Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part…
The following is a quick overview of editions offered by other software in similar categories
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
schedules, tenfold seems quite well suited. The only scenarios without much value within tenfold would be in non-CRM applications, or with low call volumes … This was a cheaper alternative that we looked at originally and decided that we were going
on when they call. I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great! It is a great tool to keep track
ability to integrate with Salesforce and the overall ease of use and great value.
friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within … it, we ended up cancelling our service. The impact to us was neutral. The cost was low and there was minimum ROI.
or tasks that still require editing to make call notes, (defeating the value of the Tenfold on-call, note-taking feature). When notes are entered into
vendor/product if we believe their services are the best in the market for an affordable price.
