LivePerson CTI Platform (Tenfold)

LivePerson CTI Platform (Tenfold)

About TrustRadius Scoring
Score 9.0 out of 100
LivePerson CTI Platform (Tenfold)


Recent Reviews

Love this software!

8 out of 10
August 13, 2018
Tenfold is being utilized by our entire organization, although I am in the sales department and primarily use it on a daily basis, making …
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Tenfold is GREAT!!

10 out of 10
May 08, 2018
This is used to allocate all of our computer programs and keep our days at a glance. It also gives us the ability to multitask more …
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Fast, easy and efficient

10 out of 10
May 07, 2018
Tenfold overall is very efficient, makes my work easier to be accomplished, allows me to have customer data on hand before the customer …
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Tenfold is Great!

9 out of 10
April 25, 2018
Tenfold is used to help us as an organization more easily dial out to our customers and be able to record our findings from each and every …
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What is LivePerson CTI Platform (Tenfold)?

Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part…

Entry-level set up fee?

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Details

What is LivePerson CTI Platform (Tenfold)?

Now from LivePerson (acquired October 2021), Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.

The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.

With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.

Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys.

Customer Satisfaction & Customer Experience

•Recognize callers with inbound/outbound screen-pops

•Reduce Average Handle Time (AHT)

•Complete context at reps' fingertips

•Streamline case management and data capture workflow

Increase Productivity

•Click to Call

•Automatically log calls

•Eliminate Manual Searching

•Notes, Next Steps & Dispositions

•Streamline Workflows

•Support Blind & Warm Transfers

•Support Custom Objects, Cases, Opportunities

LivePerson CTI Platform (Tenfold) Features

  • Supported: Click to Dial
  • Supported: Automatically Log Calls
  • Supported: Immediately recognize callers with inbound/outbound screen-pops
  • Supported: Streamline case management and data capture workflow
  • Supported: Reduce Average Handle Time (AHT)
  • Supported: Eliminate Manual Searching
  • Supported: Notes, Next Steps & Dispositions
  • Supported: Support Blind & Warm Transfers
  • Supported: Support Custom Objects, Cases, Opportunities

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce

LivePerson CTI Platform (Tenfold) Video

LivePerson CTI Platform (Tenfold) Integrations

LivePerson CTI Platform (Tenfold) Competitors

  • InGenious
  • Nice
  • Verint

LivePerson CTI Platform (Tenfold) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesInternational
Supported LanguagesEnglish, Spanish, Portuguese, German, French, Japanese


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Reviews and Ratings



(1-25 of 59)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We have made more sales because of the ease of completing transactions.
  • The product is a bit more costly up front so that should be taken into consideration.
  • It is easier to reach customers on phone and chat so we can make more sales.
May 16, 2018

Tenfold is great!

Tanner Meyerhoffer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
  • I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
  • It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.
April 25, 2018

Tenfold is Great!

Robert Cohen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Speed is key, so the more calls we make, the greater potential for sales we have.
  • Helps us differentiate the high performers vs. low performers
  • The customer support team helps so our IT team can focus on other tasks
Linda Brann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • When we moved over to Salesforce, it was the natural choice to upgrade the phone system used company-wide. I was not a part of the decision-making process, nor do I see any numbers - but from my department, it has made a positive impact on the everyday functions we are supposed to perform.
December 28, 2017


Scarlett Goodin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Tenfold has created healthy competition between the sales reps in my office. Everyone can see the Tenfold dashboard, which shows how many calls each sales rep has made and received, as well as how much connections they made and the duration of their talk time.
  • I have made more sales because of the leads I easily saved to Tenfold.
  • Because of Tenfold, customers feel more appreciated and important because I remember everything from the previous conversations I had with them.
JP Geygan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Calling is much easier and call volume is higher than it would be without Tenfold
  • There have been no technology issues - Tenfold is one of the best-functioning programs we use.
  • Call tracking is great - we receive accurate and relevant data.
Jason Conrad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • 30% increase in connections after full implementation
  • Dashboard provides fun, light-hearted high level view of production metrics in real time, generating healthy competition
  • Responsive customer service has reduced down time or data lapses due to faster correction of issue than prior software.