Monitoring without worrying about the monitoring system
Rating: 8 out of 10
July 13, 2016
Vetted Review
Verified User
4 years of experience
LogicMonitor is our network monitoring system for our private cloud. It monitors all components in our infrastructure and alerts to a centralized network operations center that remediates the issue at hand. Consumers of LogicMonitor include our Cloud Operations team, Developers, QA, DevOps and Customer Support. The business problem it addresses is to try to catch customer impacting issues and remediate them before the customer even knows about them.
- Huge inventory of pre-built templates for monitoring things from Power PDUs to blade servers.
- Robust groovy scripting language that would enable administrators to add monitoring that is specific to your company.
- Uptime, uptime, uptime, uptime =). In the close to four years that we have used LogicMonitor, they have had one or two incidents of downtime.
- Eat to set up. The collector install takes minutes to install. I literally added hundreds of hosts within a day.
Cons
- Missing robust support for some fundamental things like SNMP traps.
- Support team is going through some growing pains. The people and coverage is growing but product expertise and customer experience is degrading. I am sure they will fix this though.
- They are in the middle of transitioning to a new UI. It looks better but is a lot harder to use for people that have been on the old UI for a long time. Probably just an issue with legacy customers.