LivePerson CTI Platform (Tenfold)

LivePerson CTI Platform (Tenfold)

About TrustRadius Scoring
Score 9.0 out of 100
LivePerson CTI Platform (Tenfold)

Overview

Recent Reviews

Love this software!

8 out of 10
August 13, 2018
Tenfold is being utilized by our entire organization, although I am in the sales department and primarily use it on a daily basis, making …
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Tenfold is GREAT!!

10 out of 10
May 08, 2018
This is used to allocate all of our computer programs and keep our days at a glance. It also gives us the ability to multitask more …
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Fast, easy and efficient

10 out of 10
May 07, 2018
Tenfold overall is very efficient, makes my work easier to be accomplished, allows me to have customer data on hand before the customer …
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Tenfold is Great!

9 out of 10
April 25, 2018
Tenfold is used to help us as an organization more easily dial out to our customers and be able to record our findings from each and every …
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Pricing

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What is LivePerson CTI Platform (Tenfold)?

Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Details

What is LivePerson CTI Platform (Tenfold)?

Now from LivePerson (acquired October 2021), Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.

The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.

With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.

Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys.


Customer Satisfaction & Customer Experience

•Recognize callers with inbound/outbound screen-pops

•Reduce Average Handle Time (AHT)

•Complete context at reps' fingertips

•Streamline case management and data capture workflow


Increase Productivity

•Click to Call

•Automatically log calls

•Eliminate Manual Searching

•Notes, Next Steps & Dispositions

•Streamline Workflows

•Support Blind & Warm Transfers

•Support Custom Objects, Cases, Opportunities

LivePerson CTI Platform (Tenfold) Features

  • Supported: Click to Dial
  • Supported: Automatically Log Calls
  • Supported: Immediately recognize callers with inbound/outbound screen-pops
  • Supported: Streamline case management and data capture workflow
  • Supported: Reduce Average Handle Time (AHT)
  • Supported: Eliminate Manual Searching
  • Supported: Notes, Next Steps & Dispositions
  • Supported: Support Blind & Warm Transfers
  • Supported: Support Custom Objects, Cases, Opportunities

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce

LivePerson CTI Platform (Tenfold) Video

LivePerson CTI Platform (Tenfold) Integrations

LivePerson CTI Platform (Tenfold) Competitors

  • InGenious
  • Nice
  • Verint

LivePerson CTI Platform (Tenfold) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesInternational
Supported LanguagesEnglish, Spanish, Portuguese, German, French, Japanese

Comparisons

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Reviews and Ratings

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