Overview
What is LivePerson AI Voice Analytics (VoiceBase)?
LivePerson's AI-backed voice analytics (VoiceBase, acquired by LivePerson October 2021) was built for organizations with a mature analytics perspective who want to empower analysts to shape and interpret voice interactions across every department. The vendor states that 100% of calls…
Leaving a review helps other professionals like you evaluate Conversation Intelligence Software
Be the first one in your network to review LivePerson AI Voice Analytics (VoiceBase), and make your voice heard!
Get StartedPricing
What is LivePerson AI Voice Analytics (VoiceBase)?
LivePerson's AI-backed voice analytics (VoiceBase, acquired by LivePerson October 2021) was built for organizations with a mature analytics perspective who want to empower analysts to shape and interpret voice interactions across every department. The vendor states that 100% of calls and text…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Jiminny?
Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance. Jiminny also helps to turn great sales leaders into great sales coaches,…
What is Clari Copilot?
Clari Copilot helps revenue teams win revenue-critical moments. Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers: Real-time battlecards and monologue alerts, so reps can navigate objections with ease and…
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is LivePerson AI Voice Analytics (VoiceBase)?
Available for use in a business intelligence tool of choice, VoiceBase is designed to put voice analytics into the hands of the teams that need it most. It includes customizable starter dashboards such as:
- Call Driver Analysis
- AHT Optimization
- Sentiment
- Agent Scorecards
- Call Flow Analysis
- Custom Vocabulary
- Conversation Metrics
- VoiceBase Query Language (VBQL)
- PCI/PII/SSN Redaction
- Predictive Model Builder
LivePerson AI Voice Analytics (VoiceBase) Features
- Supported: Call Categorization
- Supported: Call Scoring
- Supported: Agent Scoring
- Supported: Call Center Metrics
- Supported: PCI Detection & Redaction
- Supported: Starter Dashboard Templates
- Supported: Analytics Schema
- Supported: Call Analysis
- Supported: Predictive Analytics
- Supported: Speech Analytics
- Supported: Speech to Text
LivePerson AI Voice Analytics (VoiceBase) Screenshots
LivePerson AI Voice Analytics (VoiceBase) Integrations
LivePerson AI Voice Analytics (VoiceBase) Competitors
LivePerson AI Voice Analytics (VoiceBase) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
