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LivePerson Conversation Cloud (LiveEngage)

LivePerson Conversation Cloud (LiveEngage)

Overview

What is LivePerson Conversation Cloud (LiveEngage)?

LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels.

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Learn from top reviewers

LiveEngage is great for analytics and ease of visual design.

Rating: 8 out of 10
March 9, 2021
IncentivizedVetted ReviewVerified User
LivePerson LiveEngage is used for chat / messaging conversations by all of our front end agents handling customer interactions. It allows us to target the visitors we want, an...
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Verified user
Manager
LivePerson Conversation Cloud (LiveEngage)1 year of experience

LiveEngage does everything I need well!

Rating: 9 out of 10
May 14, 2018
IncentivizedVetted ReviewVerified User
Our organization uses LiveEngage to provide a chat channel for both pre-sales questions on our customer facing website and for chat-based tech support for current customers. O...
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Verified user
Representative
LivePerson Conversation Cloud (LiveEngage)1 year of experience

Using LiveEngage

Rating: 9 out of 10
January 8, 2018
IncentivizedVetted ReviewVerified User
LiveEngage was used to provide support in a variety of ways through messaging in multiple interfaces to clients of the company. By providing support using Facebook, SMS Messag...
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Willy Bernardo
Engineer - Engineering
Senior Operations Manager
Conduent
LivePerson Conversation Cloud (LiveEngage)2 years of experience

LivePerson Review

Rating: 7 out of 10
September 21, 2017
IncentivizedVetted ReviewVerified User
LivePerson was used as a customer facing chat platform for the whole organization before it was replaced with a native developed software. It addressed multiple business issue...
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Troy Kurek
Former Employee - Customer Service
MobileMe Technical Support
Sprint
LivePerson Conversation Cloud (LiveEngage)2 years of experience

Quite Alive

Rating: 10 out of 10
May 27, 2016
IncentivizedVetted ReviewVerified User
The application is being used by our sales and technical support departments to keep call overhead low and maintain flexibility in communication.
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Shawn Bennett
Account Manager - Sales
Senior Account Executive
Codero Hosting
LivePerson Conversation Cloud (LiveEngage)1 year of experience
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Pricing

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LivePerson Conversation Cloud (LiveEngage)

LivePerson Conversation Cloud (LiveEngage)

N/A
Unavailable

What is LivePerson Conversation Cloud (LiveEngage)?

LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is LivePerson Conversation Cloud (LiveEngage)?

LivePerson Conversation Cloud (LiveEngage) Competitors

LivePerson Conversation Cloud (LiveEngage) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels.

Olark, Userlike, and eAssistance Pro (discontinued) are common alternatives for LivePerson Conversation Cloud (LiveEngage).

The most common users of LivePerson Conversation Cloud (LiveEngage) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

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(1-5 of 14)

LiveEngage is great for analytics and ease of visual design.

Rating: 8 out of 10
Incentivized
March 09, 2021
Verified User
Manager in Information Technology
Telecommunications Company, 51-200 employees
Vetted Review
Verified User
LivePerson Conversation Cloud (LiveEngage)
1 year of experience
Pros
  • The Design Studio is easy to use for configuring the visual details of chat invitations.
  • They have integrated Bots, which can be used with or without human agents.
  • Their Analytics Builder lets you fully customize your reporting, and not be stuck with predefined reports.
Cons
  • Building the chat engagements and campaigns can be confusing with the multiple levels of configurations (target audience, entry point, behavior), which can cause the need for an overhaul on overall planning. e.g. Instead of 1 campaign with 10 engagements, it might need to be 5 campaigns with 2 engagements each.
  • The audit trail feature is quite limited. This could affect compliance, and more often affect the ability to find out "who did what" in situations where something got misconfigured.
  • Presenting chat invitations can only be based on schedules, not based on whether agents are actually available. This is more problematic with smaller user groups.

Using LiveEngage

Rating: 9 out of 10
Incentivized
January 08, 2018
WB
Willy Bernardo
Senior Operations Manager
Conduent (Computer Software, 5001-10,000 employees)
Vetted Review
Verified User
LivePerson Conversation Cloud (LiveEngage)
2 years of experience
View profile
Pros
  • Want to track sales, visits, etc.? LiveEngage has the tools you need and or pretty quickly develop the ones that better suit your needs. Did I mention you can even track conversions or any kind?
  • Want to provide support using Facebook, the company has the interface to provide messaging support through the worlds leading social network. Talk about reach the masses.
  • BOTs - by partnering with IBM WATSON LiveEngage offers the best option for messaging BOT operations.
Cons
  • Is my understanding that they have their majority of support between US and Israel, which is great however the timeframe to get a response depending on the issue may take longer than expected.
  • Their dev support can take some getting used to, some issues that are not supported by their regular tech support is within Dev and you will be redirected to their website.

LivePerson Review

Rating: 7 out of 10
Incentivized
September 21, 2017
TK
Troy Kurek
MobileMe Technical Support
Sprint (Computer Software, 10,001+ employees)
Vetted Review
Verified User
LivePerson Conversation Cloud (LiveEngage)
2 years of experience
View profile
Pros
  • Allowed you to develop custom pre-written statements to send in chat.
  • Multi-tasking in Liveperson is simple and efficient.
  • It had different alerts and ways of informing you of new, abandoned, and closed chats.
Cons
  • When a chat is closed there wasn't much notice or any reminders to finish notating an account through the client. A sound or alert was given and that was it; no flashing tabs etc.
  • The client appearance itself appeared out of date compared to other similar software.

Quite Alive

Rating: 10 out of 10
Incentivized
May 27, 2016
SB
Shawn Bennett
Senior Account Executive
Codero Hosting (Telecommunications, 51-200 employees)
Vetted Review
Verified User
LivePerson Conversation Cloud (LiveEngage)
1 year of experience
View profile
Pros
  • Flexibility in communication
  • Easy to use
  • Convenient
Cons
  • A little slow at some times

LiveEngage does everything I need well!

Rating: 9 out of 10
Incentivized
May 14, 2018
Verified User
Representative in Sales
Computer Software Company, 201-500 employees
Vetted Review
Verified User
LivePerson Conversation Cloud (LiveEngage)
1 year of experience
Pros
  • The login and interface are near flawless (for what I need). Each of our chat reps has learned how to use it within minutes. Procedure on how to answer certain questions etc., are the only trouble we have, but LiveEngage actually helps with that by storing easily accessible pre-made responses to help guide you or just to paste in directly.
  • Visibility into the context of a customer's question is very helpful. Before I open a chat window, I know exactly what a customer has been browsing prior to asking, and I can usually gather a context from the pre-chat question window. Functionally, it does everything I need it to. Though I don't spend much time in the platform.
  • There haven't been glitches that I remember or have heard of from other reps. The chats usually continue uninterrupted for the duration. Also, you can copy and paste the log pretty easily if necessary.
Cons
  • Sometimes it's simple to a fault. We often can't find our way back to information we're looking for, or a previous chat, once you've navigated to certain parts of the platform.
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