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LivePerson CTI Platform (Tenfold)

LivePerson CTI Platform (Tenfold)

Overview

What is LivePerson CTI Platform (Tenfold)?

Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The…

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Recent Reviews

TrustRadius Insights

Save notes after every call: Many users have expressed their appreciation for Tenfold's feature that allows them to save notes after every …
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Love this software!

8 out of 10
August 13, 2018
Incentivized
Tenfold is being utilized by our entire organization, although I am in the sales department and primarily use it on a daily basis, making …
Continue reading

Tenfold is great!

10 out of 10
May 16, 2018
Tenfold is being used to keep our calls organized with the many different accounts we each have in our book of business individually. It …
Continue reading

Tenfold is GREAT!!

10 out of 10
May 08, 2018
Incentivized
This is used to allocate all of our computer programs and keep our days at a glance. It also gives us the ability to multitask more …
Continue reading

Fast, easy and efficient

10 out of 10
May 07, 2018
Tenfold overall is very efficient, makes my work easier to be accomplished, allows me to have customer data on hand before the customer …
Continue reading
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Awards

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Pricing

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What is LivePerson CTI Platform (Tenfold)?

Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Amazon Connect?

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What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Details

What is LivePerson CTI Platform (Tenfold)?

Now from LivePerson (acquired October 2021), Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.

The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.

With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.

Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys.


Customer Satisfaction & Customer Experience

•Recognize callers with inbound/outbound screen-pops

•Reduce Average Handle Time (AHT)

•Complete context at reps' fingertips

•Streamline case management and data capture workflow


Increase Productivity

•Click to Call

•Automatically log calls

•Eliminate Manual Searching

•Notes, Next Steps & Dispositions

•Streamline Workflows

•Support Blind & Warm Transfers

•Support Custom Objects, Cases, Opportunities

LivePerson CTI Platform (Tenfold) Features

  • Supported: Click to Dial
  • Supported: Automatically Log Calls
  • Supported: Immediately recognize callers with inbound/outbound screen-pops
  • Supported: Streamline case management and data capture workflow
  • Supported: Reduce Average Handle Time (AHT)
  • Supported: Eliminate Manual Searching
  • Supported: Notes, Next Steps & Dispositions
  • Supported: Support Blind & Warm Transfers
  • Supported: Support Custom Objects, Cases, Opportunities

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce

LivePerson CTI Platform (Tenfold) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesInternational
Supported LanguagesEnglish, Spanish, Portuguese, German, French, Japanese
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Comparisons

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Reviews and Ratings

(72)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Save notes after every call: Many users have expressed their appreciation for Tenfold's feature that allows them to save notes after every call. This functionality proves extremely helpful as it enables users to easily remember and review important details discussed during conversations. By having a record of these notes, users can efficiently manage their tasks, follow up with clients or colleagues, and ensure effective communication.

Easy-to-use interface: Users consistently highlight Tenfold's easy-to-use interface as a key benefit. They find it highly accessible and intuitive, allowing them to navigate through different features effortlessly. The simplicity and convenience of the interface contribute significantly to enhancing user experience by eliminating unnecessary complexities and reducing time spent on learning or training.

Seamless integration with Salesforce: Another significant advantage mentioned by users is the seamless integration between Tenfold and Salesforce. This compatibility streamlines workflow processes by enabling easy access to customer information within Salesforce while using Tenfold. Users appreciate being able to update customer records, view interaction history, and document any relevant information without needing to switch back and forth between different systems or applications.

Call history improvements: Users have frequently suggested that the call history in the pop-up window needs improvement. Many users have expressed a desire for the ability to access a longer call history and update notes from the web page.

Confusion with inbound calls during outbound calls: Several users have found it confusing when they receive inbound calls while already on an outbound call, leading to moments of confusion and potential disruption in their workflow.

Lack of customization options for the pop-up window: Numerous users have mentioned the lack of customization options available for the pop-up window. They would like more control over its appearance and functionality, including the ability to move it around their screen and customize its visual elements.

Reviews

(1-25 of 64)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use LivePerson to communicate with customers to assist with their customer service and sales needs. We are always looking for a new way to connect with our customers and this is a great way to do so. We also talk to customers over the phone and via email. We are able to reach more customers by having LivePerson.
August 13, 2018

Love this software!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Tenfold is being utilized by our entire organization, although I am in the sales department and primarily use it on a daily basis, making calls to clients and tracking incoming calls. The click to dial feature allows us to make more calls and to better understand where and when our time is best spent on the phone.
Joe Peers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
After a small test, we implemented a staggered roll-out over a month in 2016. Even recruitment uses it. Great flexibility to add conference call tracking later and improve reliability steadily. Virtually no downtime in the last 12 months, and great Sugar integration. Lowers downtime, and aids in the identification of miscues in new reps; has introduced some truly invaluable KPIs to us.

Rusty Matthews | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Tenfold is being used by out department (about 500 employees+). The problems it helps us solve - notes for pertinent info from customers related to pipeline management and ongoing projects with customers. We also use it to track critical time evaluations for each rep and have it report to SFDC. It is an effective tool for live customer info, pipeline management and KPI recording and performance for reps and managers.
May 16, 2018

Tenfold is great!

Tanner Meyerhoffer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Tenfold is being used to keep our calls organized with the many different accounts we each have in our book of business individually. It helps keep track of who you are calling within our accounts and let's us take notes right on the pop out so that we know what we talked with each customer about without having to ask them over and over again.
May 10, 2018

Great Sales Tool!

Candice Munoz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Tenfold is used in our B2B department. Tenfold is being used with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click-to-dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department, we display live call metrics on a projection scoreboard, which helps to create a fun, competitive, productive work environment.
May 08, 2018

Tenfold is GREAT!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is used to allocate all of our computer programs and keep our days at a glance. It also gives us the ability to multitask more seamlessly. This product pretty much gives me a checklist of what I have done for the day. This is almost ideal for anyone that is remotely in a role that requires management.
Score 10 out of 10
Vetted Review
Verified User
Tenfold overall is very efficient, makes my work easier to be accomplished, allows me to have customer data on hand before the customer even says what company they are calling from. Very happy with Tenfold and its uses.
Rick Giddings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Tenfold allows our organization to make more dials daily. Their click to dial feature has allowed our team to increase call volume by 37% which has lead to many more sales. It is easy to use and easy to teach. I would highly recommend this product to any mid size company with a sales team making outbound calls.
Michael Diaz-Suarez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Tenfold is being use with our CRM, Salesforce, to allow us, the sales department and accounting departments to log calls more efficiently. Before the implementation of Tenfold, we had to manually log and date all of our calls with a terrible proprietary software part of Cisco Agent. It was terrible. It took forever, it didn't work correctly. Tenfold allowed us to log calls efficiently and provide task creation right in it's software. With voicemail drops and magic command words, you can set tasks without having to much trouble. Before it was a 1 minute process to get all this done, with Tenfold you can create a task with proper notes in under 10 seconds.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This program is being used the most by our sales floor, but is used across all departments. It is making things much easier to track and manage calls and notes about them through our CRM. For the most part, the main thing that we've gotten out of this is an increase in productivity and accuracy of our follow up information.
Maggie Brown McPherson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Tenfold is being used specifically in our B2B department in order to manage accounts effectively. This helps us stay organized by creating a space to log our calls, and better serve our accounts. As an account manager, I have found that using Tenfold allows for me to set follow updates easily, I know when to reach out to specific customers, and it works seamlessly within the salesforce construct.
April 25, 2018

Tenfold is Great!

Robert Cohen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Tenfold is used to help us as an organization more easily dial out to our customers and be able to record our findings from each and every call. It is being used across the whole sales department currently and it may be expanding out. It addresses the problem of being able to quickly dial out.
Daniel Pobst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Tenfold for our sales department. We display live call metrics on a TV scoreboard, which helps to gamify calls among the salespeople. I believe there could be quite a bit of customer service use as well, which we might move to as we handle more RMA/support issues. Tenfold is useful for making sure Salesforce notes are used as a tool, rather than an extra task.
Travis Lovette | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Tenfold is only used for our Sales team which is about 150 people including Account Managers, Sales Reps, and Managers. We use it to sync with our CRM tool (Salesforce) for ease of use finding accounts, and also call stats.
Tanner Garrity | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Tenfold is used in my department to make outbound calls to our business accounts and in other departments to log calls and customer data. Tenfold makes it easy to keep notes during the call, attach call notes to salesforce opportuinities, and review old call notes. It helps me stay organized and review what I have spoken to customers about before a new call. It helps distinguish new business from old accounts that we have already contacted.
January 02, 2018

Tenfold Saves Me Time

Ricky Fox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Tenfold for call management and scheduling purposes. We say "if it's not on Tenfold, it didn't happen" It is used throughout our entire department to standardize our process and assure consistency among our workforce. All calls and scheduling start and end with Tenfold. It is essential to our work day.
David Jacobs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use tenfold to manage and note our incoming and outgoing call flow. It's fast, user-friendly, and interacts with our other software programs seamlessly. I definitely recommend it. It makes managing my book of business easier, allowing me to focus on growth instead of software issues, and support tickets to get problems fixed. Great piece of software.
Brenda Williams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Working in an office, call counts (plus inbound vs outbound), and call duration, can all be tracked and compared to co-workers, and this allows work to be far more quantifiable. Lastly, the product is extremely versatile and feature-rich, so that each person can use it how they see fit. We are metric based so the tracking is a great way to look individually, by teams, demographically is a huge benefit.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This is being used throughout the sales department in my company. This allows for internal tracking of the daily tasks for each sales rep and the total efficiency of the entire department. This software is linked with our current CRM so it allows for a click-to-dial feature to be utilized.
December 28, 2017

BEST SALES TOOL EVER

Scarlett Goodin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Through Tenfold, I can record notes from conversations with my customers as I have them, and those notes are saved to my Salesforce. This makes it so easy to reference leads, or any other information I may have gathered on that customer.
December 22, 2017

Fantastic!

Tiffany Paiz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Fantastic Application!

This makes my calling my customers much easier and tracks my phone calls no problem! I love this application!
The click to call function is great, and the timer for calls makes tracking mine and my teams' calls a cinch!
I love the badges awarded to employees for making or meeting call goals!
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