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LiveChat

LiveChat

Starting at $20 per month per user
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Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where…

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Recent Reviews

TrustRadius Insights

LiveChat is a versatile tool that is widely used by various organizations and businesses to enhance customer support and streamline …
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LiveChat Accessibility

9 out of 10
November 04, 2019
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechat.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat Home and Chats section

YouTube

Engaging Customers with Chat

YouTube

How to install LiveChat on a WordPress website

YouTube

LiveChat App Installation for Windows, macOS, iOS, and Android

YouTube

LiveChat Demo: All the Must Know Features

YouTube

LiveChat Product Tour: How to use LiveChat

YouTube
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with asynchronous communication features.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

LiveChat can be tried free for 14 days.



LiveChat Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Prospecting
  • Supported: Third-party integrations
  • Supported: Chat widgets
  • Supported: Chat transfer

LiveChat Screenshots

Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customizationScreenshot of Messaging channelsScreenshot of Over 200 integrations

LiveChat Videos

LiveChat Tour
Mobile customer service

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Small Businesses (1-50 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(137)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

LiveChat is a versatile tool that is widely used by various organizations and businesses to enhance customer support and streamline communication processes. Customers appreciate the convenience of having real-time conversations with the Customer Care team, eliminating the need for phone calls or emails. Users have found LiveChat particularly useful in scenarios where they need assistance with loan-related questions, such as the Member Advocate and Goal Realignment teams at Happy Money. In addition, the software is utilized across entire websites to address user inquiries during sign-up processes for free seminars, ultimately leading to increased sign-ups. The ability to chat in real-time, providing location and webpage information, enhances the overall user experience and improves the quality of support provided by the customer service representatives.

Furthermore, LiveChat offers valuable insights into website visitors, allowing organizations to engage with interested individuals at the right time. This functionality serves multiple purposes, from guiding customers throughout their lifecycle and monitoring analytical data on website visitors to answering frequently asked questions and increasing sales. The software also facilitates seamless communication within organizations, enabling both in-house and external communication between team members, customers, and clients. The ease of use and reliable performance of LiveChat have been praised by users, making it a trusted solution for businesses seeking to improve customer interactions and provide efficient support.

Intuitive User Interface: Users find LiveChat's user interface to be intuitive and easy to navigate, making it simple for new users to understand how the program works. Many reviewers have expressed their appreciation for the simplicity and intuitiveness of LiveChat, which significantly reduces the time and resources required for training new employees.

Excellent Customer Support: Users highly praise the customer support provided by LiveChat. The support team is always on-hand to guide users in resolving any issues they encounter while using the program. Many reviewers have noted that LiveChat has one of the best user support teams they have encountered, with 24/7 online support and successful addressing of obstacles.

Helpful Support Materials: LiveChat provides users with a series of support materials, including short videos and articles, to guide them on different ways to maximize the benefits of the software. Reviewers appreciate receiving regular emails keeping them updated on newer ways to use LiveChat for great business effect. The availability of support materials and the proactive approach of the LiveChat team in providing guidance and tips is highly valued by many users.

High enterprise pricing: Many users feel that the enterprise pricing for LiveChat is too high, making it difficult for small businesses to justify. Some reviewers believe that there are cheaper alternatives available.

Difficulty managing active agents: Users find it challenging to manage the quantity of active agents when there are many customer care employees during one shift. This can lead to inefficiencies and confusion in handling customer chats.

System overload and slow performance: Some users experience system overload and slow performance when there are many customers waiting in a queue. This can result in delays in responding to customers and negatively impact the user experience.

Users commonly recommend LiveChat for its affordability compared to other chatting platforms, ease of use, and customer-friendly interface. They also appreciate LiveChat's professional and responsive customer support, easy integration, and good analytical data points on chat. Another common recommendation is for the automation, knowledge base options, and customizable look and feel that LiveChat provides. Users find LiveChat helpful in answering questions quickly, especially at late hours, and suggest trying it for adding live support via chat features on websites or Facebook pages. Overall, users highly value LiveChat for its simplicity, efficiency, and ability to connect with customers in real-time.

Attribute Ratings

Reviews

(1-25 of 43)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for 2 use cases
-Assist the existing customers coming in our website to ask for product support
-Assisting prospects for Sales (the sales reps also use this product to talk to prospects in during a discovery on chat and giving out quick information on the pricing / solutioning)
Both the use cases are solved using the routing rules of this product.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve quick and urgent problems as users prefer to chat rather than opening a ticket and waiting for an answer many hours later which is usually how tickets are handled in most companies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our organization support staff was able to answer consumer questions within a few minutes, which left a deep impression on me. It includes many cool features that can help us provide better services to consumers. The link to our Facebook fan page is at the top of this feature list, allowing visitors to our page to chat with help agents in real-time without having to visit our website. At the same time, we use this excellent platform on our internal systems to help our system developers solve difficulties and continue to work in real-time. It includes everything we need and expect from an online chat in the customer support department.
Helen Kinnear | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We currently use live chat to effectively and efficiently communicate with our clients to provide a 24/7 contact service. It is used across our customer support function to enable us to quickly act upon and resolve and provide quick answers to our client's questions or issues. It bridges the gap between phone and email when our account managers are out of the office after the working day ends. It can also be used globally by all of our teams in all departments all over the globe.
May 14, 2021

LiveChat review

Tigran Petrosyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In our organization LiveChat is used primarily used by the customer support department. For each company who has hundred of thousand customers(like the bank that I am currently working) and a corresponding quantity of customer support specialists, it is hard to manage both the work of the agents and monitor the service provided to the customers. LiveChat is used to solve this problem.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using LiveChat across our entire organization as a way to consolidate customer requests and leads from all of our combined websites, social media accounts, and chat options into one, easy to use platform. It makes it much easier to respond promptly to clients and eliminates the need to have 4-5 different programs open.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is being used by our customer support analysts. This software has really intensified the way we communicate with our clients. We are able to provide quick resolutions to our most important clients. The tickets and live chat feature really is a great tool and also acts as a time saver.
Ashia Ackov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are currently using LiveChat to answer our players' questions from our Mobile Game Studio. Sometimes there are bugs that need to be addressed and with LiveChat, we can handle them pretty quickly. Our Social Media Department uses this software but anyone in the company can learn it quickly. Very easy to use.
Cristina Gonzales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our Medical Device company is using LiveChat within our Customer Care Department to easily have conversations with our Customers regarding product questions, troubleshooting online issues, and providing updates to orders that are processing. It allows our customers to have accessibility to our Customer Care team without having to call or email us.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
As a business, we use LiveChat within our high-contact client-facing team to facilitate real-time communication. Regarding the business problems it helps us address, we are much better at meeting our SLAs and response times than we are using more traditional methods of communication such as email or scheduled phone calls.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have two departments within Happy Money that use LiveChat's services. Our Member Advocate (Customer Service Representatives) and Goal Realignment (Financial Collections) team use LiveChat in order to assist Members and applicants with questions on how to receive a loan. With this program, we are able to chat in real-time with customers, view their location and data services and see which webpage they are on when chatting in.
November 04, 2019

LiveChat Accessibility

Score 9 out of 10
Vetted Review
Verified User
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the phone since they are always busy with their computers on a daily basis plus it is fast. Fast chat support means more satisfaction for the clients and even more sales. Complaints and other concern can be addressed right away with ease thus increasing trust between the business owners and their clients.
Jason Shindler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is used across the whole organization's web site. We use it to try and answer user's questions or concerns as they are signing up for our free seminars. Users are prompted to a "chat" or "leave a message" depending on our operator's availability. It helps avoid unnecessary phone calls and helps make it more likely that people will sign up for our seminars.
Abimbola Kolor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
LiveChat is used as the support medium available to visitors to our website. It is used primarily by the sales department, however, we have occasionally when it is used by the engineering department,account department etc in cases where an inquiry made by a website visitor is specific to a department within the organization.
Dominic Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use LiveChat as an inbound communication resource for both sales and support for our software. We are looking in to ways to use the product within our other departments. It's main feature is reducing the barrier of entry for communication with one of those team members, for those that have phone anxiety or simply want to interact with the site at the same time.
Miguel Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This program has allowed us to have contact with people who need advice in the area of socio-productive projects. It is used by the Department of Citizen Services, and from there we give answers to the questions and concerns that users have. Through this chat we have done studies of usability to information collection systems and it has saved us a lot of time. We have also been able to be more in touch with the people who need us and we have been able to give the necessary advice. We have addressed several operational problems with this tool. It really works for us
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I get instant connection to my customers with tons of features, customizations, and robust reporting. What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliably while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works
Florence Bawah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My organization uses LiveChat as a medium to support users of our product and services anytime they encounter difficulties using one of our product or another. Our users can either chat directly with a customer care representative or open a ticket if there is no customer representative available to respond to them; which is the case during weekends and national holidays.
CYNTHIA AVEH | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
LiveChat acts as an internet-based window through which prospective clients, customers and business partners can get across to any of the teams in my organization, be it the customer care team (support), product team or marketing team either via their smartphones, tablet or personal/desktop computer. While selecting a help-desk solution for my team, we were seeking for a tool which would offer us speed and visibility and that is just what we have gotten. So far, so good.
Anthonia Aveh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
LiveChat is used by both the customer service and sales department. We use Livechat to provide quick response to our clients and customers in real time. LiveChat serves as the fastest and easiest means through which customers and clients can reach out to the Fidelity Bank customer support team.
Naomi Tenabe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
LiveChat provides our customers with yet another medium to reach out to the sales and marketing team for ideas, feedback, complaints about the products and services we at FCMB offer them as customers or potential customers. While it was probably meant to serve web visitors who stumbled on our website to ask questions, it is now the fastest means for an FCMB customer to get a fast response to whatsoever question or complaint they have about our services.
Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our organization works in the financing of projects, and in this sense we install the tool so that customers do not have to move to our offices to raise an impact on the development of the project, either with a document that is being processed or there is a problem in the bank to make a disbursement. And to resolve the problems with the clients it was necessary that the department in charge of leading the life of the project take care of LiveChat. This decision brought with it a saving of time to the clients, in the planning of the project and lower operative cost.
Amarachi Okere | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized

We have used Livechat in the past three year period to stay in touch with our clients and users whenever encounter rough waters during the course of using our services at Jobberman. It is an expedited process for a client to get a fast response from the company.

When clients make an attempt to reach us by phone; they may get frustrated by the queue. Emailing too could take a few days to receive a response, however, the live chat team is available every minute of the day; seven days a week.

Adenike Omoboriowo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use LiveChat to quickly and efficiently manage our customers' complaints, queries, reviews, and expectations. With LiveChat, we are able to seamlessly monitor our customers' needs and interests. It has also been helpful in terms of analyzing the effect of our marketing campaigns; allowing us to know what works and what doesn't work.

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