot of Messaging channelsScreenshot of Over 200 integrations

LiveChat Videos

LiveChat Tour
Mobile customer service

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Small Businesses (1-50 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(137)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

LiveChat is a versatile tool that is widely used by various organizations and businesses to enhance customer support and streamline communication processes. Customers appreciate the convenience of having real-time conversations with the Customer Care team, eliminating the need for phone calls or emails. Users have found LiveChat particularly useful in scenarios where they need assistance with loan-related questions, such as the Member Advocate and Goal Realignment teams at Happy Money. In addition, the software is utilized across entire websites to address user inquiries during sign-up processes for free seminars, ultimately leading to increased sign-ups. The ability to chat in real-time, providing location and webpage information, enhances the overall user experience and improves the quality of support provided by the customer service representatives.

Furthermore, LiveChat offers valuable insights into website visitors, allowing organizations to engage with interested individuals at the right time. This functionality serves multiple purposes, from guiding customers throughout their lifecycle and monitoring analytical data on website visitors to answering frequently asked questions and increasing sales. The software also facilitates seamless communication within organizations, enabling both in-house and external communication between team members, customers, and clients. The ease of use and reliable performance of LiveChat have been praised by users, making it a trusted solution for businesses seeking to improve customer interactions and provide efficient support.

Intuitive User Interface: Users find LiveChat's user interface to be intuitive and easy to navigate, making it simple for new users to understand how the program works. Many reviewers have expressed their appreciation for the simplicity and intuitiveness of LiveChat, which significantly reduces the time and resources required for training new employees.

Excellent Customer Support: Users highly praise the customer support provided by LiveChat. The support team is always on-hand to guide users in resolving any issues they encounter while using the program. Many reviewers have noted that LiveChat has one of the best user support teams they have encountered, with 24/7 online support and successful addressing of obstacles.

Helpful Support Materials: LiveChat provides users with a series of support materials, including short videos and articles, to guide them on different ways to maximize the benefits of the software. Reviewers appreciate receiving regular emails keeping them updated on newer ways to use LiveChat for great business effect. The availability of support materials and the proactive approach of the LiveChat team in providing guidance and tips is highly valued by many users.

High enterprise pricing: Many users feel that the enterprise pricing for LiveChat is too high, making it difficult for small businesses to justify. Some reviewers believe that there are cheaper alternatives available.

Difficulty managing active agents: Users find it challenging to manage the quantity of active agents when there are many customer care employees during one shift. This can lead to inefficiencies and confusion in handling customer chats.

System overload and slow performance: Some users experience system overload and slow performance when there are many customers waiting in a queue. This can result in delays in responding to customers and negatively impact the user experience.

Users commonly recommend LiveChat for its affordability compared to other chatting platforms, ease of use, and customer-friendly interface. They also appreciate LiveChat's professional and responsive customer support, easy integration, and good analytical data points on chat. Another common recommendation is for the automation, knowledge base options, and customizable look and feel that LiveChat provides. Users find LiveChat helpful in answering questions quickly, especially at late hours, and suggest trying it for adding live support via chat features on websites or Facebook pages. Overall, users highly value LiveChat for its simplicity, efficiency, and ability to connect with customers in real-time.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Sue Farrance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LiveChat is used by Signable so that our customers can contact us easily and in a medium that suits them. LiveChat is used fully across the business and our interactions incorporate every aspect too. This has led to increased satisfaction by our customers, reduced query resolve times and is invaluable as a tool to educate customers in how to use and get the best from Signable. The increased satisfaction and improved response times impact and help greatly on our retention figures. Thanks, LiveChat for making this an easy tool to use both for customers and our team.
  • Reporting is a big strength, you can easily see within a few clicks all stats and customise to your own date and agent ranges. This is especially helpful for defining key area's that you can build on with your marketing.
  • Integrations are proving a massive hit for us as through integrating we can send any unresolved chats to our support/technical team by just adding the correct tag.
  • The support itself from the LiveChat team is the most effective part of the toolkit as they help and educate to maximise the potential of every aspect, from their help articles to their own agents on chat right through to the team and beyond.
  • When starting out, it would be good to have a simple list of what to look out for to save sometimes asking a question that could be easily answered if you were aware of tools.
  • Banning customers, presently you have to set a number of days - for the rare occasion that this is used it would be good to have the option for a lifetime ban.
For providing a quick tool that assists in customer communication I would have no hesitation in recommending LiveChat, the fact our customers ask who we use is a testament to the quality of the system itself. If you have scenarios where a quick helping hand would improve your customer experience then this should be looked at as your first option.
  • The increase in conversion to using our trial in under a year has seen a boost of 300 customers. These have come directly from LiveChat.
  • Retention has increased as customers are able to make contact exactly at the point they need, no delays by email or waiting to get through on the phone, the cost to the customer is reduced greatly so this helps us.
I have used two other products that are similar but neither felt as straightforward as LiveChat, and some costs were prohibitive in themselves.
5
All areas of the business use LiveChat on a weekly basis, from Marketing to Sales to Technical to Success. This assists with all of the teams' knowledge base and also allows a cross section of use from a customer perspective. Good interpersonal skills (with a priority on providing support in ways that the customer requires) and the ability to translate personality into chats is key for us as a business.
  • Support
  • Onboarding
  • Retention
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