Adobe Experience Manager Livefyre

Ready made templates

Very valuable insights provided by the AI

Personalization is already taken care of

Analysis can be improved.

Learning curve

Easy to implement

User-friendly

Real-time conversation!

Ratings & Reviews

Reporting

Analytics can be improved

We all want it free! :)

Real time conversations

Centralized moderation

Customer support

Rapid innovation

Reporting and Analytics

It's pretty flexible. There were only a few things we found that were too specific to our environment and could not be easily done.

The out-of-the-box GUI design was decent. It was also configurable with limited custom CSS, anticipating the need for each company to customize the look and feel to suit their own needs.

Basic interface is good, providing the necessary data points like total comment count. Visual effects are good too, with fade-in effects for new comments.

They also provide back-end APIs to gather information about the "hottest" threads. We used this to construct our own "Hot Topics" section that could link users to the related article so they could comment themselves.

Good support, even after implementation. They were always available by phone and even through realtime IM chats direct to their developers, skipping awkward non-technical middlemen.

Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.

The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.

CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.

Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.

It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.

It provides and allows comments and comment management that is fast, seamless and shareable.

Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency

It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.

Obviously we all want it all free! So make it all free and woohoo!

A complaint about the price point leaps is that they are pretty steep, goes from free to pricey real fast.

The comment management tools although easy and fast are a bit limited.

Allows users to communicate.

Gives users social options.

Adds SEO value to page.

Sometimes service is inconsistent.

Migrating Livefyre data is difficult.

Easy to implement.

User friendly.

Pleasing initial design.

Better filtering or more features with API.